- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
bad food-got ill
To all that travel or just eat out,
I stopped at this location on September 9th, after many stops at their other locations. It was after the lunch rush and we thought we would get better service/food. Our server, Michelle, thought a good choice was the the turkey special of the day. We both ordered the "special", that was one of our mistakes, the first being we stopped to eat here.
The staff bought out our order and it was not our orders. I could figure this one out as there were 10 other parties in the whole place. When our orders did arrive they were very dry on the edges of the meat, and I asked if they mircowaved them, I was told no way. I should have sent the food back and gotten somethingelse, mistake two.
We ahd almost made it home when both of us started to get sick to our stomaches and other problems. I contacted the restaurant as soon as I could to ask if anyone else had trouble, they hung up on me. I went to the home office to let them know about the troubles and was told they would forward my problems to that location. That was three weeks ago.
I just want everyone to know what not to order for future reference, the"special of the day" was proably sitting under heat lamps after lunch rush did not consume all the prepared meals. I also beleive that the home office should have helped with my troubles.
As for now I will not be eating in any of their locations after this bad service after a bad meal.
MillerTymeLLC
I think that this place stinks the food is very bad and there are so many places to choose from. I think everyone should go to just about any other place to eat.
poor service
I took my wife for the first time to cracker barrel.she had never been.and her last.we went in and was seated.it took the girl about ten minutes to get drink order.and another ten to get to us.then after we order twenty minutes to.get food.while the other server on other side.helped and served.three other party's. Drinks and food.the time r server did ares. Then she said I she get another drink.which she never did.then vwe waited and.twenty more.for ticket when we left and I paid and signed receipt.cashier asked why I wasn't. I told her y.she called manager. And manager gave excuses.about being busy.the resturant wasn't even half full.she said they busy I could see they weren't. I emailed there home office they emailed back a change letter saying they appreciate. The email.it was a third party service answering there emails. So I won't ever be going back too cracker barrel.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to Cracker Barrel on January 6, 2012 for breakfast, which is my favorite meal. However, this was one time it wasn't enjoyable at all! Our service was the worst I've ever experience and my Bacon came out burnt, never got a refill on my coffee, took her forever to come back with anything that we request. But she wasted no time taking care of her other customers. when she did come back with a glass of water, it ended all over the table, on our clothes and some of our food. Sure, she gave a dry apology, and went to get napkins to clean up the mess, and that made more of a mess. She never had anyone to come get the water off the floor where we were setting. I looked around and there she was taking an order from another customer.
At this time, I was extremely upset! Ericka was her name, one I'll never forget... I got up went and request to speak to a manager and when he came to the table, I explain to him about the service that I had gotten and he apologized and stated that he would go talk to the General Manager, to see if she could accommodate us in anyway. I stated that it wasn't about that, but I wanted them to know about the poor service I had experienced. I waited another five minutes and she never came out and we waited by the hostess area. It was taking her so long, I went on to the ladies room, upon my return I requested to see the general Manger again to the hostess. At that point someone went to get her and she comes out stating that she had been looking for me and had thought that I had left. I told her it took her so long and that within the five minutes that I waited for her, that she must came after I went to the restroom. I went on the explain what had happen, and she stated to me that she was giving me this, and handle me a gold Crackle Barrel guest card. I took if from her and stated that she needed to talk to the young lady, and walked away.
However, I never looked at the guest card, until I got home. I noticed that the Guest name on the card was for (Hebert's Mom) written in black ink, and for the date that was written over in red ink (11/30/12), but you could see that the date that was originally written was 11/24/11 in black ink. So at this point I don't know if this will be accepted or not, I personally felt that they were only patronizing me ... If necessary, I can send you the gold guest card upon request, if needed.
Vickie Marsh
I'm not trying to sound like an ###, I'm just saying there ARE reasons that his service was ###. That's all. Goddamn some of y'all are ridiculous. Where I work there are servers who shouldn't be servers because they just can't keep up and lose their heads when they have more than they handle. No that's not the guests fault and I'm sorry you were one of them who had that kind of service. Unfortunately, like I said before there's reasons why it was like that. I wasn't trying to come off as an ### so for everyone who's attacking me over my opinion lay off. But it's an explanation
I'm pretty sure I have punctuation marks after my sentences.
Don't forget cbslave's run-on sentence.
In that case you shouldn't offer your services at all. You never did point out my mistakes though which I'm waiting for. You say to have someone with an education proofread my post? Are you that person? Be my guest please. Obviously you can understand what I'm trying to write on the other hand, the posting that is the main object right here doesn't make any sense so back off ms righteous.
Lol! really cbslave you came off as an ###. Don't compound it.
@Brenda- besides the extra symbols my phone made from the apostrophes what else is misspelled? Dont try to pick a fight with me over the internet over something like this. Thanks.
First off, learn to spell & use proper grammar, second of all 99.7% of guests don't know how the whole cracker barrel works internally. Maybe your server was new, maybe the grill was backed up & had a problem catching up, maybe your server had other tables they needed to attend to. When you go out to eat your not the other person the server has to serve. If you don't like waiting then cook your own damn meal at home. Alot goes on at cracker barrel & believe it or not but they are one of the busiest restaurants I've worked there for 7 months & have seen it all already. You don't like it? Stay home.
