Craftmaster / Poor Workmanship
Purchased couch and chair in separate upholstery fabrics 7/2013. When they were delivered, both pieces had bad upholstery issues - both pieces had frayed edges on corners. The couch had a piece that was too short and did not cover properly around the edge. It was crooked and appeared to be glued underneath to fit. The chair skirting was puckered and crooked. Both pieces had to be returned. Dealing with customer service was horrible. One of the managers was rude and matter of fact on the phone. Our local furniture store handled the situation to get it fixed. Now 18 months later, part of the arm of the couch has come apart or away from the main frame of the couch. We are very particular with our furniture and this product was not worth the money paid for it. The workmanship is shoddy and I fear more issues in the future. Upper management had refused to do anything but apologize - they will not discuss the poor quality of their product. Having to work with the local furniture store to have their contractor repair. I will not ever purchase nor recommend Craftmaster.