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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cricket Wireless reviews & complaints 642

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L
9:04 pm EDT

Cricket Wireless their service is no good

Hello my name is Leo Evans and I have been a loyal Cricket customer since 2005 or longer the phone I am complaining about is the grand Max blade this is my third phone of the same song that I had from cricket the first one locked up on me went to the library try to unlock it and could not took it to the Cricket store they could not unlock it so I bought another phone that was acting up on me when back got another ZTE grand Max blade it was doing the same thing freezing up cutting off data was not quick enough always have to restart and start at least 10 times a day and to make me happy and to keep me as a customer I would like to resolve this with the latest Galaxy Cricket has or a refund I have bought 4 phones in 2017 the grand max ZTE Blade is a very unreliable phone very disappointed and even to voice text I always got to keep pressing the button to keep starting the talk I talk to people on the phone the phone just hangs up I play games on my phone it goes back to the main screen or freezes and I have to cut it off and we started back again tired of doing that as well

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8:42 pm EDT

Cricket Wireless cricket wireless customer service

My service was interrupted March 1st so I made a payment by phone. I received a confirmation text but hours later my service still hadn't been restored. I contacted customer service and was told that was a system problem that the were working on & I would receive a call back. When the representative called me back she stated the issue was resolved & they would be giving me a $60 credit for the inconvenience. I asked if that amount would be credited back to my credit card and was told that it would be a credit on my Cricket account. My service was interrupted this morning for non payment so I contacted Cricket today to use my credit for my current bill & was told that there was no credit on my account. I explained what happened March 1, 2018 to the rep which then told me that the credit that was applied to my account was the payment I made not something additional for my inconvenience of not being able to use my service for hours March 1st. He stated there was nothing he could do so I asked to speak to a manager. I then had to explain everything again to this manager who could only suggest that I downgrade my plan so the bridge pay bridge fee would be less. I told him that was unacceptable. Why should I downgrade my service due to their incompetence. I had already used my money for another bill so I was really counting on the credit. I then asked to speak with his supervisor. He stated that I would have to contact corporate in writing which wouldn't help me because I'm without service. I asked if he could transfer me to another manager & he stated he couldn't transfer my call since I was already transferred to him. I asked is it that he couldn't physically transfer the call. He told me I would have to hang up & call back to speak to another manager. I expressed that this utterly ridiculous that I would have to hang up, call back, explain everything to another rep to then be transferred to another manager & explain everything once again & he said yes so I hung up, called back, explained it all again & asked to be transferred to a manager other than the one I spoke to the last time. It was 10 mins before I spoke to the next supervisor. When the next manager got on the phone she apologized for the confusion but told me unfortunately there is still nothing that they can do because the credit was already given to me. I said that was not a credit, you all only applied the payment I made to my account which is clearly different than a credit that was given for inconvenience for not having my service restored. She then preceded to tell me when my bill is due. She also mentioned two previous credits I received which had absolutely nothing to do with the matter at hand as if she was implying that this is a normal practice for me. Every rep I spoke to stated that Cricket would not honor the credit of $60 that was given for inconvenience even though they saw the notes on the account and without thoroughly researching the matter at hand. I was truly insulted. She suggested that I downgrade my plan as well but could not honor the credit. She offered to waive the $5 activation fee for the bridge pay to reinstate my service. I declined the downgrade but went with the bridge pay option because I can't be without service since it's my only means of communication and I have a child out of state. For a long term customer I was completely disqualified with the service I received today. I was told that they would look into the issue and it may take 3-5 business days but no guarantee of honoring the credit. I will be looking into other wireless options because this is poor customer service.

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3:05 pm EDT
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Cricket Wireless zte blade max x bad quality phone

10/2017 I bought my phone in cricket store on 44th street and McDowell in Phoenix, AZ brand new. 02/2018 I needed my phone to be replaced due to it continually restarting, shutting off, not allowing voicemails, and not allowing my information to save. Now we're in 03/2018 and this new phone is having exactly the same issues. I have never been a cricket customer before and I humbled myself even though I'm paying them and they're not paying me after I lost all my data from my first phone because it just shut off and wouldn't charge. I want a refund and you can have your phone back or you can have your phone back and issue me a credit for a Samsung Galaxy because otherwise continuing service with cricket is money and time lost. It took over 2 hours for them to reconfigure my voicemail yesterday because this phones functionality is so terrible. Do right by your customers, do right by me and I do not believe that is asking for too much.

