Cox Communications / customer service

Las Vegas, NV, United States

After many years of using the overpriced service. I cancelled when I sold my home and did my best to settle my bill. I thought I did so several months ago; I had a problem with a returned check from the move.. and was told it was cleared up after submitting a dispute; I asked for email verification- lady said it was ok and she couldn't do that anyways... Turns out it was not clear. Again. Now the automated system says I owe $100 that the agent who seemingly purposely wasted 30min of my time on phone did not resolve. He lied about my previous phone calls with agents saying I agreed to pay the $25 returned check fee. That was from a phone call I received saying everything was settled two months later. Now they cannot say what automated system think I owe 100 for and that scares me. Neither will they submit my complaint or have the "back office" contact me. They will waste your time with this back and forth. Many lies and no resolution when you are trying to do the right thing.

Oct 19, 2017

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