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Credit One Bank
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4.1 1766 Reviews

Credit One Bank Complaints Summary

63 Resolved
363 Unresolved
Our verdict: With Credit One Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Credit One Bank reviews & complaints 461

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12:00 pm EDT

Credit One Bank credit one platinum card

Ordered the card a month ago for auto repairs got it on a thursday called they said I had to fax 2 documents to them. Did that monday they told me i'd be good by wed. Called wed said i'd be good by friday. Called friday and they told me they'd expidide the process because (The first 2 people told me wrong amount of time?) then manager called at 6 on a friday and told me they'd have it ready that night or at the very latest monday. I called today (Monday) and now they say I should have put a header on one of the documents (Which they never told me to do) and it will be another week or so. They also spelled it out for me that nothing would be done to the 3 separate people who lied to me or to the person that did not call or email me when they finally found out my documents needed something else... This bank is a [censor] show find someone else please please please

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10:32 am EDT

Credit One Bank account

My account was closed since money didn't come out of my account but I didn't get a call saying my payment didn't go through than I get told if I make a payment my account will re open now that I have made a payment my account isn't open. I should've got a call that my payment didn't go through and I also didn't get a call saying my account was being closed. You should make this right and re open my account. You can contact me at [protected]

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3:21 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Credit One Bank visa and mastercard

Platinum Visa last four card number 6781
Platinum MasterCard last for card number 0790
Due to numerous errors credit one Bank's behalf such as credit card payments not been credited to the right account charging late fees Credit One has requested more information from me which was mailed out to them they claim they don't have it I have return receipt saying they received it when I called to talk to representative they don't seem to
Know where the paperwork is they have cut me off from all online services when I mail a payment in I have no record that they received it a sept from my bank I am being treated unfairly because I am a senior

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Resolved

Credit one bank Fraudulent discourteous numerous errors when one prove to them that they are in era and provide documentation they still continue to charge late fees when there is no warrant for that trying to get more money out of me because I am a senior

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10:38 am EDT

Credit One Bank platinum credit card - scam - first month having the credit card $ 135 charges even though was not used

August 13, 2017

When my husband realized about the debt got desperate... how that happened when he even did not use the card! When we tried to login into the website was impossible. More than 10 times we tried to set up the information with no success. Always give a message. "Problem processing your request". We called customer service and the agent explained us the debt was generated per $ 75 yearly charge, plus interest + interest, etc. Only a supervisor could help us to set up everything with the website but the supervisor was not available! At that point I started to check reviews online and what a surprise there are a million! There is no option for us to sue this company? There is no help for customers to stop this type of scam?
Since it seems there is not another option we have decided start paying ... for nothing. We did not use that card never. We even did not received emails to inform what was happening. They only remove one of the charges, $ 35.
I have been searching online other ways to set up the website and is incredible the amount of information you can find about the practices of this company.
I will make sure we close the account once we pay the total amount however is not only unfair, closing accounts is not the best for credit records especially when you are trying to build yours.

Marta

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10:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Credit One Bank credit one bank stole money from me!!!

I called and made a 50$ payment from my bank account and you guys processed another payment of 50 dollars and overdrafted my bank account. I want it fixed! Dealing with this company has been nothing but a headache! I have 3 kids I cant afford to be stolen from I want it fixed! My name is alyssa wasson my # is [protected] somebody better call me please!

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3:44 pm EDT

Credit One Bank visa card

Due to the excessive fees I decided to cancel the card and pay off the balance in full. The transaction was done electronically through my bank with a "tracer" put on the funds, so Credit One could not say they never received payment in full. I thought that was the end of it. I did a follow up with Credit One - was told the card had been cancelled and balance paid in full. Three weeks later I got a statement from Credit One for interest due. I immediately called and was told if I did not pay Credit One something I would be accessed a $50.00 late fee even though the account was paid off. I immediately asked Credit One how much did it cost to get them out of my life once and for all. Credit One couldn't give me an exact amount. So I got my bank involved in a three way phone conversation which was taped. My bank told Credit One their fees on a paid in full cancelled credit card were bogus and illegal. Finally Credit One dropped the charges. What it boils down to - Credit One Visa Cards are like share cropping. Credit One makes it almost impossible to get out from under them.

