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Continuous billing for canceled product
On Nov 14, 2014 I ordered a credit report from Experian through Credit.com. The trial membership was for $1.00. The monthly was $29.95 unless canceled within 30 days. I called back and canceled within 7 business days. I have been charged $29.95 every month starting with December. I only noticed it when I decided to take a close look at my monthly banking statement. I called Experian to inquire as to why they were billing me, and they then explained that this is a "migration" account and they were never told by credit.com that the service was canceled. (I absolutely canceled the service). I explained that I had a financial relationship with credit.com and that's who I called to cancel the service and was never aware that I needed to call Experian also. Since the only documentation to cancel is via phone call, it seems convenient to say, "there is no record of your call." I'm out of $398.00 and they offer to refund me $29.95. This seems deceptive at best.
Credit
I have filed a complaint with the Attorney General's Office and Fraud Dept. at my financial institution and I suggest all who were defrauded of funds from their accts unauthorized transactions for credit reports do the same. I DID finally contact ALEX at credit.com which is another website affiliated under the phone number [protected] (make sure you dial the 1) and they are refunding my 14.95 within 3-7 business days. I am furious! It took me alot of research...HOURS to find out WHO mni*creditreport.com was and it linked back to many websites created to include credit.com. This is inexcusable FRAUD. I should also charge them with the time I spent on a workday to research what happened and how to get my money back. If I do not see it refunded in 3-7 days...there will be bear for dinner. At this point I am looking at charges to be filed. Imagine everyone who may have had overdraft charges on accts or just do not know yet. Millions of $$$$ for fraud and bank resources. SOMEONE NEEDS TO pay attention! Always check your balances and unauthorized transactions.
Email came from CreditReport.com
DO TELL...just got an email from the [protected] after my phone call aliases credit.com, billed under mni*creditreport.com. Says no further charges will occur but did not state like they did on the phone that I was refunded and I never CHOSE them. Never asked for the service or reports. We will see in 3-7 days.
Email from then says and I quote:
"We're sorry to lose you!
This email serves as confirmation that we have canceled your CreditWatch™ credit monitoring service with CreditReport.com.
Your cancellation confirmation number is: 7079891
The cancellation is effective immediately and no further credit monitoring fees will be charged to your credit card.
Should you change your mind and wish to reinstate your CreditWatch™ credit monitoring service at any time, simply log in to the member's area with your user name and password and choose the Activate Credit Monitoring option.
Alternatively, call us toll-free at [protected] or email us at support@creditreport.com.
Thank you for choosing CreditReport.com for your credit protection and management needs."
Is Credit.com legit?
Credit.com earns 91% level of Trustworthiness
Perfect Trust Endorsement: Credit.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Credit.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Credit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Credit.com you are considering visiting, which is associated with Credit.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Credit.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Credit.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the credit.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Credit.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Credit.com complaint handling
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Credit.com contacts
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Credit.com phone numbers+1 (415) 901-1550+1 (415) 901-1550Click up if you have successfully reached Credit.com by calling +1 (415) 901-1550 phone number 0 0 users reported that they have successfully reached Credit.com by calling +1 (415) 901-1550 phone number Click up if you have UNsuccessfully reached Credit.com by calling +1 (415) 901-1550 phone number 0 0 users reported that they have UNsuccessfully reached Credit.com by calling +1 (415) 901-1550 phone number+1 (877) 273-4273+1 (877) 273-4273Click up if you have successfully reached Credit.com by calling +1 (877) 273-4273 phone number 0 0 users reported that they have successfully reached Credit.com by calling +1 (877) 273-4273 phone number Click up if you have UNsuccessfully reached Credit.com by calling +1 (877) 273-4273 phone number 0 0 users reported that they have UNsuccessfully reached Credit.com by calling +1 (877) 273-4273 phone number
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Credit.com emailsbob@credit.com91%Confidence score: 91%michael@credit.com90%Confidence score: 90%communication
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Credit.com address160 Spear St STE 1020, San Francisco, California, 94105-1545, United States
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Credit.com social media
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