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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cricket Wireless reviews & complaints 642

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Newest Cricket Wireless reviews & complaints

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12:36 pm EDT
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Cricket Wireless cricket wireless

I have been a customer of wireless for four years, since 2014, with four lines. Recently my daughter lost her phone, so I canceled that line. When I went to try to buy her a new phone and a new line with Cricket, I noticed that if I changed my plan for all lines, I would save a small amount of money each month. So, first of all, I changed the plan on the three lines I still had, for which I was charged a small administration fee on my credit card, which Cricket have on record. I then attempted to buy a new phone and a new line for my daughter. Every time I tried to do this one of two messages came up: it either refused my credit card because it said the billing address was wrong (it was not wrong); or it said that they were not issuing any more phone numbers in my zip code (New Mexico). I repeatedly called Customer Service and chatted with customer service on the website, but no one was able to help me. Two customer service agents told me that I needed to check with my credit card company to verify the address. Another told me that I had to clear my browsing history and try again online. Needless to say, neither of these things helped at all. Finally, a supervisor I spoke to said they were having problems with their website and that they would get it fixed that afternoon or in the next couple of days. That afternoon I tried again - exactly the same problems. This time another supervisor told me that Cricket only allow three transactions per day, so after I had shifted the plan on my three other lines, it would not allow me any more transactions and I had to wait until the next day to purchase the new phone and line. The next day I went to purchase the new phone and line and on my account there was already a new line waiting to be activated. As I don't have a new phone I cannot activate the new line; but because the website says there is a new line waiting to be activated I cannot buy a new phone! So, now I am completely stuck. I again spoke to Customer Service who were unable to help me. A supervisor called me back - she too was unable to help me. She offered to have a manager call me back - that was over an hour ago, but I have not received that call yet. In total I have probably spent over 5 hours on this issue in the last two days. And remember this was not initially a problem I was complaining about - it was simply me wanting to buy a new phone and a new line from Cricket i.e. give them more business! At one point one of the supervisors told me he would look into some compensation for me for my time and trouble. He came back and offered me $10, which in my opinion is more of an insult than compensation. If I could I would cancel my business with Cricket immediately because their Customer Service is so terrible, but unfortunately for four lines they are far and away the cheapest option. All of their customer service representatives are located overseas (I asked them about that, so I know this is true). If anyone knows of a contact for Cricket within the U.S. I would be most grateful.

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3:56 pm EDT

Cricket Wireless customer service

Upon purchasing a phone with cover screen cover and all at 5137 murfreesboro rd lavergne tn, the lady said it would be ready to use. After attempting to use was redirected to cricket and told my number needed to be imported. Long story short I wasted 3 hrs of my time with a rude customer service worker griselda and never got the issue resolved. I ended up getting my money refunded...thus why I do not do business with cricket. I'll stick with Verizon and pay a little more but be treated with respect and have my issues addressed quickly rather than ignored or treated rudely.

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10:01 pm EDT

Cricket Wireless payment

I made a payment of $67 on 6-11-18 and it's been pending on my account which the bank says cricket was holding the payment. And by this happening my phone at 12 midnight. I talked to about 4 different people who were no help at all I've never had this trouble before with bridge pay. I was a satisfied customer until this happened. And I shouldn't get penalized for something that wasn't my fault now I'm having to pay the $67 dollars plus the full amount due to have my phones Turned back on I shouldn't have to pay next months bill for the inconvenience I've gone through. Terrible customer service I received.

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4:49 pm EDT

Cricket Wireless online deals

Add a line an get a discount. I did that an it was a lie. I didn't get discount. Enroll in auto pay an get 5.00 off that was a lie too. You then tell me cause I have two lines I don't get discount. But i'm still enrolled on auto pay. Thanks for all your lies. Your frustrated customer david hornsby [protected]. What a great way to do business just lie about everything.

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10:50 am EDT

Cricket Wireless changing plans

We had a plan of one line for $30, wanted to switch to $100 for 4 lines. I was told there would be a $15 difference charge but our representative Andrew was discounting it to $6. A week later my phone is shut up because we had the remaining $8 out of $15 that we didn't pay. Was told to pay it and call support for reimbursement and was told the only thing they can do is credit $5. I would like to make a complain on Andrew for giving me a "discount" and having my phone turned off.

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9:18 pm EDT
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Cricket Wireless equipment

Purchased a phone (LG Fortune) for a fourth line. Having problems with the phones software. The phone screen time will black out within three seconds even with being set at 10 minutes, the phone has been re-set turned off and on. Re-set to the factory settings. "send your phone back per UPS". What do i do for a phone? "Borrow a phone." REALLY! Your rate plans are great, but your customer service sucks. I should not have to go through this and you got my money with no problem. Four lines and greater than five years of service. A reprehensive was to call me twice, no return call.
Thirty-two minutes on the phone to be talked to as if I was stupid!

