Menu
Cox Communications Customer Service Phone, Email, Contacts

Cox Communications
reviews & complaints

www.cox.com
www.cox.com

Learn how the rating is calculated

1.4 672 Reviews

Cox Communications Complaints Summary

67 Resolved
604 Unresolved
Our verdict: With Cox Communications's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Cox Communications has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Cox Communications. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Cox Communications reviews & complaints 672

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Cox Communications reviews & complaints

ComplaintsBoard
M
4:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications ripped off and poor service

This company is continues to push the envelope on the absolute worst provider in history. If you want to be ignored, overcharged, and treated like crap, then i think this is your provider of cable TV, Internet, and phone.

Not only are you guaranteed to receive the run around and the worst customer service i have ever seen, which is sooooo typical of larger companies who have little completion in their respective markets.

The actual services they provide are consistently unreliable and marginal at best. Cable TV is poor, with constant problems that are blamed on anyone but themselves...their excuses are endless...its the house wiring, its the internal cable wiring, its your TV, its your problem. Internet is spotty and also problems are blamed on someone else to deal with.

If you held a gun to my head, I would still not agree or say yes to using Cox Communications ever again.

I would prefer to watch grass grow, and communicate by smoke signal as deal with this company ever again.

Read full review of Cox Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
11:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications fraud issue

I had a fraud issue with my bank account in June 2007 for which I had to close my bank account and open another one. Part of that was getting all my bills that are automaticly debited from my account swtiched over to my new checking account. The day I closed my account, Cox tried to debit my closed acount for the bill amount, which for obvious reasons didn't go through. The day after my checking account closed, I cancelled the automatic debit from Cox and set an automatic debit request for the new checking account I just opened. The next week I got a very nasty letter from Cox stating that not only was my bill past due but I had to pay it in cash at their office upon receipt of the bill.

I'm not hurting for money, and paying the bill in cash wasn't a problem, but I'm a doctor and finding the time to to go by their office to pay it was a problem. But to make sure I took care of my end, I scrambled find the time during business hours the next day and paid the bill at Cox's convenience. Thinking this was a one-time issue, I didn't think much of it the whole thing until I got my next bill from Cox and got the same "your payment is late and it's due now in cash."

I called customer service to see what the issue was and was told by customer service that my automatic debit was cancelled due to a closed checking account. When I asked the Cox rep what happened to the automatic debit agreement I set up for my new checking account, I got the usual run around with the customer service rep dening that such a thing had never been done, then when she realized that she was miskeying some info and that there really was a request to set up a new automatic debit, she didn't apologize and she told me that I had to be in good standing with my bill, which meant I had to pay my bill at their office. So I again scrambled to find the time and paid the bill. This time after paying the bill, I asked the customer service rep who was assiting me at the Cox office if I was in good standing and if she could ok my automatic debit. She said she couldn't ok the automatic debit, but that I was in good standing and assured me that I wouldn't have a problem with my next bill.

I called the next week just to assure that the automatic billing was set up, and was told "it was not a problem." Wouldn't you know it, the next bill arrived stating the same thing like the previous two, that there was no automatic debit in place, that I needed to pay in cash and it was due now.

Now I have been a customer of Cox Commications in the South Louisiana in some capacity or another for the last 7 years and never had so much as a late payment until now. By now, I am confused and incensed since I was told the automatic debit was not a problem twice. So I call customer service for a third time, get the usual run around again and am told I am not in good standing with my account and that to get in good standing I would have to pay my bill at thier office.

By now, I am a little suspicious of what is going on and the Cox's ability to get this solved correctly as it seems to be an ongoing problem, but not with me as I am consistently doing what they ask me to do when they ask me to. So I reported them to the Better Business Bureau of Baton Rouge for this issue, thinking at least I'll have some record of this whole mess happening.

When I paid the third bill for which I again had to scramble to find the time, I insisted on having someone at an upper level help me. I had the pleasure of having Angel who although provided excellent customer service, managed to perform it such in a way as to insinuate that I was making an issue out of nothing, when I came to find out that the problem was Cox not telling me that I needed to pay not only the money that was due, but also the next month's bill to attain good standing and have the automatic debit request be accepted, and that was discovered only after I insisted on having Cox put the automatic debit in place while I was present at their office.

