Creation Watches
reviews and complaints

Hi I want to cancel my order I do not see this option on your site you can please cancel the order and refund my credit card. As i decided to buy a diffrent watch. Im sure that we can resolve this issue. the order has not been shipped yet. Your a great company and im looking to buy more watches soon.
Order number : [protected]. I also wrote you an email([protected]@gmail.com)

Thanks and have a nice day

Hello, I bought a watch from Creation Watches on 29 November 2019. It has been almost a month and the tracking code has been stuck on transit status for 14 days. It apparently has been shipped but has not arrived in my country. I tried e-mailing Creation Watches but they have not replied at all about this issue. This feels fishy and very shady. No customer support at all.

Order no. [protected]

Company took payment - 4 days later had a response saying that the item was out of stock - email stated I could re-order another watch or request a refund?
Have sent in excess of 10 emails but no one ever responds. Have rang the uk customer service number but no one ever answers - answer phone messages left but no one calls back.
Have eventually had an email response (1 week after purchase date) stating to reorder the replacement item but they haven't refunded me?! Again we now have complete email silence?!
I have now had to get PayPal involved as again no one answers the customer service number or responds to emails?!
The online chat on their website is useless and always says there are no agents available?!
Worst thing is is that I stupidly re-0rdered the replacement watch so am now nearly £800 out of pocket with no watches and now no one responds?!
Absolutely shocking customer service - avoid at all costs!
I will now also be contacting my credit card company to log a complaint and see if there is anyway I can get my money back.
Worst company ever!

Hi there, please see the details below. I am still waiting for my Casio G shock.
I emailed you on 9th of August and you guys replied on 12th of August stating that I will be receiving my order in 3-4 weeks. It has been more than a month now and I am still waiting on my order to be delivered to me.
If you guys can't deliver what you guys have promised please refund my money.
My order details are as below.
Order ID : [protected]
Tracking number:DP945014888NZ
Date: Sunday 04 August, 2019
Customer: Robin Annakutty Joseph
127 Ohaupo Road
Melville Hamilton, 3206
Waikato,
New Zealand
Email: [protected]@gmail.com
Payment Method: Braintree Products Total Including Tax 1 x 1 x GD-100-1BDR NZ $93 Total: 93 Sub-Total: 93
I spoke with the local post office and the service, they told me they haven't received the item yet. Then I contacted Sing post by tracking the parcel and it shows "receive the item at the sorting center". But there is no item to receive.
This is so frustrating as I have been waiting for more than a month for an item that I have paid for and everyone I contacted comes back to me saying to contact you guys as you are the one who sold the item to me and sent from overseas. They are even asking me to lodge an inquiry from creation watches end and that's you.

I am not looking for a tracking number as it's not helping me. But you are sending me tracking number again and again.

I want an answer now as to what's happening with my order.

SO DISAPPOINTED! This was my first time.. and last time.. purchasing from this website. I ordered 2 watches and one arrived damaged and not in working order. I contacted customer service asap and their response was to bring it to a watch repair person and pay to have it fixed or pay for shipping to return it. I could not believe this was their response! I allowed them numerous opportunities to provide more appropriate customer service but they refused. Needless to say I will NOT be purchasing from them again and warn others as well. Total waste of my money!

Hi,

I have ordered a watch from creation watches with Order No: [protected] on Feb 19th 2019.

The watch reached me on March 14th with a ridiculous customs duty imposed (80% of the watch cost), hence i refused the delivery of the watch and immediately informed creation watches that i am returning the order.

To my surprise, when i checked the tracking information of the order after couple of day - It showed 'DELIVERED'. How and when- no one knows, at the time when i returned the package the postal guy clearly recorded the written statement as "Delivery Refused".

I asked the postal guy how many days does it take for the package to return to creation watches, for which he replied 2 weeks.

Today is 22nd April, more than a month since the watch was returned. I contacted creation watches many times in tis time period and the only reply i got is - "The watch hasn't reached us". The tracking information shows " Item Delivered".

I have a feeling that the watch is lost and creation watches is not refunding or giving me a coupon to buy new watch.

Dear sir or madam,

It has been almost 10 months that I purchased a fossil watch from Creation Watches, but i have not received it yet. Their mail states that the watch has been shipped, but I have not received anything. I have contacted them more than 15 times via the email, but each time they are telling me they are trying to solve the problem with Singpost (Singapore post). I want just my money back.

