Cricket Wireless
reviews and complaints

The El Paso Area Cricket Offices are obliterated by nefarious nit wit idiots. They are Estupid mexicans and they deserve to be treated like a Estupid mexican(s). The Fox Plaza Store has an Estupid Mexican as a store manager and this EStupid Mexican thinks by hiring more Estupid Mexican(s) he increases proportionately the level of customer satisfaction. They all act and look like Estupid Mexican(s). This cricket store is a joke, the work force is slow, lazy, smart ### and dissrepectfull. Yes you got ... just like an ESTUPID MESICAN.

[censor] cricket and their worthless employees. They have screwed me over, shut off my phone after making a payment, sent me to 4 different cricket locations to get it turned back on (not caring that I just spent ALL my money to turn my phone on, and had NO gas money), and STOLE 50 dollars from me that I cannot get refunded to me. Basically, I just donated 50 dollars to cricket, like a charity or something. Their store numbers send you to an automated guy that will not send you to a live human being, and if you manipulate the system to be able to talk with a person, they cannot help you OR answer your questions.

Cricket Customer Service has been the worst phone service i have ever experienced. The staff is incompetent and give false information. Cricket needs to deal with their employees Michele Badge # 1708, and Tracy CDQR. these supervisors give the run around and are clearly un qualified in what they do. If these are the mid-level management that they appoint, then you have a long way to go Cricket. get rid of your incompetent Staff.

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I have been with cricket for over two years . I have two lines with them, every other month I'm ordering a new phone. Today I was trying to upgrade my phone once again and I was placed on hold, tranffered, hung up on for over 3 hours. I tried going online and was unable to place order there said I had to pay my bill which i had done.

For the last 3 billing cycles I have been charged a $15 reconnect fee even though the phone was not disconnected. It first appeared on my April payment. I paid it, but I sent several emails to Cricket CS and advised them that they should credit this amount as the phone was NOT turned off. To prove this, I told them that I forgot my password to pay the bill online and had them text it to me. How could they text it to me if my phone was off? They cant. I then called my wife with the password and she made the payment while on the phone with me. Cricket CLEARLY states that they do NOT have late fees, Only reconnect fees May Bill, the same, I sent more emails and deducted the $15 from the total. I receive a response the 2nd week of June telling me that I need to call 800 cricket. My June payment was due on the 17th, I paid it online on the 16th, AGAIN the same fees building. I again, deducted the Fee that they refuse to correct and paid what I owed for my service and today the phone was disconnected! I called. I asked for a Manager, after a fight, I got Jamisha, I repeated my complaint, she told me that a refund would take up to 72 hours. I told her I was fine with that. She said Ok Im transferring you to complete the transaction, "What is it we are suppose to be doing?" I re explained the story and she said..Sorry, we are not going to give you a refund. I was just told I would get one, and if I just paid you for a months worth of service through July and you disconnected my service eventhough I paid what I owe, then you owe me a refund. She then tells me that the bill covered the previous month! Which is a complete LIE so I pulled my bill up online with her on the phone and I said, Ma 'am, that is NOT true, Im looking at the bill and it says "Payment received $52 June 18th, Next payment DUE July 18th! Ive paid my phone bill for the month covering up to July 18th, but have NO SERVICE. I have disputed the charge with my bank for Services not rendered, as they were not.

