This company keeps sending threatening notices no matter how many times I try to explain to them that the cable box they are trying to bill me for was, in fact, picked up in person by the cable guy. Time Warner isn't even sending me bills, but these people just don't care. No phone call or letter seems to slow them down. Merchants should beware being associated with this unethical company. I've never sued anyone in my life but am very close to bringing action against them.