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The good, the bad, and the ugly - discover what customers are saying about Creditxtra

Welcome to our customer reviews and complaints page for Creditxtra. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Creditxtra.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Creditxtra's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Creditxtra, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Creditxtra. Your feedback is an important part of our community and will help others make informed decisions.

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2:57 pm EDT

Creditxtra Taking money out my bank unauthorised

Creditxtra has been taking money out of my bank unauthorised, i dont even no how they got my details, i had never heard of them before untill i looked them up after i saw them on my bank statment. when i first saw it i thought itr was a one off so didnt take much notice but now i would say theyve took at least 80 pounds out, what can i do to get my money back?

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Sarah0980
London, GB
Jul 30, 2012 8:03 am EDT

They are theives! Call them! Cal your bank and get your money back! Keep calling them and cancel your card because they will continue to steal your money [protected]

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Sarah0980
London, GB
Jul 30, 2012 6:59 am EDT

EVERYBODY THIS IS THEIR NUMBER OR AT LEAST THE COMPANY THAT REPRESENTS THEM! [protected] tell everyone!

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Sarah0980
London, GB
Jul 30, 2012 6:47 am EDT

Yes this has happened to me too! What can we do to get our money back..

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Sarah0980
London, GB
Jul 30, 2012 6:46 am EDT

This has happened to me too! How do we get out money back?

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Jessy2024
Gainsborough, GB
Mar 06, 2012 3:52 am EST

Hey This has been happening to my partner over 6 months now weve never heard of them before how did they get his bank details please help!

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CandiceGallab
Bournemouth, GB
Aug 15, 2011 3:20 pm EDT

Hi,

My name's Candice and I work for Loanfinder, we provide an online monthly product called CreditXtra. I was really sorry to stumble across your post. My job at Loanfinder is to make the experience of using Loanfinder as perfect as it can possibly be, so I'm sure you can understand how upset I am to hear that you're not satisfied with the service you've received.

CreditXtra is an online monthly product which gives you the visibility of your credit file and lots more. When you make an application to Loanfinder, you're given the opportunity to sign up to CreditXtra and you get 30 days free-trial. We offer a no-quibble refund policy, please contact me directly on candice.gallab@rgroup.co.uk so that I can find out who you are and investigate your case properly.

Regards,

Candice

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4:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Creditxtra direct vdebit

My bank account has been debited with 8.99GBP after browsing loan companies on the internet. I haven't a clue where or when it happened or how to contact them to get it back

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The complaint has been investigated and resolved to the customer’s satisfaction.

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natty2222
Truro, GB
Jun 23, 2011 4:26 pm EDT

Hi,

My name's Alex and I work for Loanfinder, CreditXtra is our online monthly product that gives you visibility of your credit file and much more. I was really sorry to stumble across your post. My job at Loanfinder is to make the experience of using Loanfinder as perfect as it can possibly be, so I'm sure you can understand how upset I am to hear that you're not satisfied with the service you've received.

Please contact me directly on alex.coles@loanfinder.co.uk so that I can find out who you are and investigate your case properly.

Regards,

Alex

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6:51 pm EDT

Creditxtra Avoid Creditxtra at all costs

I was aware of the charge they took originally but was NOT aware of the £8.99 rolling card payment that this company charges. NOT happy at all.

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deone hunter
methil, GB
Nov 07, 2012 7:22 am EST

hi my name is Deone Hunter i have had 8.99 taken out of my account for the past 10 months and i want it to stop i am a disabled girl and i cant afford to have money taken from my account all the time if it dont stop i am going to go to the police about it

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Sarah0980
London, GB
Jul 30, 2012 7:06 am EDT

This is creditxtras number! [protected]!

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annoyed9999999999999
cardiff, GB
Dec 29, 2011 6:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same here, £8.99 a month taken from my mentaly disabled husband for the last 9 months. Heads will roll for this I can assure you!

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Dee Dee 83
Glasgow, GB
May 26, 2011 11:36 am EDT

Hi
Loanfinders is a con! They have been taken money out my account for well over a year! I dont remember signing up for anything and have had no emails, letters or phone calls from this company! I emailed the company and the man from the above comment and not heard back from anyone yet. I will be taken this matter further. I stronly recommend that you stay away from this company!

Regards
Dee

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natty2222
Truro, GB
May 20, 2011 1:02 pm EDT

Hi,

My name's Alex and I work for Loanfinder, CreditXtra is our online monthly product that gives you visibility of your credit file and much more. I was really sorry to stumble across your post. My job at Loanfinder is to make the experience of using Loanfinder as perfect as it can possibly be, so I'm sure you can understand how upset I am to hear that you're not satisfied with the service you've
received.

Please contact me directly on alex.coles@loanfinder.co.uk so that I can find out who you are and investigate your case properly.

Regards,

Alex

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