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4.1 1766 Reviews

Credit One Bank Complaints Summary

63 Resolved
363 Unresolved
Our verdict: With Credit One Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Credit One Bank reviews & complaints 461

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12:11 pm EDT
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Credit One Bank credit card

this is the second time I have had problems making online payments.
first time was two or three months ago. I kept getting a message system down unable to process please log on later. I logged on later and scheduled the payment. the next day they took the payment out twice and and put my checking account overdrawn. Credit one would never reverse the double payment. My bank did take the overdraft fee off.

yesterday I went online at creditonebank.com logged in and made the payment on the due date. today i looked at my credit one account and they charged me a late fee and I made the payment before the 5:00pm cut off time. I took a picture of the screen showing the payment made and the time. just because I don't trust this company. I called customer service and was told the payment will process today and the late fee will be reversed tonight. I have little faith that this will happen but will check my account tomorrow. a google search will show you how bad this company treats its customers and how they scam people out of money.

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12:40 pm EDT

Credit One Bank fraud using credit one bank credit card

I am a member of the Prosperity bank and saw that on the last 2 days $960 was taken automatically (ACH) from my account by a credit one bank member without my authorization! Calling the Credit one bank about this fraud and ask them to stop it, took at least two hours and was very unsatisfactory as no one in the line of supervision (3 levels) would take any accountability to stop the fraud. I told the credit one bank that they should consider some policy changes so they can act on fraud directly when it is brought to their attention, sofar no answer yet. I expect them to call me once they find out who is doing that and that the person received the right consequences for the fraud to avoid it from happeneing again.in the mean time, I would be very hesistant to do any business with the Capital one bank. If they cannot prevent fraud when brought to their attention, where does the bank stands for? (Wil van Haaren; [protected])

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8:30 pm EDT

Credit One Bank credit card charges

This company is worse than loan sharks. At first, my payments were $25.00. Then, after charging more on the card thinking the payments would remain at least same, or at worst perhaps $10.00 more a month, they started charging me $47.00 a month on less than $1, 000.00 owed!

The Interest rate is the SAME as it was before, so nothing has changed with the Interest rate that would justify making the monthly payments so high.

I'm thinking of not paying them at all. After all, they are scam artist, cheaters, liars, rip off con artists, with no conscience or scruples at all. They would be the only creditor I would stiff. I pay my bills on time, and my payment history is impeccable.

Credit One actually deserves to be put out of business. Why is no one looking into this Bank?

The complaints about Credit One are so numerous and constant, and have been around for so long, it makes you wonder whose pockets are getting lined so Credit One can continue swindling people like they do. You would think someone would be looking out for the consumers. Au contraire mon frère.

Credit One's despicable, cheating business practices will one day catch up with them. However, those in the position to stop them who won't or don't, will suffer the same fate. Those people are just as accountable.

Stay away from Credit One! They are the worst credit card company EVER!

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6:14 pm EST

Credit One Bank customer service with my account

I've been a customer with you for 8 months I pay on time and also sometimes (2) a month I had my banking information stolen in about November 2018 in which I contacted you all to explain the situation and give a savings account number to you over phone to keep in file until my checking account and credit banking card was done with the fraud investigation.
Come to find out the agent inputted the account number last digit wrong and was extremely rude that he even had to update my information because it was charging my account that I had already contacted you about having the fraud investigation on.
I was calling 2/3 times a month December 2018 and January 2019 to find out you all canceled my card because you were charging the wrong account number which I surly didn't input it since it was all done over phone with customer service I was upset and devastated that I pay on time and never late to have been treated the way I was with your customer service and management
I sent my banking information Wells Fargo to your supervisor at the address he gave me as he was very rude calling me a liar that they were not at fault by inputting wrong information. I contacted them again on February 4, 2019 and they haven't received the paperwork and also have put invalid information on my credit report but when I called today they tell me no yet I have nothing from your company not even a statement which I've requested 3 separate times and nothing still .
I would appreciate someone to contact me that way I can get answers and information to why I've been treated like a deadbeat when I'm the one contacting your customer service monthly on for 2 1/2 hours each time as I get a run around I feel this is absolutely the worst customer service and supervisor treatment I've ever received throughout my life and if something isn't done I have no choice but to contact the news, extra.

