Menu
Cracker Barrel
Cracker Barrel Customer Service Phone, Email, Contacts

Cracker Barrel
reviews & complaints

www.crackerbarrel.com
www.crackerbarrel.com

Learn how the rating is calculated

1.2 498 Reviews

Cracker Barrel Complaints Summary

20 Resolved
469 Unresolved
Our verdict: If considering services from Cracker Barrel with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Cracker Barrel has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Cracker Barrel. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Cracker Barrel reviews & complaints 498

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
2 reviews
1
7 reviews
Sort by:

Newest Cracker Barrel reviews & complaints

ComplaintsBoard
G
2:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel very poor service

ate at the Cracker Barrel restaurant @ Oolthwah, TN on 6/24/18 traveling back to North Alabama. My husband and I stopped to eat dinner, it was not extremely busy, approx. 3/4 full. We waited 45 minutes for our food. My mashed potatoes was cold, pintos cold and my husband got turnip green, mostly juice not much greens, and cold pintos. however, my fish and macaroni & cheese was hot.

Just thought you should know!

thanks for you time.

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
L
8:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel cold food, burnt chicken fried steaks

Husband and I stopped at your store #129 in Urbana, IL. We were on vacation from Texas. My husband ordered chicken fried steak, it was so burnt that my husband had to ask for a new one. The new one was burnt around the edges. He trimmed that part off and finished his already cold meal.
We have never gotten food like that before. We will still go to Cracker Barrel, I think it was just a bad cook.
This is just for your information about that location.

Thank you,
Sandra Williams

Read full review of Cracker Barrel
Update by Lucas4
Jun 17, 2018 9:00 am EDT

The waitress was very nice, but the food was cold and burnt

Hide full review
ComplaintsBoard
T
12:30 am EDT

Cracker Barrel Management

Well june 9 I was scheduled to work all day alot of the employees had been complaining of it being hot. Well I have a condition where if I get to hot or overwhelmed I have to take a break, long story short I told the managers sever times I was hot not one of them let me take a break and stood there as if I was talking to myself well the last time I said something about being hot I fell out and hit the floor. Instead of a manager coming to see if I was alright they told other employees to move me to the side and get the rest of the food out as if I was nobody and they never wrote a accident report.

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
K
10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel Macaroni & cheese sharp cheddar

Bought the box 2 weeks ago at my local Walmart, went to make it today for lunch to discover it expired in Nov of 2017 and when I opened it the cheese pouch had a hole in it. Very disappointed that it stayed on the shelf for months after it expired and nobody seemed to notice. My family doesn't have a lot and this was a splurge for us. To spend $4 on a box of Mac & cheese that is expired and bad is a little aggravating.

Read full review of Cracker Barrel
View 0 more photos
Hide full review
ComplaintsBoard
R
6:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel Campfire meals

Good food and service overall which is not the reason for this feedback. Cracker Barrel use to have a fall off the bone baked chicken on their campfire menu wrapped in foil with the potatoes and carrots. I found out that has now been discontinued and replaced by a glazed chicken that is somewhat dry and ordinary. The campfire beef is ok. But the chicken was 5 star! Very very disappointing it is no longer available!

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
J
12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel old timer breakfast.

Bacon tasted like it had been under heat lamp for a long time. Tasted burnt. The hash brown casserole was the worst I have ever had. Have been going to your chain for a long time. This is one of my favorite meals. Feel I need a refund on meal. Didn't complain to waitress. Didn't want to make her feel bad and it wasn't her fault. John Taylor 17684 Highway FF Mexico Missouri

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
L
7:41 am EDT

Cracker Barrel food

My family went here to eat spent 80.00 dollars and when our food came out it was cold and portions were really small our waitress never once offers us refills didn't even come check on us worst service ever experienced had a very unhappy family and ended up having to go somewhere else to eat due to the small amount of food I requested a discount be applied and they refused which left me to pay an 80 dollar bill that didn't satisfy myself or my family very unhappy customers

