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Service / food
on Oct 19 2018 at 920 am three of us walked into the Springfield Illinois Cracker Barrel for breakfast. We were greeted and sat. The restaurant wasn't very busy and we ordered our food. We waited and waited the waitress didn't check on us, so we continued to wait finally after 35 minutes a manager walked by we flagged him down and asked to check on our...
Service
Well my waitress was shadowing a new recruit. They introduced me. And the "teacher" waitress tried taking my order WHEN she was handing the menu to me. I asked if I could get some sweet tea. They returned with tea - I gave my order of chicken fried steak with carrots and mashed potatoes. The teacher asked whether I wanted cornbread or biscuits - I replied...
Read full review of Cracker Barrelnail polish rules for employees
My family member works for a Cracker Barrel as a waitress and she has been told she can only have French painted fingernails. She has pale pink on her nails done with a 2 hour process that can't just be removed very quickly. I get that you don't want servers to have gaudy nail colors but nude pink? Give me a break. I find that her nails and hands are far more presentable than a server who has chewed short nubs for fingernails touching my plate. This rule needs to be extended to more than just French tips. Sorry, not sorry if this rant seems petty but I find your rules to be petty and ridiculous.
Unethical, unprofessional behavior
My name is Robert Leatherwood. I live in Fultondale, Alabama 35068 and pratronize your Cracker Barrel in Gardenale, Al, 35071 frequently. Tonight I went in for dinner as I often do, Brandon took my order, it was busy as usual on a Friday night at this time. I waited abut 20 minutes, no problem. A girl brought my vegetable plate as I ordered. She brought the...
Read full review of Cracker BarrelService and food
On 09-21-1018 ordered 2 go plates said it would be about 30 so I waited 45 and went in to get plates paid for the order stood inline another 10 15 minutes waiting and then I asked the hostess how long does it take to get a go plate bought two of them and when they finally brought it got to car looked in to see it it was the right food so drove home sat down...
Read full review of Cracker BarrelOur meals
My 2 sisters and I went to Cracker Barrel this morning. After waiting approx 30 minutes for our breakfasts we had to leave. We had other things scheduled. Nobody came by to apologize or give us an update or anything. We were disgusted so we left. AWFUL and we are regular customers This is not the first time one of us has had below par service or quality...
Read full review of Cracker BarrelEmployee abused, double standard, gm and dm heartless.
My husband work for cracker barrel for over 5 years now. When he first started with them he told me everynight best place to work, until past 2 and half years. The gm has been put so much pressured on all the managers and pitnching the penny to the point of rediculous! Cut the lobors, cut the labors!!! Oh wait I just cut the line cook... So managers have to...
Read full review of Cracker Barrelbreakfast
Your Ocala branch on SR 484 was a disaster for my wife and friends. Sunday 5th August around 10am approx we gave our name to the two employees on front desk duty, there to seat people making sure a smooth and enjoyable start to eating. Andrea and Brittany both on that desk not only gave our table away to another group just arriving, we had been there for 10 minutes waiting but showed absolutely no remorse or offered an apology! Then to compound matters we were seated at a booth for four people we were five, plates everywhere no room to sit comfortably, just miserable. Then to my horror we sat there for another eleven minutes before anybody came to the table. The waitresses tried to placate this misery but the problem lies squarely with the front desk where the two staff members showed a complete lack of care kindness or consideration. Playing a role of ‘above' the customers satisfaction and a very poor representative of Cracker Barrel's principles and working mandate!
Dinner
My husband and I went to Cracker Barrel July 23, 2018 . We came for chicken and dumplings (Which we love there) in Meadville, PA. We were so disappointed that they were all out of them. So, we ordered the roast beef. When they brought us our dinner we were in shocked of the little piece of roast beef. It was very thin and very small. It was a small plate...
Read full review of Cracker Barrelcracker barrel paducah ky 42003
I went to Paducah ky cracker barrel today at 11;20 order 3 to go turkey & dressings wiith a extra order of dressing & an ice tea to drink. I waited until 12;30 for my order while other all around got these, I thought this was a little long for service. while lady behind the register said in there behalf the online orders are down. very disappointed mary roettger 6530 new liberty ch rd kevil ky 42053
service
On our family vacation me and my family stopped at Cracker Barrel in Powdersville, SC for lunch. Our server was very nice but our food took over 30 minutes to come out. Apparently it was the servers first day on the floor & she wasn't changed in the computer so our order did not go through to the cook. She was very apologetic but we were traveling with two small kids who grew very impatient. We love cracker barrel but this was not a good dining expereience.
very poor service
ate at the Cracker Barrel restaurant @ Oolthwah, TN on 6/24/18 traveling back to North Alabama. My husband and I stopped to eat dinner, it was not extremely busy, approx. 3/4 full. We waited 45 minutes for our food. My mashed potatoes was cold, pintos cold and my husband got turnip green, mostly juice not much greens, and cold pintos. however, my fish and macaroni & cheese was hot.
Just thought you should know!
thanks for you time.
cold food, burnt chicken fried steaks
Husband and I stopped at your store #129 in Urbana, IL. We were on vacation from Texas. My husband ordered chicken fried steak, it was so burnt that my husband had to ask for a new one. The new one was burnt around the edges. He trimmed that part off and finished his already cold meal.
We have never gotten food like that before. We will still go to Cracker Barrel, I think it was just a bad cook.
This is just for your information about that location.
