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Credit One Bank complaints 426

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K
12:32 pm EDT
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Credit One Bank I am not allowed to use my credit card.

I paid on my credit one bank account, and they admit there is $130 room in it to charge on. My debit bank account is almost filled up. Any more with-
Drawals, will mean a $35 overdraft. I ask them to activate the account, and
Three times they say they will, three times the vendor machine says card
'declined.' there is room in the account! They say I can use it! Once i
Get paid in 10 days, I will pay them promptly! Can you please tell them
To stop playing games, open up my account so I will not overdraft with the
Bank, before my payroll deposit? [protected] is the credit one number
Kenneth reilly is the name on the card. Cell [protected]

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Update by Kenneth C Reilly
Apr 10, 2018 4:52 pm EDT

I had paid on my bill with Credit One Bank, brought the amount down to less than the 'limit.' 1st half of March 2018. I had $130 in my account to charge. They said I had that much room! I tried Credit One again, they said it was open again, (These three calls, during the last week 03/18)
the vendor machine still turned me down. I phoned a 3rd time, they said,
''yes, it is activated." The vendor machine rejected it o use the card, and the vendor machine said ''Declined." I tried to call again. My debit
account with Wells Fargo was close to going over the limit. As recent as THIS week, I had to pay $48 to have my eyeglasses fixed. CREDIT ONE BANK WILL NOT ! ! ALLOW ME TO USE THE ACCOUNT ! ! ! even though there is still ''room.'' I got hit with a $35 overdraft by my bank, and it was NOT necessary ! I should have been able to use the Credit One Bank charge. I realize I owe Credit One some money...are they going to take my payments, and not let me charge? Can you please help me with this ? They will not listen to me.
If I pay them, will they simply take my money, and STILL not open up my account?

They will ask the last four digits on my account number. #9576
They will ask the last four digits on my Social Security. #9041

That will always trace to my account. Can you please see about this, since they will not talk with, or work with me ? I really want to pay them off. Why can't I use the account, as long as it is open?

Pay on the Credit One Bank account: first of/middle of March, 2018
Accepted ! registered soon after.
Account inoperable : last week of March, 2018, even though they
said THREE TIMES it was activated. As so often, the consumer
is left helpless.

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3:25 pm EDT

Credit One Bank suspended account "7-10 days" a month ago

This is my first credit card and I honestly enjoyed how easy it was to maintain. It helped my credit score, easy payments, website, etc. One time I decided to make a payment with a different bank account and my Credit One Bank credit account was closed and access was suspended. I called Credit One customer service and was told that the only way to revoke this status was to mail a bank validation letter with my bank information to the hq in Las Vegas, Nevada. Initially, I was against sending my bank information in the mail. The customer service rep offered no alternatives and so I gave in. I mailed my information through USPS certified mail, which means the recipient has to sign upon arrival. I also included the tracking service to make sure that my information was received by Credit One.

USPS Tracking services shows that my letter was received on Feb 17 2018, a Saturday. I called and confirmed that Credit One had actually received my letter on Feb 20 2018, a Monday, and that made sense. I was told that it would take 7-10 business days for Credit One to process my information, and then an additional 7-10 business days to allow access to my account again. That seemed like a long stretch and the customer service rep waived the late fee for Feb 2018 while my letter was processed.

I called Credit One customer service on March 8 2018 and was told that my information was received in Feb 2018 and still under review. I was told that I should try again next week since it will be past the 20 business day total. Now, it is March 19 2018 and I called to check the status of my account in hopes that it was no longer suspended. First of all, the customer service rep was short and rude. Second of all, the rep tried to tell me that my information had just been received on March 14 2018. I said No, it was received in February 2018 and she said "My records indicate that it was received on March 14 2018. If you are worried about your payment, you should have mailed a Moneygram 7-10 business days prior to your due date, " to which I proceeded to tell her that I would not make any payments by mail. "You can try to check the status of your account again in 7-10 business days. This is the last courtesy that I can give Ms. Banuelos"

My question is, what was the point of sending in my bank information, waiting more than a month to only find that my account is still under review? And now I'm expected to wait an additional 7-10 business days to call and check, only to be told that I should call again in another 7-10 days and continue to watch my credit score drop because Credit One Bank cannot seem to get their documentation in order.

