Menu
Cricket Wireless

Cricket Wireless review: I will fight this to the end! 237

J
Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had my phone service disconnected when I ported my number to another service provider and then talked to customer service at Cricket to make sure that I would not be debited anymore on my automatic payment plan. They assured me I would not. I find out they are still debiting me. I call customer service and I report the problem they tell me that it is a pro-rated charge for the previous month. B.S.! We pay up front for our service or we don't get service the next month. I get the run around from everyone at Cricket. Quite simply, they suck! I will fight this to the end!

237 comments
S
S
shima
Hinesville, US
Apr 08, 2009 2:26 pm EDT

i brought a cricket phone and the phone only lasted two weeks so i went to cricket and they said sorry since you got it from a corner store theres nothing we can do about it but i paid $59.99 for this phone for it to work for two weeks i cant believe this and plus i was paying cricket $3.00 a day for prepay plan i feel they should of been like hey lets see whats wrong with the phone and kept me as a cricket customer than to not care at all. After all this i decided to get a phone on ebay and granted it was a verizon phone but i was going to get it flashed to cricket so when i went in to the cricket store in hinesville they was very rude and saying why would you put a palm treo on a prepaid no matter what its a phone to me and i feel they should just do they job and dont worry about my money im spending rather its stupid or not at the time my credit is not good so i cant afford it so i do prepaid well since this happen i have went to alltel and they have good customer service and i have a phone with them and will never go back to cricket.

W
W
wealthgoddess
Phoenix, US
Jul 24, 2010 6:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I HATE THIS COMPANY SO MUCH. I went to a Cricket store and handed them my new address and they will did not change it correctly. Therefore I have received no bill a month and a half later. Every week I have to call and check on this company. It took three requests to get my address changed. Then I had to call and get an address to send a payment to since I have received no bill. Then they shut my phone off because they told me my check was received one day late even though I sent it a week ago. I was told it was due July 17th by one rep and another rep told me it was due July 18th (which is correct). I finally get my phone turned back on and a friend tells me today that they cannot leave a voice mail. I called today and found out that my plan changed so I don't have voice mail. I found out that they had changed my plan without my authorization.

H
H
Heidi Dawn Bruner
,
Oct 25, 2007 12:00 am EDT

I had my phone shut off because i'm a single mom of 3, and don't always get child support on time. But anyways i called in and said that i woould be in on friday to pay my bill, the operator said that's fine, i didn't make it to the store in time to pay it. so i got up there at 10:10 am on sat. to pay it. they said that its shut off, and i need to pay 15 dollars for a reconection. I asked if there was anyway of getting it added on my next bill or have a manager waive it, i'm always on time paying my bill. he said no that there wasn't anyone there to help me. I either want my phone on or i don't. so i got mad and said no and walked out. well 2 weeks later i went in to get my phone on and i paid 83 something and he said that in 2 weeks my next bill will be due. I asked why when i haven't had it on for 2 weeks, why should i pay for service when it wasn't on? at that time i just paid it and got it back on. as i was leaving i saw an adbvertisement th at said if you can't afford your whole bill then you can pay 22 dollars and you'll have an extra week to pay it. and i think it was 17 or 19 dollars would be credited to your account. WHY DIDN'T THAT LADY I SPOKE TO TELL ME THAT WHEN I CALLED HER AND SAID THAT I WOULD PAY IT ON FRIDAY.I COULD OF PAYED THAT... AND EVERYTHING TO THIS DAY WOULD BE FINE. BUT NOW MY BILL IS DUE CAUSE ITS ONLY BEEN 2 WEEKS SINCE I HAVE GOTTEN IT BACK ON AND THEY SAY IT'S BECAUSE THE DUE DATE OF WHEN IT'S DUE NEVER CHANGES... WHY IS THAT? SINCE ALL OF THIS HAS BEEN GOING ON I HAVE BEEN LOOKING INTO OTHER CELL PHONE PLANES AND COMPANIES.

D
D
dnalm
Council Bluffs, US
Apr 17, 2012 7:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was told my broadband modem would do streaming vidios, etc., however I could hardly do e-mail and certainly no vidios.
I was not reimbersed my money for modem even after I was told 15 dallor restock and I would receive under 60 dollars and gee the money for service can't be put on your phone. Then well my boss says exchange...sorry.
I do not want exchange I want my money that in the terms off our buisness says I can return for a refund(minus "stocking fee").