Get a job at CB as a server and you will understand that we have no choice to bother you. As "the staff" we all argue with them about bothering you too much. Our managers don't believe that you, the customer, are bothered. If we don't bother you and nit pick and rush you out the door, we are told to stop and see if shoney's is hiring on the way home. For the record, we servers from CB agree with you. They just your money, we wanted to serve you, (thats why we are servers in profession) but our employers won't let us.
what's with the constant interuptions from the wait staff when you are halfway through your meal and absolutely cannot carry on a conversation because they are constantly trying to take your plates. they don't even ask, they just say "let me get that out of your way". do they think we are stupid and don't know that they are really trying to get us out of there? don't mind the occasional checking in thing but this is too obvious and it is rude. last time i was there, i literally had just placed my fork down, while in the middle of a table-wide conversation and the waitress said "let me get that plate" and grabbed it. i was getting ready to reach for a biscuit and had to lose my train of thought and ask her to either give me my plate back or bring me another smaller plate. i am sure the waitress wants to sit more customers but half the table wasn't halfway done yet. i will not be going back to cracker barrel anytime soon and probably never to this most recent one because i, the customer now feels like an ### for wanting to have a plate to eat my biscuit upon. cracker barrel takes it too far in the get you in - get you out routine, table manners 101 should be a required video for all the staff at cracker barrel.
hours cut
I work for a well known restuarant chain going into 16 years, the last 3-4 years has been going down hill. We have changed management and the last two managers came into clean house. Always writting employees up for one thing or another, some of these write ups were truly uncontrolable, but still this went into our files so when we have a concern this i...
Read full review of Cracker Barrel and 4 commentsSexism, racism & favoritism
I have been working for Cracker Barrel Retail Store of Milford, CT for over 4 months or so by now. During my whole time of working there I have been extremly experiencing Sexism, Racism & Favoritism. During my Evaluation Period, my manager Rodney A. have been very friendly and nice to me, he would say "Here is my Full Time employee! I am so excited about...
Read full review of Cracker Barrel and 22 commentseat at your own risk
This Cracker Barrel unit has a lot of problems. First, it's extremely filthy. The cups are sitting in racks slightly above the tile floor which is constantly wet and covered in restaurant spillage. The spillage is then splashed onto the racks of cups anytime someone walks nearby. There is something wrong with their dish washing apparatus as well. It does not properly clean dishes and leaves dried eggs and gravy on 4 out of 5 dishes that are washed. There's other sanitation
issues regarding trash disposal policies. This Cracker Barrel keeps up to 25 full trash cans inside the building next to the dry storage area and break room where the employees
eat their meals. Only when there is enough time and too many full trash cans will the cooks take the garbage that's fermenting from inside the building to the dumpsters outside. There needs to be a thorough examination of the sanitation practices and a waste/sanitary guideline needs to be implemented immediately. In the meantime, eat at your own risk.
This Cracker Barrel has security issues that needs corrective action also. It is located in a high traffic crime area without the presence of security guards or outside surveillance cameras. There are only two signs located in the parking areas reminding customers to lock their doors. Take extra caution when entering or leaving the unit.
More notes. This Cracker Barrel clearly discriminates. It is located in a predominately black area, staffed with 134 employees, and only 4 or 5 of them are black to which none are part of the managerial team. The rest of the staff is Hispanic or White. This should be investigated immediately and resolved with any disciplinary action necessary.
In 17 years of working in hospitality/restaurant industries, I have never experienced such filth and lack of sanitary protocol as I do at the Cracker Barrel in Florida City. As an employee, I cannot drink from their cups without lining it with a plastic baggy. All the staffers implemented this practice once they witnessed myself doing this. The cups sit in racks slightly above the tile floors that are constantly wet with spillage. All the spillage from the floors are then splashed back onto the cups whenever anyone passes by. There is also something wrong with their dish washing apparatus. Four out of five dishes/cups are covered in dried eggs and gravy because the apparatus isn't being maintained and can't clean properly. Some servers don't have time and have to use the dirty dishes, others just don't care that the dishes are dirty. Also, I have witnessed the Florida City Cracker Barrel keep up to 20 full trash cans inside the building next to the dry storage area and break room where the employees eat their meals. Only when there is enough time and too many full trash cans will the cooks take the garbage that's fermenting from inside the building to the dumpsters outside.
The complaint has been investigated and resolved to the customer’s satisfaction.
Price not worth the amount of food you get!
Went for dinner to Cracker Barrell on April 16th for dinner...meanwhile 6 cars icluding mine vandalized in parking lot. Employees said it has happened many times at the Rome Hilliard Columus Ohio location. Cracker Barrell Did not have security protecting the customers that patronize their business. 12 years of spending slot of money. My money will no be spent their.
unsanitary
This Cracker Barrel unit has a lot of problems. First, it's extremely filthy. The cups are sitting in racks slightly above the tile floor which is constantly wet and covered in restaurant spillage. The spillage is then splashed onto the racks of cups anytime someone walks nearby. There is something wrong with their dish washing apparatus as well. It doe...