The worst part about it was that I never heard an, "I'm sorry for your inconvenience" even after I explained numerous times what was a true inconvenience this whole mess was. It took them two months to respond to the BBB complaint saying only that it had been resolved with an insinuation that I had made a premature complaint.

Read full review of Cox Communications and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
Austin Manahan
, US
Aug 11, 2015 3:14 pm EDT

Here's one for you... I go into the cox store to upgrade my Modem.. (but since I had purchased my own modem they would not swap it out... I had to pay for it). In the store one of the guys seemed very honest and said we could buy a better modem elsewhere.. my wife loved that idea, but me (always wanting to get it done and marked off the list), I decided to just purchase the modem at the store. We went across the street and my wife did some research and decided we could order a better modem through amazon.com - prime. So, I returned the modem just an hour or so after purchasing it (and supposedly would be credited back - even steven). Well, here we are in August and my cox bill is bigger.. so i call yesterday and the gal at cox said that she saw that I had purchased and returned the modem, but that two days later we purchased another one. So, I chalked it up to my own bad memory and said ok. Today I ran it by my wife (who remembers everything - good and bad- since the beginning of time) and she pulls up the Amazon.com receipt on her phone. ugh.. So I call Cox back.. and the guy was insistent, no matter how many times I told him that we did NOT purchase a modem through them... Finally after the 3rd time I told him and the third time I was on hold, he came back and told me that there was a mistake and that they would take care of it. The funny thing is, .. they (Cox) showed the second 'Modem' charge on the same day that we received it from Amazon and hooked it up. I'm usually not suspicious (and have NEVER written a review before) but I don't want someone else to be falsely charged. Overall my service with Cox has been ok.. some gray area here and there.. and some so- so service at times - but that's what I'd expect from a big company. However, .. this seemed a bit sneaky to me. And by the way, .. the first time I called the gal (yesterday) she knew the exact modem I had .. and i read her the serial number - and she said 'YUP' that's the one you purchased from us. So, beware, .. once you hood up a modem they know exactly what it is and might 'accidentally - through a glitch or 'wrong code entered' charge you.

J
J
Jojo Jenkins
, US
Sep 26, 2013 5:54 pm EDT

My current situation is not exactly the same. I hope people will read this.
What has happened to me was this.
Clled cox last night to see if we could get an account. They said yes but I had to pay a deposit as I have no credit history with them. I can understand this.
So my wife decided to go to the store and pay it this morning. They said they would be by the next day for installation.
So now she comes home around noon and gives me the info.
Then around 4pm I get a call from the store. They are saying I owe a past due bill for aroun $90.
Now in no way could I have been a cox subscriber. I lived in a comcast and verizon area. The address they gave me for the past due account is from a neighboring state. The state is a cox state. So I explain this to the gentleman.
Now they want me to provide proof of residency and a police report to clear my past bill.
How is this even possible. When on the phone last night and in the store their was nothing said about said past bill. Also why would they take my deposit and then tell me of this hours later.
Now my installation is on hold! Hell I even have the modem at my house for next day installation.
I will try calling the office tomorrow in the morning and see what can happen. So far it appears they have "stolen" my money.
Maybe I can get a manager in the billing dept.

A
A
And the problem is?
Auburn, US
Jul 07, 2012 5:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sniff...Sniff... We are all sorry we lost part of our lives reading this. All companies make mistakes, if you want a "I am sorry" for everything every company does wrong, you would never get away from them all.

ComplaintsBoard
B
11:02 pm EST

Cox Communications poor billing practices

Cox is perhaps the worst in the industry when it comes to billing. I signed up for cable/internet/phone services. After 3 weeks of problems with the cable, I get a disconnect notice in the mail for non-payment (really, it was 3 weeks). I called and was told that they had sent a bill (which I had not received) so I paid over the phone. The same thing happened the following month. And the 3rd month. When I spoke to customer service I was told that they were sending the bill via email, but the rep could not give me the email address that the bill was being sent to as it was confidential. The fourth month I cancelled the service.