On or about the 17th of March, I became aware that my daughter’s Cricket phone account had been suspended due to the inability of Cricket to process the automatic payment. This was because of a change in the debit card number with which we had set up the automatic billpay service. The previous month, our bank, USAA, notified us that there had been a breach of security through a vendor with ties to USAA. Therefore, our existing debit cards had been cancelled in lieu of issuance of new cards and card numbers. Realizing the reason for the service interruption, I called Cricket’s customer service and gave them the new card number. I was told that there was a $15.00 reconnect fee, which I agreed to pay as the error had been mine in not notifying Cricket of the account number change.
On or about the 19th of April, this process was repeated. My daughter informed me that her phone had been turned off. I then called Cricket again and went through the same explanation. I agreed to pay the $15.00 fee again, although I was reluctant to do so as I felt that this was due to Cricket’s oversight – not mine. Had they correctly entered the change into the automatic billpay database the first time, the phone would not have been disconnected and, indeed, I would not now be writing this letter. None-the-less, I paid the reconnect fee, the phone was turned back on, and life proceeded as usual for another month.
On or about yesterday, the 24th of May, I called to activate a new phone as my daughter’s phone had quit working last week. I was then told that, before they could proceed with any other action, I would have to pay the “past due” amount and yet another $15.00 reconnect fee. It seems that the payment, submitted again under a now long-defunct debit card number, was declined a third time and, consequently, the phone had been turned off a third time (my daughter was unaware of this since her phone wasn’t working). Since the customer representative I was speaking with informed me that they could not make adjustments to accounts I was transferred to an “account manager”. After a few minutes of MUZAK the line was answered by what I can only surmise was a representative (she only said the perfunctory “Cricket” greeting, listened to my own perfunctory disgruntled Cricket customer complaint, and promptly re-engaged the MUZAK – I was on hold for another 20 minutes!
I finally hung up, called again, went through the ubiquitous Sudoku-like number selection menu and was introduced to Tony. I then re-explained my situation to Tony, acknowledged that I realized that this was not of his doing and that I understood that he was not in a position to give me yes or no answers with any degree of finality. Tony then informed me that he could not even transfer me until the account was brought up to date. He needed a payment of some form or he could restart the automatic bill pay (I did not even realize that the automatic billpay feature had been terminated automatically when the old debit card had been declined). He then went on to explain that there would be the monthly fee billed this month and then, next month, I would be billed the monthly fee plus the – you guessed it - $15.00 reconnect fee. He also reiterated the reason that the phone had been cut off and remarked about the history of the other two service interruptions.
All of this was old news. I restated that I was not going to pay the reconnect fee a third time, restated my reasons for taking this stance, and asked again to speak to someone who could try and rectify this situation. Again, Tony told me that before I could talk to an accounts manager, I would have to make some type of payment via bank account, credit card, etc. I did not want to proceed with giving out any active account information until I knew that I would not be charged with any reconnect fees and that the billpay would be properly set up to avoid having to go through this again. This debate continued in a circle a few more times and I had now spent almost 40 minutes of my time on this. I finally told Tony that I wasn’t going to debate this anymore and that I would simply cancel the account and write letters to the BBB, the Army consumer affairs group, and to Cricket, describing the events that led up to the loss of their customer. Tony said that was fine . . . and then went on to inform me that “they” had evidence that on the 17th of March I had called up to reconnect the phone because payment had been declined and also evidence that I had called on the 19th of April for the same reason. He was arguing my argument back to me! I actually thought for a minute that I was being “Punked” by Aston Kucher.
I can only assume that, when there is no other rational argument in their favor, Cricket trains their highly intellectual customer disservice representatives to repeat already agreed-to account facts over and over again with increasing amounts of verve. I suspect that this is done in an attempt to trick the customer into thinking that they have made some sort of mental blunder along the way. I must say that after the now 45 minutes of mind-numbing time I had spent on this, I was probably ripe for some sort of Jedi-mind-trick.
Needless to say, I am no longer a Cricket customer. Instead of working with me, connecting me to someone who could rationally sort through the issue, adjust my account, and properly set up the payment arrangements, Cricket’s customer disservice system had me in a redundant argument (in which, two distinctly opposing viewpoints did not even clearly exist) with someone who could not have helped me in the first place. The result for Cricket is that, over $15.00, they potentially gave away $3, 486.00 of business (this does not figure in rate hikes or any added services). My daughter is finishing the 8th grade and we will, in all likelihood, provide her with phone service through college – albeit now, not with Cricket.