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8:18 pm EDT

Cricket Wireless service cancellation and failure to refund a credit balance on my account.

I had service on 3 phones with Cricket Wireless for about 3 years. I cancelled that service on May 11, 2018. At the time I cancelled my Cricket service, I had already paid $100.00 for the upcoming month's service that ran from 5/15/18 to 6/15/18. When I called Cricket customer service on 5/11/18 to cancel my service, I requested a refund on the $100.00 that I had paid for the upcoming month of service. The Cricket customer service agent told me that since the new month of service had not started, I would receive my $100.00 back into my bank account in approximately 10 days. After 16 days went by, I had not received the promised $100.00 refund. I called Cricket customer service again on 5/26/18. I told the customer service agent that I was calling about a refund that I had not received, she hung up on me. I immediately called back and got another customer service agent who I again told about wanting to check on my refund and she hung up on me. I called back a 3rd time and spoke to yet another customer service agent about my refund. She said Cricket keeps any credit balance in a customers account when service is cancelled and they do not give customers refunds. I told her what I had been told about my refund on May 11th and she said they would not have said that. I told her that either the customer service agent was lying to me on May 11th or she was lying to me. I do not believe it is company policy for Cricket to keep all credit balances on closed consumer accounts. I want my $100 back for the service I paid for that was not used.
James Fine, [protected]
11500 Amanda Lane
Fort Smith, AR 72916

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9:35 am EDT

Cricket Wireless cricket wireless

I recently switched over from verizon a month ago. My wife and i both got phones switched over and received new phones. Phones work improperly. Goes to airplane mode randomly types wrong keys a longc list of problems. My wife and i have unlimited plans with hot spot on one of the phones. When my wife went and paid 93$ she asked if she could turn off hotspot the manager of geneseo ny location said that was impossible due to it being over a month. We paid bill which we had to pay a week later than we intended. With that being said: i get home hotspot is off on phone when we call manager he goes further into that yes hotspot is shut off and the extra money was for a late fee. A late fee? For prepaid service? That was never mentioned! Than your [censored] manager calls my wife a liar. We call your company only to hear you tell us the same garbage the manager said. Pay 10 more bucks no if and or but. What happened to all fees included? Why after i pay for services it tells me we still owe 80 for next month when you never honored original agreement? Lol i am so disgusted with your [censored] products matched by equally horrible service. I wroote a letter to attorney generals office of ny. When i called both of your represenitives im met with indignant responses and even more disgusting responses like we are liars! So who is the real shady liars? No one can help when they clearly lied and hid fees from us to collect money. All we wanted was the hotspot which they said couldnt be shut off total lie seeing how he did shut it off than continued on with an activation fee secretly. But we are the liars? No one wants to admit they clearly lied and abused the situation. Its apparently cast onto us as scapegoats. I am so disgusted with this company. I know nothing will be done right away but i take much pleasure knowing it will get resolved when they contact you. Thank you for doing nothing and reacting like the money grubbing machine you are.

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1:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless cricket wireless

I recently switched over from verizon a month ago. My wife and I both got phones switched over and received new phones. Phones work improperly. Goes to airplane mode randomly types wrong keys a long list of problems. My wife and I have unlimited plans with hot spot on one of the phones. When my wife went and paid 93$ she asked if she could turn off hotspot the manager of geneseo ny location said that was impossible due to it being over a month. We paid bill which we had to pay a week later than we intended. With that being said: I get home hotspot is off on phone when we call manager he goes further into that yes hotspot is shut off and the extra money was for a late fee. A late fee? For prepaid service? That was never mentioned! Than your [censored] manager calls my wife a liar. We call your company only to hear you tell us the same garbage the manager said. Pay 10 more bucks no if and or but. What happened to all fees included? Why after I pay for services it tells me we still owe 80 for next month when you never honored original agreement? Lol I am so disgusted with your [censored] products matched by equally horrible service. I wroote a letter to attorney generals office of ny. When I called both of your represenitives im met with indignant responses and even more disgusting responses like we are liars! So who is the real shady liars? No one can help when they clearly lied and hid fees from us to collect money. All we wanted was the hotspot which they said couldnt be shut off total lie seeing how he did shut it off than continued on with an activation fee secretly. But we are the liars? No one wants to admit they clearly lied and abused the situation. Its apparently cast onto us as scapegoats. I am so disgusted with this company. I know nothing will be done right away but I take much pleasure knowing it will get resolved when they contact you. Thank you for doing nothing and reacting like the money grubbing machine you are.