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
M
8:22 pm EDT

Cracker Barrel Manager

The service was very slow, due to it being busy and not many servers. I over heard a manager laughing with a waiter and waitress about only giving a waitress 1 table. The more I watched it was a joke among employees and had that young waitress with only 1 table to serve had more than 1 table the service would not have been so bad. It is highly discouraging, to see such immature behavior especially coming from management. If they were reprimanding the waitress by only giving her 1 table that is fine but when they make a spectacle of it and laugh and carry on as if it's a joke that is very unprofessional. As I was leaving I saw the young lady go into the bathroom in tears. I'd say this Cracker Barrel location needs to demote some employees if not get new ones. I will never eat here again. Bullying in the best word that comes to mind

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
E
6:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel Over employee experience and how cracker barrel don't live up to their name or values that they calm they have

My name is Ebony Lopez Munoz. I am a former employee of Cracker Barrel due to I quit on Monday April 2, 2018. I have been with the company for almost 4 years and I will never eat or even tell anyone to work their because there values are so wrong. The reason I feel that way is because when I started working I just had my 5 child which at the time when I was hired he was two months old at the time plus I moved from Georgia to Alabama and I always want to work a Cracker Barrel for some odd reason just thought the idea of being a server was cool lol. So back to the story so I got hire in 2014 of June I was insecure at first because I was scared to talk to people and didn't have the confidence to start conversation or even ask for drinks. I remember my first day after my two days of training to become a server how I was in the vestibule scared and about to have a panic attack when a former server name April came up to me and was like what wrong baby why you want go to your table I was like I'm to scared but she look at me and could see I was freaking out but she coach me into greeting them and when I did that when I realized that there was nothing to be afraid of no one was judging me or being rude they was normal like me so my spirit lit up because I was proud that day even though I only made 18 dollars my first day. I was so happy I told my husband he just laugh lol but he saw the joy on my face and just laugh cause he loved to see me happy. So the first couple of months I was learning and approving on my people skills and Confidence's and making friends and opening up to employee's which everybody like me I just never smile lol. Around Christmas tine that year of course it was going to be slow because our traveler's was all gone and then I learnt what a snow bird was (which is people up north) and I would always stay at night to help the closers close and learn my job better and try to learn everything I could about my Job and what I need to approve on and studied my hand book and menu that Mrs. Brenda the etc and that time had given me. During the middle of the year I learning and taking my par test so I could get my Stars and I was working doubles and Moring shift that where I meet all the original Cracker Barrel employee's the one's who had been there since Cracker Barrel had own in Foley, Alabama so I was still need there they didn't know me at the time because since I had gotten hired I was only working night's and would help close. So the original Cracker Barrel new the books by heart and would correct me if I did something wrong and they stayed in my behind until I learn everything so I didn't mine because I was new and didn't know nothing about Cracker Barrel at that time and I meet Mallory and Cory, Cory was nice aways happy to see me made me JOIN in groups to help with my shyness and made me feel like I was at home, but I stayed away from Mallory she was always gossiping and talking about other people. oh yeah and I meet Greg our GM at the time to but never spoken to him because he look serious all the time lol he was nice though and always listen and work with me and my family and Tony did too even though at the time no one liked him because they say he was really mean in all he was just serious and took his job to the heart he believed in Cracker Barrel and that we was all a Cracker Barrel family. So by the end of 2015 we had a new person came in and his name was Joel us employee's was looking around because we didn't know anything about a manager was leaving which was Greg at that time so when he told us we was all shock and begged him to stay but he left. So around November of 2015 Joel can in the first thing he did was gave everyone hours they couldn't work and made up different rules and just had all of us in chao because we was scheduled hrs we couldn't work oh yeah and we was not allowed to get breaks we had to put orders in and have drinks in two min we could have a comp or we would be getting written up and we could not get another job or we would get fired. So yeah it change alot from what I was used to but hey I was ok with the until he begin to harass his employees one time he walk out the office with a towel on his head and was like Donna this how your mama where it and laugh in her face mine you she was a 35 yr old black women with a husband and kids so she was angry and upset about the incident I was too because what he had said was wrong so she call corporate on him and when he found out it was her he begin to give her 10 -15hrs a week to teach her a