Absolutely ridiculous.

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9:06 pm EST

Credit One Bank credit card company

I had this card for two weeks. Didn't charge a single thing on it. I went online to set up the account, and I kept getting error messages due to problems with their web page. Finally got set up. When I tried to pay my bill online, they charge you $10 if you want to pay your bill with a debit card. That was way too much for me. There is no way you can send or talk to a customer service person if you have a complaint, so I had to call the stolen card number. Got transferred twice to other departments (all in India). Finally had to talk to a supervisor who could do nothing for me. He could not even close my account. I had to pay the $75 annual fee (which I did). This card and this company seems predatory and uncaring.

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Travis Carpenter
, US
Jan 13, 2019 4:01 pm EST

They have the glitchiest software I've ever seen for a financial institution. And the customer support is unable to do anything. The system paid my entire statement balance 2 days before Christmas, those [censored] all think I made the Express Payment for a super shady $9.95 fee. Sometimes I can login online and other times not. My PC says "Online Account Access Suspended" and phone logs in fine. I have zero confidence in their online account. If you don't have Credit One card, then just go with Capital One instead. No issues there.

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Claire Thomas
, US
Dec 04, 2018 3:27 pm EST

looks like we need to do a class action suit against this company

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Claire Thomas
, US
Dec 04, 2018 3:25 pm EST

to all stock investors of this company, sell your shares. They totally screwed up my account and are not willing to take off the erroneous charges. I told them to close my account and all they keep doing is transferring to another person.

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6:06 pm EST

Credit One Bank customer service

Credit One Bank Credit Card
Nicolas Vasquez
Acct # [protected]
[protected]@gmail.com

I am unable to locate available TTY contact information for customer service with Credit One Bank. I am very frustrated that a large company such as yours does not easily provide information for persons with hearing disabilities. Please make available a TTY phone number or other acccessible means so, that I may have the ability to manage my account.

I need assistance with a Credit Card Replacement for a lost card and also need to update my mailing address and phone number.

Nicolas Vasquez

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6:25 pm EST
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Credit One Bank transaction made on 1/24/18

To Whom it may be concern

My name is Mason Alesia
I have a credit card with your company, I was applying for a job with
United States Postal Service, was trying to purchase a Kit so I may
study for a test with the Postal Service, when checking my payment was
taken by a company that have nothing to due with the Post Office
the company is call USPS.JOB.COM, when contacting the United States
Postal Service I was informed that this company have nothing to due
with them. this item posted to my card on
1/24/18
reference # 2469029D70FVFLNTM
[protected] 800-43-9
Amount-43.99

I was told to contact my credit card company, please I need your help

Thank you,

Alesia Mason
PS: YOU MAY CONTACT ME AT [protected]
1548 WEST 36th St
Riviera Beach, Fla 33404

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Update by Alesia Mason
Jan 31, 2018 6:26 pm EST

looking to here from your company

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4:12 pm EST

Credit One Bank credit card

This company is so screwed up. Both my husband and myself had their credit card and we cannot access the Website. Internet Explorer will not access their site to pay our bills even if you press the ALLOW sign. They have some type of code that will not open the site. If you pay by phone they charge you $9.95! I sent them a message yesterday on their site on Facebook but have not got an answer. I called them and the gentleman I spoke with could not correct English and the connection was horrible. I have had this card for over year and it has been a problem all along with logging in. I do not get paper bills so I have to pay by the internet. Not a good site and not a good bank!

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10:45 am EST

Credit One Bank website

The website has been down for at least 3 weeks that I know of. Today is 12/28/17 and it still remains down. No notice or email update received. Yet, I did receive an email this morning prompting me to pay my bill online. Website down! Unprofessional and inept. Also very irritated that you have to go through REQUIRED prompts every single time wanting them to update the design of your card at a fee or some other service at a fee, even though you decline each time it prompts every SINGLE time you access the page.