Hey..Lets make a scene

D
D
disgusted with cricket
Pearsall, US
Sep 10, 2011 3:31 pm EDT

I subscribe to Cricket Broadband, which is a monthly "pay as you go" service for internet. When you activate the service, it includes one month of service. Well, I was unable to pay a few weeks ago...so no problem...my internet service was shut off. Approximately one week later, on August 25, 2011, I paid #42.00 for another month of service. I received a email message from them on September 8, 2011 saying my service will be shut off on September 11, 2011. When I called to inquire about this, I was told that my service is "due" every month on the 11th. May I remind you that there is no contract and when I pay the monthly fee, I expect to receive my MONTH of internet service. They tell me that I owe for the time my internet was disconnected. So basically, I am being charged for a service that I did not receive.

U
U
unhappymiss
Sapulpa, US
Dec 01, 2010 1:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

I spoke to customer support three times tonight and I am so frustrated with them. I waited about twenty to thirty minutes on hold each time. Then I could hardly understand what they were saying because of their accents. I have my name on a personal account and also a business account. I tried to upgrade my phone on the personal phone and I gave the woman the correct # to change the phone on, she said she had completed it and when I hang up_ I program the phone, in the meantime-my old phone that wasn't supposed to work starts ringing. I know something is wrong then. We use the new phone and call the old phone and they both worked- They had transferred the wrong number. So----I get back on hold and the next woman tells me their is no way that she can change it back (the one changed in error by them) and finally just drops my call. I am now driving across town to the Cricket store while I am on hold again- I speak to a third person and tried to explain to him and he also told me that I could not do that, they would have to have the serial number, I give him the serial number and he says it is active on another account-YES-I know you transferred it and now it needs straightened out-silence-I had to ask him if he was still there. Finally I said just transfer me to a supervisor, they do and I tell him the story, right when he is getting ready to take the second phone number the phones battery goes dead. By this time I am pulling in to the Cricket store and I am greeted and asked if they can help-I started on the story and the lady told me just wait a minute till you get to the counter you will have to explain and I don't want you to have to go thru that again. I wait about three minutes they call my name and I explain one more time and the guy understood and within five minutes took care of the problem. I would always recomend the store-the telephone customer service is horrible.

S
S
so upset!!!
Mustang, US
Feb 09, 2010 5:23 pm EST

so i purchased a prepaid cell from cricket for my son for christmas it was perfect until we needed to top up they had already suspended that line issued me new number then took out money and never did help me activate the phone. after hours days i asked to refund my card or credit to my modem account they said no refunds no credits and only days after i called when they originally said 7 days. what the hell people for real! so i gave them jerks 20 dollars for nothing and my son still has no phone. so much for cheap reliable phone service i will be canceling alll my accounts now and going back to trusty cox cable. guess you want good service you pay the price. they are rip off dont do there service!

D
D
Dqueen007
Las Vegas, US
Apr 19, 2012 4:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been a loyal and faithful customer since i habe had cricket. Someone that i dont know decided to call in and do a electronic check payment on my account. The check bounced and they turned of my phone for their mistake. They want me to pay the charges that i did not approve to my account. I spoke to over 15 people and been to 3 stores. I am NOT going to pay what someone did to my line that i had no knowledge of. Even the supervisors were so rude. They told me to pay it or go to another servicr because there is nothing they can do. I HATE HATE HATE CRICKET.

C
C
chris1967
Phoenix, US
Aug 18, 2016 7:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

cricket communication took 200 dollars from my account when they shouldnt have then they would not refund my 200 dollars unless i gave them my account number from my bank why cant they just cut a check any way they keep sending me offers for a months free service like thats going to make me feel better i went to boost mobile and never looked back the service is out standing when they have a problem with my account a real person calls me they have never shut off my service or stole money from my account like cricket did i hate cricket if they get the chance they will steal your hard ean money im proof of this

T
T
tania M
Carlsbad, US
Aug 18, 2016 3:00 am EDT

i have a flashed phone with cricket. i payed $75 dollars for a full flash; phone is working perfectly, then i went to pay my monthly bill on friday April 2nd when one of the reps asked if i wanted to lower my $45 dollar plan to the new same features $40 dollar plan. he said the only thing that has a diffrence was unlimited texting to mexico. i no longer use this feature so i thought about it, i asked if everything was going to be the same & i specifically asked if my mobile web is still included, & he said yes. he reprogramed my phone, i payed & i thanked and left. i did not check my mobile web till 2 hours later and i did not get no connection. i tried calling but i couldnt get through. unfourtanetly, so i had to call *611 from my handset; which is also ridiculous because. my problem specifically needs to be turned off while on the phone & i cannot do that? me being busy on the weekend i couldnt spend all my time on it but i did try a few times but no help. so monday April 5th i decided to just stop by the store & the gentlemen who attended me on friday was there so i went him. he was on it for about 5min & couldnt do anything about it, of course im upset becuase he lets me know i need to re-flash it just because of his mistake? $75? its not even worth it. my phone was completley fine if he knew this would happen he shouldnt of offered! which he should because he asked if it was a flash phone so there should be a difference. maybe it seems like a big deal but i do not have a computer at home & i work all day & i have school so i have to check my e-mail through my phone for any assignments or important messages. i need to get this complaint out to the company asap. its not fair what happened, i did not know that was going to happen. e-mail me & ill check it when i can now that i dont have internt acess whatsoever!
Tania