lesson he say, during that time alot of employees where getting verbally abuse by him even her manager's he woke with he would call them names and belittle them in front of us and he would do the same to us so alot of people was quitting and also he would make comments about how I have alot of kids I must of been on the snap program for little black kids ect. So Joel became would only work on the day shift never nights and he became close friends with a server name Cory and Mallory and Catherine because they was young and pretty but he would also bully and pick with Mallory on the other servers and threatened to fire them when ever they would say something back to the bullies or him. Then he begin to give them more's hours let eat in server ale and each at the table with them while we are being there section but they was getting the tips and we was working our butts off, I also begin to close so I was made one of the man closer's I injured my foot from working 14 days strate and having like one day of but getting call in on days off and had to work there was a time I had a week long doctor excuse and was told I still had to come in or I would get fired so I did cause I didn't want to lose my job I loved it so I came in with a full ankle brace on I didn't served but two hrs cause I was in so much pain but I made I I closed but my husband was upset too. So I Craig announced that he was leaving because of the manager Joel attitude and work with Tony the former manager of Cracker Barrel and work for his family we all cried because he treat us with respect and like family and cared about his employee's unlike Joel. Tony did to I can remember when I didn't make enough money to buy my family something to eat he knew something was wrong but hey I didn't like asking people for help but I did he brought all of us food that night I was crying and greatful at the time, so we had lost to good manager's by then and that when Erik came in so Joel and Erik already new either form working previously so they was old pals and friends and they begin to bully Paul the manager all the time about his weight and about how he was so big that he was lazy Joel never like Paul so he decided to talk to his day shift girls about him and his fellow manager's the friends Mike and Erik a came up with a scheme to get him fire saying and telling the employee's that he stole money but during that time from the day Joel got there he was working the computer's with scheduling and ect. But Paul talk to us and said he told the corporation that him and James was associating out side of Cracker Barrel during that time which wasn't true the truth was that Joel let it be known to us employee's that him and Jim was best buds even when us employee's tried to tell James about the treatment and behavior of the manager's he would pull us in the office and would say who are you Cracker Barrel is not going to believe you y'all are nobody they will believe me over you and James my friend he ain't going to do nothing about what you told them so some more quit and alot mod the kept the mouth close due to intimidations with fear of loosening there job due to call corporate and telling on him so manger Paul left then came Matt we thought we had it bad but when they got together Cracker was hell so Matt came around I think 2016 and stuff really hit the fan so Joel had that rule about getting another job you would be fired and yes he meant what he said he fired the heck out of Cracker Barrel crew so they went to work with Craig and Tony which I was said and poor Mrs Brenda our etc at that time was so tense a wired up from the verbal abuse and picking and mistreatment of her her ring got damaged so she ask cracker barrel to reimburse for the ring oh Matt, Joel, and Erik picked on her the whole time and til she reach her breaking point and quit so during all this all the employees was smokeing cigarettes in the bathroom Mallory and amber and Joel, and. Matt both manager smoking marijuana outside in the parking lot we all new but what could we do we all had been calling hr and they always want on paper when we write it they did nothing and plus they new we was getting retaliated against by no hrs and belittling us writing is up on everything like guess walking out not paying for food comps on food because the guess didn't like it or the guest never pick there food up on Togo order's written up for not having the right table number so in the beginning almost all the original Cracker Barrel had left except like a couple of us and all the belittling and bullying was still going on even though they would hired people and they would quit after a few day or a week or two so David Gonzales became the etc until we get a replacement but before Mrs. Brenda left I was approved of becoming a red apron a trainer so I was training people before my apron came in she order so that's what I was waiting on sorry back on track so David was our sub etc until we got a replacement but Joel or Erik didn't like him they would make joke about him being Hispanic and being gay and his SEXualities but he they the manager's though it was okay during that time I was going to church but Joel rule was no one had off days you work what I scheduled you or get fired point blank period no one could cover a shift for you at all under no circumstances so yeah that was pretty hard like hard so we went threw our dry season of making little money but Joel didn't like David and gave him 20 hrs a week even when he tried to explain himself to Joel he would not give him more hrs instead he cut the guess he thought that was funny huh so David got a new job with Mrs Brenda at Applebee's Mallory over heard and told Erik and so