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Victoria757
, US
Feb 11, 2019 8:17 pm EST

I was a customer for 3 years paid on time. I switch bank account I thought I deleted my old account but didnt. I made a payment early and it didn't go through I was confused because I had the money so I made another payment. Right when I hit process I realized the problem. I immediately called and let them know. I even tried to make the payment with the correct account but was told I couldn't stop the payment or make another payment for 24hours. I called the very next day and made the payment. The lady even reassured me that since it was before my due date and since I called there wouldn't be an issue. The following month i went to go make my payment and the account was gone. I wasn't even notified I had to call and speak to someone. The guy was nice but basically all he could do was give me the information to write a letter. This was my oldest account and lower my credit score by 85 points.I can only call and make a payment with a representative. I can't make a payment online or set up auto pay with my new card.

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1:06 am EST

Credit One Bank avis car rental

i rented a car and i returned it on time but Avis Car Rental is still charging my card i have a 113.50 authorize charged that i didnt no about and second charged for 14.75they keep charging my card and i keep calling to speak to some one but no one care to tell me whats the problem i even tried to contact they home office but dead end no one seems to help me so i want to Dispute these two transactions as soon as possible and cancel my card the rental date was 1/25/2019 and they charge my card on 1-31-19 for 14.75 1/28/2019 for 113.50 please dispute thes charges becouse they are still charging my card

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4:34 pm EST
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Credit One Bank fraud and harassment

Multiple calls during the day from morning to evening

They messed with my account which was down to about $200 now went up to more thab $500, because they blocked it the bext day i sent two payments which i only knew when i have to use the card 5 days after, when i checked my account online it was blocked and i called them, they lied stating my payment didnt go through which i wonder why when the first went through and the other one did not which were paid the same day and time?! I called customer service and they told me they cant do anything and i asked to get a supervisor, manager or anybody who can help me, then this person i think from the Philippines named alvin told me to update my bank which im ok with that but till now never heard from him, which was already 4 to 5 months ago, and they started harrassing making calls and charging me late fees and some other fees which im not obviously paying, got me so frustrated for this issue, annouinh calls no notice or emails or even anything to let me know why and how to correct this matter. Its ruining my credit! [censored]ers this company is extremely frustrating, devils.

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10:33 am EST

Credit One Bank fraudulent and excessive billing as well as excessive robocalls.

Have recieved over 100 Robo Calls since closing this Account. Excessive and fraudulent charges have continued even after Account was closed.
They donot accept online payments making payments difficult, at first the representative was polite in accepting a payment by phone then became beligerent.
My payment was due on Veterans Day, the office was not open. I called Monday Morning AM and he added 25 late fee.
Closed Account same day.
They are adding late fees of 25 monthly and a monthly service fee
I AM NOT PAYING EXCESSIVE FEES OR FRADULENT CHARGERS OR ACCEPTING ROBO CALLS HARRASSMENT.
CLASS ACTION SUIT NEEDS FILED AGAINST THIS COMPANY.

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4:43 pm EST
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Credit One Bank visa and mastercard

