What a nightmare dealing with cricket customer service. After being hung up on 3 times, I finally reached a supervisor who had no authority. Cell phone will not originate text messaging, the phone can only respond to texts received. Criket answer, sorry about that can't help you over the phone, take it in to the cricket store. Take to the cricket store, sorry, looks like your phone has a lock of some kind on it. Can't help you! Billing date incorrect. Sorry, we can't help with that. I am just frustrated with the whole cricket system. It is one of the most poorly run companies I have encountered yet. I am very dissapointed in them as a company. Of course, this problem is on my daughters phone. She has issues with huge phone bills and she thought that she would have control over phone bill with criket. My cell phone is through at&t. Thank god for reliable cell phone service.