Read full review of Cricket Wireless and 2 comments
Update by TalyahM
Mar 29, 2018 1:54 am EDT

They never called, there is no accountability or customer service happening with Cricket Wireless currently . I sent a follow up email for some type of resolve tomorrow same time 10am, we will see but as I said. I will take this issue as high as it will go.

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Update by TalyahM
Mar 26, 2018 2:28 am EDT

Out of contract due to merchantability, I have no problem taking this as high as it can go so blanket superfluous statements do not help I am talking about myself, the phone I received, the time I have lost, the money I have lost. Truly I just want to buy out a new reliable phone or get my refund this is an egregious wrong when it comes to empathy, customer service and respect for themselves as a company.

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General Service
, US
Mar 26, 2018 6:38 am EDT

You responded, "Out of contract due to merchantability, I have no problem taking this as high as it can go so blanket superfluous statements do not help I am talking about myself, the phone I received, the time I have lost, the money I have lost. Truly I just want to buy out a new reliable phone or get my refund this is an egregious wrong when it comes to empathy, customer service and respect for themselves as a company."

Hi Talyah.

Again, whereas you've decided to change out your phone for a completely different model, Cricket's trade-in program is something you'll want to consider.

Thank you again.

G
G
General Service
, US
Mar 25, 2018 3:35 pm EDT

Appreciate reading your concerns.

Cricket does offer a great trade-in program that you may be able to utilize. Simply visit your local Cricket store with your current phone and they can provide all the necessary details.

Thanks.

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K
2:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless idol 4 - customer services - billings and credits

02/22/2018
Customer Service - Accounts
I spoke to someone in Customer Service for billings. I have had issues with my phone [protected]. The charging port will not hold a charge and I had sent it into warranty claim dept and they sent it back and said missing parts(Which there was no missing parts). I received it back and I spoke to warranty claim again today and they want me to send it back to them again. So, it will be almost 3 weeks that I haven't been able to use my phone. I was asking the woman that I talked to today if there was anyway that I could get a credit on my account for the time that I have not been able to use the service. She was very rude to me and said that because it was a warranty issue that had nothing to do with the service on the phone. It is a little hard to use the phone if it won't hold a charge. All I want is to get a credit on my account for the time that couldn't use my phone.

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C
6:53 am EST

Cricket Wireless rude employee

Christian P. At El Paso, TX store 79912 Resler. Was very rude and angry because I interrupted him while he was texting his friends. He didn't even want to help and told me something that was completely wrong if I had listened to him I would've ended up spending $400 more. He was horrible and rude and clearly had no interest in helping customers because he was too busy being on his phone. He seemed annoyed that I was there with a problem even though it is his job to help me. I can't describe how unsatisfied I am with crickets customer service. I almost ended up switching carriers because of him.

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9:21 pm EST
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Cricket Wireless customer service

Good evening. My name is Jennifer Rodriguez. I am a store manager at a jewelry kiosk in Southland Mall in Miami. Your criket kiosk is neighboring mine. I am writing to you because of several insidents that have occurred involving one of your employees at this location. I am not aware of your employees name but I can describe her as white female, heavy set with long red hair. This employee has been the cause of many displeased guest on my side. On several occasions she has yelled out profanity while I have been taking care of parents with their small children. You can imagine their displeasure. This has happened on many occasions despite several conversations with your store manager. Her most recent tyrade has been against one of my employees this evening. My employee has called me in tears to ask if there was something I could do to help. Apparently your employee walked by mine and loudly called her a b!+@#. This was done infront of my assistant manager and several customers. My employee did not engage her in any conversation, instead called me. She has told me that your employee harrases her daily with nasty looks and very unprofessional comments. As one Proffessional to another I kindly request that a stop be put to this. This will be the first of many steps I will be taking to ensure the safety and dignity of my employees wich will also include a written complaint to our Mall management office and a follow-up conversation with this locations store manager.

Thank you,
Jennifer Rodriguez
[protected]

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4:54 pm EST
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Cricket Wireless asurion-warranty

Here we go again... I want to say that I have been on the phone with reps for over 2 hours and I have not gotten any place and what I have found out only makes me more upset! I was transferred at least 3 times when I asked for a supervisor and I never spoke to one, I was just transferred to different queues.