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ssik1974
, US
Jan 06, 2018 12:57 am EST
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I think everyone that has a Credit One card should close their accounts. You still have to pay the bill you owe, but you won't have the urge to use the card. The site has been down for over a month and the only contact is a call center in India. I told them I wanted to cancel my card to see what that would entail and I was told the only change is I wouldn't be able to use the card. Since my bill was late due to no site available, I was charged the late fee. When I explained this to the rep he credited back the late charge, then waived the fee for over the phone payment. Since my debit card was used on the site, they already had the info, but could only do a one-time charge for the amount I authorized. I was then transferred to another rep regarding the site issue. They were finally starting to recognize the site does NOT work no matter what browser or device you use. I told the rep I would wait until my next payment was due and if the site is not working by then, I WILL cancel my card when I phone in the payment. I've already advised several people to stay away from the card offers they get.

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pobarjenkins
Minneapolis, US
Jan 06, 2018 1:20 am EST
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Replying to comment of ssik1974

Besides switching browsers, have you tried cleaning your cache and cookies? It doesn't hurt to try.

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Richie C.
, US
Dec 29, 2017 11:14 am EST

I have not been able to access my account online for weeks!

So if I can't make a payment then I'm sure they'll charge me late fees, penalties, increase my % interest rate etc.
All because THEIR website is NOT working!

So I called customer support and after being on hold for a long time finally got someone on the phone and they said the website does not work on google chrome... which it has worked on that browser since I've had the card for the last six months+/-

So I was told it only worked on internet explorer! So I downloaded IE on both of my laptops and in both cases IE said the CreditOneBank.com website is NOT responding!

This sounds like bad news at the least and at the worst a crazy scam to not allow customers to be able to pay so they can charge late fees and more!

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12:13 pm EST
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Credit One Bank credit card

I have been using your credit card for years and never had a problem and added the additional fee for the benefit in case I get injured and cant make a payment for up to six months which is costing me more. I make my payments on time every month. Have never missed a payment except once when I was sick and asked for an extension. I either pay it early or pay more than the minimum. I paid my bill which was for 50.00 on Dec. 4th being as it is the holiday I paid it early and paid more. Now I am being told that your billing cycle is the 5th. of the month so that payment counted for November which I already paid and now they say the 60.00 I paid Dec. 4th. doesn't count for this month so I still owe you another 50.00. I do not have another 50.00. I am on disability and it is the holiday my extra money went to buying my grandchildren presents for Christmas. I have spoken to 3 separate supervisors who all have given me different answers. One said it would take 5 days to know, but no guarantees, so I called spoke to another and he said it would be off in 72 hours, that didn't work, now today the new supervisor says it takes 7-10 business days and the payment is due in 7 days. I originally called Dec. 18th. Help me out here please. All I want for Christmas is for my December payment of 60.00 to go towards December payment please. Thank you. Pamela Bean Merry Christmas.

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9:45 am EST

Credit One Bank credit card

they sent an approval notice to my home address which stated I was approved for a $1500.00 credit limit.I filled it out online only to get for $400.00
credit limit which is actually only $325.00 due to them subtracting a $75.00 fee and then sending a billing statement to my home address stating that I need to pay the balance or 25 a month by Jan 1-2018..How can they make you pay a balance on a credit card statement when the credit card was never activated.I will NOT and I refuse to pay this! It is unlawful and against the law to charge a person for something thats not even active.No wonder why they are getting smacked with so many lawsuits..I want this card that has not been activated by me cancelled out ( entire account) and I also want proof that it has been cancelled

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5:09 pm EST

Credit One Bank $78. charge $300 limit report to credit bureau 13 days receiving card

Hello,
I spoke with a CreditOne Bank Credit Specialist about the New Card I recieved to build additional credit to my good credit history.