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mallo
, US
Aug 03, 2017 7:44 am EDT

It's easy to set up Online Account Access. If you're a first time user and have never set up access before, please use Credit One login to know more.

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11:06 pm EDT
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Credit One Bank unauthorized charge

Credit One Customer Service
PO Box 95516
Las Vegas, NV [protected]
Re: account ending 7264, Michael Rogers

We received from your company July 20th, 2017, regarding the investigation of unauthorized charge to my credit card ending 7264 on May 3rd, 2017 for $ 446.58.
Not only were your findings incorrect, but, the investigation handled poorly the charge remains attached to my account. I've never had any issue with your bank and I have always paid my account on time and paid for items purchased. So, I was shocked at their letter and statement that the charge had been made within the surrounding area. I explained to them whether the items purchased with my credit card had been made within the area, I'm sure a theft had little time to drive out the country to use and make unauthorized charges. And whether this merchant had or has a sale receipt means little to me or my wife did not make the purchase. So “I'm demanding that you provide video of the purchase on this date as proof. If there a real merchant I'm sure that they can provide more than a copy of a piece of paper. As for any additional documentation your company has not or never sent nor requested any additional information or affidavit. It was not requested that we provide per our conversation with Customer Service and if a request was sent to our home. “IT WAS NEVER RECEIVED “.
So, to prevent any negative reflection to my credit and name, I will file this information with Attorney General and other agencies. We have worked hard to allow anyone to take advantage of our name and credit rating.
I'm truly disappointed in the way that you have allowed this merchant to attached this charges to my account for $446.58.

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4:37 am EDT

Credit One Bank online banking

I am active duty military and currently over seas and cannot access my bank app on my phone nor can i access this from a computer, therefore making it hard for me to pay my bill. I need to be able to access this within the next 48 hours so I can take care of what is needed to take care of. I will be extremely upset if I have to Take a hit on my credit due to this malfunction.

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9:00 pm EDT

Credit One Bank I didn't receive my statement for this month in the mail

I have only one last payment that i can see.. but will have that payment in soon. But i didn't receive my statement in the mail this month. I didn't ask for it to be paperless. I asked for it to be mailed every month. Please email me @ [protected]@gmail. Com
Please send my statement in the mail every month. And i didn't see my funds available after i made my first payment in June .

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2:07 pm EDT

Credit One Bank wrongful information

On December 30, 2016 through January 2, 2017 - I filed disability insurance with Credit Protection Program, reason two surgeries. They got my information ok for this. Now June 20, 2017 called to report car accident, which my card was stolen and I report it to Credit One Bank. On June 26, 2017, called to replace it, they told me it will take 7 to 10 days. Called July 11, 2017, asked if the new card was mailed. They said no I'am under a unemployed benefit. I said no. And they said my account under 6817 not 6691. Which for one hour, I keep telling them I don't have account ending 6817. I expect a fraud. Who's number is 6817 not mind. I'am cancelling this Credit Credit Bank and get people who knows what they our doing and speak English.

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12:00 pm EDT

Credit One Bank credit account

I was an Authorized card holder on a credit one account. I have since removed myself from the account due to the account holders failure to pay the balance off. I am under no contractual obligation to be held responsible for this account. I have tried on many occasions to have this account removed from my credit history as it is hindering further advancements in my everyday life. I have received absolutely no resolve through the customer service line and feel it necessary to note that I will absolutely escalate this major inconvenience if this does not result in the account being removed from my credit history.