I hate this friggin phone service cricket. I am sitting online right now trying to find a way to contact somebody in a corporate office for cricket concerning the fact that; at least once a week, the service is down for one reason or another. Mostly they tell me it is due to the weather, however today is a beautifull day! I hate the fact that whenever I do call customer service, I get some outsourced foreign idiot that I can not understand, that keeps telling me over and over, "jes, tink yoo foh geeving to me yoh eenfomayshun". If I call because I have no service, they seem to think I am telling them that I dont want service, and boom, my phone is cut off. Then I have to go to a cricket authorized store and pay, yes pay, to have it turned back on again because I apparantely asked them to shut it off? duuuuuhhh. I wonder if it is possible to get a class action lawsuit against this bogus phone company that is robbing us? Also, is there an actual number that I can call where I can understand the agent, and they stop hanging up on me?

costomer service is not clear in talking need someone we need to understand

i always get bill to much on my bill

I have replaced my telephone with Cricket three times, due to defective equipment and my need to have a phone at all times for my business. Each time, I get a more expensive, but equally defective phone. The battery heats up but doesn't hold a charge. The service goes out entirely. Sometimes it says "roaming" when it's sitting on my bed! When I go back to the store to complain, they just tell me to buy another phone and take up the warranty with the manufacturer. However, the phone says "Cricket" on it and doesn't show who made it... not on the phone or the box. Apparently, the manufacturer is too ashamed of the product to put its company name on it. After the exploding phone thing from LG, I'm wondering if Cricket bought their surplus stock! Won't do business with this company EVER again. Tell you friends!

I have had multiple problems with websites pretending to be Cricket and asking me to pay for services and they are not the legitimate company. They keep saying I need to pay an extra ninety dollars even though my bill always seems up to date on the Cricket website. It is like I'm always being conned, and now I think one of these sites has my information. Can anyone help me? [protected]

I can not get a pin code to get my phone unlocked because it has not been 6 months but yet i paid 120.00 for the phone plus 230.00 for another phone but now we can not use them due to they say it has not been 6 moths, i either want my money for the phone or the unlocked number now . due not use cricket wireless they are a rip off .

I went in to purchase a phone for my existing Cricket Service. I purchased the phone and from the get go it didn't connect to the internet unless I was near wifi. I went back and they said 'eh sometimes it happens'. My old phone never did that. So I left . Went to the Apple Service Center and find out Cricket sold me a Sprint Phone. A manager there at the Cricket store on 2nd street, by the name of Chris will not help me. He has told me repeatedly 'I won't argue with you' and 'you have to send it in, and you can just do without a phone for 7 days'. And It's a warranty issue. Although it was actually a mistake on their part. Apple service tells me they will only replace this phone with another Sprint Phone. Chris H. the manager has told me to just go get Sprint service and cancel your Cricket service, since quote 'We sold you a Sprint Phone'. I told him I didn't want sprint, I want Cricket, as i've had for so many years now. And he tells me he doesn't know what to do. How can you be a manager of a business and not know what to do in a situation or at least who to call? I couldn't even get him to come out of the back of the office last time I went down, until finally I had been there in excess of 40 min waiting, he comes out and just stands there and tells me I can trade in my phone for 80 dollars *shrug* then he *laughs in my face* and never once apologized for his store being responsible for the mistake they made. I honestly was flabbergasted that he had the nerve to laugh in my face. It is almost an emergency situation when you count on your phone for work, and it doesn't work well. But he laughed in my face. He told me his store isn't responsible. He told me to go get Sprint. It's embarrassing and I'd never have someone representing my company that way. Sadly this is a very large industry and very large corporation, and I guess they feel they can get away with hurting the little guys and causing them to suffer. I would never do it. I have my own business, and I definitely take responsibility for anything that happens, even if it was out of my control. He said he had no responsibility, wasn't his store's problem, and wasn't Cricket's problem. I'd need to purchase a brand new 600 dollar phone in replacement, and just trade in the phone I had just paid for 2 months ago :/ I've been dealing with this situation for 2 months now, and no one will help me. That sounds like a very shady, very sketchy solution to my problem. The only solution being I do without my phone for 7 OR LONGER days and they can't guarantee when I'd get a phone. Oddly enough, they have no problem whatsoever automatically retrieving the money out of my account every single month. They never falter taking the money out that I owe them for my service bill. I've contacted arbitration, Consumer affairs and BBB and all I can do is wait with this useless phone for someone to help me. It is obviously not going to be Chris H from Cricket. He's humiliated me in front of his customers and other employees by laughing at my problem, laughing in my face and shrugging when I told him it was upsetting, then smiling and just walking away. He's got a very juvenile and childish way to handle a severe problem with a customer.