In early 2016 I was so happy to receive a prequalification from credit one stating that I had prequalified for a unsecured visa card with them. I had spent a few years trying to build my credit up with secured card and they were the first ones that gave me an unsecured card. Are use the card responsibly always paid on time and in full the limit was low it was only $800 but I was very happy with that at the time. Fast forward to the middle of 2018 and I began having huge issues with them. By this time I also had a MasterCard with Credit One my credit score was a 700 and I never used either the MasterCard or Visa because I had other credit cards with high higher limits and they had rewards and all these other things. I had requested that credit one go ahead and put an automatic payment on my Monthly fee of four dollars and some odd cents per month per card. I believed that everything was fine and Was assured by the customer service rep in India that I had nothing to worry about. Boy was he wrong I had everything to worry about about October 2018 I see that my credit score has been hit for almost 60 points and I was in the middle of refinancing my home. Come to find out I have a late payment of eight dollars yes that's right eight dollars from credit one bank, then come to find out that the reason that I have a late payment of $8 is because they do not do automated payments you either have to pay over the phone for the fee that they charge you or you have to do it online. So I politely asked them to cancel both my cards after I found this out because when I explain to them what happened and the fact that I was told that I could use my bank account that I was calling in and paying on the card for him I told him that one of their employees is the one that told me that Big basically told me that I was lying and that they would not be removing it from my credit because they can't do that. Now they say that they can't do that that is again another lie. I went around and around with a lady in customer service who again I could barely understand her and she just kept trying to convince me to keep the cards keep the cards I'll waive this and I'll do this for you and this went on for almost 40 minutes and because of this I Just kept the cards and said that I would deal with it at a later date. To no avail I have called every number I can fine for them and I can only reach people in India who I am now well aware cannot or Do you not have the power to get this removed from my credit. Fast forward again to now it is almost February 2019 and I am still trying to refine my house my mortgage broker has been trying everything that she can to get this done but literally because of an eight dollar late payment charge that I quite frankly feel is their fault they have squashed any chance of me getting a refi on my house I am disgusted I have never in my life ever seen customer service like they have I cannot believe that someone who is and has been a loyal customer who quite frankly I don't need to have those two carts but I continue to keep them for as long as I did in the beginning because they were the ones that took a chance on me and now those same people have wrecked my credit over eight dollars. I asked to speak to somebody else a supervisor or what not when I called the numerous times that I have called and I get just another person who is definitely From India and on multiple vacations I can hear them laughing in the background. Also during that time after the first gentleman so politely took my banking information and said that I could "" be on automatic bill pay which they don't have every one of my computer systems at home got hacked and traced back to an Indian company so I'm sorry I wasn't born yesterday and coincidences like that don't happen. I has a small business owner know that large corporations Choose to outsource to save money but at what expense because right now I will be letting everyone know how terrible credit one bank has treated me for eight dollars and my husband and I own an Internet marketing company so I will blast it through everywhere I can because I feel like if they are doing this to me they must be doing it to other people. I have been told on six different occasions that someone from corporate would be calling me back and have yet to hear from anyone so once again I have been lied to by credit one bank I want this removed from my credit so that I can refinance my house I held my end of the bargain up I have paid my bills I have done everything and in return they have made this process of getting my credit score up they turned it into a nightmare. I will be canceling both of my cards once I feel I can have a normal polite conversation with them. I am also having the hack on my computers traced back to an exact location and if it is found to be one of their Indian employees they will be speaking to my attorney.

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10:58 am EST
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Credit One Bank gross mishandling and denial of valid dispute

Credit One Bank received a comprehensive and detailed letter from me stating why I wanted a refund. The points are valid and true. I requested a purchase refund of $720 to cover 90 books I pre-purchased with excitement and anticipation of a really great product. What I, and 21 others received, was not the promised product at all.

This product, a collaborative book with 21 co-authors, was delivered to us on 9/22/18. None of us had any idea the book would lack proper & professional editing (which we paid for) and become an embarrassment instead the promised, "brand-representing book each of us could use no matter what industry or purpose we intended for it."

The merchant, Show Your Success, Taurea Vision Avant, the book's publisher, 'owned' the fact that the product was not up-to-par and the standards by which I based my purchase of 90 books.in an email she said to me, "I can understand why you might be disappointed in the book..."

A revised version of the book was then offered to all 21 authors (except me, where I was blocked from, and singularly excluded from, all future opportunities.) There are other co-authors who objected to the abomination this book truly is, and yet, they were not excluded from conversations or participation.

I sent a detailed letter to Credit One Bank explaining my reason for disputing the purchase of a product which failed to meet the expectations set by the merchant.

I mailed the book with my letter to illustrate the publisher's failings and to further back my requested refund for the purchase.

About a month later, Credit One Bank's dispute department returned the book with a letter telling me "you will have to return merchandise to the merchant; we do not do that for you." (I could not helping thinking: Wow, really? Is that why you think I sent it to you with Post-it Notes indicating the points in my dispute letter?)

