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Credit Diagnosis / Unauthorized charges to credit card!

United States Review updated:
4.6
Contact information:
Phone: 877-820-7107

I contacted Credit Diagnosis to order credit reports from the three major credit-reporting entities. I was unable to get assistance from them online and to phone them. They asked for sensitive information on the phone, which is illegal. They requested my SSN, for example. After being able to print out my credit reports, the next day I have three emails saying I will be charged a fee if I DON'T CANCEL. I did not authorize them to charge my card(s) for anything.
Va
0

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Al
  1st of Mar, 2008
Agree Disagree 0 Votes
I too received unauthorized charges to my credit account after requesting my credit report. This company makes it virtually impossible to contact them. I would NOT recommend this company for ANYTHING!!!
Sh
  1st of Mar, 2008
Agree Disagree 0 Votes

Credit Diagnosis - Scam charges!
Credit Diagnosis
Connecticut
United States
Phone: 1800-379-5036
www.creditdiagnosis.com

I have canceled numerous times with Credit Diagnosis after emailing and calling them because of the $1.00 (refundable charge... yeah right) and then they charged $29.95 immediately after that... I didn't approve the $29.95 charge nor the $1.00 charge. They still continue to charge my account for services I don't use.

If you call them, they will ask for your home phone number, credit card and SSN right off the bat!
Mi
  3rd of Mar, 2008
Agree Disagree 0 Votes

Credit Diagnosis - CHARGING MY CHECKING ACCOUNT UNAUTHRIZED CHARGES
CREDIT DIAGNOSIS
United States

I HAVE TRIED SEVERAL TIMES TO REQUEST MY LOGIN ID AND NEVER RECIEVED IT AND THEY HAVE NOW CHARGED MY CHECK CARD 39.95 THAT I DID NOT AUTHORIZED . I WENT TO GET FREE CREDIT REPORTS COULD NOT OBTAIN THEM ONLINE AND NOW THEY ARE CHARGING ME FOR SOMETHING I CANT EVEN ACCESS
Ms
  3rd of Mar, 2008
Agree Disagree 0 Votes

Credit Diagnosis - Unauthorized charges!
Credit Diagnosis
United States

I received 2 charges from these people... please don't get them ur information it is not a free trial basis...
Br
  6th of Mar, 2008
Agree Disagree 0 Votes
This company scams you for a $1.00 payment and never produces a report. Nobody answers their customer service line! Beware Do Not Use Them!!!
Ch
  18th of Mar, 2008
Agree Disagree 0 Votes
I also signed on for a "FREE" credit report and I did not get one! I waited two weeks to get something in the mail that would allow me online access to my credit report, and nothing came! If you attempt to call them, then you will only receive an automated system prompting you to get online and send an email... WHAT A JOKE!

DO NOT USE THIS COMPANY!
Ar
  22nd of Mar, 2008
Agree Disagree 0 Votes
I requested my free credit report and found they charged my credit card 1.00 three times and then 7 days later charged my card 29.95 twice. Please do not use this company. They were not authorized to charge my card for anything.
De
  23rd of Mar, 2008
Agree Disagree 0 Votes
I just opened my bank statement and I found three 1.00 charges and 2 times 29.95 to my account that I didnt authorize? How do I resolve this???
Sa
  25th of Mar, 2008
Agree Disagree 0 Votes
I also requested the free credit reort only to find that they charged my account a $1.00 fee and then a $29.95 fee. They did not mention a $29.95 fee and were unauthorized to charge my card. When I called them they acted as though they could not find anything associated me in order to get me to give them sensitive information. Only after I threatened to contact the FTC and the attorney general did they assure me that my account would be credited back in 2 days.
Ca
  28th of Mar, 2008
Agree Disagree 0 Votes
Don't call credit diagnosis it suck's.
Se
  1st of Apr, 2008
Agree Disagree 0 Votes
their a scam charged me 20 something dollars for nothing
Be
  17th of Apr, 2008
Agree Disagree 0 Votes
DO NOT USE THIS COMPANY!!! I also requested the free credit report and was charged a $1.00 membership fee. After no credit report was produced, I called the next day to cancel. That was on March 11, 2008. I received a statement today and was charged another $1.00 and it caused my account to go into overdraft!!! When I tried to explain to the representative what happened, she kept insisting my membership was cancelled in March and was no help to me at all. Now I am stuck with a $35.00 overdraft fee that I can not afford!! I hope I will not have this $1.00 charge another month.
Ja
  22nd of Apr, 2008
Agree Disagree 0 Votes
Not only do they charge you for things not authorized, they are spammers too!!! Our company server has been bombarded with gambling, viagra and othe spam since I went through the process of getting my credit report from them. They are a total rip off and just use your info to sell to scammers and spammers, DO NOT TRUST THEM!!!
De
  25th of Apr, 2008
Agree Disagree 0 Votes
This company is running a scam, probably on hundreds of thousands of people in this country. They advertised a FREE credit report, then charged me both $1.00 and $29.95. I have reported them to my credit card company. They should be reported to the BBB and any other strong anti-fraud business organization that exists. They are living off the interest charged to thousands if no millions of people they scam. They refuse to remove the charges, likely depositing them into an interest bearing account. WARN OTHERS!
Do
  19th of May, 2008
Agree Disagree 0 Votes
I have concelled everything from homeplayonline.com/value plus etc. they give out info when you check your credit report and sell it to these companies with your credit card number I have concelled my card but others beware of checking your credit report because when it's free it 's real not and it's not the dollar they say it is.
Da
  23rd of May, 2008
Agree Disagree 0 Votes
I have used the service before and never had a problem. I think the problem you are all having is that you don't cancel before the free-trial ends. I have used numerous credit reporting services and as long as they're cancelled in time no charges occur.

Also when signing up for anything online do look over terms and conditions, some websites will list charges and fees there, and most people do not read them. If you click 'agree' without reading, you never know what you've agreed to.
Sa
  25th of May, 2008
Agree Disagree 0 Votes
I have never signed up for this account. This is a true rip-off
Pa
  26th of May, 2008
Agree Disagree 0 Votes
I have also complained about charges on against my bank account. I cancelled my credit reprt thing 2 months ago and still charges are being withdrawn. I think collectively we should contact the Better Bussiness Bureau and file complaints against this company and maybe something will be done. Along with the BBB I plan on filling charges with the Attorney General in my State. I have changed my bank account number once and I can't do it again. That is the only way to stop the charges.
Tn
  5th of Jun, 2008
Agree Disagree 0 Votes
I had the same issue. I caught these withdrawls while they were in "Pending" status. If you want to rectify this situation, first contact your banking instituation and make them aware of what is going on. Let them know that these were unauthorized transactions. Most likely they will give you the numbers to these companies to see if you can rectify this on your own. Contact Credit Diagnosis @ 1-800-379-5036 and Privacy Matters 1-800-436-0817. Let them know where you stand and that you wish to be refunded due to poor or lack of services. In my case, they complied, and cancelled everything; but if they do not, you have the right to file a formal complaint with your banking institution. They will handle the rest. You can also cancel the card that these companies have on file so that there is no way of acessing your account. I hope this helps.
An
  5th of Jun, 2008
Agree Disagree 0 Votes

Credit Diagnosis - money
credit diagnosis
California
United States

I signed up for a "free" credit report for 1$ and credit report took $29.95 out of my account every month!!! It does not say this when you fill out the forms. DO NOT sign up!

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