I had bought an Apple iphone5 from Houston USA with Cricket Wireless service in December 2012. I have immigrated to India and want to get this iphone5 unlocked.
I have talked to Cricket Wireless at least ten times and they say they are unable to trace my account. I have also contacted AT&T and they say that it is Cricket who can help me.
I got it verified from Apple that the iphone5 is locked by Cricket.
From India I am unable to get help from the ridiculous customer service of Cricket Wireless. I want o sue them, can anybody suggest any way?

This company is a rip-off.Don't buy your phone here. Somebody should call the exterminator to get rid of these crickets !

One of cricket sell person ask to call back today for bridge payment as of right now i haven't been able to get anyone on the phone.

I purchased a new Cricket Phone Model Z995, Not only is it a defective phone but I also did not receive my rebate and have spent over 8 hours with Crickets terrible customer support people trying to resolve the issues which are still not resolved.

Lets start with the phone, the phone is $150 bucks, so low end but you would expect it to work. This phone will glitch out and start dialing random numbers, texting random letter texts, it will shut off on its own, it will take pictures on its own, sometimes it won't come on at all, other times it won't let you dial, once the screen goes black while you are in speaker mode it won't come back on, when you try to type a text message it won't let you use some keys closer to the edge of the screen, sometimes it won't auto rotate, it has set random appointments in the calendar with random letters, when you have the phone up to your cheek the screen will activate and based on how you touch it with your cheek it will hang up the phone or open an app, when you remove the phone from your face to type on the screen it won't always come on for you to type. This phone is a nightmare, DO NOT BUY a CRICKET PHONE!

Now about the rebate, because Crickets Costumer Service and heir Record Keeping is so Poor they have not issued me a rebate even though I met all the rebate qualifications.

Now the Best for Last the CUSTOMER SERVICE DEPARTMENT. If you are having trouble with your cricket phone be prepared to spend over 8 hours trying to resolve an issue and plan on calling them many times, just today I called them with this ongoing problem I have been trying to resolve over the last few weeks and had to call them 8 separate times before I could finally get in touch with the correct department. Their customer service are poorly trained and sent me to every department but the right one, they do not listen to what you are saying but instead are to busy reading their script in very poor hard to understand english, it wasn't till I spoke with a Native English representative that I was finally helped and it is yet to be seen if I will receive not only the rebate but the refund for the defective phone.

Cricket has two options for sending in a defective phone, I chose the second where you pay for the phone and they send you a new one and once they receive the defective on they refund your money. They have not refunded my money but instead sent me a second new phone. They also sent me two of the wrong shipping labels to send in the defective phone.

When I asked to speak with a manager they refused, even the manager refused. I can go on and on about the HELL i was put through but will spare you. As a business owner myself, I can only say that I would be out of business if I treated my Customers this way and they will be loosing my business, I wouldn't even except a free phone and free service from these people.

One last important note, when you go to your local Cricket retailer don't expect any help from them, they are only their to sell you the Cheap phones they have not Customer Service, I spent over 3 hours at my local retailer Cricket Wireless at 740 Nordahl Set 122 San Marcos, CA 92069 originally trying to resolve the defective phone, they told me that you only get three days to return the phone, if it goes defective after three days of purchase you have to call customer support. They got their money and they don't give a crap about you!