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2:57 am EDT
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Cricket Wireless phone service/network/customer service/I want my money back

On 5/17/2018 between 6pm and closing Pacific time my husband and i went to your company in Riverside California. 5551 Van Buren Blvd Riverside CA 92503. We dealt with your employees Roy and Linda. We switch to you from metro pcs. In which now I am realizing was a terrible thing to do. We hadn't had our phones 24 hours yet and we were very unhappy. The network is the worst I have EVER had. Calls kept getting dropped. While on the phone during a conversation we had to walk around and find just the right spot to stand because it kept cutting in and out. The battery life is terrible. When charging the phone it's slow and the phone gets hot. Seems like it is draining the battery instead of charging it. The phone got so hot that it burned my daughter's back. Thank GOD there is no mark. After using it for about 5 to 10 minutes the phone gets hot. Like beyond normal hot. 19 hours later after we purchased service with your company, we went back to return the phones and service to you. A case ended up being open. And i was told it would take between 5 to 7 business days for the whole case to be resolved. I told them I want my money back. $90. They said they couldnt cause the phone itself is refundable not the service. I had your customer service people hang up on me or the call got dropped. It was one or the other. Then I was told that you were not going to give me my money back. I need someone that is of higher rank then a manager in the store or the phone. I hope to hear from you all soon

Linda Mazzola

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9:44 am EDT
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Cricket Wireless idol 4

Since we got this phone this pice of [censored] doesn't work we call costumers service they didn't do [censored] and we keep calling and they just say they can't do anything about it it and they just say sorry u [censored] have to take care about ur [censored] that u sale at ur stores ur costumer service suck that [censored] who take my call was a [censored] fat Butch didn't help

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Polcat67
, US
Jun 13, 2018 6:54 pm EDT

Crickets customer service is one the worst departments I have had to deal with. I've had better service with Att&t and not as many problems with Straight talk or Metro PCS. I've had both Crickets warranty and Alcatel customer service tell that to get a different Phone meaning not an Idol4 cause of all the same problems with 2 Idol 4 that I had to go through customer service. Either there training is so bad or the company tells them, employees, to give their customers the run around till they give up. Why would I want a third cell phone if I've had the same problems the biggest is it getting too hot to tough? It's a safety problem. I've had the bad luck of dealing with
Daniel ID# 2464832 and Sarah Id# SS814U But I've had 4 Different calls into Cricket that I've spoken to 6 different customer care, 5 managers, and 1 Supervisor.

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3:11 pm EDT

Cricket Wireless sales rep. at cash register

NC 28208 Area disrespectful repersative replied to him not to call my friend sweetie and he done it again and again and when she been going there he wasnt doing it before i would like to return my phone please due to dsrespectful rep. Maybe by another phone company or another sales person so the have me as one of there phones sold. Mohammed H was sales person. 104: EZ WIRELESS INC -EZ wireless, Inc. 3250 Wilkinson Blvd Unit C Charlotte, North Carolina [protected] United States 5/5/2018 1:20:20pm [protected]

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2:26 am EDT

Cricket Wireless zte blade max

Bought it around April 10th 2018. I Brought it back in 3 days. Complaining that wallpaper changes on its own. Lock screen is crazy. Sometimes it is locked, others isn't. Guys in store were trying to help but... Said come back in a week. Get used to it. The phone rings and I couldn't answer it. Had to ca. Then I was sick and only texted for a week . Now it is ringing 2 times and no chance to answer it. My visual voicemail is crazy too. I click on it and it starts the message and stops in a few seconds. Start again and it will playmore. Delete the voice mail and it is still there. Delete again. I talked to my son he thinks it's broken. I think it's lemon. I asked for another like this told they have no more. Said call ZTE warranty for another phone. Asked about upgrade only willing to give me $50 less than a month old. Help

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3:26 pm EDT

Cricket Wireless lg fortune

I am trying to get a job and I just got the phone on 5/2/18. Evertime when I tried to make a call to a landline. The call drops or dont call out to the other person cant hear you at all and they hang up on you. I had to call back and forth to few jobs and when they try to call me. It goes right into voicemail. My place just cant get calls in and have to go outside to get my voicemail. That has nothing to do with landline and I am thinking of leaving you for Verizon. My roomate is happy with there service and I want my money back and you can have the phone and box as it was giving to me back. Im not happy over all this

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10:32 am EDT
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Cricket Wireless sales girl angel immature non supportive, lack of knowledge, no communication skills.