M
M
Melissa
Fort Smith, US
Aug 12, 2016 3:55 am EDT

I have had cricket almost 6 yrs. I bought a razor when they came out and I loved it untill it kept going on and off by it self. So I took it back to cricket and had to pay another 85 dollars to get my insurance clame. But there wasn't any more razors in stock so they gave me a cra-zor which i thought was cool it was an upgrade but I was so wrong. I've had nothing but problems with it. I got it on Feb 13th and by Feb 18th it was messed up and I took it back to cricket and they told me because there was damage to the phone from dropping it I would have to pay another 85 dollars to get another one. I was pissed. I told them that was BS. They told me to take to this place next door and see what they say. The guy next door to the cricket store told me it was a flaw with the phone and I need another one. I took it back to cricket and told them what he said and it still cost me another 45 dollars to get another one. Cricket sucks and they don't know how to treat people and make them happy...I would not tell anyone to go get a cricket it is better to sign a contract and get great service than to go to cricket!

R
R
Ronnie Ward
, US
Jul 28, 2016 7:46 am EDT

I tried to pay my phone bill today and waited in line for 30 minutes while the cricket worker was on the computer with a Spanish lady. There was only the three of us in the store. I only needed to pay my phone bill and when I asked her if I could just pay my bill she got really nasty so I said f*** this and started to leave and the cricket worker who was supposed to help me in the first place came across the counter and called ME a ### and locked me out of the store and flipped me off. She is a Mexican woman only concerned with the Spanish people and if my phone gets cut off today there will be a real problem for me because my phone is being used as a business phone.

C
C
claim for GBP800000
, PK
Jul 28, 2016 7:46 am EDT

i have received a message on my mob. no that i have won GBP800000 in the ongoing 2013 cricket council uk and contect MD via email .if is it correct than inform me and sent me my amount plz as soon as possible.my email is ijaz4060@gmail.com

A
A
A. Henderson
Houston, US
Jul 28, 2016 7:45 am EDT

This is truly the worst buying experience I've ever had. I'm not talking about buying a phone, I'm talking about EVER.

My intention by switching to cricket was to be able to buy an iPhone and save a few bucks on my monthly bill.

My first hint that this was going to be a nightmare should have been when I spent 25 minutes on hold for a sales agent. Once the agent picked up, he spoke flawless english and took my order swiftly. I paid extra for overnight shipping and placed my order at around 10:00am. The total I paid was slightly over $680 (iPhone 5 + Overnight Shipping + 1st Month + Taxes)

The very next day I was waiting for my phone and nothing. I called to find out what was going on and they told me my order was delayed because of a busy warehouse. They said they couldn't refund the money I paid for overnight shipping, but as a "courtesy" they would lower my 1st monthly bill by $10.

The next day my phone did arrive. The second nasty surprise came when I opened the box and the iPhone had a cracked screen. I immediately called them back to try and figure out what was going on. Off course when I called the sales line, they said that I had to call a different number because they didn't handle customer service requests.

I called the new number and off course the person that answered had an accent so heavy I just could not understand them. I'm not being nasty towards the customer service rep, I'm used to calling India or the Philippines when I have to contact customer service, but this gentleman just could not be understood. I politely asked to be transferred to someone else that had a less pronounced accent, the rep responded that "they didn't have anyone else" and hung up.

I called again and this time a lady picked up with a far less pronounced accent. I explained the situation and she told me that I had to contact UPS and file a claim with them for the broken device (Even though the shipping box showed no damage whatsoever) obtain the claim number and then call them back with the claim.

So I called UPS, filed the claim, and called the number back. This time another gentleman with an even heavier accent than the first guy picked up the phone. I got so frustrated I just hung up without even saying anything. I called back and a third gentleman answered that could be understood. I explained the situation yet again and gave him the UPS claim number. He said that I had to now ship the phone back to them and I would get a refund WITHIN 30 DAYS. I said I did not want a refund, that I wanted them to replace the phone, I was appalled when the response came back "It is not our policy to issue replacements, only refunds, and they take 30 days". I demanded to speak to a supervisor and the agent's response was the following (I'm being serious with this) "I don't want to waste our supervisor's time, because he's going to tell you the same thing I just said"

At this point I was so furious that I just called the rep an incompetent ape, and hung up the phone.

After cooling off for a few hours I called yet again. This time the person that answered had little accent. I gave her a brief explanation of what had happened and asked her to send me a pre-paid label to send the phone back. Her response was as follows: "We don't pay for return shipping".