Upon recieving the New Card I was granted a $300. limit but charged $78. Fee right off top, Along with my $40. spendings, The Card was reported as having a 41% Spending amount on it in 13 Days without giving me sufficient time to make a payment before the first Report to the Credit Bureaus when they approved me on November 20th, That alone caused me Credit score to go from 653 to 554 due to the Fast Report.

CreditOne Bank Specialist Advised me for "New Card Holder Customers" they DO NOT Report to the Consumer Credit Bureaus until a 30 to 60 Day period has taken placed.

I am requesting for my first consumer report be removed and reported in a timely maner as Company Policies report in the 30 to 60 day time frame to give me the appropiate time to make and continue making good payment history as a "New Card Holder"

Sincerely: Mr. Isaac D. Saddler
Tel. # [protected]

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12:02 pm EST
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Credit One Bank credit card fraud

MY name is Brenda Rodriguez and I'm sending this message because I called capital one fraud and told them about a phone call I received regarding a lower interest rate from someone claiming to be from your company. The phone # they called from is [protected].When I called the # back it was disconnected.They wanted the expiration date on my card and I wouldn't give it.I also didn't verify my acct #.I just want to make sure my accts.are not used by anyone else. Thank you

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6:01 pm EST
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Credit One Bank they cancelled my account saying they returned my payment.

On the 8th of November I paid Credit One Card my payment of $25 and was confirmed, Then on the 16th I received notice that Credit One did not receive the confirmed payment and now I needed to pay $50 this was paid again and confirmed again. Then I get this letter in the mail saying they returned the first payment of $25 due to unable to locate. My question is if you cannot locate my account where did you return the payment? But wait there is more, the last sentence in the letter I received today was advising me that there was a returned payment of $25 and if there are any future returns would result in account closure Do you even have to ask, the day I receive this letter, I check my account and sure enough it is closed. This is unacceptable and will not be tolerated. The best resolution to this matter would be to just shake hands on it and I will never do business with them again. Their part is they will not try to collect on the closed account. From this day forward it will be like we never did business together. No turning me over to collections or any repercussion's to my credit score Because I was paying my bill on time and was not given the consideration of explanation. My Packard is with my employer and I assure you it is locatable. There is no excuse for not handling my account properly and here at the start of holiday season. Shame on Credit One for being so callous.

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Esau Morales
, US
May 25, 2018 1:11 pm EDT

I am having trouble with my e-mail logging I try to log it won't work . I try to go to reset a new pass word nothing happen it won't let me thru... I try to call for help but no one is there for live conversation.
Can anyone help . How do you correct a ploblem with credit one bank if you can't talk to anyone

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Esau Morales
, US
May 25, 2018 1:00 pm EDT

I have a problem finding the e-mail for credit one Bank I am trying to correct my password it will not let me do so I try calling all the phone numbers, no one there to talk with. Can anyone help please . My e-mail is thegreatmorales@hotmail.com

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pobarjenkins
Minneapolis, US
Nov 21, 2017 2:12 am EST
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You will want to contact the bank directly to discuss your account. They most likely will not see your complaint here. If you have email records and/or confirmations, that will definitely help you in getting this resolved.

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7:37 pm EST

Credit One Bank customer service/ website

I can never access the website. I've changed usernames and passwords, tried different browsers and keep getting the same result. When I do speak with customer service, it's always someone I have trouble understanding. When I ask to speak with someone in the US, I'm told that I cant be transferred. This is not right and I don't want to do business with this company if I'm unable to communicate.

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Dee Silva
, US
Nov 26, 2017 9:08 pm EST

I was preapproved then when i submitted my application. I was denied. [censor] why would u send me a preapproval letter in the first place.

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pobarjenkins
Minneapolis, US
Nov 17, 2017 3:34 am EST
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Are you sure there is a customer service call center in the US?

