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Cox Communications / fraudulent bait-switch tactics!

1 United States Review updated:

I was lured to Cox communications because I was offered a special price for bundled services for a period of one year by the customer service rep I spoke to. This was for Cable TV, Internet, and telephone. When I got the bill it was far more than I had agreed-to on the phone. It took more than an hour to get resolved and even then the bill was not adjusted to the amount I had agreed to pay. I normally would not have carried the matter too much further, but I found out that my Friend, Lynn Wentz had switched to Cox with the same promises of saving money, and agreed on a rate, only to get the bill and a big surprise that it was not was was agreed, and in fact was a LOT bigger. It may be that what we have discovered is an effort by Cox to bait-and-switch customers and then gouge them. In the absence of an up-front contract price it would be hard to prove, but there IS an implied contract in these dealings and possibly a violation of Federal law. I am posting this to see if other customers in VA are experiencing this anomaly. I am sure Verizon's lawyers would love to find more on this story.

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Comments

  • No
      12th of Sep, 2014
    0 Votes

    I had similar issues with Cox as regards the bait & switch for pricing in VA, with the 1st bill being more than double the amount promised (including taxes & fees) that I confirmed at least 5 times with various customer service reps, supervisors & Level 2 employees. Cheats & liars, basically, this whole company really., , ,

  • Ta
      21st of Jun, 2017
    0 Votes

    I agree. I am experiencing the SAME issues! Told my bundle would cost me $159.04 per month for a year and at the end of the install it was $288!!

  • Co
      21st of Aug, 2018
    0 Votes

    I just googled this heading and found your post. The exact same thing just happened to me. My husband got a quote
    for $79.00, when the service rep came to my house suddenly all these fees starting adding up. The price out the door
    was at $127.02 per month. That is nearly twice what we were quoted from the telephone rep. I refused to accept the service and sent the Rep. on his way. A few minutes later some telephone rep from Cox who was clearly calling from a country far away wanted to know why I canceled when I told him he could have cared less. Well GOODBYE CABLE,
    there are far many ways to watch TV and to access the internet. Like I am now with my hotspot on my phone that I have with TMobile. COX SUCKS!

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