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9:50 pm EDT

Credit One Bank improper address/ overcharged

I have been a customer over 3 or 4 years and have never had an issue until 5 minutes ago. I used to receive my mail with the address seather on it. The road i stay on is Feather not Seather. The mail person just happen to always find the correct home for the bill. ON the back of the bill i would get i wrote FEather road on it to address that it needed to be change. THe next bill i got said Feather on it. Well i check my credit karma account and my credit score has dropped 74 points. Well i start to dig and apparently i owe credit one 58 bucks. Now it never occured to me that i wasent getting a bill because i had paid my balance off. The account was still open. I had did everything i needed to do to change the incorrect address on my card. I call to find out and apparently in the system it says Seather again! How? Why? Highly upset. I closed my account over 58 bucks and 74 points lost of my credit score. The guy on the phone really tried to convince me to not cancel my account and said it could help credit. Are you serious? YOu really think i want to try that again when you guys cant change a simple address? 4 years and i am done. They really dropped the ball in my book.

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10:24 pm EDT

Credit One Bank credit card

i have a credit on my account for $66.00. I was waiting for my credit check to come in mail. never received it. this card charges a fee every month which makes it difficult to pay off. For the past 8 months I have been trying to get my credit refund. I call them ask for a manager who claims to look into my account then tells me the computer has froze and they have to call me back. Now they are telling me they mailed my check in December and it was cashed but the funny thing is I do not have that check cashed in my account. So I called again and told them I wanted the information on where it was cashed and who signed for it. They again told me their computers were down and they'd call me back. No call. I called back, same song and dance that I cashed the check already. I said I did not, now they are supposedly submitted a dispute notice from me. Still have not heard anything. I did get my monthly fees suspended for a few months which was a positive. I fought for that. I did not want to cancel card until i got my refund check. Received new statement now with an annual fee on it. Im so angry. I know they are BSing me. The check was never mailed to me, Im sure of it. I will be reporting this company to the BBB. BEWARE, do NOT use.

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10:50 pm EDT

Credit One Bank credit card charge

To whom it may concern

I have been trying to get your company to fix a problem since October 2016.

My credit card ends in 7865. In Sept 2016 we went on a 3 week vacation out of the country and we didn't take any credit cards with us. So, when we received our bill in Oct it confused us that there was a $130 charge. I forgot that I had pre ordered a bowling ball months before. So, we called and questioned the charge. They credited the charge and once we figured out what happened, we called in Dec 2016 and explained that we were going to pay the merchant directly since we hadn't heard anything from your company. You can see a charge at end of Dec for the charge paid by PayPal. Thinking this issue was over, we were completely surprised to be billed by your company again in Jan 2017. After several calls to the customer service department, we filled out paperwork explaining the above. We were told in Feb that the account had balance of $0 because the charge was credited again. We called and cancelled the card. Can you imagine our surprise when I get an alert saying that your company reported us to the credit bureau saying we didn't pay our bill. We called again and was told that the $130 was charged again. I said how can that be since the card was cancelled. Well apparently your employee didn't do their job and did not cancel the card. So we were told we would receive paperwork from you. We have not received anything from your company since we cancelled card in Feb. So...today I get another phone call saying we owe $230. How is that possible since there was
$0 due in Feb and we haven't purchased anything else.
I can't get any help through the customer service department.
I would really like this fixed, our account put to zero and you fix the credit agency that you gave false information to.
Thank you
Tim Warren

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3:40 pm EDT

Credit One Bank credit card

When you think the account is closed they continue charging fees and interest. They do not notify you until it is sold to collections. The only balance is fees and interest on a zero (or near zero) balance. So, I get that but they close off access and lead you to believe that the account is closed. They will NOT notify you and when you try to call... "All lines are busy" all the the time. Online? nope you can't reset your password because "The account is closed" My balance was zero. Credit One should be shut down! It appears they are misleading consumers by closing access or making access very difficult to maintain your account. Also, you can't pay online (auto) with our a fee to pay. we results in a balance!?! Weird. This may not be illegal per se but it is misleading as best. Very Bad Company! Now, this little balance is in collections which means I loose if I pay the balance, or if I don't. They may be just trying to get revenue be intentionally selling to collections at a discount.