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1:35 pm EST
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Credit One Bank phone calls

Please stop calling me. I spoke with a representative (Matasha ) a little while ago and explained to her I was in the process of filing bankruptcy and currently still am. I have obtain an attorney and that is Hurley Whitacker [protected]. any further information needed please talk to him. Thank you.
I regret deeply for doing this but I have no other choice. Please understand.

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10:15 am EST
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Credit One Bank unethical behavior!

This cc company is ridiculous! They have drafted $60 from my account for my payment, twice and proceed to call me and my wife 4 times each a day for the past two weeks while my wife is at work and I am asleep (I work third) to tell me my payment is due, that's been paid, twice! That is, so far this week 32 calls between the both of us since monday and so far today (11/10/2017) since I have gotten home from work I have had 4 calls and my wife 3. Then these [censor] suspend my online account so I can't even get online to look at anything. Is this harrasment? I've cut up the card! I'm done with these [censor] - so, now that I can not get online to pay them this will hit my credit and ill have to pay for this companies downfall!
Credit one bank credit card company is not worth the time! If you are trying to build or help your credit find someone else to help besides these [censor]!

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10:37 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

If I get charged for a late payment due to your technical problems I'm going to be pissed. Get you crap fixed. I can't even contact anyone due to making payment for someone else and him having the card. He is currently overseas. So recommendations for making a payment and not by snail mail? I have proof of your sites being down and will gladly take the info...

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8:43 pm EDT
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Credit One Bank I made an express payment on october 16 and was told funds wouldn't be available until the following monday, oct. 23.

I am outraged. CreditOne Bank does not stand by its policy. I made an express payment for 439.95 (9.95 express payment fee) on October 16, 2017. I checked my account and saw that it had not posted. I checked by bank account and saw it had cleared. I called CreditOne Bank and we spoke with my bank on a three way call. The bank manager told the representative that it had posted/cleared. The representative who was offshore stated that the manager did not provide enough information. This is unreal! I will never do business with CreditOne Bank ever! I encourage all to stay away from this bank. They are worse than Wells Fargo.

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6:33 pm EDT

Credit One Bank fit firm phyto ceramide eye solution and jws*lifesvitalyserum

on 9/29/17 I ordered an eye serum and a face cream. The advertisement was on Facebook. I ordered with the understanding that they will only charge the shipping of $4.95 and it was a free trial. There were no indications that you would be charged $89.95 twice after 14 days. Now they have access to my credit card and I am very upset. I called Creditone office and they claimed that I have to send a hard copy of the complaint. This takes too long and it will cause me more bills! I had to search for this complaint form on line because your website does not provide such service. If I had used my PayPal card, they would take care of it in one day and meanwhile put a stop to this party getting anymore money. They would not waste time asking for hard copies. See attachments. I need this stopped ASAP, as I learned that this is a fraud that has happened to many!

Miriam Tierno
2983 (last 4 digits of card)

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1:43 pm EDT

Credit One Bank credit card

I received a notice from Credit One bank about a month ago telling me that my account may have been compromised..so they would be sending a new card..with new account number. I received the new card..activated it..and disposed of the old one. I've made one payment online already to my account using the NEW account number. THEY are now telling me that my account under the OLD number has been charged off..and it is reflecting on my credit! THEY are completely dis-organized..and have EVERYTHING completely screwed up! I've given ONE day to correct the matter, or I'm filing a complaint with the CFPB...as well as engaging a private attorney. Knowing their track record..they will NOT correct the problem. They're incompetent .