Details Company
Box 30, Macpherson Road Post Office, NY
Singapore - 913401
+1 347 380 6876
www.creationwatches.com

I would like to hear from you as soon as possible, I should be grateful.

Kind regards,
Abdellah

Dear All

I ordered watch from Creation Watches however i never recived it
detailed description in below link with proof et

https://www.complaintsboard.com/complaints/creation-watches-no-item-no-refund-since-1-year-lack-of-contact-c1078258.html

Customer service promised refund when i delete negaive opinin. i said im expecting refund and later i will delete complaint.

However i never got money i provided proof from bank that in nvere recived charg back and support service contact stop replay agian-no resposne no watch no refund.

Relay be careful with this company

I purchased a watch for my husband's 65th birthday this year in October. It said free P&P worldwide but this company is based in Singapare so you are liable for the customs duty they impose on you when it is shipped, in other words it's just a cheap way of them avoiding paying this charge themself, which is why they advertise it as 'free' - it never will be unless shipped within the same country.
Watch finally arrived and didn't work, we contacted them via telephone at first (don't bother - there is no one on the end of these telephone numbers) to request a refund and eventually resorted to emails, hundreds of them. Despite asking for the name of the CEO, a full refund and charges/compensation, they just kept sending the same paragraphs, repeating the same information. They did eventually send a refund which was £3 less than the actual price and to date we have not had the generous 15 singapore dollars to compensate us for all the inconvenience caused. We had to pay the return postage and custom duty which equates to over £40. So we ended up with a watch that didn't work, a birthday that was ruined because he had no present, weeks of email correspondence between us in which they deny any responsibility for the return charges/customs charges etc, despite the watch not working when it was received. PLEASE beware of this company, they do not care about the customer and have no intention of reimbursing in full you or compensating you for the inconvenience they cause you. Horrific experience and will never use again. Very upset by this transaction.

I bought a Casio analog digital watch today on your Creation Watches website and made payment through PayPal. I received a payment confirmation email immediately after. However I decided to cancel the order because I don't want the item anymore. I emailed customer service asking for the order cancelation and full refund before item can be packaged and shipped. It's been over eight hours since I contacted customer service but haven't gotten a response yet. Could you kindly cancel my order and make a refund to my PayPal account.
Thank you.
Order number [protected]

I have been trying to communicate with Creation Watches, they have not helped at all. They take longer than a week to respond each time, have not progressed my issue and I still have not received my product.

If you have to deal with their customer service be wary of the poor quality and ability to help should any issues arise.

This has gone on for 30+ days now, with me trying to reach a resolution but I am out $100 on a product, they will not accept responsibility for their mistake and have demonstrated a lack of understanding for making things right.

Do not deal with this company.

I bought a Seiko SNK809K1 and paid extra to have the original Seiko box. Order number [protected]. After over a week they dispatched the parcel on the 13/11/18 and sent me a tracker number and the parcel turned up really quickly on 17/11/18. I opened the parcel and yes I had a Seiko watch box but it was empty, they hadn't sent me the watch. The dispatch note showed that the parcel they sent out weighed 0.15kg but the box and watch should weigh 0.24kg and with the extra packaging it should be around 0.25kg. I photographed the note and sent it in an email to Creation Watches but total silence from them. The experience from ordering to getting the parcel has been really difficult and I wished I had done more research on Creation Watches. I am one of the moderators on the r/watches subreddit of reddit.com and when this has been resolved I will be detailing my experience with Creation Watches in the forum

I ordered watch 1 NOV 2017

now is nov 2018 and

I didnt get watch and no refund

customer service stop responding to my emials

I was patient for one year- they consantly replaying from time to time that they are working on it

Please be careful with this shop

terrible customer service -lack of smooth contact no solution, and finlay no concact at all

value of watch 150 USD :/ i wish my money back

I purchased a watch on October 19th and was provided a confirmation email with a tracking number. I realized I needed to alter the shipping address and immediately reached out to customer service.

I received a generic email, was advised to contact the shipping company (who told me to speak with Creation Watches) and have not been able to get in touch with someone that will help me at Creation Watches.

To top it all off, the tracking number they provided me isn't showing a product status and the shipping company has not received the package on their end.

