[Resolved] Creationwatches.com / stay away from these guys
firstly the box that the watch came in is not a genuine seiko box it is badly constructed and a poor imitation, there was no watch cushion just a bit of roughly cut sponge . It is not an original box (the manual did not even fit in it )
Here is the actual email responding to my concerns
All our watches are 100% authentic. We deal only in genuine watches.
You can read our customer comments here:
The boxes are what we purchase separately from our suppliers. They are
easy for shipping and do not get damaged. The Original boxes are heavy
and cost $10-15 more and add $10-15 more to the shipping cost also.
Most of our customers would rather save the $30 than pay for the
A lot of online sellers do not even ship with boxes.
Here is the actual statement from there website
Are CreationWatches.Com's watches genuine?
All watches sold from CreationWatches are 100% genuine, authentic and brand new. We do not sell used, previously owned, replica, or imitation watches. All watches are shipping in their original packaging with the actual watch box and all the documents. Our thousands of customers from around the world will testify to the authenticity of our watches and our service. Customer Comments about CreationWatches.com
at this stage I am not sure if the watch is genuine or not and I am going to get it checked. When I pointed out the contradictions from the first email and their website statement they said that they would forward it on to someone called Jason. I am still awaiting a response from Jason. I would advise you to be careful about what you maybe getting involved in. I wish now that I had spent the extra money and got it from a more reputable company.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Creation Watches Customer Care's Response, Nov 28, 2012
The box is different but the watch itself is exactly what was ordered! The buyer wanted us to refund a huge amount (sort of black mail) to him and this negative review upon our refusal.
Creation Watches Customer Care's Response, Dec 25, 2012
We did apologize to the customer and also gave the customer the option to return the watch and we were willing to refund some amount for the box. However the buyer wanted an unreasonable amount . I do agree that our initial reply should have been better worded and not accusatory.
Creation Watches Customer Care's Response, Aug 18, 2013
we have replied to your email. The delay in replying was due to the weekend.
Creation Watches Customer Care's Response, Jan 15, 2018
You can check serial number is on the back side of the Watch. Please
filled the warranty by yourself.
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