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6:30 pm EDT

Credit One Bank credit one bank credit card

My husband lost his card so i was unable to pay the 25.65 annual fee. So I sent in a check. I received a call about 2 days later from "customer service " telling me that I have an unpaid charge on this account and I needed to make a payment right then so my account would be current . I explained that I had just mailed a check so I was not gonna make an extra payment. He then said it needed to speak to the supervisor he got on the phone and told me that he needed my debit card number or my bank routing information. I told him I just mailed the check so he can wait to get the check. He continued to question me asking why didn't I pay the bill online . I explained that my husband lost his card so I didn't have the card number so I just sent the check. It seemed kind of odd the pressure he was putting me under to give my bank account number. Especially for 25 bucks. He told me to make the payment to him and then I could cancel the check I sent. I said no my bank charges me 30bucks to cancel a check. This was on Friday a week ago so this past Friday he called again and said that they have not received my check yet and told me that there would be an additional 29.00 late charge applied to my balance . I refuse to pay the late charge. I have no problem paying any of my bills but when you have two strangers that I can barely understand demanding my bank info. That is where I draw the line. I will make sure that everyone I know never has to use your company. I have tried to get a hold of customer service myself and all I get is the automated system.

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9:18 am EDT

Credit One Bank representatives, late fees etc

This is by far the worst credit card company ever. I wil never refer them to anyone. The representative was rude to me because i said i wanted to close my account out then i can never submit my payment online then when i do it over the phone they want to try and charge a extra 10 bucks for a 25 dollar payment. No thank you. My account is closed and i will never have it again. Worst company ever!

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6:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Credit One Bank unauthorized credit card charges

Contacted Credit One Bank customer service in reference to fraudulent charges made on my credit card ending in 5387, on March 23, 2017, and March 24, 2017, in the amount of $707.70. Spoke customer service rep and requested an investigation on unauthorized charges to my account. Also spoke with same rep regarding an unauthorized ACH debit from my bank account in the amount of $732.52 on March 28, 2017, at 6.01am according to my bank. I have statements from Credit One Bank that shows a Previous balance of $19.11 and payment of $18.96. The same statement also shows unauthorized transactions described as Cardcookie10 on my card which I have disputed. Credit One Bank closed the account ending in 5387 and has since issued a new account ending in 6667. However, Credit One Bank has placed charges of the $732.52 that was returned from my bank at my request and have added an additional account transfer fee of $367.35 making a balance owed of 1099.87. I have also received a letter from Credit One Bank stating that the account ending in 5387 was identified as suspicious due to recent activity. On March 31, 2017, a letter was sent to me stating that they received a return payment in the amount of $732.52 and that they have closed my account ending in 6667 and that I am responsible for the balance of $1099.87

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12:44 pm EDT

Credit One Bank credit card

They have $75 annual fee, and they hide. The 75 was charged to my card but was not showing in the statement under normal view, I could only know that when I noticed my balance was more than it should be and called customer service, then they told me about the fee and how to view it online.

When I got the pre-approval letter, there was no visible mention of $75 annual fee charged when you sign for their card. I called them and requested them to send a copy of pre-approval letter, and waive the charges which I didn't know when applying, they agreed to waive only $25 out of $75. Still, a thug company, trying to steal people's money without informing them clearly. I want to close the account and get all of my $75, charged secretary, refunded to me.

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4:23 pm EDT
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Credit One Bank credit card

I keep being charged monthly when I have not used the card. I would like to cancel the card but cannot reach a human being to do so. Automated telephone menus do not offer the cancel option and the website does not offer it either. In fact, is is nigh on to impossible to contact a human being to do anything. Now I am adding text so that I will get an official review. The problem was succinctly stated above.

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Credit One Bank Customer Reviews Overview

Credit One Bank Mobile app has garnered a variety of reviews from customers across different platforms. A notable majority of customers have expressed their satisfaction with the various features offered by the app. The mobile app provides an easy and convenient way for customers to manage their accounts, track transactions, and make payments on-the-go.

Customers have reported positive experiences with the app's user-friendly interface. The app offers intuitive navigation, clearly displaying credit limits, balances, and payment due dates. Customers can view their transactions, set up account alerts, and schedule payments with ease, simplifying account management.

