Credit Notify / Misinformation-FRAUD
Citi Cards offered me a 30 day FREE trial of Credit Notify after my account number had been stolen and fruadulant charges were made. I accepted, after being informed that my FREE trial would not begin until I received an enrollment package from Credit Notify. Well, after 40 days I have NEVER received an enrollment package, but Credit Notify has begun charging me for their services. A Credit Notify representative informed me that CITI was misinforming their customers, not them. Long story short, CITI doesn't accept responsibility as they claim their contract with Credit Notify states that the 30 days begins after enrollment package is received! What a joke, Not Citi's fault, Not Credit Notify's fault, just the poor customer who gets stuck in the middle! DO NOT ACCEPT AN OFFER FROM CITI TO ENROLL IN CREDIT NOTIFY OR IDENTITY MONITOR!