Two months later: I have just received a letter declining the requested refund.in this letter, which includes 4 out of 7 pages (where are the other pages?) the merchant has responded with a completely irrelevant counter-claim: that I am a liar and have filed fraudulent charges claiming I never received the product.

If you bought an electronic item and it arrived in a faulty-state, you would be due a refund. This simplistic analogy serves the issue at-hand and I am not alone in this claim.

I never once said I did not receive the product. How could I be unhappy with something if I never received it? I said "the product purchased is not the product that was delivered." And yet, that is the merchant's response and apparently the basis for denying my request for a refund. I can only guess, frankly, as no one is available to discuss this with me at Credit One Bank.

Today, 1/7/19, I was on the phone with Credit One Bank and was told, over-and-over again: "there is no one you can speak with in the dispute department, ma'am. Just send us a detailed letter."
"But, I already did that and the response was DENIED. Where did I go wrong, I asked? What else do you need to prove my point? It is obvious where the problems are in the product and another detailed letter can only restate the same issues. Surely someone can tell me why the dispute was denied?" No, apparently no one can pick up the telephone at Credit One Bank's dispute department.

Instead, whoever read my letter and then read the merchant's response was apparently unable to distinguish the difference between what I was describing as a failed product with valid basis for a refund, and what the merchant continues to say, which entirely irrelevant.

How sad that this merchant continues to bully, threaten and harass me. Credit One Banks's advice, that I pick up the phone and speak to publisher is merely an invitation for more dramatic, baseless, inane responses.

Unlike the merchant's made-up, broken-record retort, the truth is I did not cause this publisher undue problems: had the book been published as was promised, none of this would have happened. I have not exacerbated the problems with any defamation (unlike the treatment I am receiving.) At this point, all I can is ridiculousness at the highest level, frankly.

The other co-authors received a refund for their books. I do not understand why I am not able to receive the same courtesies without the threat of a lawsuit and continued harassment, name-calling and bullying. I have emails to prove this, too, but that is not the purpose of this complaint.in her response "she needs to return the books that she picked up ASAP" but there is no offer for a refund. Inasmuch as she has proven herself to be unprofessional, illogical, and dramatic (lawsuit? really? why?) I have little reassurance or confidence that I would get a refund from her.

In the end, this is a lose-lose proposition for me with both the publisher and Credit One Bank.

I want to know why my claim was denied and I want the amount of the book charge put on hold until a valid and fair resolution or at least, a reason, is given.