At this point I absolutely lost it... I threw the phone in the garbage and filed a complaint with my credit card company, which is what I should have done in the first place.

The moral of this story is the following: STAY AWAY FROM CRICKET COMMUNICATIONS AT ALL COSTS. THEY ARE SCAMMERS AND THIEVES.

W
W
Wylli
, MX
Jul 28, 2016 7:45 am EDT

Cricket Communications services sucks, I paid on 26 of March 2012 and after two days from I paid. They canceled the service. And the payment still appear in my personal account. I try to contact them but their numbers answered a machine who never giving you the option to speak with a representative and they still request the payment, is unbelievable.
I don't have any idea with who I need to submit my complaint, whom regulate this kind of company's.

Valerie
Valerie
, US
Jul 28, 2016 7:45 am EDT

My Crickets cell phone service was shut off for no reason. I called the 800 and had absolutely no option to talk to anyone. Anytime I would hit "0", I would get disconnected. I then called one of our local stores (10 times) and it kept going to their voice mail saying that they were all busy to call back. I then called another store and actually spoke with someone. I gave him my problem and he said that there is no option to talk to anyone at Cricket that he would call and call me back. An hour and a half goes by, I call them back and the phone rang, rang, and rang for atleast 10 minutes. By this point, I am fuming, get in my vehicle and drive to the store I originally called and they were closed. But their message said they were open til 7:00. I got there at 5:15. When I get back home, I called the other store back and spoke to the person who was supposed to call me back two hours ago and he tells me that Cricket can't help HIM (an employee of Cricket) because he needs my address and date of birth, which should have been on his computer, when he punched in my phone number. As an end result, the lady that he spoke to said they made a mistake and turned my phone off. How nice is that? They absolutely suck!

Valerie
Valerie
, US
Jul 28, 2016 7:45 am EDT

My daughter called twice to "611" and waited for 45 & 40 minutes then she would be disconnected. The corporate company has poor customer service, pathetic to be exact, yet because she could not get through, the next day she was disconnected. I had tried to contact them also, however, I waited for 1 hour. When the person who answered the call and asked me how he could help me I told him that I had bad comment about their customer services. He then started saying, I can't hear you if I do not hear from you within 10 seconds I will have to hang up -- which he did. I am very disappointed with the services that I am receiving from them. This company is doing their best to take over the market that their competitor's (Pocket Communications). Their reception is very poor inside of houses and/ or buildings, at least this is my experience.

S
S
shirleywhitebunie
Pearland, US
Jul 28, 2016 7:45 am EDT

Bought 2 new cell phones and signed up for new service. Cricket advertised $50 visa debt card rebate with purchase if kept service 45 days. I completed rebate forms and mailed all required docs. Been with them 3 months now and just received one card. A letter came saying I had interrupeted service and could not honor the $50 card. I am so tired of cheating, thefting, scoundrels. Why can't they be honorable and do what they said they would do? On top of this the service sucks. There is a reason they are cheap.

M
M
msred1
, US
Jul 28, 2016 7:45 am EDT

Purchase a phone for my daughter who is away at school. I also changed providers after over ten years of service. Big mistake half the time we cannot make a call due to it saying it cannot validate our account and to call customer service. Well, how many times a day must we go through this. I should have done my homework. Lucky me and as I said my daughter away at school. So thanks for providing a important service that I can depend on...Not...I would like my money back and go back to the company we could depend on...

D
D
Don T
, US
Jul 28, 2016 7:45 am EDT

We have both Cricket phone and internet services. The cell service is decent at best quite a few dead spots but ok for the pricel. Cricket internet is terrible, we've had ours for over two years and in the last 6 months it's slows down so much in the first few days of the billing cycle we can't even check email. I've spent at least 10 hours total on the phone with customer service and also with supervisors. With our 5GB plan at $40 a month it only took about a week before we were throttled and told we had gone over our usage limit.Techinal support will not look into your problem if their system says you are over the limit. We were upgraded to the 7GB plan in October since we were having so many issues. With the higher limit it is now throttling within 3 or 4 days of the new billing cycle. After many more hours on the phone with supervisors we have now been told the only way to fix the problem is to spend another $200 on a new modem on top of the now $60 a month we have to pay for the higher bandwith level. Basically the only solutions they will give to you for any issues with the service will include giving them more money to fix a problem they can't even identify. We're now in the process of finding a new provider. One which will actually provide us with service we can use all month long.