Erik called David to the office and ask him about the job David to him he did and that he still could work his job Erik was like ok that cook but when Joel Erik And Mallory came to the office and told Joel and Joel said that Erik had to fire him so they let David go. So right then I knew it was my turn I panic cause I knew they was going to start pick on me so during that time I [censor] myself off stayed out they was so they didn't have to pick but he they found me one time I had work 14 hrs that Saturday and had to come in at 7:00 they next day but we left the building sound 2:00 we was busy that night very night so I put the wrong number in on the table they found me and call me out in front of everyone and was like are you stupid or what you don't know how to fing read or what if you don't know the table number here's the fing chart I was like dude I'm sorry but y'all don't have to call me name or talk to me like that so Matt go mad and charge at me and told me to go to the office right now which I did when we got there he was like when Joel and I speak you need to shut your mouth I was like there's away to talk to people and you should never talk to me like that act like a manager not a bully so they continue with the harassment and I called hr they said they would investigate but every time they would only talk to day shift not the night shift so they thought everything was okay because he was talking to only Joel favorites at the time our retail manager left to Mrs. diana she new I was having a heard time but was like stay strong I did I begin to get tired of all the mismanagement of the whole group so I threatened them with a lawyer Joel found out so when I was coming in to clock in they sit me down at the round in the third dining room and was like is there something you need to say to me I told him no I've already tried to talk to you about your treatment me towards me so he was like I see your getting a lawyer and since you want to get one we going to see who going to be at the top so two weeks I was getting written up every other day yelled and called names for comps and customer's walking out on there tickets but I didn't budge a bit just made me stronger and determine not not quit cause like hr said hold because there going to be a change during that time I fail my evaluation Matt fail me then apologize about failing me and our new etc came bre she worked with Joel from malbus and they where buddy buddy so everything was crazy I ask her for my red apron she said I didn't get it but o new Mrs Brenda had order so I ask Joel where it was he was like I don't know my she for got to get you one cone to find out he gave the red apron to Catherine day shift one favourite girls but Bre was not help she would not help us with our situation with the manager's or even talk to us about the problem we had with the manager's oh yeah plus he took the hr number down so we couldn't make a complaint and bre wouldn't give us the number and when someone did talk to her she would tell the manager's and talk about them with him and watch and sit and let him belittle them around that time we where getting know if we where able to get insurance from CB but Joel Ony put his favorites name on a list and told the rest or us we didn't approve for it coming to fine out all was able to get it except for new hires employees and the our new retail manager came to she said that she had reported the manager for harassment on me he pull her to the office and bullied and fuss her out so that didn't work out to good and so all this was 2017 Joel was still hear so ibwas moving at that time I took my took weeks vacation in October because either I take the vacation or quit cause I was so tense from all the toxic and negativeness so I did and when I came back Joel and Matt was gone and I was relief but they left and the harassment still continue and I realized that NOTHING really change and things remain toxic so I left April 2 2018 so from my ex I learn that Cracker Barrel don't give a crap about us little people all they care about is the number's and sale's and how fast we get the order in hr want do nothing not a real investigation they look like he if the gm making the store number 1 with the highest sale and big bonuses he must be doing something right but the mess up part is that Cracker Barrel calm to be a family ordain business if so why are all your employees not treated equally or why y'all turn the cheek on the Acton's of other's just be he good and raising number in store's for y'all they say money is the root of all evil and I believe that and I think y'all believe it too because if you didn't you wouldn't allow your manager or someone in higher power to treat y'all employees like this all the manager's demand respect I understand that I've always given respect even when I was being mistreat but the never given it back or treat us like human beings your employees belittle mistreated Verbally abuse us for years and y'all didn't do nothing I now y'all have people smart enough to no that if plenty of employees are calling about the harassment from there manager and other staff members something must be going on like 1+1=2 I now they could tell staff members where being intimated or something you all fail your employees cooks, dishwasher, prep cooks cashiers, night maintenance and server's we where a family all we wanted was respect and y'all could fight for us knowing y'all sent a person with a history or harassment and other things that right there let it be known that yall are all in it for the money and us little people deserved to be treat better because without us y'all wouldn't be making money or have a chain of Cracker Barrels

