Crescent Processing / Scam
DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS COMPANY. Do not talk to their reps, do not fill out any applications, do not giving out any of your information to them.
We had a sales rep come into our store and give us the demo and numbers. Everything looked great, I even looked this company up on the internet to see how they rated and at the time the only real complaints were from ppl that didn't read the fine print before they signed the application. I was very upset with our current processing company and Crescent seemed like a good company to switch to.
Well after we filled in the application (which is done on their little laptop) the sales rep was having problems with getting the application to submit so he told us it would be a couple of days before he could get it submitted properly.
We've been really struggling with our store the last few months because of all of the economy issues going on and we've fallen behind on our rent. The morning after we filled out the application our landlord came in and told us we had 2 weeks to vacate the property. So I called up the Sales rep and explained to him what was going on and to please not process the application as we didn't know how things were going to go with the store and most likely we were going to lose it.
He told us no problem, called into Crescent and canceled everything before it was processed.
Two weeks later we received a package from UPS/FedEx (I can't remember which delivery company it was), it was the equipment from Crescent Processing. We refused the package and told them to return it to the sender. Then I called the sales rep and told him that his company sent us the equipment and wanted to know what was was going on. He assured me that our application was never processed and that it was just a mistake that we received the equipment.
A week later we received the package again! I called the Sales Rep AGAIN and he acted like he was completely upset with the "Home office" and he would make a few phone calls for us. In the meantime he said he would come by and pick up the equipment.
In the meantime we worked out an arrangement with our landlord and he revoked the eviction as long as we could give him a set amount each week he was good with that and would re-evaluate us again at the end of this summer.
A week later our landlord comes into the store extremely upset because our rent check had bounced. We were completely blown away by it and took a look at our account. Crescent had taken out $116.00 from our account which put us in overdraft and subsequently bounced the rent check. I was furious! Then I saw two letters from Crescent Processing on my desk. I opened them and one was a statement from them saying they were going to bill us for the month of May, $116.00 and the other letter was a rejection letter saying they weren't going to approve us for an account with them at this time.
I immediately called the Sales Rep and told him what happened. He was all apologetic and told me he would call some guy named Craig Crawford and get the situation straightened out immediately. He would also have this Mr. Crawford call us and apologize.
About an hour later the Sales Rep called me back and told me that I would have to call Corporate to straighten it out. He told me to immediately ask to speak to a supervisor and to not even waste my time with the initial customer service rep because they wouldn't know how to help me. So I did what he told me and called the Corp. office and told the woman that answered that I wanted to speak to a supervisor. She refused to give me over to a supervisor until I explained to her what I wanted first.
After explaining everything to her she basically told me "That's tough, you filled out an app and even if we didn't process it you are still held to the terms and they were not going to refund my money even if I didn't have an account with them." *SCREAM* So after about 20 mins of going back and forth with this woman she finally passed me onto a supervisor who just mimicked the same attitude and words the previous rep told me. Finally after threatening to get my lawyer after them he put me on hold for about 10 mins and came back and apologized for the "misunderstanding" and said he would refund all of the fees and make sure we didn't hear from them again.
Here we are 2 weeks later and I noticed this morning that my bank account has been hit 3 times for $100 each from Crescent processing. If I was a volcano the entire West Coast would be under lava right now.
I called the Sales Rep and of course he can't do anything. He tells me that he's having similar problems with a bunch of his other customers. When I asked him if this is something new they are doing or if it's always been like this he tells me "I'm gonna have to plead the fifth on that one." and then he gave me the Corp. number again and wished me luck. So these wonderful Sales Reps on here with their foo foo tales of how wonderful this company is, know exactly what we're going through they are just hoping that no one new will pay attention to the complaints so they can mess over more businesses.
I called the Corp number and their excuse now for taking out more money is that they haven't received the equipment. You know the equipment that we sent back twice because they keep resending it to us? When I told them that we had sent it back to them twice the first person I talked to flat out called me a liar and said that if I had've sent it back then they wouldn't be billing us. There was no way they would keep resending the equipment to us. When I told her I had tracking numbers for both she came back with, "Then if you sent it you sent us some other equipment that isn't our's." Again after fighting with this woman for 15 mins to get me to a supervisor she finally transferred me over to someone else.
AGAIN I had to go through the whole ordeal again with a new person who ultimately put me on hold, came back and said "Well if we get the equipment on Monday then we'll refund the money." I finally just hung up and called my bank and explained to them what happened. The bank rep was very understanding and told me that these processing companies like Crescent are complete scam companies and the banks are running into situations like this more and more with their small business clients. They prey on the small businesses because they know they don't have a lot of money to fight them, they usually can't afford an attorney to fight for them and because it's such a hassle to change your bank info most people are hesitant to do it so they can keep taking money out of your account without the you being to do anything about it.
The Bank rep told me that unfortunately because Crescent is a "processing" company a traditional stop payment doesn't work and the only way I can get my money back is to keep hounding Crescent. So I've already turned this over to my lawyer. But the bank rep did suggest to us to change our account info at the local branch so that Crescent can't ding our account anymore in the future. Without changing the account number we can't stop them from continually and randomly taking money out of our account. So I get to go down first thing Monday and change everything over. It is going to be a major PITA but I'd rather do that than have to continually deal with this horrible company.
We didn't even become a customer of this company's and this is the garbage we had to put up with. I can't imagine what it would be like if we were actual customers. PLEASE, if you have made it this far, PLEASE listen to the people on here that have given this company a bad rating. You WILL regret it if you don't no matter what their sales reps tell you.
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