S
S
sunie_1966
,
Jul 28, 2016 7:45 am EDT

I strongly recommend anyone that has had trouble with cricket services to file a complaint with the bbb. I checked as of today there are no complaints with them for their wonderful services that they DO NOT provide.
I have had issues with my phones and since 8/25 at 7.45.pm I have not been able to reach a customer service representitive to help me with my phone. I have tried several times and have been put on hold for over 30 mins each and every time! This is not good customer service! I dont care where you work...if I were in a gas station/grocery store I would not have to wait 30 min to be helped. This is ridiculus! I pay my bill on time every month for what when I need them they put me on hold! I also have on other occassions been hung up on also.

I am filing a bbb complaint against them something needs to change! And only we can make that happen!

Valerie
Valerie
, US
Jul 28, 2016 7:45 am EDT

I just received a text stating my cricket payment needs to be made to avoid service interruption. I called them and spoke to some guy in the Philippines who could barely speak English, which has been the case the past 12 months I've called when I need to speak to customer service (but they claim there are a few American call centers, they just don't know where) . Someone removed me from automatic bill pay, even though as of today the website still says I'm on auto pay! Also, the past couple years I've been getting texts saying they'll be taking my payments out 4 days prior to the due date, but for some reason the last couple momths it's been getting taken out even earlier than that. They're sneaking money out of my account a few days earlier and that's a problem cause now it's coming out before pay day and nobody at customer service gives a crap!

M
M
Marcus
, US
Jul 28, 2016 7:45 am EDT

After standing line at the Vancouver store, and then on the phone with heavily accented 1800Cricket CS & Supervisors, I got an internal printout of our billing forecast that showed our just set up 3/$95 family billing plan @ $33 per phone. $99. When I called CS again, he gave me a $5 credit for 2 phones (This would appear to be the $10 CS latitude in customer complaints) They still could not answer where my $40 credit balance was applied to our account, but came up with some 'migration fees' to wave on 2 cricket accounts/phones. I am going to file a report with the Washington State attorney general for deceptive marketing practices and nondisclosure of terms and conditions.

Check your bill carefully.- Even this four dollar difference for 1 month over a million families nationwide is $4M in their pocket. I'm beginning to think that their CS is setup to stonewall so people just give up and pay, then deal with the crappy CS and extra expense since they are still less than other providers. What a bogus new standard of service.

L
L
<3Melissa<3
Baltimore, US
Jul 28, 2016 7:44 am EDT

They sold me a crappy phone because they had no other phones that came with a damn charger that doesn't work so I had to use another charger and now that one is broke or the phone is broke. Either way its been 5 months and I don't abuse my phone why is it broke already? Now I have to pay full price for a new phone... because only new customers get the royal treatment. Once they trap you they make you pay! I know I'm a baby but I needed to B%^#% F*** Cricket wireless!

T
T
timikia dix
Rochester, US
Jun 22, 2016 3:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I brought a black berry curve that didnt work and I couldnt get another the same model that actually worked. The owner refused to give me a working phone and just continued to fix it every time it didnt work correctly. I finally got fraustrated and tried to get the owner name to report my situation to the BBB and he cursed me out in front of all his costumers and people that were in a radio station.

X
X
XlasoniaX
Baltimore, US
Jun 17, 2016 4:41 am EDT

In February of 2010 I bought my daughter and i cellphone from cricket. I signed us up for the $25 unlimited talk and text. When we got our first bill it was $40. I went to the cricket store to ask why. They said because the bill was being sent from the headquarter and not the store that I got the phones from. So they credited us $7 per bill and told me to pay $33 per phone, that's $25 plus taxes and fees. Next on march 29, my daughter and I got a surprise of our lives. Our phone service had been shut off. We went to the cricket store to find out why, they said they had to fix the towers and we should be back up and running in 24hours. Three days later still no service. We called customer service. They said that we should have service because the towers were fixed. The guy told me to dial *228 to reactivate our phones. I did and I got a message saying that if you would like to make a call dial 411 if you would like to make a collect call punch in your pin number. Then the phone said activation unsuccessful. The guy then said I have to wait 24hours to hear back from a technician about why our phones wont receive service. Also when we went to the store to complain, there were other customers complaining about the same issue. They couldn't receive service. I am seriously thinking about giving my business to verizon or at&t. I'm sure they would love to have my family and I as a account holder.

L
L
LadyAkhari
, US
Jun 04, 2016 2:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've had Cricket for a couple years now, and just yesterday with their ### fiasco of losing reception nationwide, they put me and my unborn baby in medical jeopardy because the Moto E I have with Cricket is the only way for me to get a hold of my doctors. I have been in and out of the hospital 3 times in the past 4 days with contraction problems, pubis syphasis (grinding of the pelvic bones), and heart palpitations, and I'm only 29 weeks in. On top of this, I have anxiety issues that can jumpstart the palpitations if I'm not careful, and Cricket dropping the ball and losing their customers' reception and service, including mine (my service was out for 12 hours) put me in physical and emotional distress that I don't need. Issues with my pelvis got worse last night and I couldn't call my doctors. I want compensation and don't know how to get it. Please, can someone help me?