I damaged my phone and I was told that to get my insurance I had to call asurion. I paid 75$ and was sent a refurbished phone I am assuming. It came with software issues. I called in and let them know about it. It did not happen all the time, just at random. I was told I had up to 12 months to call in and get it replaced. It steadily got worse, in fact my phone at this point is no longer usable. I have to turn it on and off just to be able to get the screen to stop glitching and once it resets it works for less than a min and then starts glitching.

I sent in my phone on [protected] I got a ra number from a agent [protected]. I was told that I would have my phone in a few days. After getting nothing for a week I called in. That is when the horrible customer service started. I had to explain what was going on with every agent because they did not have notes to refer to. I wish they knew how many times I have called in.. They don't know how to use empathy but they are good at sympathy. All I heard was "I am sorry you experienced that." and then they wanted to transfer me! Did they not hear me complaining about all the transfers?

So. What I found out was they are not sure where my phone is at the moment. The up's guy told me my phone looked good and gave me a receipt. When I call in the agent says the up's guy flagged it for scratches on the back. I imagine that is basic wear and tear that happens on any phone. Keys in the pocket or something. Anyways the screen is fine but they are telling me that the phone was flagged so it's at a warehouse being inspected again supposedly. They could not tell me if it was bad when I would get it back.

What gets me is I was sent a bad phone and was told that I had a year when it was under warranty. Now that the phone won't work at all (5 maybe 6 months later) they are telling me there is nothing they can do. I am livid. How about you just send me a phone that works. No agents could get me to a supervisor and none of them could give me an email to complain to. Honestly at this point I am probably done with the company. [censor] thing is you can't cancel your account while they have your phone. So I am paying for this phone and I can't use it. At this point I hope you see this email all over social media.. I don't have a single positive thing to say.. I wish I wrote down more of the agents names, but I don't it would matter to the company.

Actually, angie the original agent was very nice and helped me get all of the information.

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Michael Zhlobin
, US
Jan 29, 2018 1:04 pm EST

The same thing happened to me recently. I have a lot of problems because I think someone logged into my phone and took over my bank passwords - the texts being delivered to my phone ([protected]) are all telling me I need to log in again and again and every time that I do I am taken back to the bank home page and I am not logged in.

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M
8:03 am EST

Cricket Wireless cannot login to bank from text

I received a text from Bank of America about logging into my account because of a security issue, and every time I go to the link and then input my username and password I am redirected to the home page for Bank of America and then have to log in all over again. This text came to me on 25 January 2018. My phone number ([protected]) and email ([protected]@gmail.com) both received these updates about my security, and I don't know why. I really want to know why I cannot log in to my account on the first try, and now I can't pay my bills.

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10:32 pm EST
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Cricket Wireless cricket protection

I ported 3 lines from MetroPCS to cricket wireless on 12/20/2017. I paid $161 for phone services and cricket protection for all 3 lines. 2 of the lines on the account need replacement phones I checked my account at one of the cricket locations and found out someone removed the cricket protection off my account w/o my authorization. I have my original email of my order and the amount paid. Everytime I call to get the protection added back to my account noone in customer service is willing to add this back. I'ma new customer is the worst customer service ever. I'm willing to cut my losses and cancel my services, because of the botched services I have received. I'm wanting to upgrade my phone to a rose get ld lg Stylo but I know that company will mess my order and services again.

I'm not Satisfied with this company or service and want my account corrected.

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10:17 am EST

Cricket Wireless the store

Cricket Wireless need better managers in there store .I've done been in there a few time to get phone and they on me to get accessory so bad that I left the store with out getting the phones.Cant remember the manager name but st art with a S.. I don't no who posed in he's cheerios but he's altitude sucks..He's a [censor] and that who y'all have running you store..need to do better

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5:49 pm EST
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Cricket Wireless billing

I have been with cricket for many years and have always had the money to pay for my service and have never had to have my service temp disconnected due to not paying. My bill is due in the 11th of the month. I called because I get paid on the 12th by direct deposit. I was told I would have to pay 50 bucks to keep my service on and be charged a 10 fee. If I had the money I would be paying it on the due date. The rude lady on the phone told me that I could do that or my service would be suspended at midnight on the 11th. This company can't even extend a payment for not even 24 hours!?!?!? Pathetic
She got an ear full from me. Might have to start looking elsewhere. Very disgusted!

