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Crate&Barrel / Delivery fees

1 United States Review updated:

Ordered a bookcase from Crate & Barel and went it arrived it was damaged. I called them and advised them and they came and picked it up, but charged me for delivery. What type of customer focus is that...charging a customer for delivery on a damaged piece of furniture!!!Unreal!

Ga
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  • Ji
      30th of Jul, 2009
    0 Votes

    Ordered a bookcase from Crate & Barel and went it arrived it was damaged. I called them and advised them and they came and picked it up, but charged me for delivery. What type of customer focus is that...charging a customer for delivery on a damaged piece of furniture!!! Unreal!

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