R
R
Rocco1972
, US
Jun 03, 2016 9:12 pm EDT

Cricket is the worst company I don't recommend them to anybody stay away they don't inform you that the phones are down for nine hours already and I got a sick father and I got no way to contact him now highly recommend paying extra money go to Verizon . Oh one more thing me and my father has cricket phones both out of service I don't know when they're going to be turned back on cricket does not inform their customers when they have issues with there phone's.

Wow 😤💩💩💩💩💩💩😷

D
D
dab81
, US
Aug 03, 2011 11:39 am EDT

I contacted cricket about getting service for myself and my wife, when i first called them the customer service rep was very helpful and answered all of my answers. I asked if they gave refunds if the serivce didn’t work out and they said yes they would refund both the phones and service as long as the phones had been used less then 30 mins and i cancelled the service within the first week. They also told me that they used the same towers sprint does to increase their cell phone range which I was happy about becuase we get strong sprint signals in the home. They charged me for every thing including my first month bill right up front.

As soon as we got the phones we realized we were going to have problems we could not get and signals in the house or at my job. The phones didn’t ring at all we just got messages that there was a missed call. The people we called could not hear us and after about 2 mins of yelling into the phone can you hear me, the call was dropped. That same night I called the customer service and I was told by a customer service rep they would refund me for my phones I just had to mail them back.

But then she told me I should not have been charged for my monthly bill until after the first month was up but to get refunded I had to go into a cricket store with my proof of payment, when I told her to cancel my plan she then told me she couldn’t do that did not refer me to anyone else just told me to go to my local store. So the next day I went into my local cricket store and was told something completely different.

1) they always charge you’re first bill up front.

2) they are a “prepaid” cell phone company and do not give refunds under any circumstances.

3)there are 2 different 1800 numbers and only one is actually cricket the other one just sales their items and signs you up (but doesnt know their policies yet they answer customer service questions and never refers you to the real cricket customer service number)

4) anything sold online has to be taken care of online if there are any problems you cannot go into you’re local store and handle it (unless its paying you’re bill or cancelling you’re phone plan) and finally

5) for me to even be considered for a refund i have to fill out request forms send them in and then wait 6-8 weeks just to be denied for a service I couldn’t use and barely had for 24 hours.

So I left the store went to the post office mailed the package with the phones certified mail that way they cannot lie about never recieving it and refusing me a refund on phones I barely put 10 mins on, then i contacted my bank and disputed the charges for the service which I am now in the process of fighting. Cricket is a company full of liars and thieves as long as I am concerned and if you were smart you would go somewhere else.

M
M
Mike360
, US
Sep 03, 2010 3:25 pm EDT

I had a phone with Pocket Communications (my own phone, not one of theirs) and decided to switch to Cricket Wireless because I kept getting late texts with Pocket. At the same time, I also got a new phone and wanted to port my old number to the new phone. Cricket had me fill out a form and told me that it would be done within 4 hours. Twelve hours went by and it was obvious that my number had not been ported. I called customer service reps at both companies who both said that there was something being done wrong at the other company. This left me at a stalemate, because neither company would do anything. I called back and forth numerous times and spoke to "supervisors" and techs, (having to explain my situation each time)and nothing changed. This went on for a week with me calling every day to see what could be done. Each time, I spoke with a new person who I had to explain the situation to over and over to. I went so far as to get reps and techs on 3 way calling twice to see if something could be worked out. This took hours of my time and my number was still not ported. My phone time with Pocket eventually expired and I was told that I couldn't get my number ported if I didn't have service with the old company. So after a week I was told that it was imposible and I had to tell everyone I know to call me by a new number. I filed a complaint with the FCC and plan to leave Cricket. Frustrating as ***. I saw a business article that says that the two companies plan to merge soon. The irony.