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12:14 pm EDT

Credit One Bank unauthorized merchant charges

There were 10 unauthorized charges made to my credit card in September 2017, I seem to be unable to get this resolved with the merchant amazon digital.com seattle wa
I want to charge theses charges back, as I did not authorize any of these charges.
I am forwarding the transcript of my conversation with a amazon representative
For your review:
Thank you
Fawn Austin
Soc sec no 3153
Address 1101 Christopher st flint, mich 48503
Dob: 06/06/1964
Card ending 1812
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: I did not authorize any charges to be made to my credit or debit card, you have charges several items to my card/s and I want a full refund NOW
09:33 AM PDT Veenu(Amazon): Hello, my name is Veenu. I'm here to help you today.
09:34 AM PDT Veenu: Fawn, I am sorry to know that you are facing issue with unauthorized orders .
09:35 AM PDT Fawn Austin: I contacted a representative for ? and after speaking with this rep, there was another charge for 1.05 only this time was charged to my debit card and the other charges were charged to my visa. visa is at its credit limit, so it declined, you then re submitted charge to my debit card HOW DARE YOU?
09:37 AM PDT Veenu: I apologize for the inconvenience /
Could you please help me with the order id so I can check the details ?
And assist you better.
09:38 AM PDT Veenu: I have checked there are five orders for which you were charged $1.05 .
09:39 AM PDT Fawn Austin: This kindle fire was the worst purchase I ever made from amazon, you fein on little children and entrap them knowing full well they don't know things cost money! I don't know all I can tell you is that there were 11 charges and I want it refunded to me immediately
09:40 AM PDT Veenu: Alright.

Thank you for the information .

Allow me a minute to check the details about all charges .
09:42 AM PDT Veenu: Thank you for waiting .

09:44 AM PDT Veenu: I have checked you were not charged for any orders which were placed on " Sunday, October 1, 2017". However to help you with this I am forwarding the details to the account team so that they can check the details and provide a solution .
09:45 AM PDT Fawn Austin: 09/21/2017
AMAZON DIGITAL SERVICES, [protected] WA
$1.05

09/21/2017
AMAZON DIGITAL SERVICES, [protected] WA
$4.23

09/22/2017
Amazon Digital Service amzn.com/billWA
$1.05

09/22/2017
Amazon Digital Service amzn.com/billWA
$1.05

09/21/2017
Amazon Digital Service amzn.com/billWA
$7.41

09/24/2017
Amazon Digital Service amzn.com/billWA
$2.11

09/24/2017
Amazon Digital Service amzn.com/billWA
$1.05

Transaction Date:
09/24/2017
Posted Date:
09/25/2017
Reference Number:
24692168B2XD3PTE6
09/24/2017
Amazon Services-Kindle [protected] WA
$1.99

09/27/2017
MARATHON PETRO FLINT MI
$24.22

10/01/2017
Amazon Digital Service amzn.com/billWA
$3.17

10/01/2017
Amazon Digital Service amzn.com/billWA
this is my credit card statement!
09:47 AM PDT Fawn Austin: YES, I WAS ABSOLUTELY CHARGED
09:47 AM PDT Veenu: Yes, I have checked all orders placed on October 1 and you were not charged for any order. There are other orders placed in September for which you were charged $1.05 .

And I am forwarding the details to the account team .
09:50 AM PDT Veenu: I have submitted your order to the account specialists, they will look into this and I will let you know order status within 72 hours.
09:53 AM PDT Fawn Austin: IN THE MEAN TIME I AM CONTACTING MY BANK AND MAKING THEM AWARE OF THESE UNAUTHORIZED CHARGES AND I WILL CHARGE THEM BACK!
09:53 AM PDT Veenu: I would request you to set parental controls on your kindle device and account .
09:53 AM PDT Fawn Austin: I HAVE PROOF YOU ABSOLUTELY CHARGED ME! SEVERAL TIMES AND ALSO, THROUGH MY DEBIT CARD HOLDER AS WELL
09:54 AM PDT Fawn Austin: I DID THAT AND OBVIOUSLY THAT DID NOT WORK
IM SELLING THEM.. I WILL NOT ORDER ANYTHING FROM AMAZON AGAIN
09:54 AM PDT Veenu: So you can prevent accidental and unauthorized orders.

Have you set parental controls on device itself and account both ?
09:55 AM PDT Fawn Austin: I SET THEM ON THE DEVICE BUT WAS NOT AWARE OF THE OTHER?
09:55 AM PDT Veenu: Okay.