Read full review of Cox Communications
Hide full review
ComplaintsBoard
Q
12:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications unreliable company

I was lied to by a rep at Cox Cable that said my phone line would not be cut off this AM on 4/24/09. I informed the rep that I had to work 2 1/2 hrs this morning from my home and need the phone line. She stated that the service would stay on until 5-7pm this evening. I had to release my hrs and am in jeopardy of losing my income over this. I need to be compensated for this!

Read full review of Cox Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
3:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications billing error

I have been on the phone so far with 4 customer service reps for a total of 3/2 hours and yet to have anyone that can help me. Every time I call I also get a different answer and they say the previous person was wrong. They seem to have a system when you ask for a supervisor they hang up on you. I have never been able to get to a supervisor they must not exsist. I also found out all these customer service reps work from home so no wonder we cannot get answers! Cox used my credit card twice to pay someone else's Cox Account and they told me yes they see they did it in error but not only will they not give my my money back but they want me to still pay my bill now! They told me they would only transfer the charges to my Cox account after I sent them a copy of the Transmital report from Chase Bank. I have been to the bank now 3 times in person and no one at Chase knows what that is and even the Chase fraud department doesn't know what it is. They said Debt Cards don't have transmittal reports. So Cox won't help me and the bank won't help me. I am out so far $258 and they want another $200 out of me. I also have to cancel my debt card and spend hours more contacting all my other auto pay accounts to change it. I work in customer service myself and I have never in my 26 years seen such incompetence and Cox can do whatever they want when they want to and no one can stop them! BUYER BEWARE! Everything is okay unless you have a problem and I would NEVER set up easy pay EVER!

Read full review of Cox Communications and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
G
G
Geremia
, US
Feb 21, 2015 7:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Cox's billing "mistakes" are outright lies. The "total due" online often doesn't reflect what is actually due.

Look at my attached picture. I even called a few reps, and they said I didn't owe anything on Feb. 15, and that their system would update it with the right information. At the top of the page it says " Total Amount Due: $0.00 Payment Due By: Feb 15, 2015" Yet, at the bottom, it says "Total Due by Feb 15 2015 $66.99"! Which is it‽ It's really neither. The rep I spoke to about downgrading my service said I'd owe $40-something (he prorated it)! I'm willing to be what I really owe is the bottom, and they'll charge, as they've done to me before, late fees, and I'll call them and tell them they told me I owed nothing, and they'll say they have no record of it!

Cox are a bunch of liars and cheaters.

M
M
mjames702
Las Vegas, US
Apr 23, 2013 12:41 pm EDT

They have the worst billing department ever. They can not get one bill right then you cancel their service they send you a bunch of bills which are all wrong then send you to collections with a different amount then you owe. They still can't get the billing right even after . Then they say they only sent one bill at the end and destroy evidence . When it was like 5 in total. They are horrible and I would stay away from them.

ComplaintsBoard
E
1:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications nothing but problems

I have been using COX HD services with no problems for over 3 years until end of February 2017 when first problems occurred (-> loosing HD channels).

After a few technical attempts to fix - no results. With CABLE card in "analog" Channels (below 100 except for 95) do not work - HD channels (> 700) are ok. Without Cable card the "analog" chanels are ok but HD channels do not work.

COX is unable to fix this and claims that I should get a Cable Box. The Cable box is more expensive ($10/m, and introduces unnecessary clutter instead of a Cable card tht is inexpensive ($1.99/m) and simple to operate (no additional wires or remotes.

COX customer service is unable to solve the problem, does not return any calls and makes it difficult if not impossible to escalate the issue that would lead to a successful solution.