I made the mistake of purchasing a Cricket phone yesterday, and when I could not get the ringer to work, I called customer help, who could not help. This took up an hour just to get through to someone, as I needed an "AIN, " which, it turns out, is an authorization ID, which I was not given when I bought the phone. Lots of strange IDs and account numbers seem to go in and out of this process, and no one tells you what they are. And if you do not know the info, the auto voice system just tells you it cannot continue the discussion and hangs up. Finally, I decided to cancel the whole stupid thing, and was told I could not get a refund for the first month's fee, as I needed to return the phone the same day. The contract, however, stated that "cancellations are honored for full refund if made the same day of purchase." I explained this, and was still told no dice. So I went to the store this AM and was told the same, that I could not get a full refund, that I would only get a refund for the phone. I said, no way, I don't think so. So I called customer service again, and someone named Amy with an ID # said she would "try" to get it processed, even though I was within the contract terms. These dummies try to make you believe you are getting a break from them when you are actually asking for what is in the stated contract. I was disconnected from the pinhead Amy and then I had to call back to continue the process. Someone named Kevin said no refunds were allowed, and he went through the same speech I had heard before about same day only refund crap. I told him three times that I had spoken to someone named Amy, and that I was working with her. He asked me what country she was from. How would I know that, or even know to ask for that? Then he went to his manager, and came back and told me the 'good news" that they were "trying to get" my refund approved, but that they couldn't do it, and that "Billing" could. (No one ever takes responsibility; the store tells you to call customer support, the customer support tells you to call the store, etc) I told pinhead Kevin that that is exactly what I had been trying to tell his dumb ###, but that didn't seem to penetrate. He then asked me for a credit card number so they would know where to refund the money, if approved. No way in heaven I am giving you people my credit card, I said, after all this. He said "how then do you expect to get the refund?" I mentioned this thing we call a check. He said, "no, we don't deal with checks." Enough. You ge the picture. It wasn't just one person; all these custoner service people are ###ing pinheads. So I am stuck. Do NOT go with Cricket, unless you are really into sado-masochism.

I made the mistake of purchasing a Cricket phone yesterday, and when I couldn't get the ringer to work, I called their crappy-### customer service, who couldn't help me get it to work.

I had cricket broadband for about 2 months "Broadband My ###" it never stays online, the customer service sucks and all this for 60 bucks a month.
I finally cancelled my service went wit T-Mobile, not only is the Broadband service 10 times better, the customer service department is actually helpful and they speak clear English!

"I WILL NEVER USE CRICKET AGAIN"

My cricket phone service sucks, it always drops calls & phone dies easly, upgrade phones have no choice and no good buys for current customer. But, what really pissed me off they add an upgrade service to my phone with out my promistion. I noticed a jump in my bill so I call cricket and I was told That I did it. I was furious then I had to cancell there mistake off an unwanted upgrade. So i ended having to pay the unrequested upgrade! The representative keep repeating her self over and over saying that " in order to upgrade a service I had to request it ". So I ask for a manager then the manager said the same thing! They can really make you go mental! I guess now I can See how they say your reputation processeds you. I now alot of people not satified with how cricket does bussiness!

regardless if you are bleeding from one eye and so forth i don't think that alters the problems that you have. If you want to upgrade service ask your rep at an actual coroporate store and see what they can do. Most of the time if you have had the service for at least a year, they can work with you. you have to remember that they have insurance to help with bad phones and warranty, and they meet different criteria to work with customers.

I am really upset because i have written letters with my concerns and nothing. My thing is i have been with cricket since your company has serviced this area over a year and i agree that i have had a few billing problems but i manage to handle the bill . I am upset that your company representative lied about me setting up people and receive discounts off of my bill,anyway the representatives always call me a man which I am a woman. I see that your company has come out with all these new promotions that are not benificial that are useless too me I feel as though the company should help previous customers by allowing promotions to help them keep their phone service but i am not allowed these things. At the moment i am very upset and i would love to resolve this matter. I have had my freinds get cricket and they have complained that the service is bad dropped calls and still i vow to the fifty or more people too stay with cricket and yet and still cricket does not care about their elderly customers. At this point in my life i have bleeding in one eye and i dislocated my knee and my shoulder and i really need my phone my only child has just left too fight the war and now i can not communicate with her until whenever the mail makes it.. I also have a lot of ideas that will hep upgrade cricket and become the most hella wonderful telecommunication company in the world. Cricket needs too help me and hear my ideas.. Waiting too hear from you...

