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Cox High Speed Internet / Actual Chat Session with COX

1 1801 E. Bell Rd.Phoenix, AZ, United States
Contact information:

Here is the ACTUAL chat log for when I asked a COX rep. about their rates:

SYSTEM:
Attempting to connect you with an operator...
SYSTEM:
Edwin has entered the conversation.
Edwin:
Hello, Bundle and Save with the Cox Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone.
Edwin:
Pleased to have you on chat. How are you doing today?
Bubba:
ok
Edwin:
How can I assist you today?
Bubba:
The cheapest rate for high speed Internet is listed at $46.95. I know others have gotten a lower rate. Is Cox trying to discourage new customers?
Edwin:
Sure, I can assist you with that Bubba.
Edwin:
In order to locate the best promotions in your area, may I please have your complete address (including apartment or unit number if applicable) with zip code?
Bubba:
no. Just use my zip: 85022
Edwin:
I apologize for inconvenience, I will be unable to pull up the information without your complete address.
Edwin:
Is there anything else that I could assist you with?
Bubba:
So, the answer is YES, Cox is trying to discourage new customers. Correct?
Edwin:
I completely understand and apologize for the inconvenience.
Edwin:
But I will be unable to pull up the information without your complete address.
Edwin:
May I please have your complete address (including apartment or unit number if applicable) ?
Bubba:
Off to Qwest I go ...
Edwin:
Is there anything else that I could assist you with?
Edwin:
It’s been a pleasure being able to assist you today. Thank you for visiting and have a wonderful day.
Bubba:
Yes, you can answer the question. Is $46.95 the lowest rate you have? It is a simple question.
Edwin:
I am very eager to help you, but I will be unable to pull up the information without your complete address.
Edwin:
I understand your concern but we do not use address collected for marketing purposes. They are solely used to assist our customers with any questions they might have.
Edwin:
May I please have your complete address (including apartment or unit number if applicable) ?
Edwin:
Are you there?
Edwin:
Are you still there?
Bubba:
1101 E. Bell Rd., Phoenix
Edwin:
Thank you. Please hold one moment while I confirm services in your area.
Edwin:
Is there an apartment or unit number?
Bubba:
no
Edwin:
Thank you. Please hold one moment while I confirm services in your area.
Edwin:
Thank you for your patience.
Edwin:
Unfortunately at this time Cox does not offer any services in your area. I apologize for the inconvenience.
Bubba:
Ha! What a crock.
Edwin:
Is there anything else that I could assist you with?
Bubba:
The question is: is there anything at all that you are able to assist with?
Edwin:
Bubba, Cox does not service all the areas.
Bubba:
The address I gave was the old address of COX!!!
Edwin:
Unfortunately at this time Cox does not offer any services in the address provided.
Bubba:
I KNOW, it never has! Ha!
Edwin:
I apologize for the inconvenience.
Edwin:
It’s been a pleasure being able to assist you today. Thank you for visiting and have a wonderful day.
SYSTEM:
Edwin has left the conversation.
SYSTEM:
All operators have left the conversation. Conversation has ended!

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