Here is the letter I sent to Credit One Bank:October 4, 2018
RE: Dispute charge & interest: 9/7/18 $720 for Mastercard ending in 3197
From: [removed], [removed]
To Whom This May Concern:
I am account holder [removed] and I authorized a $720 charge for 90 books, paid to Taurea Avant, publisher of a collaborative, 21-author book, "Wake Up Winning No Matter!" This book was delivered on 9/22/18. Prior to that moment, the finished product was unseen by all parties, except Wanda D. Hollis and Taurea Avant.
I am disputing this charge based on the fact that the product delivered is not the product I purchased.
The co-authors did not get to see the finished product prior to printing, and had no idea it would deviate so far off the anticipated end-product.in good faith, I purchased books based on their assurances (over 6 months time) that we would all receive a properly edited and brand-carrying product. When this book was delivered on 9/22/18, it was obvious this was not the book we were sold on. This feels like a hustle, frankly. Since the receipt of these books, there have admissions of guilt by the both the publisher and the collaborator, Wanda D. Hollis, who now admit the book had chapters which had NOT been edited at all. And yet, it was published. Part of our fee paid ($697) was to include professional final editing.
To her credit, Ms. Avant has acknowledged the book's failings: "I can understand why you might be disappointed in the book…" is an email I received. There appears to be activity toward a corrected version of the book. However, I was the only co-author out of 21 people to be singled-out and literally blocked from viewing the video announcement of proposed changes. This is, in and of itself, a questionable choice made by one or both the publisher and Wanda D. Hollis.
This end product was purported to be an item each of us could use as a representative of each co-author's personal brand. Clearly, it is not. There is a portion of the book, (please see "7 Tips" page 135) which are written in such a way as to appear to be MY tips, yet they are not. Written in first person, it is misleading to the reader. For instance, "This lesson was reminded to me by my Grandson Ayden." I don't have a grandson. And I object to the grammar. This is embarrassing.
In my field, wherein I work as a personal branding strategist, I could not hand this book to anyone as a representative of my personal brand. If my client were to have this fiasco become their promised book, I would have encouraged the same actions I am taking now: a full refund without question.
As you can from the very beginning, with an Introduction that normally includes a comment on the book itself, it is entirely focused on Wanda D. Hollis. It appears to be her book with us in it. The word "collaboration" was used throughout the 6+ month's process, but only now it is being called "Wanda's book" by the publisher. That was never said until we started to complain about the book. Truly, this is not at all the guaranteed "book you can all use for your personal brand." The cover was not an option for us to comment on; it was already decided for us/the project. Please note the odd spacing in the title; it has been noticed and laughed at, frankly, as a blatant typesetting issue, where the "W" is spaced too far from the rest of the word. I suspect this was another Wanda D. Hollis choice to focus on the W. Just a thought….
Finally, there is the issue of the Acknowledgments: not only were we all told, on multiple occasions by Wanda Hollis that these would appear at each author's chapter, there is a video where Ms. Avant says, "These acknowledgments will be placed at the end of each author's chapter." Please refer to the back section of the book where these acknowledgments have been placed, instead. Not only is this a failure to deliver a product as stated, there are now repercussions with my clients/buyers. I pre-sold books to them based on what we told: that their company name and website, along with their congratulatory remarks, would be placed right at my chapter. Sadly, it is the case. What's worse, as you will see, is the entire paragraph is a single, run-on sentence. Again, an editing issue as well as non-delivery of product as stated. The final remark I have on this is that my congratulatory remarks come from well-known names, including Mark Victor Hansen, "Chicken Soup for the Soul" co-creator; having this positioned near my chapter was to further enhance my personal brand. Alas, that was not to be.
Bearing these many factors in mind, I feel that is within my full right to obtain a complete refund the $720 charge as well as the interest accrued thus far.
Thank you very kindly for your prompt response. Please feel free to contact me should any questions arise whatsoever. I can be reached by calling [protected]. Also, if need be, the other co-authors have agreed to make themselves available to you if you feel the need to question any further. I do believe that the book's errors are evidence enough to uphold my dispute.

Most sincerely yours,

[removed]
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2:22 pm EST

Credit One Bank credit card

I received a pre-approved credit line letter up to $1, 500 from Credit one, however, all I had to do was complete their application.

Upon completing application and submitting, Credit One determined that my credit was not approved after getting my personal information, such as my social security number, and cell phone which they could sell.

I was upset and currently seeking an attorney to check out my rights as a consumer. This is bogus and a good way to steal an individual's information.

Shame on you Credit One.

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8:00 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Credit One Bank - text message stating my account is late/ site and app down. phone number busy

I am really not sure what is going on, however strangely I received a text message at 8:24pm, that my credit one bank payment was past due which is not the truth. I tried loading the website to look at my statements and pay, but it did not work. The app is not working too. When I called I was on hold for 15min, and a person with a foreign accent answered...

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9:35 am EST

Credit One Bank re: action needed for wells fargo business account application. need negative mark removed from my credit report.

To whom this may concern,
I am writing to discuss a credit card that was opened up in my name that I do not own. It was discovered that a credit card was opened up in my name on June 2017. I have never open up a credit card with credit one bank account. The address that was used to open up the account, I haven't lived in since 2006 on a military base. The address where the card was sent to I do not know where that is nor that I ever lived there. As I have stated I have never opened up a bank one account or applied for any credit through bank one. This is a fraudulent account, I have always paid my bills. This account was opened and money was spent on it and nothing was ever paid. If you look at my credit history it will show that I pay on my accounts and this is not one. Someone use my information and open up this account. This amount needs to be resolved, because it's hi nd ering my credit report. I will continue to fight this if this is not resolved soon. 1 do not owe this money nor is it my account. Thank you
Ron Lawson

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10:50 am EST

Credit One Bank company as a whole

I received a letter stating that the payment I submitted was returned due to "Unauthorized Corporate Debit". As a result they have closed my account and turned it over to credit bureaus with my payment history and statement of "Closed by Credit Grantor". This will kill my credit score that I'm working to improve. 😡😡
The so called customer service representatives will not tell me what account was used to make this payment and I've contacted all my banks and none of them have record of the payment.

