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Replied
non delivery of the order
Hello, I have bought Seiko Lord Two-Toned Stainless Steel Fixed Swarovski Crystal Bezel Ladies Watch SRLZ88P1, order #[protected] on 05.12.2014 from the CreationWatches official on-line shop. On 15 of December 2014 they have sent me confirmation of shipment via BPost with invalid shipment number BPI0017SG000042227. On all my requests on delay and non-receipt they were answering that it will be received within 2-3 weeks.
It is already more than one month the item is not received. I have applied to local post office and they have explained me that it is impossible to send something internationally without registered tracking number and they have confirmed that the shipment number is invalid. At the same time, the Seller, Creation Watches (REDSOL PTE LTD according to invoice) cannot provide any information about the order and confirms that the shipment is not trackable. As a result, they have stolen my money.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
I returned defective watches, but seller stopped to communicate with me
I wasn’t satisfied with the services of www.creationwatches .com. I bought 4 pairs of watches from them, but all four were defective and one of them didn’t work at all. I contacted the seller and explained the situation, and he agreed to replace them or repair. After I sent watches back, this jerk simply stopped to reply and I have no idea what happened with my phones. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
unprofessional
I was really excited to use creationwatches.com after reading the testimonials on their site. I should have shopped else where. I ordered a seiko diver on a Monday with 2 day express shipping. Creationwatches sent me an email and tracking number saying they shipped the watch. 4 days later the watch is still in Singapore... A week later they email me to tell me the watch is out of stock. Really? A week later? After telling me the item was shipped... And none of the emails I sent prior to finding out the watch was out of stock have been replied to. No communication, no timely shipping, they sure didn't forget to charge my account right away though... Go figure.
Creation watches should have alerted me right away that the item was out of stock. Not lie to me and tell me it has been shipped just to buy them selves time.
DO NOT TRUST THE TESTIMONIALS ON THEIR WEBSITE.
I was foolish enough to believe them, don't make my mistake!
They ignore inquiries from customers and DO NOT uphold their commitments (2 day shipping not 10 day).
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
scam - order number: [protected]
Hi,
This was my first purchase with them and very disappointed. Their Seiko watches doesn't come with the original packaging and if you want a nicer Seiko Box, you would need to purchase it for $6.00 which I did but when I got still got the generic Seiko Box that everyone else get. I do believe this additional charge of $6.00 is a scam for them to earn extra money in my opinion. I also believe that this isn't the first time that there has been a complaint against them regarding this issue.
Hopefully this issue gets resolved with your help and be addressed to for the last time so that it would not happen to other consumers.
Thank you.
Respectfully,
Paul T.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
package not received
AGO 16 - I purchased a citizen watch in CreationWatches.com
AGO 28 - They send me the tracking code to see where my watch is.
SET 9 - I send an email to CreationWatches.com with a report from DHL that say : The item could not be delivered and is being returned to sender.
SET 10 - CreationWatches.com reply "Dear Cristian,
Your order already has been shipped via Registered shipping. It might take 2-4 weeks to reach the pakage. Please do not worry about that, your package is already on its way. It will reach you soon. However you may be able to track the package once it reaches to your country with your country post."
SET 19 - After i told creationwatches to read carefully what i send the reply: "Dear Cristian,
We have raised an inquiry with DHL Global mail for your order. We will
update you soon as we get status from them.
SET 26 - After me asking what happendes with my order creation watches reply: "Dear Cristian,
We have forwarded your enquiry to the post concerned.
We'll keep you informed as soon as there's any updates from them.
Please note that the Post may take up to 2.5 months from the date of enquiry to have a conclusive reply.
Best Regards,
Sally"
OCT 19 - CreationWatches say "Dear Cristian,
You will receive the watch within 3 working days."
OCT 19 - My Reply "Awesome! What is the new tracking code?"
OCT 28 - I got this email from creationwatches asking for more money without a reason valid "Drear Cristian,
The watch has been returned back to us, if you want to receive it you
have to pay USD 20 for re-shipping fees.
Please pay the price from the following link:
http://www.creationwatches.com/products/order.php?id=20&orderfor=ReShipping&curr=USD
Also inform us after the payment is done."