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
D
5:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel food and service

The waitress forgot to bring our bread like we asked after telling her we had been traveling all day and not eaten all day . Both meals were lukewarm and completely cold before finishing meal. The chicken fried steak was not a real steak but a patty and was put on top of the okra which was soggy and in the gravy. There was not enough room to cut up food from being crowded on plate with all the vegetables on the plate. Three vegetables and meat all on a small plate is not enough space. No place to put your bread on your plate. The mashed potatoes were hard. The rolls were flat and overcooked. The music was way to loud. And we never got a refill on our water.

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
G
3:32 pm EST

Cracker Barrel cashier and manager refused to accept a legal $100 bill

Tried to pay with a $100 bill I just got at my bank's ATM. The cashier called the manager to to front, where he proceeded to hold the bill to the light, put on bill scanner, then ask me for another type of payment, upon which time I produced my debit card and paid my bill. He was short with me and acted as if I was trying to scam you establishment for a $10.90 Chicken Fried Chicken special, at which time other Patrons waiting in line looked at me as if I was a crook. I immediately return to my bank and presented the bill in question, and was assured it was real and legal tender. I do not appreciate in way this type of treatment, or your manager accusations. The survey code on my receipt is [protected]. I will eat in one of establishment again, I will post this on all my media outlets including my website, as to make sure none of the followers make the mistake of visiting any of your establishments and are put through this type of [censor]! This happened at Dunn NC, #539

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
W
1:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel Oven baked mac & cheese

My daughter and I have purchased cracker barrel oven mac & cheese a few times, the first being right before christmas. My daughter had bought three bags of the sharp white cheddar to prepare for a party. Two bags had the correct cheese and the third bag had an orange cheese. We thought it was a packaging fluke.

A few days ago I bought two packages of the oven baked havarti and one bag was missing the breadcrumbs that you sprinkle on top. Apparently there are major errors happening in the packaging of this product. If it's happened to us twice.

I will include pictures with bar codes of the latest two products as the first time we did not take pictures. We love the product but feel the packaging should be consistent and wanted to make you aware.

Thank you,
Wendi hulsey
1491 san carlos ave
Deltona, fl 32738

Read full review of Cracker Barrel
View 0 more photos
Hide full review
ComplaintsBoard
D
6:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel breakfast items

Cracker Barrel San Marcos, TX 2-4-18.
Biscuits cold, hashbrown casserole like a rock, eggs and sausage underdone, didnt receive parts of several orders. Almost every plate we ordered had issues. We would have had to send everything back & wait another 25 minutes & fear the food would come back out as bad as before so we advised the cashier so she could get a manager however all we were told was we should have told the server. Apparently the manager doesn't want to be bothered. We have been lifelong fans of CB but this experience is making us rethink patronizing a brand that cares nothing about their customers. I even sent a complaint online on 2-4-18 and to date have heard nothing further indicating no one cares. Very disappointing