Thank you,
Sandra Williams
The waitress was very nice, but the food was cold and burnt
Management
Well june 9 I was scheduled to work all day alot of the employees had been complaining of it being hot. Well I have a condition where if I get to hot or overwhelmed I have to take a break, long story short I told the managers sever times I was hot not one of them let me take a break and stood there as if I was talking to myself well the last time I said...
Read full review of Cracker BarrelMacaroni & cheese sharp cheddar
Bought the box 2 weeks ago at my local Walmart, went to make it today for lunch to discover it expired in Nov of 2017 and when I opened it the cheese pouch had a hole in it. Very disappointed that it stayed on the shelf for months after it expired and nobody seemed to notice. My family doesn't have a lot and this was a splurge for us. To spend $4 on a box of Mac & cheese that is expired and bad is a little aggravating.
Campfire meals
Good food and service overall which is not the reason for this feedback. Cracker Barrel use to have a fall off the bone baked chicken on their campfire menu wrapped in foil with the potatoes and carrots. I found out that has now been discontinued and replaced by a glazed chicken that is somewhat dry and ordinary. The campfire beef is ok. But the chicken was 5 star! Very very disappointing it is no longer available!
Read full review of Cracker Barrelold timer breakfast.
Bacon tasted like it had been under heat lamp for a long time. Tasted burnt. The hash brown casserole was the worst I have ever had. Have been going to your chain for a long time. This is one of my favorite meals. Feel I need a refund on meal. Didn't complain to waitress. Didn't want to make her feel bad and it wasn't her fault. John Taylor 17684 Highway FF Mexico Missouri
food
My family went here to eat spent 80.00 dollars and when our food came out it was cold and portions were really small our waitress never once offers us refills didn't even come check on us worst service ever experienced had a very unhappy family and ended up having to go somewhere else to eat due to the small amount of food I requested a discount be applied and they refused which left me to pay an 80 dollar bill that didn't satisfy myself or my family very unhappy customers
Manager
The service was very slow, due to it being busy and not many servers. I over heard a manager laughing with a waiter and waitress about only giving a waitress 1 table. The more I watched it was a joke among employees and had that young waitress with only 1 table to serve had more than 1 table the service would not have been so bad. It is highly discouraging...
Read full review of Cracker BarrelOver employee experience and how cracker barrel don't live up to their name or values that they calm they have
My name is Ebony Lopez Munoz. I am a former employee of Cracker Barrel due to I quit on Monday April 2, 2018. I have been with the company for almost 4 years and I will never eat or even tell anyone to work their because there values are so wrong. The reason I feel that way is because when I started working I just had my 5 child which at the time when I wa...
Read full review of Cracker BarrelAbout Cracker Barrel
The Cracker Barrel online store offers a unique shopping experience that is reminiscent of browsing through a country store. The website is easy to navigate and features a wide range of products that are sure to appeal to a variety of tastes and interests. From rustic home decor to classic toys and games, there is something for everyone at the Cracker Barrel online store.
One of the standout features of the Cracker Barrel online store is their selection of food items. Customers can purchase a variety of pantry staples, including jams, jellies, and preserves, as well as specialty food items like pancake mix, biscuit mix, and cornbread mix. These products are perfect for anyone who wants to recreate the delicious flavors of Cracker Barrel's Southern-style cuisine in their own home.
In addition to their food items, the Cracker Barrel online store also offers a wide range of home decor products. Customers can choose from a variety of rustic and vintage-inspired items, including wall art, candles, and kitchen accessories. These products are perfect for anyone who wants to add a touch of Southern charm to their home decor.
Overall, the Cracker Barrel online store is a great place to shop for anyone who loves Southern-style cuisine and rustic home decor. With a wide range of products to choose from and a user-friendly website, it's easy to find exactly what you're looking for at the Cracker Barrel online store.
Cracker Barrel Customer Reviews Overview
Many customers have commented on the unique and charming selection of items available on the website, with several noting that they have found items that they could not find anywhere else. The quality of the products has also been praised, with customers noting that the items they received were well-made and durable.
In addition to the products themselves, customers have also praised the customer service provided by Cracker Barrel. Many have noted that the company is responsive to inquiries and concerns, and that they go above and beyond to ensure customer satisfaction.
Overall, Cracker Barrel has received overwhelmingly positive reviews from customers, with many noting that they would recommend the website to others. With its unique selection of products, reasonable prices, and excellent customer service, it is easy to see why Cracker Barrel has become a popular destination for online shoppers.
Overview of Cracker Barrel complaint handling
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Cracker Barrel contacts
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Cracker Barrel phone numbers+1 (800) 333-9566+1 (800) 333-9566Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 10 10 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 39 39 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number+1 (615) 443-9266+1 (615) 443-9266Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 7 7 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone numberSenior Director Corporate Communications+1 (615) 443-9115+1 (615) 443-9115Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone numberMedia Contact+1 (615) 443-9589+1 (615) 443-9589Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone numberMedia Contact
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Cracker Barrel emailsdmca@crackerbarrel.com100%Confidence score: 100%Supportjanella.escobar@crackerbarrel.com93%Confidence score: 93%communicationjeanne.ludington@crackerbarrel.com93%Confidence score: 93%Communicationteresa.miller@crackerbarrel.com92%Confidence score: 92%Communication
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Cracker Barrel address307 Hartmann Drive, Lebanon, New York, 37087, United States
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Cracker Barrel social media
Most discussed Cracker Barrel complaints
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