OCT 28 - My reply "Why i have to pay re-shipping fees? I do not return the watch. And on the mail on 19th oct you say exactly:
"Dear Cristian,
You will receive the watch within 3 working days."
Please give me a good explanation for this. "
I dont really know what else to do besides make a dispute on my credit card. I preffer my watch.
The complaint has been investigated and resolved to the customer's satisfaction.
very disappointed with this company
Very disappointed with this company, ordered watch as a present it arrived damaged. Got in touch by e-mail as the phone line for UK is just an answering service telling you to email them. Email got passed to someone called Justin who told me all watches are checked prior to being dispatched. After a number of days emailing he finally said I could return for an exchange, this was a Xmas present for my husband. Anyway, watch cost £14.73 to return and according to my tracking arrived in 5 days but according to creation watches it was about two weeks by which time there was no watches the same type in stock. I got told that I would get the delivery charge refunded "shortly" this was over a month ago! So now I have no watch and am £14.73 out of pocket. The customer service is atrocious. The website showed that the watch was in stock so I ordered it again, money came out if bank then next day I got an email telling me that sorry watch is not in stock and we will refund you shortly. This is the worst Internet company I have ever dealt with.
Very disappointed with customers service.
I bought and orient star with arrived defective by the clasp.
I contacted them, no answer until insisting. Then refused to repare It. The said the were just sellers. And they do not give warranty in my country.
Moreover, I took it to a watchmaker and told me it was not a real orient.
I don't know what to think of these guys.
Replied
avoid this one at all costs
Tonight the Bookkeeping of Epson Italia called me and she asked if I had bought a watch because Italian Custom and Federal Express invoiced to Epson Italia about 18, 22 and 10.80 Euro, respectively. Now I am in a big trouble : I could even be dismissed because I took advantage to charge the payment of Custom and shipping fee to Epson Italia.
You wrote to me that you never had problem with custom and that the shipment was free. I put in the order to you C/O (CARE/OF) EPSON ITALIA etc etc that is the address of my work office because no one is at home during the day but you make the mistake to ship to Epson Italia, so I paid the watch but Epson Italia paid the Italian custom and the Fed Exe shipment.
I am very upset and worried on what it could be happen next week.
More that that the box containing the watch is not Seiko original and the Warranty it is just an anonimous stamp on the instruction book : I wonder if the official maintenance network in Italy would accept to repair the watch in case of problems.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry that Fedex sent the invoice to your company. We do not control that. I have checked with FedEx and they told me that since the address was your company address, that is where they will sent you the Italian VAT invoice.
--Raul, CreationWatches.com
Replied
stay away from these guys
firstly the box that the watch came in is not a genuine seiko box it is badly constructed and a poor imitation, there was no watch cushion just a bit of roughly cut sponge . It is not an original box (the manual did not even fit in it ) Here is the actual email responding to my concerns Hello, All our watches are 100% authentic. We deal only in genuine...
Read full review of Creation Watches and 36 commentsAbout Creation Watches
Being in the business for many years, Creation Watches has garnered a reputation for offering genuine, brand-new watches at highly competitive prices. The company is steadfastly committed to authenticity, supplying all their products with original manufacturer's warranty, guaranteeing their customers not only attractive prices but also assured product genuineness.
Another aspect that sets Creation Watches apart is its global reach. They offer international shipping, ensuring that customers from all around the world can enjoy their extensive selection of timepieces. The company's e-commerce platform is user-friendly, allowing easy navigation through their wide array of watches, simplifying the buying process for customers worldwide.
Customer service is another pillar of Creation Watches' operations. They place immense value on their relationship with customers, striving to provide excellent pre-sale and after-sale service. The company has a dedicated team of customer service representatives available to answer any queries, ensuring a seamless shopping experience from browsing to purchase.
Creation Watches has also integrated secure payment systems on its platform, offering multiple payment options for customer convenience. Whether it's credit/debit card transactions or via PayPal, the checkout process is secure and reliable, providing peace of mind to customers.
In summary, Creation Watches stands as an eminent player in the online watch retail sector, renowned for its vast selection of genuine, high-quality watches, competitive pricing, global shipping, dedicated customer service, and secure shopping platform. Their commitment to these attributes has cemented their reputation as a reliable and trusted destination for watch enthusiasts around the globe.