Read full review of Cox Communications and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
A
A
0508
Greene, US
Sep 03, 2010 7:06 pm EDT

I received my bill today and there was an on demand purchase made on aug 16th for 15.99. I asked my husband if he ordered any movies this month and he said no. So I went back in my calender and realized that that was a date that we were both working and the kids were over my mother house for babysitting purposes. So noone was even in my house. So I called cox and asked what the charge was from and the rep said 'an adult movie' and gave off the name of some movie. I told him no one was home that day/evening and he said 'well someone ordered it. '
I told him this was rediculous because I have paystubs to prove that noone could have been in my home that knows the pin code to order, which he said was endered in on the box.
He told me sorry but there was nothing he could do. I just resigned my services aug 10th for another year so I was curious if someone elses account got crossed with mine. He kind of laughed. I was so mortified to be fighting over an adult movie, one that we didn't even order.
Finally he decided to credit our account back, but told me that this never happens. I am happy with that result, but I asked what happens if it goes on my bill again? He said we will just have to pay it. I asked if there is a way they can see if someone is stealing cable off my line, and that maybe that happened. He said they don't investigate that. It's my responsibility to know where the lines are going! Whatever. Just keep an eye on your charges.

W
W
WeddingMan
Las Vegas, US
Jun 21, 2010 12:18 pm EDT

Cox has shut-down my bulk emailing (to clients) without notice or message. The "service" has
been down for 5 days now. I've spoken to 2 people on the phone over the last four days, and had online
contact as well. No explaination, no help whatsoever. I was forced by Cox to switch to a more-expensive
business program (explaining that I needed to email a lot of people). I was assured that would not be a
problem. I highly recommend you choose another company if you want business service.

A
A
Ace11
, US
Jun 19, 2009 4:48 pm EDT

I've just recently had internet service turned through Cox communications after shopping around for service, as I use to be a Cox customer in the past. And I should of never came back to their horrible service, but we here in Las Vegas have little choice as Cox has most services monopolized. So I returned (unfortunately), I signed up for a promotion of 8mps DSL for $29.99 for the first 6 months. But of course the internet speed doesn't even run close to that, not even half. The only way they can fix it is send a technician, which of course I have to pay for and negets the savings from the promotion. The only other solution is to downgrade service to slower internet speeds, but I'm sure those won't be what they promise either, so where does it end ? The customer service is the worst by far of any support lines, very unhelpful, and unpleasant to deal with. This service is not worth it.

R
R
Richard Wallen
,
Aug 20, 2007 12:00 am EDT

We relocated from LA to TX where Cox Communications does not have service available. We held the same service with Cox since 2017. I accessed the website and left a message last month requesting email forwarding service so I could continue using and PAYING for the email service once I transferred out of the state. No problem one entity told me we can take care of your service needs. They actually called and led me through at least 6 different people before I was sent to someone who told me NO we don't offer that service. So instead of allowing me time to make a transition, as soon as the account was closed all service was terminated even though I was billed through the end of the billing cycle. Not recommended, use EaTEL instead as they have a much better customer service support system.

B
B
bad service from Cox Communication
Tulsa, US
Mar 25, 2015 12:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

An appointment was set up 5 days prior to installation, an appointment was set up from8am to 8pm- missed worked so I can be home for the installer and it came to find out my order was not even in placed, I've wasted all morning because of this! So disappointed, I don't deserve this! Gave me a confirmation number but didn't even have the courtesy to call me or anything, what a waste of my time!

B
B
Bentley13
Glendale, US
Aug 20, 2009 1:09 pm EDT

I have been trying for almost three years to receive even adequate service from COX. They have the poorest service and poorest technical support of any company I have engaged in the Phoenix area.

M
M
Michelle Reed
,
Aug 05, 2008 11:58 am EDT

Here we go AGAIN! This goes on ALL the time. Yesterday, MONDAY, the computer and T.V. through COX Communications in Tulsa was completely off. Today, the t.v. goes on for 2 seconds, then freezes for 5 seconds. When you call the "technical support" team down at Cox, we are supposed to believe they are "upgrading" the system. I'm fed up with the constant "upgrades" and having to pay for the "upgraded" bill. This is just a lie, from my experience, to cover for their poor system that they will NEVER repair. This is the worst cable system I have ever seen.