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4:31 pm EST

Credit One Bank credit one bank refused for me to make payments

My name is Roberta Thomas, I have Credit one bank card for two years going and I live in Charlotte NC I am trying for the pass four days 11/7/218 to make a payments
and every one that I spoke with working at credit one bank are refusing my payments. I don't one to be with Credit one any more all I want to do is to make a payments on my accounts. The customers service are very very unprofessional.

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Update by Roberta Thomas
Nov 10, 2018 4:36 pm EST

Credit One blocked my card for no reasons.

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1:53 pm EDT

Credit One Bank credit one visa card

Customers should be told that Credit One charges a monthly fee EVEN IF you cancel your card and EVEN IF you are enrolled in paperless billing and EVEN IF you submit all payments electronically (i.e. through your bank bill pay system).

Furthermore, Better Business Bureau is worthless for these types of complaints. They just accept and forward whatever [censored] that a financial institution tells them.

We need genuine consumer protection laws so that dishonest financial institutions like Credit One can be put out of business.

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3:50 pm EDT
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Credit One Bank fax letter

I just want to tell you., personal doesn't do anything for help customers., i'm asking for 3 days for a letter of proof that my balance is 0 and you guys told me that in 3 hrs send me a fax and I called some many times because you change history every time., [censored]., is very important and urgent to get that but you guys don't care. That's stupid process and liars 

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5:09 pm EDT
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Credit One Bank credit card fraudulent activity and refusal to amend

Genuinely disgusted with this company. I was mailed a new card back in July... Never received it. I noticed purchases had been made to the card via the app. Immediately called and reported the card lost/stolen. I was told all would be handled. NOT ONLY did they report the account with fraudulent activity to the credit bureaus which caused my credit score that I have worked my butt off for to go down 112 points overnight, but they then send me a letter informing me that I was responsible for the charges based on the card supposedly being sent to my address and activated from my phone number. I immediately pulled my phone records and have proof which has been faxed to them TWICE now proving that I did not call and activate the card. Now here we are 3 months later... I just received a second letter stating that I am being held responsible for these charges for the same reasons. Despite the fact that I have proven not once, but twice that the call was not made from my phone. I genuinely feel like they are attempting to bully me into paying charges I did not make and every time you call they are as sweet as can be, but tell you they can't do anything. I have literally wasted HOURS upon HOURS of my time dealing with this situation and at this point I have no other recourse then to turn to social media in hopes that something will be done. I have talked to customer service, account managers, the fraud department who never calls back mind you... All will tell you they will take care of it and nothing happens. I spoke to the fraud department last week and the woman I spoke with told me if I did not hear back from her they charges would be taken care of and my account would be rectified. So here I am like an idiot waiting to see the account be reconciled via the app... 1 day, 2 days, 3 days, 4 days, etc etc and then receive another letter stating that I am being help responsible for the charges yet again. If I were anyone looking at this page or post I would stay as far away from Credit One bank as humanly possible. This company does not care about you, they don't care about what's right or wrong, they only care about destroying your credit and wasting your time. The whole thing makes me feel like it is just one big scam. How do I know they charges aren't all just bogus and have been put on there by credit one themselves in an attempt to get more money... I'm not giving up and will do whatever necessary within the law to rectify this situation and restore my credit.

