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1.3 62 Reviews

Credit Karma Complaints Summary

2 Resolved
49 Unresolved
Our verdict: If considering services from Credit Karma with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Credit Karma reviews & complaints 62

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Newest Credit Karma reviews & complaints

ComplaintsBoard
D
3:22 pm EDT

Credit Karma Hidden charges

This service claimed to be free of charge and promised to deliver high quality credit report for me. But instead of that all they've did was charging me credit card. There was no information about any kind of fees during signing up so I can only consider this situation as scam. All my attempts to get in touch with them failed because they don't pick up the phones and don't answer emails. Avoid this service!

Read full review of Credit Karma and 3 comments
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Reviewer35831
,
Aug 20, 2015 11:07 pm EDT

Never applied to Pay pal and would like hard inquiry removed from credit report.

269-8/58-8692

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hoffg
Middletown, US
Nov 04, 2013 10:36 pm EST

I have used Credit Karma for years. I have never ever needed to use a credit card. Yes, they would like you to apply for another credit card, but that's on you . Its is totally optional.

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wifi8827
, US
Oct 03, 2013 8:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Credit Karma is FREE. I have used them for a while to get my credit score. They do offer additional services for a fee, which is clearly stated in their terms of service. To get your credit score, you do not need anything but an email address.

The simple fact that you went to the next level and were required to enter your credit card number shows that you had to know that you were signing up for something beyond the free service.

ComplaintsBoard
C
5:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Credit Karma withdrawal

they took money out of my checking account without my knowledge and i want it back asap. if something says free then it should be free not scamed out of you. I am very pissed off and i want my money back NOW!

Read full review of Credit Karma and 8 comments
Update by C. Ouellette
Jul 30, 2012 5:46 am EDT

why is it i had money taken out of my account without my knowledge, This is not right for it said free credit report, that means not cost to me and i get slamed with a withdrawal from my checking account, Please put it back into my account asap.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Annette V Flanagan
, US
Sep 09, 2023 11:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You can contact the specialist that helped me get rid off negatives from my report and was able to increase my credit score with 100 points in 6 days...He's efficient and fast with what he does, I'm sure he can help anyone who needs credit assistance. He's dougfoster543 AT g/ma/il.dot.com

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Douglas Foster
, US
Sep 09, 2023 9:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Creditors failed me when i needed them most, thanks to Douglas for helping me re-apply for the card from his end and i paid for the delivery. I feel if you can't get approved for the card ; you should contact Doug via dougfoster543 at g,mail,dot,com

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George Spak
bristol, US
Jul 26, 2023 6:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i tried to change my e-mail address & phone number & address i send them e-mail but i get the same results my old e-mail is gspak2@cox.net they dont seem to get it and i sent my documents with my old email phone number & address

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chemist72
Appleton, US
Jun 17, 2023 7:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have saving account with credit karma, and they put a hold on my account. although I verified my identity by sending all the documents. Their customer service is terrible and they cant solve any problems. You cant even reach the investigation department. There is no clear communication. They practically kidnapped my money.

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Christine Wall
Franklin, US
Jun 18, 2023 12:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Credit Karma has locked my spend and save accounts and won't tell me why. They won't close the accounts and won't give me access to my money. Worst customer service. This can't be legal that they hold your money hostage like this...

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Melskee0503
Decatur, US
Mar 11, 2023 10:42 pm EST

My account was closed and I never received any notice logged on and seen account was closed and couldn’t be open days before my state refund was transmitted to the account ! I really need that money

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kar34
anniston, US
Sep 15, 2022 3:57 am EDT

I have used credit karma for years and occasionally i would get these ads saying i was already preapproved for a credit card i would apply then be denied. Hence hurting my credit score

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Jessica Stamper
, US
Nov 20, 2018 3:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

On my bank statement there is a transcaction not authorized and would like the money returned thank you

Credit Karma Customer Reviews Overview

Credit Karma is a popular credit monitoring service that provides free credit scores and reports to its users. The platform has received overwhelmingly positive reviews from its users, with many praising its user-friendly interface, helpful tools, and accurate credit monitoring.