You can also set them on account as well :

www.amazon.com/pin
09:56 AM PDT Veenu: Scroll down and you will see parental controls option .
09:57 AM PDT Fawn Austin: OK WELL, IN THE MEANTIME I AM NOT WAITING ON YOU FOR 3 MORE DAYS. I DELETED ALL MY CREDIT CARD NUMBERS AND LIKE I SAID, I WILL NOT ORDER ANYTHING MORE FROM AMAZON. THANK YOU, YOU WERE NO HELP TO ME, JUST PASSING THE ISSUE ONTO SOMEONE ELSE..

Thank you.
Amazon.com

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About Credit One Bank

Credit One Bank Mobile is a powerful mobile banking application that offers exceptional features to customers. It is designed to give customers easy access to their account information while on the go. The application is available in both Google Play and the App Store, making it accessible to customers across different platforms.

With Credit One Bank Mobile, customers can view their account balance, transaction history, and available credit limit. This information is updated in real-time, offering customers unparalleled convenience and peace of mind. The mobile app is secured through state-of-the-art encryption and is easy for customers to navigate, making it a convenient way to manage their accounts.

One of the key benefits of Credit One Bank Mobile is its ability to provide customers with credit card notifications. Customers can customize their notification settings to receive alerts for transactions, payments, and balance transfers. These notifications are delivered in real-time, offering customers immediate information about their account activity.

In addition to these features, Credit One Bank Mobile also offers a range of other tools designed to make banking on the go easier. Customers can easily transfer funds between accounts, make payments on their credit card, and even access their FICO credit score. The mobile app also provides customers with access to customer support, making it easy to get assistance quickly.

Overall, Credit One Bank Mobile is an excellent mobile banking application that offers a wealth of features to customers. It is a secure, easy-to-use, and convenient way to manage your finances while on the go. Whether you need to check your balance, set up alerts, or make a payment, Credit One Bank Mobile has you covered.

Credit One Bank Customer Reviews Overview

Credit One Bank Mobile app has garnered a variety of reviews from customers across different platforms. A notable majority of customers have expressed their satisfaction with the various features offered by the app. The mobile app provides an easy and convenient way for customers to manage their accounts, track transactions, and make payments on-the-go.

Customers have reported positive experiences with the app's user-friendly interface. The app offers intuitive navigation, clearly displaying credit limits, balances, and payment due dates. Customers can view their transactions, set up account alerts, and schedule payments with ease, simplifying account management.

Furthermore, customers have praised the app's excellent customer service. The customer support team is available 24/7, offering personalized assistance to customers in need.

Some customers have mentioned that they experienced issues while using the app, though these cases appear to be far and few between. Credit One Bank's tech support team is receptive and quick to resolve these issues.

Overall, the Credit One Bank Mobile app has been well-received by customers, offering a convenient and seamless approach to managing their accounts. Customers can download the app from the Apple or Google Play store and start enjoying the benefits today.
How to file a complaint about Credit One Bank?

Here is a guide on how to file a complaint with Credit One Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Credit One Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint with Credit One Bank on ComplaintsBoard.com.

Ratings on other sites
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1.2
394 reviews

Overview of Credit One Bank complaint handling

Credit One Bank reviews first appeared on Complaints Board on Apr 17, 2007. The latest review Avoid Credit One Bank at All Costs was posted on Mar 23, 2024. The latest complaint Spoke to 3 representatives on 2-14-21 and was told my account was suspended was resolved on Mar 21, 2024. Credit One Bank has an average consumer rating of 2 stars from 1766 reviews. Credit One Bank has resolved 63 complaints.
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  1. Credit One Bank contacts

  2. Credit One Bank phone numbers
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    Website Related Inquiries
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    Customer Service
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    Customer Service
    +1 (800) 752-5493
    +1 (800) 752-5493
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    Request Application Information
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  3. Credit One Bank emails
  4. Credit One Bank headquarters
    P.O. Box 98873, Las Vegas, Nevada, 89193-8873, United States
  5. Credit One Bank social media
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