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8:33 pm EDT
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Credit One Bank credit card

I have been trying to rebuild my credit and Credit One Bank had sent me a pre-approval letter. Since I have had this credit card it has been nothing but confusion. I would make a $100 dollar payment which was way over the payment due. They would not take it out of my account immediately without paying an extra $10 dollars which I was not going to do. I have never signed up for automatic payments although they have taken out several different unauthorized withdrawals causing me to have overdraft fees at my bank of $32 dollars each time they tried to withdraw unauthorized payments. They have even went to the extreme of trying a payment of $8.47 and I had to pay my bank each and every time they have done this. I would make a $100 dollar payment and they would put it through whenever they wanted to which caused only a lot of confusion and when other Bill's (that came out in a very timely manner) went through with no problem. This Credit Card Company/Bank does not take out the payment at the time I authorized the transaction and has only caused me many major financial problems. I have paid more in insufficient funds due to their negligence. I thought it was against the law for them to make unauthorized withdrawals from my bank account. Instead of helping my credit this (Credit One) credit card has ruined my credit. I have received emails stating that payment was due and to login to my app but they have locked me out of the account. I do not like the fact that they are trying to withdraw funds from my bank account that I absolutely did not authorize. This credit card company and their ways of doing business seems illegal and I would never recommend this credit card to anyone.

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8:00 am EDT

Credit One Bank phone calls

I am a few days late for my payment, not that I chose to make it late, their systems were updating. I wasn't going to fight anything because everytime I call, no speaks English or clear enough to understand. So I really don't call and decided that I would pay the card off this year and close it, even if it does hurt my credit because this company is aweful. This morning starting at 8:30am they have call me 9 times, it's currently 8:50am. I feel like this is harassment at its finest. I've only been late a couple times in the 7/8 years I've had this card, I've never kept it delinquent for more than a few days. Just because life has happened but never more than 3/4 days, tops. They have harassed me, they have no way to set up a payment and if I make a payment early, sometimes they don't count it for the next month so it makes me late on my payment. This company is nothing but trouble. It served its purpose to help me build my credit but now it just makes me want to cry literally.

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5:18 pm EDT

Credit One Bank payment

I've tried 5 times to pay my monthly bill to Credit One bank and I've gotten nowhere. I don't want to do it via phone as they charge $10.00. Ten dollars may not seem like much but for a person, like me whose only income is Social Security it IS a lot. I'm told I can pay online, but over & over again I am not able to make the payment online. I fill out all the boxes but I It doesn't work. I'm tired of having to pay the extra fee to pay my bill. I think Credit One makes it extremely difficult to set up an online account just so they get the extra $10.00. HELP

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ZMyers
, US
Sep 08, 2018 12:18 pm EDT

HATE this bank! Would say horrible customer service but there is NO customer service! Cannot pay on-line EVER! Have to call every month and talk to Indian customer service. Asked to speak to manager and asked why, Puts you on hold for 20 minutes and then disconnects you. HATE, HATE, HATE this bank.

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Like Martha
, US
Aug 26, 2018 9:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Super difficult to cancel card to avoid that sneaky $75 annual fee. They run you through 3 or more departments and will not take, "I don't want your #### card anymore!" for an answer. They propose offer after offer, and still I said no, no, no. Then, every department you talk with wants to know why I want to close. After the first request with the first department, it's none of their #### business!
Biggest complaints: 1. Hook in with promise of larger credit line. 2. All you get is $500 credit limit. 3. Hidden fees. $75 per year to keep your card open. 4. They keep giving that promise of a credit increase but never give it. 5. High interest rates. 6. They make you pay $10 for over the phone payments. 7. Signing up for online payments is a hassle and somewhat confusing to set up. At least making payments is easy online. 8. Late payment fees and interest fees are the highest out of every credit card known to man! 9. They lie! I asked if I could set up autopayments. They said yes. I go online no #### option to set up payments. 10. In summary, they ####### suck!

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Suga Baby
, US
Sep 13, 2018 8:29 am EDT

I added my bank account and making payments have been very easy, though I concur with everything else you said. Next time try asking for their legal department or the Last Vegas location, hopefully things work out for you.

Credit One Bank Customer Reviews Overview

Credit One Bank Mobile app has garnered a variety of reviews from customers across different platforms. A notable majority of customers have expressed their satisfaction with the various features offered by the app. The mobile app provides an easy and convenient way for customers to manage their accounts, track transactions, and make payments on-the-go.

Customers have reported positive experiences with the app's user-friendly interface. The app offers intuitive navigation, clearly displaying credit limits, balances, and payment due dates. Customers can view their transactions, set up account alerts, and schedule payments with ease, simplifying account management.