One of the most significant advantages of Credit Karma is its ability to provide users with free credit scores and reports from two major credit bureaus, Equifax and TransUnion. This feature allows users to monitor their credit scores and track any changes that may occur over time.

Credit Karma also offers a variety of helpful tools and resources to its users, including credit score simulators, personalized recommendations for credit cards and loans, and a credit score tracker. These tools can help users make informed decisions about their finances and improve their credit scores over time.

Another benefit of Credit Karma is its user-friendly interface, which makes it easy for users to navigate the platform and access the information they need. The platform is also available as a mobile app, which allows users to monitor their credit scores and access their accounts on-the-go.

Overall, Credit Karma has received overwhelmingly positive reviews from its users, with many praising its free credit monitoring services, helpful tools, and user-friendly interface. If you're looking for a reliable and convenient way to monitor your credit score and improve your financial health, Credit Karma is definitely worth considering.

Credit Karma In-depth Review

Website Design and User Experience: The website design of Credit Karma is clean and user-friendly. The layout is intuitive, making it easy to navigate through different sections. The color scheme is pleasing to the eye, and the fonts are clear and legible. Overall, the website provides a seamless user experience.

Credit Monitoring and Reporting: Credit Karma offers excellent credit monitoring and reporting services. It provides real-time updates on changes to your credit report, including new accounts, inquiries, and derogatory marks. The platform also offers personalized recommendations to help improve your credit score.

Credit Score Accuracy: Credit Karma's credit scores are generally accurate and reliable. While they may not be the exact same scores used by lenders, they provide a good estimate of your creditworthiness. It's important to note that different lenders may use different scoring models, so slight variations in scores are expected.

Financial Tools and Resources: Credit Karma offers a wide range of financial tools and resources to help users manage their finances effectively. These include budgeting tools, credit card recommendations, loan calculators, and educational articles on various financial topics. The tools are comprehensive and easy to use, providing valuable insights into your financial health.

Customer Support and Assistance: Credit Karma provides excellent customer support and assistance. Their support team is responsive and knowledgeable, addressing user queries and concerns promptly. The platform also offers a comprehensive FAQ section and community forums where users can find answers to common questions.

Security and Privacy Measures: Credit Karma prioritizes the security and privacy of user information. The website uses encryption technology to protect sensitive data, and they have strict privacy policies in place. Additionally, they offer two-factor authentication for added security, ensuring that only authorized individuals can access your account.

Availability and Accessibility: Credit Karma is available to users in the United States and is accessible through both desktop and mobile devices. The website is compatible with major browsers and operating systems, ensuring a seamless experience for all users.

Pricing and Value for Money: Credit Karma is free to use, making it an excellent value for money. Users can access their credit scores, reports, and financial tools without any subscription fees. The platform generates revenue through targeted advertisements and partnerships with financial institutions, which allows them to provide their services for free.

Mobile App Functionality: Credit Karma's mobile app offers the same functionality as the desktop version. It is well-designed and user-friendly, allowing users to access their credit scores, reports, and financial tools on the go. The app also sends push notifications for important credit updates, ensuring that users stay informed about any changes to their credit profile.

Overall User Satisfaction and Recommendation: Overall, Credit Karma receives high user satisfaction ratings. The platform's comprehensive credit monitoring services, valuable financial tools, and user-friendly interface make it a top choice for individuals looking to manage their credit and improve their financial health. I highly recommend Credit Karma to anyone seeking a reliable and free credit monitoring solution.

How to file a complaint about Credit Karma?

Here is a guide on how to file a complaint against Credit Karma on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title: Summarize the main issue with Credit Karma in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Credit Karma. Mention key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Credit Karma on ComplaintsBoard.com.

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Contact Credit Karma customer service

Phone numbers

+1 (415) 692-5722 +1 (650) 944-3036 More phone numbers

Website

www.creditkarma.com

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Use this comments board to leave complaints and reviews about Credit Karma. Discuss the issues you have had with Credit Karma and work with their customer service team to find a resolution.