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
D
6:31 pm EST

Cracker Barrel Wait time to pick up holiday meal

I ordered the Holiday Celebration Meal from the Long Hollow Pike, Goodlettsville TN three weeks before pick up date/ time of 12/24/17 12 pm. I arrived 12/24/17 and my receipt shows I paid at 11:33 am. I waited until 2:15 pm before I received my order. The food was prepacked and cold/frozen so obviously I was not waiting for bread to finish cooking as I was told. No explanation was provided to me when I asked the manager "Gabe" what had taken over 2 hours and 45 minutes for my order to ready. He was rude and dismissive. I am 60 years old, very patient and I do not behave in a rude manner and I do not do so during this ordeal. I would like a full refund of the cost of the Holiday Celebration meal. I can provide a copy of my receipt. This is my second email concerning this issue. It has been two weeks since my first complaint with no response. The food was delicious and the reheating instructions very clear. I cannot fathom why it took 2 hours and 45 minutes to pack up the
pre prepared food. I would very much appreciate a response and resolution to matter. If someone cannot solve this to my satisfaction I need the contact information for the next person up the chain of command in the customer
service department.
Thank you.
Debi Richardson
[protected]@hotmail.com
[protected]
203 Lucien Dr
Goodlettsville Tn 37072

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
L
9:28 am EST

Cracker Barrel The managers

I worked at cracker barrell in Newport TN me and my daughter got hired at the same time and I'm 53 years old have served tables most my life and I have never been treated so bad as a employee from mangers in my life and my daughter bless her heart she is still holding on they show so much favoritism and use cursewords toward the employees are rude and I think doesn't need to be mangers they are the meanest people to certain ones at their store and that's just not right to be treated the way these mangers do the one named Ryan does and says thing that is derespectful to some of the girls I think that's called sexual harassment but he has a best friend that works above him no I don't care who he has as a friend he should not be aloud to do that and I have told my daughter to complain about him or zoo the company this is absolutely not right my name is lagretta Lucas I did work there so I know it's true and your supposed to be a family type restaurant I would not want my grand child hearing the fits those people throw do something with the staff my phone number is 423/237/3450 I'm going to see how long it takes for something to be done at this store

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
M
1:10 pm EST

Cracker Barrel Raw chicken, uncooked pancakes & a side of disrespect

Cracker Barrel - Twinsburg, OH.My family visited the restaurant on Christmas Eve.

The chicken on my wife's salad was raw in the middle - completely pink. The pancakes we ordered for the kids were also not cooked in the middle. When we let the manager know, he acted as though it was an imposition. And his solution?

He offered to take the raw chicken dinner and the uncooked pancakes off our bill. (Duh!). He did not apologize or offer not to charge us for the replacement salad that my wife did not touch since she felt so ill after biting into the raw chicken. The manager was completely dismissive of our concerns, did not apologize, and offered an insufficient remedy to the situation.

I suspect that he did not have any training whatsoever regarding how to address situations such as these. Which is surprising, since when we first raised the issues with our waitress, she also did not seem surprised, did not apologize, and simply said: "Would you like something else?". Thus, it seems like the kitchen issues must not be a surprise. This concern is not so much about the kitchen staff.

Mistakes happen, and I realize that they were rushing to close early on the holiday. But, the manager's response was terrible, and seems to be a sign of bad overall management.

Read full review of Cracker Barrel and 1 comment
Update by Mixelplik
Dec 30, 2017 1:11 pm EST

It has been a week since we filed a formal complaint with Cracker Barrel. To date, they have not even acknowledged our issue.