Read full review of Cracker Barrel and 1 commentGetting fired
I got fired for eating a bowel of ice cream. Plus I was robbed of $35. Oo aweek for insurence I did not want!. Everone thinks oh cracker barrell nice people ;let me tell you about these nice people. They throw away so much food you would not believe it. I worked night maintnance there; before I left ; I would take out the trash; it would take three guys to...
Read full review of Cracker Barrel and 3 commentsscam charges
On May 8, 2009, I went on Priceline to bid on airplane tickets from Corpus Christi, Texas to Ft Myers, Florida. When Priceline asked me if I would agree to switch cities, I refused. After 15 failed bids, I bought my tickets directly from American Airlines. After purchasing my tickets directly from American Airlines, I received an email from Priceline congratulating me for my "winning bid." Priceline claimed that I had made an astronomical bid for tickets departing from a completely different airport over 2 1/2 hours away. When I tried to email and call Priceline to inform them that I had NEVER made such a bid, Priceline (in a scripted answer) refused to refund my money. I am going through my credit card company fraud division hoping to get reimbursed. I have learned to NEVER give credit card information before receiving the actual product. Priceline was so desperate to get my money, that they fraudulently claimed that I had made an astronomical bid (I am very methodical and did not "accidentally" put in a wrong city or bid amount) and immediately charged my credit card. This, in my opinion, is a criminal act.
The complaint has been investigated and resolved to the customer’s satisfaction.
My son was required to clock in as a computer training day even though he was working as a host so that he would get minimum wage instead of his regular pay.
slow, bad food, poor staff
As a child, I used to love this restaurant. It had goofy pictures on the wall, a toy section. And damned good orange soda. But the past few times i've been forced to return, have all been one giant ball of pain and suffering. These events have been the same in different states of which i've eaten at the cracker barrel. In the time it takes to get your...
Read full review of Cracker Barrel and 63 commentsAbout Cracker Barrel
The Cracker Barrel online store offers a unique shopping experience that is reminiscent of browsing through a country store. The website is easy to navigate and features a wide range of products that are sure to appeal to a variety of tastes and interests. From rustic home decor to classic toys and games, there is something for everyone at the Cracker Barrel online store.
One of the standout features of the Cracker Barrel online store is their selection of food items. Customers can purchase a variety of pantry staples, including jams, jellies, and preserves, as well as specialty food items like pancake mix, biscuit mix, and cornbread mix. These products are perfect for anyone who wants to recreate the delicious flavors of Cracker Barrel's Southern-style cuisine in their own home.
In addition to their food items, the Cracker Barrel online store also offers a wide range of home decor products. Customers can choose from a variety of rustic and vintage-inspired items, including wall art, candles, and kitchen accessories. These products are perfect for anyone who wants to add a touch of Southern charm to their home decor.
Overall, the Cracker Barrel online store is a great place to shop for anyone who loves Southern-style cuisine and rustic home decor. With a wide range of products to choose from and a user-friendly website, it's easy to find exactly what you're looking for at the Cracker Barrel online store.
Cracker Barrel Customer Reviews Overview
Many customers have commented on the unique and charming selection of items available on the website, with several noting that they have found items that they could not find anywhere else. The quality of the products has also been praised, with customers noting that the items they received were well-made and durable.
In addition to the products themselves, customers have also praised the customer service provided by Cracker Barrel. Many have noted that the company is responsive to inquiries and concerns, and that they go above and beyond to ensure customer satisfaction.
Overall, Cracker Barrel has received overwhelmingly positive reviews from customers, with many noting that they would recommend the website to others. With its unique selection of products, reasonable prices, and excellent customer service, it is easy to see why Cracker Barrel has become a popular destination for online shoppers.
Overview of Cracker Barrel complaint handling
-
Cracker Barrel contacts
-
Cracker Barrel phone numbers+1 (800) 333-9566+1 (800) 333-9566Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 10 10 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 39 39 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number+1 (615) 443-9266+1 (615) 443-9266Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 7 7 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone numberSenior Director Corporate Communications+1 (615) 443-9115+1 (615) 443-9115Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone numberMedia Contact+1 (615) 443-9589+1 (615) 443-9589Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click up if you have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone numberMedia Contact
-
Cracker Barrel emailsdmca@crackerbarrel.com100%Confidence score: 100%Supportjanella.escobar@crackerbarrel.com93%Confidence score: 93%communicationjeanne.ludington@crackerbarrel.com93%Confidence score: 93%Communicationteresa.miller@crackerbarrel.com92%Confidence score: 92%Communication
-
Cracker Barrel headquarters307 Hartmann Drive, Lebanon, New York, 37087, United States
-
Cracker Barrel social media
Most discussed Cracker Barrel complaints
slow, bad food, poor staffRecent comments about Cracker Barrel company
gift cardOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
The company has went down hill, way down from what it use to be, they are only out for dollar amounts and not for their guest and employees, the cheaper the better for them. But, they will tend to cover this up, Just beware of what you order and ask questions about the product or special, and whatever you do send the order back, they have to make it right.