T
T
tcmcd
Beaumont, US
Jun 10, 2011 6:51 pm EDT

I wish I had found this before I changed to Cricket from AT&T. I too have experienced bad reception but I sadly found out that their customer service is way worse. I just sent the following to the BBB and I hope that they improve their business practices: " ON 5/31/2011 I called a Cricket service rep at their 800 number to pay my bill of $123.97. They charged me an additional $5.00 for paying it with a live representative. I notice on 6/3 that all of the money I had on my pay card, to last me and my two daughters, until my next payday, was gone. After researching, I found out that Cricket had taken three payments out, in the amount of $128.97, instead of one, on 5/31/2011. They took out an additional, unauthorized $257.94 which basically wiped me out. I, like most people, live paycheck to paycheck. I have two daughters and a Mother I support alone so, although this may seem like very little, to me it is everything. I don’t mind going hungry but it’s the worst feeling in the universe to not be able to feed your children. I work very hard, taking nothing from the government, and I’m still trying to find enough change under the cushions for a box of cereal for my 2 year old. I called Cricket on June 3rd and spoke with a CSR who gave me a fax number of [protected] and told me the situation would be rectified in 24 hours. I faxed over my transaction statement showing where the 3 charges were taken out. I waited until June 5th then found my monies were still not replaced so I called again. This time I was spoken to so rudely and told nothing could be done and I should not have been told 24 hours. Over the next 6 days, I called every other day. I was told each time that I could not speak to a supervisor, I could not speak to the department that I faxed the statement to and that I was basically out of luck. I was spoken to very rudely. I tried to explain the importance of the situation and that I have done all that was asked of me. I just wanted someone to tell me it was at least being investigated. I then, in frustration, went online to Google and looked for the Cricket corporate office. I was shocked to see how many complaints were listed under this search. I did get a number and called – the process was basically just started over again. As I write this, I still have no resolution. My money is still missing and I have no solid information of when it will be refunded. I don’t get paid until the 15th so I just ask for prayers from anyone who reads this. I also ask that Cricket be investigated so this does not happen to anyone else."

G
G
geoaboy
Madera, US
Mar 21, 2011 2:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Had my Cricket Broadband account suspended without notifying me. Recieved an e-mail notifiying me that my Visa card was soon expiring and i needed to update it with new card. I calle Cricket Tech. support and the agent told me he could not update my expiration date due to the fact that i had to have automatic payment withdrawal setup. I told him i DID..! That the amount was taken every 15th of every month. He still argued with me about not being able to update my credit card information.! I then tried to make a payment of $41.00 on the My Cricket website but it would not process my payment due to a white screen appearing on the website after i put my payment amount in..! Then tried to call Tech Support and could never get hold of a "live" agent to fix my problem. The Tech Support website is the WORSE..! If you don't tell the automated voice response exactly what you need, the recorded message will say try again later and then "Disconnect" You...!

C
C
cricket, liar!
Portland, US
Jun 18, 2010 7:02 pm EDT

I was told by two of the Cricket customer service representatives that I's able to get a refund in 10 days for an in advance payment after closing my account. So I did close it before the next month service started. A month later, the manager told me they don't refund credit regardless any situations, and said that I should have read the policy at their website. But if their representatives provided correct information to me, I wouldn't have closed my account by that time since I already paid. Also, I emailed them about this issue and provided the names of the representatives who gave me the wrong assisting and the time as well, but no response at all. Even though the $33 isn't some big money, I don't like the ways they handle things. I didn't know their policy, but I trusted their employees, and did what they telled me to do. So, the whole thing should be their fault. I think if they did things wrong and they had to take the responsibility, and cann't just say "Oh sorry", and then keep customers’ money. Cricket, fraud!

S
S
Sidra821
Boise, US
Dec 29, 2010 6:21 am EST

Here's my issue. It's been about 3 years since Cricket rolled out the $25 a month unlimited local, text and pics plan - which is what I signed up for. I don't make many calls, I'm a casual text-er and I just needed a phone where people could reach me (more incoming than outgoing calls) $25/mo I could do on my minimal budget. Had the plan for quite awhile and eventually was getting a little more money in so I decided I wanted caller ID, voice mail, 3-way added for an extra $5, but I noticed one day they had a long-distance plan of 100 minutes plus the caller id, etc, etc, per month for $5. I thought it would be a good addition because, heck, why not? 100 minutes plus what I originally wanted? I could call my long-distance family and ask them to call me back no problems!

Oh but there was a problem. Even though their international long distance 100 minutes for $5 reads: "100 minutes for US, Canada, and Mexico (includes Mexican landlines only) long distance calls every month." I was unable to use my minutes, so I called.

MAN was I given the run around. I spent 3 hours with numerous different people to be given so many BOGUS diagnostics of why I was reading their description wrong. One tried to tell me my texting my sister in Massachusetts was eating up my minutes (anywhere unlimited text ring a bell? Original plan?), another insisted that it didn't say what I was reading and that it only was for Canada and Mexico landlines. In the end I gave up in defeat since really, all I wanted was the caller ID, etc.

But even now, I'm finding even more issues with my plan since they let me know my original 'unlimited for $25/mo' was no longer going to be offered (though they're still charging me $25 + $5 + tax). Pics to show that discrepancy. Basically: Says I have not only the 100 long distance minutes to Canada and Mexico - finally phrased right, though I have a screen cap of where it wasn't - it also says I'm to have unlimited long distance, which I know I'm unable to do because I had attempted a long distance call and it told me I was unable to do so. And even though my ORIGINAL plan was free unlimited text and picture texts, I have found now that I have a picture phone, I am unable to send picture texts, but that's not listed in my plans. It also says I now DO have the Caller ID, voice mail, 3-way - but I get the feeling that if I remove the 100 minute plan, that those features will no longer work.