Trina E Shaw!

Hey I'm Justmoi who typed the complaint about Cricket above but I just wanted to update and say that as of Saturday Sept 15th 2007,I was credited back my $53.29 on that exact day so I'm happy as heck about that.I wish I can help the rest of you but if you wanna know what I did after searching online since this situation was all new for me and stuff,I found a site called [redacted]dotcom.I'm sure you can't post links.I did everything that they suggested people suspected they even think they have this problem on their hands..do.Actually the page ain't loading up but I didn't end up doing everything.What I felt comfortable doing and did was take printscreen shots of all I had of cricket(when my acct was still active of course) and I kept those aside.Papers I got in the mail incase you didn't sign up electronically.Then I contacted my bank where the fraudulent charge occured,shortly explained my situation by sending a secure online bank message,giving them the link to the [redacted] site(mentioning there's alot of online horror stories) simply said that was a fraudulent charge and was not authorized by myself and it should be credited back to my acct and blah blah.The site finally loaded so I'll copy n paste what helped me.Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything!Demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor.If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report hereRemember… Don't let them get you!

The page from this site that has all this info I don't think I can post it but maybe you can search RipOff0192209 cause that was the file page name.GL PPL!

As,I can't say I totally agree cause I just signed up for Verizon lol. I am having problems with my current Cricket service and I've only had it 2 months.Customer service is Very Bad!To make it short,I called in and spoke with 5 cricket reps plus a supervisor to confirm I wanted to cancel my cricket account before the new billing period which is August 31st + so I made it.The next day,on the 28th my bank statement shows a $53.29 direct debit made by Cricket,why?How?I called in and told them about this,that amount needs to be credited back as I do not owe Cricket that since I called in to cancel my cricket service before the new billing period.It was only the 28th!They say oh looks like your on automatic bill payment,we can shut that off for you.I said ya shut that off and credit my money back please.I never signed up for that.The past 2 months,I mailed a check out to the company since joining.How they got my card number and without my consent,who knows.They sure don't know.They give me the run around that they "say" they see what's happened and are "so sorry" but gave me a fax number(after trying out many times,doesn't EVEN WORK!) and saying if I could fax my bank statement showing that amount being deducted,I may have a chance on getting my money back,it's not guaranteed and that right there pissed me off.Not guaranteed?If I send the proof,I should be guaranteed! It was Cricket's error/mistake,not mine.Then she says if you do not hear back,call us back and we'll help you further.That's it.My account supposedly shuts off tomorrow. Still haven't gotten credited nor CAN NOT get through to customer service for a damn!DO NOT join Cricket! Nobody!

I already paid my cricket cell phone bill before its due date and the idiots cut off my phone even after acknowledging the payment and giving me the confirmation number.

I agree cricket has the worse customer service, their English is awful, they sound like they are reading a script, and the online payment is not different, they have bogus fees for making a payment like account *debit authorization* its ridiculous if you are making a payment you are also authorizing the transaction, i don't understand why they do this it aggravates me irritates me makes me wanna hang em high life isn't easy otherwise we wouldn't be looking for cheaper ways of having a cell phone

my name is victoria and my mom got me a phone and we havin troble payin the bill can u help

CRICKET SUCKS. I SHOULD KNOW I SELL THE PHONES. THE CUSTOMER SERVICE SUCKS BECAUSE IT IS BASED IN INDIA. ANYONE WANTING TO TALK TO A REAL PERSON CALL THIS WITCH AND GIVE IT TO HER
[protected]
THIS NUMBER IS THE CORPORATE OFFICES NO AUTOMATION!
Linda Wokoun
Senior Vice President

They sent me a phone and the back cover, that covers the battery, does not match. Its for a differant brand of phone. I called everyday for 5 days and no one could help me. They keep telling me that someone from corporate will call me and no one called yet. One person told me that I will have to send the phone back to them and they send me a new one. I asked him will I get reimburse for purchase and he said 'No'. I told him that if I am sending back a phone that I am paying for postage for then I don't want another phone. I am canceling the service.