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SueDQ
, US
Jan 10, 2018 6:42 pm EST

You know your bill is due on the 11th of the month. Just make sure you have enough in your account to cover the bill. Easy. It's not Cricket's fault that you're not careful with your money.

R
Author of the review
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Rachel40
, US
Jan 10, 2018 7:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of SueDQ

Mmkay

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M
8:04 pm EST

Cricket Wireless in-store customer service

The store was packed, and the manager had out four/five newly purchased, boxed phones, to ready for use. She sat there, looking around and talking to customers, while all of us just stood there. Why wasn't she getting the phones out of their boxes? There were NO CHAIRS, and I'm physically disabled, and my legs were hurting. I kept a smile though, because I didn't want to give off a bad vibe. Afterward, I was happy to finally sit in the car, because my legs were hurting. TWO customer service reps were assisting one couple. Why couldn't they split up, and one of them assist someone else? Why was the manager just sitting there talking, when she could've been taking the phones out of their boxes and readying them for use? Another rep. had to go over and take them out of their boxes instead, leaving us without a rep. to assist someone else. Even a couple in there noticed I wasn't being helped and said something about it. The manager was sitting, while all of us had to stand. One woman even had a baby, standing. They could've multitasked, and at least offered chairs.

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Shaun R.
, US
Jan 07, 2018 8:36 pm EST

Associates are likely helping the customer based upon how commissions are being paid to them.

Just as customers expect respect and service from a sales associate, customers should be equally willing to respect and provide patients towards an associate.

It's extremely unfortunate if you have disabilities or circumstances that make living in the world more difficult. But one needs to be prepared to deal with their own set of circumstances and not blame others.

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T
10:17 pm EST

Cricket Wireless my privacy

I just switched to cricket January 5, 2018. I went in Centralia IL cricket store and ladies there was understanding and helped my boyfriend and i. What i dont appreciate is that i switched over to avoid a family member. Well the person i tried to avoid called centralia cricket store and the ladies told him i switched everything over with same number when everyone was telling this person they didn't know my new number. Thanks girls in Centralia IL cricket store for giving my information out without my consent!

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10:58 pm EST
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Cricket Wireless terrible customer service at branch location

Date of incident: Jan 4, 2018
Location: Cricket Wireless Auth. Reseller, 2247 Citrus Blvd, Leesburg, FL 34748

I went to the above mentioned branch location to get assistance transferring my phone number and text service from my old iPhone 5S to my new iPhone X I just purchased from Apple. My family currently subscribes to an account with 5 phone lines through Cricket Wireless. The manager of the store told me to take my phone home and do it myself. She said she will not assist me with that issue. I was infuriated but just left the store.

A couple of weeks earlier, I had taken another family member's phones into that same store and the employee performed the needed transfer in 10 minutes, with little difficulty. When I mentioned this to the manager, she threatened to discipline that employee for helping me transfer my Cricket Wireless service to the new phone.

I drove to the next closest Cricket Wireless store and the manager at the new store performed the needed phone transfer in 5 minutes.

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3:21 pm EST
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Cricket Wireless the employee was very rude and didn't help me at all

I went in to buy a phone and a employee there his name is joshua rafeal c had the worst attitude ever he was very rude I would ask him a simple question and he would answer it with a attitude or sometimes he would just ignore me I asked if he could show me the phones they had in stock and he would say that all the phones where in stock and when I told him I wanted a certain phone he would say that they just ran out he was no help he was just on his phone I felt like trash so this would be the last time I would shop there the phone I purchased will be the last one

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10:20 am EST
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Cricket Wireless billing/customer service

I was told by the store that my ACH would come off my card on January 3, 2018. Now they want to shut my service off and charge me 90.00 to keep my service until the 4th of Jan. I am on disability and won't have money and no way to get it until the 3rd of Jan. No one at the store or at customer service is willing to help with the problems the store has caused by not doing their jobs. I have also filed a complaint with the FCC.

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1:07 am EST
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Cricket Wireless cricket zte fanfare 2

About 2 months ago my phone totally stopped ringing. The only way I know I got a call was it said missed call. Also, when the phone would try to update a message would appear, saying, can't update, too many apps. I have only added a couple of apps but there were already a lot of apps on the phone when I bought it. The year warranty ends on 1/5/2018. My phone number is [protected], my home phone # is [protected]. My name is Edward McKenna, email [protected]@q.com. Please help as I use my phone a lot as I am self employed and need it.