Furthermore, customers have praised the app's excellent customer service. The customer support team is available 24/7, offering personalized assistance to customers in need.

Some customers have mentioned that they experienced issues while using the app, though these cases appear to be far and few between. Credit One Bank's tech support team is receptive and quick to resolve these issues.

Overall, the Credit One Bank Mobile app has been well-received by customers, offering a convenient and seamless approach to managing their accounts. Customers can download the app from the Apple or Google Play store and start enjoying the benefits today.

Credit One Bank In-depth Review

Website Design and User Experience: The website design of Credit One Bank is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The color scheme is pleasing to the eye and the fonts are clear and legible. Overall, the website provides a positive user experience.

Range of Products and Services: Credit One Bank offers a wide range of products and services to meet the diverse needs of its customers. From credit cards to personal loans, they have options for individuals with different financial goals and credit histories. Whether you're looking to build credit or earn rewards, Credit One Bank has a product for you.

Customer Service and Support: The customer service and support provided by Credit One Bank is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist you with any questions or concerns you may have. They strive to provide prompt and efficient service, ensuring that their customers feel valued and supported.

Interest Rates and Fees: Credit One Bank offers competitive interest rates and fees on their products. They understand the importance of affordability and transparency, and strive to provide their customers with fair and reasonable rates. It's always a good idea to carefully review the terms and conditions of any financial product before making a decision.

Application Process and Approval Time: The application process for Credit One Bank is quick and straightforward. Their online application is easy to complete, and you can expect a response within a short period of time. The approval time may vary depending on your individual circumstances, but Credit One Bank aims to provide a timely decision.

Online Banking Features: Credit One Bank offers a range of online banking features that make managing your finances convenient and efficient. From viewing account balances to making payments, their online platform is user-friendly and provides access to all the tools you need to stay on top of your finances.

Security Measures: Credit One Bank takes the security of their customers' information seriously. They employ advanced security measures to protect against unauthorized access and ensure the confidentiality of your personal and financial data. You can feel confident that your information is safe when banking with Credit One Bank.

Mobile App Functionality: The mobile app offered by Credit One Bank is highly functional and user-friendly. It allows you to access your accounts, make payments, and manage your finances on the go. The app is available for both iOS and Android devices, ensuring that you can bank with convenience no matter what device you use.

Rewards and Benefits: Credit One Bank offers a variety of rewards and benefits to their customers. Depending on the credit card you choose, you may be eligible for cash back, travel rewards, or other perks. They understand the importance of rewarding their customers for their loyalty and strive to provide valuable benefits.

Transparency and Disclosure: Credit One Bank is committed to transparency and disclosure. They provide clear and comprehensive information about their products, including interest rates, fees, and terms and conditions. They want their customers to make informed decisions and ensure that all relevant information is readily available.

Reputation and Trustworthiness: Credit One Bank has a solid reputation and is considered trustworthy in the industry. They have been serving customers for many years and have built a strong track record of reliability and customer satisfaction. You can feel confident in their ability to meet your financial needs.

Accessibility and Availability: Credit One Bank is accessible and available to customers nationwide. Whether you prefer to bank online, over the phone, or in person, they have options to suit your preferences. Their customer service is available 24/7, ensuring that you can get assistance whenever you need it.

Additional Features and Offerings: In addition to their core products and services, Credit One Bank offers a range of additional features and offerings. These may include credit score tracking, fraud protection, and financial education resources. They strive to provide a comprehensive banking experience that goes beyond the basics.

Overall Satisfaction and Recommendation: Overall, Credit One Bank is a reliable and customer-focused financial institution. Their website design and user experience are top-notch, and they offer a wide range of products and services to meet diverse needs. Their customer service is exceptional, and their interest rates and fees are competitive. With their commitment to transparency and security, you can feel confident in banking with Credit One Bank.

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- Summarize the main issue with Credit One Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure to follow these steps to effectively file a complaint with Credit One Bank on ComplaintsBoard.com.

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Contact Credit One Bank customer service

Phone numbers

1877 825 3242 +1 (866) 803-1745 More phone numbers

Website

www.creditonebank.com

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