Also the first phone number they gave me was with a differant area code then where I live at. Whats up with that? Pay the extra money for a differant service. I saw that boost mobile has a $50 dollar unlimited long distance and text. And you don't have to worry about the roaming bull that cricket has.

I've had the same cricket cell phone for over 6 years. I don't need a special phone just a way for people to get a hold of me or me them. Over the past month I have had nothing but problems with my cricket phone, from dropped calls to not getting calls at all. My bill came so I called from my cricket phone a few days before it was due and found a zero balance. Wtf? I called the next day and found a zero balance again. If I pay by credit card cricket charges a $2.00 fee to process it. The total bill would be $2.00. Wtf? I called customer support 1-800-cricket and started asking questions from someone in the philippines about my bill, they hung up on me. I called again and got another person of asian decent and asked them to look up my bill. They placed me on hold for 15 minutes and the call was eventually dropped. Lol cricket, you guys suck. People in the usa are willing to work for less than minimum wage and you go out of the country for your call center support. Ha ha you deserve to fail if you treat valued customers that way.

Lol

yes i agree all above comment.

Come join my Facebook site and together we can get our money back. Copy and paste URL below.

http://www.facebook.com/editprofile.php#!/profile.php?id=100001431415185&v=wall

take your charge you just made off my visa account. Dorothy Summers

I canceled cricket phone service in may of this year. you keep charging my visa account. in fact you just charged me yesterday June 30. please reimburse my visa account the amount you charged.or I will call my visa account now and reverse it. Dorothy Summers my cricket phone number was [protected]. Dorothy Summers

I use the internet service and it works for me where I am. It is cheaper than what I was paying and I have att and well they drop calls just as much. It took me one day 5 trys to get a 10 min conversation out with the same person. Had to keep calling back and this was with att. They all will have dropped calls. It isn't perfect. No one is. Just try them is all you can do. Good luck with your service choice.

I agree...the whole outfit sux. Their broad-band is even more pathetic. They lie to you to sell you a substandard product, and offer substandard service. They are a damn disgrace. No signal...when you do get one...it drops. Customer service must be in India somewhere. Does anyone care about consumers anymore? Screw them, I cancelled after one day and got my cash back.

I suggest going into a Full service store or agent and they can help you get this resolved. I know it takes time from your day but in the long run you may get good service.

I had a terrible experience with Cricket 2707 wilmington pike [protected] Indo Johnson sales rep. I went to the store from a radio promo for a new phone deal, 39.99. I also had received a text message from Cricket that it was the last day for their special to get a free phone $50 rebate if you added a new line to your current account. When i got to the store i said which was the better deal. Due to the rebate, it was the better but you had to wait some 90 days for the rebate. So i said would add on 2 phones. I could only get 1 phone, sounded weird, but i said ok. I would like the new account special from the radio promo. She it was not for a new account but a add on that i was already getting. I had the talk to the radio people about false advertising since i new the clerk was obviously wrong and it was cleared and i got a new account and phone. The other phone was setup as an add on but come to find out they added to some other person. They requested i return the phone and they could not switch to my account. so i went down to swap phones and when they got the phone they took and refunded my money and said that was it. I said about my replacement phone. The special was over and i would have to pay full price for another phone and they said the mistake was not their fault. They said i had mentioned getting the other phone on my girl friend's account and that must be who the other account must belong to. Which it was not. So lesson learned is if you go to cricket store make sure it is an corporate store who be accountable for their actions. They also had given me all the account info in the printout that i didn't notice and i said i have all this information to prove i could not given the information to you. Still no budge and i'm stuck losing on the special.

