Cracker Barrel reviews and complaints 1
View all 489 complaintsCracker Barrel - Service
Well my waitress was shadowing a new recruit. They introduced me. And the "teacher" waitress tried taking my order WHEN she was handing the menu to me. I asked if I could get some sweet tea. They returned with tea - I gave my order of chicken fried steak with carrots and mashed potatoes. The teacher asked whether I wanted cornbread or biscuits - I replied just cornbread. I then waited. In the meantime a lady was seated at the next table. Same duo attended her needs. I waited. She was served her dinner while I waited- I asked if I could get my cornbread and a refill on my sweet tea. The teacher stated "well your food is ready now" and I asked if I could get my cornbread with my dinner then. So my dinner of chicken fried steak was delivered with green beans and broccoli. I sat silent. The lady across from me had already ate and left. I had had a long day without lunch and I ate that was delivered. Then they refilled my SWEET TEA with unsweetened tea. Then brought me two biscuits. Hmmm. I pulled aside the pupil and gave her $5 and asked her to please bring me a SWEET TEA to go. And she did with a smile and asked me if I actually got the right order. She noticed. I told her that she might consider NOT using the lessons being taught by her teacher. My ticket was delivered WITH my meal SO I decided NOT to order dessert. And I chose to end my long day there.
I'm hoping that this note can be used in future training of your waitstaff.
I owned my own business in the mortgage credit reporting agency for 14 years prior to selling to a national competitor. I handled the sales end of the business but my customer service staff made my company a success. I could sell the first credit report but my clients RE-ORDERED because of the service they had received from my customer service representatives.
My point in saying something about the service I received is to be able to correct the training of your waitstaff. I thoroughly believe customers have the right to be heard. However I also know the boss needs to hear the complaints in order to retrain and address any insufficientances.
I sincerely appreciate the opportunity to be heard.
Respectively,
Tammy M Price
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