I purchased a Cricket flip phone on 4/19/2018 from Angel-don't ask me how she got that name because the next visit she wasn't. She set up the phone that day and was nice so I gave her a good review that day. After I tried to set up my contacts the #5 and all letters associated with that # would hesitate, skip, repeat etc. I returned to the store to Angel with the packaging but could not find the receipt and explained the problem to "Angel" who insisted the # worked fine even though she had to key in about 50 times to text hello. I asked 2 customers to key in the same text and they couldn't do it either, now she said this is the fastest way to text (are you kidding?) I asked to speak with the manager whom she claimed to call and she stated in a very directive way " we DON'T give trades or refunds without a receipt DO WE"? which directs the other party to support her answer right or wrong. I had a nephew correct the problem a trained professional or trades woman should have handled easily Instead of being mature enough to say " I don't know or I'll get help" she projects her incompetency off on her customers. I won't return the phone because I don't trust the store scruples enough to think if I accidentally left some data that it might not be compromised. I will return to Metro PCS because the sales people were knowledgeable and always willing to help.

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3:42 am EDT

Cricket Wireless lg harmony

This has been ONE of the worst phones I have ever purchased from Cricket. It is constantly freezing, pausing and won't let me hear or play any thing on this phone. It lags on everything. Kicks me out of websites. Shuts off. It won't let me use my headphones for incoming or out going calls. People can't hear me. It won't let me take pics of videos either. And I've only had this dreadful phone for 2 weeks. I HATE it. This was a GREAT disappointment. And very dissatisfied. I do have insurance. I can't move or transfer into the sd card either. I paid altogether $131.00. Please help resolve this matter.

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10:46 am EDT

Cricket Wireless rude employee on phone, wouldn't provide good service

I went to the granite falls cricket store as I walked in I was not greeted in the manner I was suppose to be treated. The lady was rude and told me to hold on as she was talking to someone on the phone.. I walked around at least 5 to 6 min. Then when finally when she was done I proceed to ask a question and she was very rude and wouldnt let me finish.. She told me to go to other store. I dont understand why she told me this because I just had few questions about adding 2 more lines to my account. I didnt pay my bill and im looking for another carrier due to this being the 3rd time thid girl bring rude, hatefull and not bussiness like. I believe her name is heather walker she is rje heavier girl.

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Monica Rodriguez
, US
May 05, 2018 2:03 pm EDT

Cricket is the worst phone service ever!
They need to hire people that live in USA not in Philapines!

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2:05 pm EDT

Cricket Wireless galaxy amp prime 2

I bought this phone in December and have had to have it replaced 2 more times through warranty and each phone had the same issue. The keyboard quit working. I cannot do anything with the phone when the keyboard stops working. I keep getting the runaround when I am supposed to be transferred to a supervisor I keep getting a service rep. I asked for a supervisor to call me directly and got nothing so far. I want my phone replaced with an different model including a glass screen protector since I have had to buy 3 and a defender case if it will not fit the new model and no transfer charges or set up fees. If you value my business you will comply.

Steven Kirkpatrick [protected]

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10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless 7 day return policy

I purchased a IPhone X on April the 6th from a Cricket retailer in the Midland Park Mall in Midland Texas. Paid 1, 000 dlls cash. My daughter decided she wanted the Galaxy 9 instead so I went back on the 9th to exchange the phone since we still fell under our 7 day policy . The manager explained that he did not have the money at that store and we would have to go the other location in town to get the refund. At the other store the manager tells me I have to exchange it at the point of purchase location. I let him know they had sent me so he calls the manger from the other location and asks why we were sent there and the response was the phone is scratched and he was not going to exchange the phone at this time I was holding the phone in my hand and handed it to him so he could look at it, he proceeds to tell the other manager on the phone that the phone does not have any scratches and he has given credit for phones that were scratched . Soon the area manager is on the phone and he says he will not exchange or refund when he had not looked at the phone yet but he would meet us at 5:30. The manager then hung up and asked 3 employees if they saw any scratches on the phone each of them said no. he then turned to me and said you have 3 witness. I went back to the store of purchase and waited an hour for the area manager to arrive and he refused to exchange it because it supposedly had scratches but he did tell me if corporate pays for it fine my store is not losing money. I called corporate and they said they could not do anything because it was up to the manager. A 3 hour wait for no resolution and stuck with a phone I do not want.

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10:53 pm EDT
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Cricket Wireless advertising scam?

I was notified via text that Cricket Wireless wanted to wrap my car with your advertising and would pay me 5000. for 3 months. The first check is suppose to come today inn the amount of 2950. I am to take the 400. weekly payment and the balance of 2550 in cash that I am to forward to the installer for wrapping and then removing the wrap. The text had several errors in spelling and was grammatically written wrong.
I am suspicious this is some kind of scam. Please advise
Thank you

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

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- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

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- Attach any additional supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

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Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

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