Hide full review
1 comment
Add a comment
ComplaintsBoard
J
5:17 pm EST

Cracker Barrel no one ever contacted me back regarding an online order issue

I purchased a magnetic dart board online via cracker barrels website on black Friday.
I waited over a week (thinking it was held up in the mail) and then went online to check the status. It just says approved when I key in the order number.
I have left 2 voicemails on the only 1-800 number available on the website, emailed customer service and used the messenger service on the website. NO ONE has contacted me back!
This was a gift for tomorrow (12/7) and needless to say, I've had to do something completely different now.
I am beyond frustrated with the lack of any response from cracker barrel.

Read full review of Cracker Barrel and 1 comment
Hide full review
1 comment
Add a comment
C
C
Cheryl Robbins
, US
May 05, 2018 7:59 am EDT

I have had the same issue with a online order. This also happened in Dec 2017 and here it is May and I am still continually contacting them without a return call as of today. HORRIBLE CUSTOMER SERVICE!

ComplaintsBoard
C
11:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel musical led christmas tree, $39.99 made exclusively for cracker barrel, pan creations batch 170521 on 5/21/2017

I purchased the lovely musical Christmas Tree in Waco, TX in mid-October while on a trip. I did not open the tree until this week and to my dismay and disappointment the tree did not work. I put in new batteries, double checked the instructions and spent about a hour hoping I could get it to operate. But to no avail. It is broken.
I do not want a refund, but I do want a replacement tree that works. Would you please mail one to me? I will be happy to return the broken one.
I tried calling the phone number but no one ever called me back.
I have planned my holiday decorations around this tree. I thought all my nieces and nephews would get a chuckle while watching it.
My name is Colleen Chadwick, 2802 Collins Moss Road, Mill Creek, OK 74856. My cell number is [protected], email: [protected]@gmail.com.
Please respond. Thank you, Colleen

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
T
11:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cracker Barrel poor customer service

On November 23, 2017 Thanksgiving Day. My family and I went to Cracker Barrel for our dinner. Our waiter whom was wearing the apron with the name Richard on it was very rude, nasty and unpleasant. If it wasn't Thanksgiving and I hadn't already waited 2hours I would have left. The table next to us had been seated after us was greeted by a waiter and I ask where was our waiter. That waiter said someone will be with us. After awhile a waiter was passing by and I stopped him and he decided to take our order which he was the waiter but was passing by without acknowledging me and my family. He then took our order. My 91 year old mother ask for bread and after a long time of waiting for bread we asked Richard again can we get some bread. He said "I cant" my daughter said is it not ready and he replied "I cant". He then said I have people in front of you I cant. I asked for the manager the manager never came. I went to speak with the manager he said he would send us some bread. A while later Richard came out with bread and took it to the people behind us and we asked where was our bread. He responded back sarcastically "I was told not to serve this table anymore" he was merely being funny because he knew we wanted bread. I have never to my knowledge been discriminated against before in my life but I feel that, that is what happen to me yesterday at the Linthicum Heights MD 21090 Cracker Barrel restaurant. If possible I would like gift cards to visit a different Cracker Barrel for my family of 6 that was mistreated yesterday.

Read full review of Cracker Barrel
Hide full review
ComplaintsBoard
W
10:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cracker Barrel thanksgiving dinner order

My name is Naomi Griffin, I order a Thanksgiving Dinner. I was told that my order would be ready at 12:00.i arrived there at 12:00 I waited in the line until 05:00pm, just to be told by Manager Mr Paul that there was a big mix up with people orders and some of the side items they had ran out and it would be an additional hour to wait. We were told if we could not wait the cost would be reverse back on our cards. This was so disappointing and a big inconvenience for my family . The pictures I am sending will show how unorganized this store was it also show how trashed was piles up beside the door where food was being transferred, also how the staff was not wearing gloves when the food was being served. There was also a freezer that sat in the parking lot where food was stored and the door remain open for the time I was there. I thank you in advance for addressing this matter.

Read full review of Cracker Barrel and 1 comment
Resolved

This has been resolved

Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 24, 2017 2:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Those who work in food service/preparation are not legally required to wear gloves.