Creation Watches Customer Reviews Overview
Creation Watches is a premier online watch retailer known for its diverse catalogue of high-quality, authentic timepieces from globally respected brands. Offering a wide selection of automatic, quartz, and digital watches, Creation Watches is a much-loved destination for watch enthusiasts.
The positive reviews surrounding Creation Watches primarily highlight their vast selection of watches. Customers frequently praise the variety of brands and styles available, which allows them to find a watch that perfectly matches their taste and budget. This impressive selection, coupled with the authenticity guarantee and competitive pricing, is often lauded in customer feedback, marking Creation Watches as a preferred online platform for watch shopping.
Another key point that consistently surfaces in positive reviews is their efficient global delivery. Customers from various parts of the world appreciate the fact that they can order a high-quality watch from renowned brands and have it delivered to their doorstep. The speed and efficiency of the shipping process, despite its international scale, have won over many customers who value convenience and prompt delivery.
Customer service at Creation Watches also earns positive comments. Many customers have appreciated the responsiveness and helpfulness of the customer service team, who have assisted them throughout the shopping process. The commitment to customer satisfaction is evident in the proactive manner in which they handle inquiries and solve any issues that arise.
Finally, the ease and security of the online purchasing process is another aspect frequently mentioned in positive reviews. Creation Watches' website is user-friendly, with simple navigation and an easy checkout process. The use of secure payment systems provides customers with confidence in their transactions, contributing to an overall positive shopping experience.
In conclusion, Creation Watches garners a considerable number of positive reviews, with customers appreciating the broad range of authentic, high-quality watches, efficient global delivery, committed customer service, and secure, user-friendly shopping platform. The company's consistent focus on these areas contributes to its status as a leading online watch retailer.
Yes, Creation Watches is a legitimate online retailer specializing in the sale of watches from various brands.
Creation Watches claims to sell authentic and original watches, sourced directly from manufacturers or authorized distributors.
Creation Watches offers a wide range of brands, including Seiko, Citizen, Casio, Orient, Tissot, and many more.
It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with Creation Watches.
Creation Watches has a return policy in place, allowing customers to return their purchases under certain conditions. Review their terms and conditions for specific details.
Creation Watches uses reputable courier services for shipping and provides tracking information, ensuring that customers receive their orders in a timely manner.
Be aware of any additional fees, such as import duties or taxes, when purchasing from Creation Watches. Review the terms and conditions before placing an order.
Yes, you can find user reviews for Creation Watches on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
Creation Watches offers a warranty on the watches they sell, but the terms and coverage may vary depending on the brand and model. Review the warranty information provided on their website for specific details.
Creation Watches offers customer support through email and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Creation Watches often offers competitive pricing on their products, but it's essential to compare prices across multiple retailers before making a purchase.
Creation Watches uses encryption and secure payment processing methods to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Creation Watches may occasionally offer discontinued or limited edition watches, depending on their inventory.
Creation Watches may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
Creation Watches aims to provide accurate product information and images, but it's essential to verify the details with the official brand websites or other reputable sources.
While Creation Watches aims to provide accurate watch specifications and features, it's essential to verify the information with the official brand websites or other reputable sources.
Yes, Creation Watches ships to various countries worldwide. Check their shipping information and policies for more details.
The processing and shipping time for orders placed on Creation Watches can vary depending on the product and destination. Review the shipping information on their website for specific details.
Creation Watches may offer watch accessories or additional products, such as watch straps or cases.
Yes, Creation Watches provides tracking information for orders, allowing customers to monitor the progress of their shipment. The tracking details are typically sent via email after the order has been processed and shipped.
Overview of Creation Watches complaint handling
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Creation Watches contacts
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Creation Watches emailscontact@creationwatches.com100%Confidence score: 100%Supportgonzo@creationwatches.com98%Confidence score: 98%wholesale@creationwatches.com76%Confidence score: 76%sales
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Creation Watches addressBox 30, Macpherson Road Post Office, 913401, Singapore
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Creation watches are an awful company I orderd a watch on 23.11.14 and I am still waiting for my refund after I got an empty box from them best thing to do is try and get refund because your not going to get the watches
We always try to give best service to our customers, we regret any inconvenience caused.