Sincerely,

Edward McKenna

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2:22 pm EST
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Cricket Wireless cricket protect

Dec 9, 2017 - I purchased a new device and needed a protection plan for my device. I was on chat with Cricket customer support representative to enroll for cricket protect. She asked me all the details like account, number, pin, new device model and asked me to make a payment of $7 so that the protection can be activated. After I made the payment, she stopped responding on chat. I waited for her to respond for 30 minutes and then called up 611. I was told that the they don't see details for my protect plan and I should once walk into cricket store to get this sorted. When I went to Cricket store on the weekend they said the protection plan is not activated on my number and it can't be activated as my device is now more than 7 days old. That's a ridiculous answer. I made the payment on time and requested for the service. if cricket can't activate the service on time, its their fault. I have taken screenshot of all chat windows to prove my points.

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11:31 am EST
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Cricket Wireless manager

This needs to be known. I would like some answers please I was employed at the cricket wireless in Lawrenceburg IN for Mazen and since I have worked there it has been a very sneaky, and crooked situation. I have been made to sell used phones to customers. As well as being dealing with rude and sexual comments from my manager. I have been scolded in front of customers and other staff about not doing what he says when making a transaction. Why! Because he doesn't want it to go through RQ. I was enstructed to just give the customers cash and then he would resale it for double the price. I was scolded when I asked why I was not able to clock in. He wrote the hours down. And he wrote what he wanted to right down because I was not ever paid for my training and I have had hours not added to my paycheck. Further more I had to repeated ask for my paycheck stubs over and over only to receive 2. He has had me close customers accounts when they come to pay their bill and start them a new account so he could get the credit for activations. I have documents to prove that. I was told I was being fired because he heard I was going to file a complaint because I didn't want to get in trouble for the way he was having his employees conduct business. When I asked him about give me a written document stating why I was being fired he told me to go the hell on. That I didn't scare him. I politely asked him again. And he told me I was childish and to go. Go and get out of my store. I refused to be a part of his shady process to cheat the company and people out of money and in return I was told to leave. I have requested the corporate representatives phone number for that location and he told me good luck. There are numerous other things that I have proof of him fraudulently making money. And the cleanliness of that place of employment is terrible. Rotten food left in the back room for days at a time. Paint and trash piled up in every corner. He also has made employees clean the bathroom after he has used the restroom and clogged the toilet up. He has said time and time again on how he does not care what corporate wants him to do. He would make sure we did as we were told or we could be fired.

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9:19 pm EST
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Cricket Wireless customer service

I called Cricket Wireless today, December 16, 2017. I needed answers to several questions which were a bit complicated, so I doubted the person who took my call, Leila, would be able to answer them. She was not. I asked to speak with a supervisor. After waiting 10 minutes, she asked if she could have a supervisor call me back "soon". That was four hours ago.

After waiting that long for a callback, I then tried initiating a chat with customer service. I was not going to spend the time typing messages back and forth because the questions are too detailed and it would be a waste of time. What I wanted was to request a supervisor call me and to communicate how poor customer service had performed earlier. The person chatting with me, Stephanie, finally said that she would have a supervisor call me.

When the supervisor, Charlie, did call me, I explained my situation and the questions I had. When I finished, his first response was to ask me to repeat my questions! I did, and his next question was to ask me if service was being provided by Cricket Wireless or another provider! Even though I had told him I had an account with Cricket Wireless, he never asked for my account number nor for the phone number associated with the account. I don't know how Charlie became a supervisor, but he was of no greater help than the previous two people.

I still do not have answers to my questions. Yes, they are complicated, but it would not take a rocket scientist to answer them, just a person with a modicum of intelligence and the ability to listen.

Does Cricket Wireless have any standards set for its customer service staff? Based upon my experience, either the staff is not meeting them or Cricket Wireless has set them far too low. Does anyone at Cricket Wireless care about the (lack of) service to its customers?

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

How to file a complaint about Cricket Wireless?

### Guide on Filing a Complaint with Cricket Wireless on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

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Contact Cricket Wireless customer service

Phone numbers

611 1800 274 2538

Website

www.cricketwireless.com

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Use this comments board to leave complaints and reviews about Cricket Wireless. Discuss the issues you have had with Cricket Wireless and work with their customer service team to find a resolution.