[Resolved] CreationWatches / non delivery of the order
Hello, I have bought Seiko Lord Two-Toned Stainless Steel Fixed Swarovski Crystal Bezel Ladies Watch SRLZ88P1, order #[protected] on 05.12.2014 from the CreationWatches official on-line shop. On 15 of December 2014 they have sent me confirmation of shipment via BPost with invalid shipment number BPI0017SG000042227. On all my requests on delay and non-receipt they were answering that it will be received within 2-3 weeks.
It is already more than one month the item is not received. I have applied to local post office and they have explained me that it is impossible to send something internationally without registered tracking number and they have confirmed that the shipment number is invalid. At the same time, the Seller, Creation Watches (REDSOL PTE LTD according to invoice) cannot provide any information about the order and confirms that the shipment is not trackable. As a result, they have stolen my money.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Creation Watches Customer Care's Response, Jan 13, 2017
Sorry for delay, your watch has been sent by BPost for this kind of shipping direct tracking is not available in most cases. However you may be able to track the package once it reaches to your country with your country post.
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