View 0 more photos
P
P
PLest64
, US
Apr 20, 2011 9:36 am EDT

I had a month to month broadband account with Cricket Wireless while on an asignment in Houston, TX. I went into a Cricket store and canceled the account on April 21, 2010. When I checked my bank account on yesterday, I could see that they have charged my account every month since I canceled the account in April. This looks like the same type of scam that eventually got AOL in trouble with the public. Cricket is continuing to charge their customers after they have canceled their month to month service on their accounts. If anyone has a class action lawsuit against them, I would like to join.

A
A
Askaporte
, US
May 28, 2010 3:18 pm EDT

I have had cricket service for over 6 years and had very few problems until the last year when they outsourced their customer service. I called to change my service plan and after basically being harassed by the condescending person on the other side of the world I asked to speak to a manger and was put on hold for over 30 min. I called back and another condescending person made excuse after excuse as to why one person gave me one price and the other person gave me another price at $10.00 more per month. Today I called again to change my plan since the first 2 people couldn't seem to make it happen and when clarifying my next bill she said she couldn't tell me what it would be but I had to pay it by midnight... WHAT?!?!?! I will pay my bill as long as you can tell me how much I need to pay, again a condescending person says "Ma'am I am telling you I don't know, but you need to pay by midnight or your service will be shut off" Way to go Cricket you are losing a customer of 6 years who at one point spoke highly of you when everyone else warned me. I looked all over their website for a corporate contact number and they must be hiding because there isn't one ANYWHERE! I liked Cricket's pricing but I am tempted to pay more just to speak to someone that is consistent.

Ok what is with the math at the bottom of this to ensure we ae human? never met a dog that could type.

L
L
lisadylan
Haddonfield, US
May 20, 2011 7:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ported my phone from VerizonWireless on 4/06/2011. Have problems since date of purchase with phone, service, no voice mail, text message failures, inability to make and receive calls, inability to pay bill online so service was cut off, bad voice reception, complete failure and unreliable service. Retail store manager at Pennsauken, NJ store did nothing to problem solve and was abusive to me (e.g. "...ok, then you can have a nice day!" and promptly hung up the phone on this customer). No response from online or verbal or text (any and all "service" outlets have been useless) complaints since start date. Dangerous carrier. I have asthma and I have zero phone service during flare up. Deaths will occur due to their complete negligence and zero integrity. They absolutely have to be reviewed and watched. People will die with health emergencies. I've kept complete records and screen grabs on all problems encountered with zero response by Cricket to fix any and all problems. Now I demand my money be returned. I've invested time, money, health, energy to get help and have had none. They will provide some "credit" only if I stay with them. I'm leaving this carrier/phone now. I'm the customer that wanted the little guy to succeed. This was an experience I would hope to protect other consumers from in the future.

J
J
JEWELS
Chandler, US
Jan 20, 2009 7:44 pm EST

Cricket cell phones may have cheaper calling plans but they have the WORST customer service. The only way to change or cancel service is by calling 1-800 cricket . But expect to spend anywhere from 1 to 2 hours on hold. It is by far the worst customer service you will EVER receive, And if you think about it when you purchase a phone frome any cricket store they are very expensive so you are better of going with a REAL mobile provider. Cricket REALLY SUCKS!

K
K
karennnn
Arnold, US
Oct 24, 2010 1:49 am EDT

I bought cricket broadband and have had it for some time. Recently I was working alot of hours. They say my payment is due on the 17th . I dont understand that cause there is no contract. They advertise and also speaking with them, its month to month based on thirty days of service. I paid on the 24th last month and on the 17th this month they turned off my service. When I called they said no your payment is due on the 17th to keep service. when I tried to tell them there is no contract they say well thats when it was set up on so thats when its due. I thought I could go with out service then that is it or get it agin if I wish. So when I bought on 24th i thought my service would last till 24th of this month.to top things off I cant find out info to contact corporate office . Every no. I dial gets no one on line

T
T
Tommie Lee White
Carbondale, US
Sep 20, 2010 12:14 am EDT

On approximately September 16, 2010; I attempted to purchase cell phone services from cricket but was unable to do so; due to services not being available in my area!

Initially, I attempted to port my old number on the current phone I had; but after being on able too; I was advised by one of their representative to purchase a new phone and call back to get connection.

Upon being unable to find a cricket phone in my area; I asked that the purchase services be canceled! As of this date, I have not received my refund!

Please contact cricket, and refund my $60.00, thank you!

Learn how the rating is calculated

Write a review File a complaint

Cricket Wireless contacts

Phone number
611
Website
www.cricketwireless.com
Category
Trending companies