Cracker Barrel

On 09-21-1018 ordered 2 go plates said it would be about 30 so I waited 45 and went in to get plates paid for the order stood inline another 10 15 minutes waiting and then I asked the hostess how long does it take to get a go plate bought two of them and when they finally brought it got to car looked in to see it it was the right food so drove home sat down to eat would have thought it to be hot after all the wait time or at least warm got country fried steak and gravy meat was tough and cold the gravy came out of bowl since it didn't not have any on it when he came out it was molded to the cup was in a cup that looked just like the bow it came out in a big round clump like it just came out of refrigerater, so it all was cold mashed potatoes were so stuck together that if you wanted to throw it, it would have stayed together, biscuits were hard mac and cheese looked melted please let your people no it was a very bad service and the food was terrible for 24, 00 it should have been a great meal, this looked like one of the frozen TV diners you but in freezer just not warmed up

I ordered the Holiday Celebration Meal from the Long Hollow Pike, Goodlettsville TN three weeks before pick up date/ time of 12/24/17 12 pm. I arrived 12/24/17 and my receipt shows I paid at 11:33 am. I waited until 2:15 pm before I received my order. The food was prepacked and cold/frozen so obviously I was not waiting for bread to finish cooking as I was told. No explanation was provided to me when I asked the manager "Gabe" what had taken over 2 hours and 45 minutes for my order to ready. He was rude and dismissive. I am 60 years old, very patient and I do not behave in a rude manner and I do not do so during this ordeal. I would like a full refund of the cost of the Holiday Celebration meal. I can provide a copy of my receipt. This is my second email concerning this issue. It has been two weeks since my first complaint with no response. The food was delicious and the reheating instructions very clear. I cannot fathom why it took 2 hours and 45 minutes to pack up the
pre prepared food. I would very much appreciate a response and resolution to matter. If someone cannot solve this to my satisfaction I need the contact information for the next person up the chain of command in the customer
service department.
Thank you.
Debi Richardson
[protected]@hotmail.com
[protected]
203 Lucien Dr
Goodlettsville Tn 37072