I really just want to adjust the shipping address, but I can't get anyone from Creation to help me do this.

Cheers,
R

I bought a Seiko SKX007 from Creationwatches but the watch lost two minutes per 24 hours. I took to an authorized service provider who told me the watch is without warranty since creationwatches isn't an official retailer. I ask Creation Watches about it and they tell me to send them the watch at my own expense. I have now waited 15 weeks and there isn't any indication that i will ever get my watch.

Every few weeks i get a mail asking to wait just a little longer and i wait but it seems the words of Jason and Sally at Creationwatches aren't worth anything. These people are ruthless scammers. I don't recommend doing business with them.

30th of april 2015 i purchased a seiko prospex baby tuna from creationwatches...delivery was fast, but it stops there. after sending the watch back for warranty repair due to moist inside the watch in august 2015 i got the watch back a few months later in the same condition(moist inside casing). After sending the watch back for a second warranty repair they have been unable to deliver a repaired watch back to me. in late 2017 all communication was stopped, no replies on my mails, no phone number to call, i have even left jason a few messages on his facebook page without any replies. so here i am, over two years after shipping my watch in for repair and it is still not repaired. extremely poor customer service. where a serious company would have sent me a new watch, or money back...theese guys take your watch and shut down all comunication.

I ordered an Orient Mako 2 watch from Creation for my Fathers 60th birthday gift . I ordered an orient presentation box separately, as the postage option I selected did not include the box. Seemed odd but still a good price so I went for it.

I received the watch and box quickly. The outer packaging and Orient cardboard box were in perfect condition but the actual presentation box was in terrible condition and looked like it had been wet at some point and was now disintegrating with black dust every where including all over the watch.

No problem I thought, I'm sure creation will sort it and send me a replacement box. I sent them pictures and explained the issue. They have refused to send a replacement box and have given me two options. Either send the watch (which I want to keep) and box back at my expense or accept $15 to buy a box from an Orient distributor in my country.

I emailed back to say according to Orients website there are no centres in the UK and after lots of searching the only place I can find a replacement is on eBay for £40 I also let hem know how disappointed I am with the condition they sent me my purchase in and their customer service. I have had no reply.

So all in all a completely unsatisfactory experience and a watch I can't really give as the nice gift I had hoped.

I would advise anybody who asked to steer clear.

Guys, if you are in the market for a watch, I suggest you to stay away from this shop.

I've purchased ska371 on 22h of august 2017 (order #[protected]) for about 200 bucks.
And I never received my purchase.
It was officially confirmed as damaged during shipping with sing post.
Not a big deal, happens every day.
According to international post rules, until the item is not received - it belongs to sender and he has an ultimate right for guaranteed compensation.
So normally, the shop refunds you once it happens or send your purchase again.

But not creation watches.
Instead of this, creation watches simply keep replying with "we're doing our best working with sing post. Please wait for update".
6 months passed already. No money. No watch. No refund. Nothing. Just endless replies about allowing them some more time.
My worst online shopping experience ever.!

I suggest you to stay away form this dealer. Don't risk your money here.

Read this before you shop with creation watches.!
Guys, if you are in the market for a watch, I suggest you to STAY AWAY from this shop.

I've purchased SKA371 end of August 2017 (order #[protected]).
And I never received my purchase.
It was lost somewhere during shipping with Sing Post. Not a big deal, happens every day perhaps.
As you know, If the item is not received - it belongs to sender and he has a right for compensation.
So normally, the shops refund you once it happens or send your purchase again.

But not creation watches.
Instead of this, creation watches simply keep replying with "we're doing our best working with sing post. Please wait for update". Customer service is answering as some kind of robot.
5 months passed, guys. No money. No watch. No refund. Nothing. Only endless wait without any result.
I suggest you to stay away form this lawless dealers. Don't risk your money here.

I regret dealing with CreationWatches.com, I purchsed an Invicta watch, order indicated 10-14 days delivery via DHL Express to Canada, time past and I contacted CreationWatches.com and they updated the order 3 weeks later saying it as sipped via SingPost and will deliver 3-4 weeks, I am now close to week 5 and not yer received.
This company is purposely misleading customers with the information provided prior of ordering.
Their customer service is extremely poor as it seems like an automated machine answering the requests, you will never get an straight and clear answer.