Furthermore, customers have praised the app's excellent customer service. The customer support team is available 24/7, offering personalized assistance to customers in need.

Some customers have mentioned that they experienced issues while using the app, though these cases appear to be far and few between. Credit One Bank's tech support team is receptive and quick to resolve these issues.

Overall, the Credit One Bank Mobile app has been well-received by customers, offering a convenient and seamless approach to managing their accounts. Customers can download the app from the Apple or Google Play store and start enjoying the benefits today.

Credit One Bank In-depth Review

Website Design and User Experience: The website design of Credit One Bank is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The color scheme is pleasing to the eye and the fonts are clear and legible. Overall, the website provides a positive user experience.

Range of Products and Services: Credit One Bank offers a wide range of products and services to meet the diverse needs of its customers. From credit cards to personal loans, they have options for individuals with different financial goals and credit histories. Whether you're looking to build credit or earn rewards, Credit One Bank has a product for you.

Customer Service and Support: The customer service and support provided by Credit One Bank is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist you with any questions or concerns you may have. They strive to provide prompt and efficient service, ensuring that their customers feel valued and supported.

Interest Rates and Fees: Credit One Bank offers competitive interest rates and fees on their products. They understand the importance of affordability and transparency, and strive to provide their customers with fair and reasonable rates. It's always a good idea to carefully review the terms and conditions of any financial product before making a decision.

Application Process and Approval Time: The application process for Credit One Bank is quick and straightforward. Their online application is easy to complete, and you can expect a response within a short period of time. The approval time may vary depending on your individual circumstances, but Credit One Bank aims to provide a timely decision.

Online Banking Features: Credit One Bank offers a range of online banking features that make managing your finances convenient and efficient. From viewing account balances to making payments, their online platform is user-friendly and provides access to all the tools you need to stay on top of your finances.

Security Measures: Credit One Bank takes the security of their customers' information seriously. They employ advanced security measures to protect against unauthorized access and ensure the confidentiality of your personal and financial data. You can feel confident that your information is safe when banking with Credit One Bank.

Mobile App Functionality: The mobile app offered by Credit One Bank is highly functional and user-friendly. It allows you to access your accounts, make payments, and manage your finances on the go. The app is available for both iOS and Android devices, ensuring that you can bank with convenience no matter what device you use.

Rewards and Benefits: Credit One Bank offers a variety of rewards and benefits to their customers. Depending on the credit card you choose, you may be eligible for cash back, travel rewards, or other perks. They understand the importance of rewarding their customers for their loyalty and strive to provide valuable benefits.

Transparency and Disclosure: Credit One Bank is committed to transparency and disclosure. They provide clear and comprehensive information about their products, including interest rates, fees, and terms and conditions. They want their customers to make informed decisions and ensure that all relevant information is readily available.

Reputation and Trustworthiness: Credit One Bank has a solid reputation and is considered trustworthy in the industry. They have been serving customers for many years and have built a strong track record of reliability and customer satisfaction. You can feel confident in their ability to meet your financial needs.

Accessibility and Availability: Credit One Bank is accessible and available to customers nationwide. Whether you prefer to bank online, over the phone, or in person, they have options to suit your preferences. Their customer service is available 24/7, ensuring that you can get assistance whenever you need it.

Additional Features and Offerings: In addition to their core products and services, Credit One Bank offers a range of additional features and offerings. These may include credit score tracking, fraud protection, and financial education resources. They strive to provide a comprehensive banking experience that goes beyond the basics.

Overall Satisfaction and Recommendation: Overall, Credit One Bank is a reliable and customer-focused financial institution. Their website design and user experience are top-notch, and they offer a wide range of products and services to meet diverse needs. Their customer service is exceptional, and their interest rates and fees are competitive. With their commitment to transparency and security, you can feel confident in banking with Credit One Bank.

How to file a complaint about Credit One Bank?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Credit One Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint with Credit One Bank on ComplaintsBoard.com.

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Contact Credit One Bank customer service

Phone numbers

1877 825 3242 +1 (866) 803-1745 More phone numbers

Website

www.creditonebank.com

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