Cracker Barrel Customer Reviews Overview

Cracker Barrel is a popular online store that offers a wide range of products, including home decor, clothing, toys, and food items. The website has received numerous positive reviews from customers who have praised the quality of the products, the reasonable prices, and the excellent customer service.

Many customers have commented on the unique and charming selection of items available on the website, with several noting that they have found items that they could not find anywhere else. The quality of the products has also been praised, with customers noting that the items they received were well-made and durable.

In addition to the products themselves, customers have also praised the customer service provided by Cracker Barrel. Many have noted that the company is responsive to inquiries and concerns, and that they go above and beyond to ensure customer satisfaction.

Overall, Cracker Barrel has received overwhelmingly positive reviews from customers, with many noting that they would recommend the website to others. With its unique selection of products, reasonable prices, and excellent customer service, it is easy to see why Cracker Barrel has become a popular destination for online shoppers.

Cracker Barrel In-depth Review

Overall Rating: 4.5/5

Business Category: Restaurant and Retail

Website Design and Navigation: The Cracker Barrel website has a clean and user-friendly design. The navigation is intuitive, making it easy to find information and browse through the different sections of the site.

Product Range and Quality: Cracker Barrel offers a wide range of products, including home decor, clothing, and food items. The quality of their products is consistently high, with a focus on traditional and authentic flavors.

Pricing and Value for Money: The pricing at Cracker Barrel is reasonable and offers good value for money. The portion sizes are generous, and the quality of the food justifies the price.

Customer Service and Support: Cracker Barrel provides excellent customer service and support. The staff is friendly and knowledgeable, always ready to assist with any inquiries or issues.

Shipping and Delivery: Cracker Barrel offers shipping and delivery options for their online orders. The shipping is prompt and reliable, ensuring that your products arrive in a timely manner.

Return Policy: Cracker Barrel has a fair and hassle-free return policy. If you are not satisfied with your purchase, you can easily return it for a refund or exchange.

User Reviews and Ratings: Cracker Barrel has received positive reviews and ratings from users. Customers appreciate the quality of the food, the friendly service, and the cozy atmosphere of the restaurant.

Social Media Presence: Cracker Barrel has a strong social media presence, with active accounts on platforms like Facebook, Instagram, and Twitter. They regularly engage with their followers and share updates and promotions.

Accessibility and Inclusivity: Cracker Barrel strives to be accessible and inclusive to all customers. Their locations are wheelchair accessible, and they offer menu options for various dietary restrictions and preferences.

Sustainability and Ethical Practices: Cracker Barrel is committed to sustainability and ethical practices. They source their ingredients responsibly and support local farmers and suppliers.

Innovation and Technology: Cracker Barrel embraces innovation and technology to enhance the customer experience. They have implemented online ordering and a mobile app for convenient dining and shopping.

Competitor Comparison: Compared to its competitors, Cracker Barrel stands out for its unique blend of restaurant and retail offerings. The quality of their food and products sets them apart from other similar establishments.

Pros and Cons:

  • Pros: Delicious food, friendly service, wide product range
  • Cons: Limited vegetarian options, can be crowded during peak hours

Final Verdict: Cracker Barrel is a fantastic restaurant and retail destination. With its delicious food, friendly service, and wide range of products, it offers a unique and enjoyable experience for customers. Whether you're looking for a hearty meal or some charming home decor, Cracker Barrel is definitely worth a visit.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cracker Barrel customer service

Phone numbers

+1 (800) 333-9566 +1 (615) 443-9266 More phone numbers

Website

www.crackerbarrel.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cracker Barrel?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cracker Barrel Customer Service. Initial Cracker Barrel complaints should be directed to their team directly. You can find contact details for Cracker Barrel above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cracker Barrel. Discuss the issues you have had with Cracker Barrel and work with their customer service team to find a resolution.