Does anyone know who to get ahold of to fix a bill that someone charged on my debit card without my permission if you do please email me at mike-lisabasterrechea@hotmail.com I have had nothing but the runaround and this is ###.

thanks Lisa

Cricket wireless service (or dis-service) is the worst!
After a year of dropped calls, poor reception, bad equipment, I decided to quit being cheap and get real cel service. I cancelled my serive on 11/19/08 and was told since I pay in advance I would receive a $12.80 refund. Two months later I receive a bill reflecting my $12 bucks being credit to the December charges and in addition $.55 for a paper billing... dirty rats... When I call the customer dis-service line, I have to go through several promps before I would be disconnected because my old number was no longer active. The number listed on the billing was disconnected so I had to call the 800-Crkcket number. I had to pretend to want new service in order to talk to a person and was finally able to talk to a person, that person finally gave me a number to call. After 27min on hold I talked to a person who told me she would put in a complaint request, but that per their policy they do not refund partial month payments... although she was able to verify that they charge for partial months service...
Bottom line, I guess you get what you pay for... I was paying $35 per mo for service, got the same service (with clear reception and good customer service and excellant equipment) from Verizon for $40.

I got my phone for my grandaughter who has a rare blood disorder which her brother had and died from because of a massive bleed out. Ashleigh has to have this phone as she if she starts to bleed she can call me or an emergency medical response team. When we first got it I payed 70 dollars for a months service (the 45 dollar plan) and for activation at the time of turning it on, we had our own phone we brought in that was a cricket phone. Then the first bill was for 113 dollars, I was shocked, I am on a fixed income and can't afford to pay for the error on their part. She gets many dropped calls and the phone doesn't charge right. She rarely talks on it ever, only texts on it.
We will not be having christmas this year due to the high cost of gasoline and our house payment and utilities are the same cost of my income. Sometimes there's not even enough food to last the whole month and I don't even eat sometimes for two days, so she can get enough nutrition to survive. I don't know what I will do if they shut off her phone, it grieves my heart that I went into cricket with good faith and they would even make such a gross error. I worry about Ashleigh alot, she is the sweetest, most loving child, and very close to the lord, and is kind to everyone she meets. She's not even able to do things most 14 years olds can do because she is often very itll or to tired to even get out of bed. I haven't told her grandmother hasn't been able to save for even a holiday meal and it won't be any presents under the tree, she is in need of shoes and a warm coat, I'm just in tears now, fearing christmas day, with no presents, under the paper tree she has taped to the wall with homemade ortaments, I feel so ashamed as a grandmother, that somehow I have let her down, I love her with all my heart, she is the joy of my life. If anyone would like to send her a card to cheer her up, it would be ever so greatly appriciated from the bottom of my heart. Her brother died days before christmas with the same blood disorder she has and so a card would really cheer her up. Our address is ashleigh whitecalf, 5023 N. Yale, Portland, Oregon 97203 and my phone is [protected] thankyou for listening to an old lady go on about the problems with cricket and for maybe sending Ashleigh a card to cheer her up. respectfully, grandma

I am having the same problem. i just sent them an email. if they dont respond before my next billing period im going to send them a list of sites knocking them lol. i changed my plan to the cheapest and now for 2 months they want me to pay the 50.00 ive been paying. i dont see them charging us for 30.00 for 2 months while giving us the 50.00 a month plan, do you? heck no... but they want to give me the 30.00 a month services for 50.00 lol... i told the phone agent that cricket could shove thier services where the sun dont shine.I refuse to pay for a service that i am not receiving...thats final. cricket aint all that, i have dropped calls all the time, i just may take this phone and shove it up there for em...and change to a better phone server.

iam very upset with yaull no body knows what there doing i pay my bill and my phone gets turn off i called yaull after i paid my bill and waited on the line onehour in a half nobody answer my call i am not happy with customer servise i would be very happy if some one answers my calls now my servise is off dont know why please answer my calls reconet my phone please i was told my phone would not be turn off thank you

My phone has been searching for 2 days. I can't call or receive calls.