When you ask them to adjust your bill they lie and say, "of course". Then you get the bill and nothing has been done. I'm about ready to shut everything off. This is more frustrating than NOT having service. Dial up computer would be faster. High speed my ***!

Has anyone seen the commercial where the Cox Executives hand a large check over to charity? I love that one. They take TOTAL credit for donating money but never ever even once, acknowledge where the money came from. OFF THE BACKS OF HARD WORKING PEOPLE that they continually raise rates on and lower standards of service. Cox is TRULY an EVIL company!

COX COMMUNICATIONS IN TULSA ARE NOTHING BUT THEIVES AND LIARS. THEY MAKE BILLIONS BUT ARE TOO CHEAP TO PAY OVERTIME TO UPGRADE THE SYSTEM AT NIGHT. THEY WOULD RATHER STEAL FROM THEIR CUSTOMERS RATHER THAN LOSE ONE RED CENT!

May there be a special place in Hell for this corporate thief!

ComplaintsBoard
N
2:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications never again

Cox Communications may well be the most offensive cable company I've ever dealt with. Within two weeks of doubling my monthly rate to $165 (which they did because my promotional period expired), my television went completely blank for several months. I called Cox technicians several times in an attempt to fix the problem over the phone, but that didn't work. I then scheduled a service call, but wasn't home when the technician arrived because a work-related emergency came up. Then I got extremely busy and simply did not have the time to wait at home for a technician to show up. All this time, I continued in good faith to pay my bill on time and in full and just hoped that somehow the service would be restored. Of course, it wan't, so I finally called Cox and dared to ask for a credit for at least part of the time I had no cable TV service. They not only refused, but said it was my fault that I didn't sit at home and wait for their technician. They also refused to accept any responsibility for the cable service going down in the first place. Cox's billing people were rude, insulting, and made it sound like it was all my fault that my service was down for months because I didn't make the time to sit at home and wait for their technician. There are many more sordid details to this story, but you get the picture. These people don't care a whit about their customers. When there's a problem, they blame the customer, take the money, and add insult to injury by treating you rudely. I'm done with Cox Communications. Never again.

Read full review of Cox Communications and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
douglas pu
peoria, US
Nov 10, 2014 6:49 pm EST

pretty sad..don't even want to deal with another service provider here in the united sates cause all i hear is they are all thieves...my money will be gone. i came here to enjoy my retirement not argue monthly with cox. innovation, good customer care...i have never been treated worse and i have been all over the world...AMERICA...this is now another person in another country thats not gonna have anything nice to say about you. i'm just one person but i have memberships to site for retirement living. i will be posting my experience . company's like cox will if left alone. make the honest hard working people of your country and state( arizona) suffer because people like me will just go where somewhere else. there lots of warm places...

D
D
douglas pu
peoria, US
Nov 10, 2014 6:33 pm EST

your not alone...on mass people should withold payment to these absolute criminals. its left such a bad taste in my mouth i wont come back. i will be spending the rest of days in some other country that isn't full of companies like this...what a shame...i suspect their is a lot of us snowbirds that feel this way. i know i will be posting it all over the sites on how i was treated here . nothing but a bunch of scam artist...i would be better off in mexico,

ComplaintsBoard
J
8:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications my phone bill

I am trying to get a copy of my bill. I phoned Cox. My phone number was not recognized by the system even though Cox installed it themselves. I tried several times. Same result. I phoned. They said the bill was sent. However, I had ebills so the bills were sent to Bank of America where I had paid them through online banking. I have since changed banks and wanted to let Cox know that.

They sent my bill to my email address, but they will not discuss my situation without a PIN which I will find -- guess where? -- ON MY BILL.

I have asked them to mail my bill to my home address. They have responded that they have to follow FCC guidlines. I wrote back asking if the FCC prevented them from using the U.S. Post Office.

I am so frustrated I can hardly breathe. I actually asked them in my last email if they were ###ed.

I hope you can resolve this problem. All I want is my bill. I can send their emails to you upon request.68dd

Thank you, Judy Mock

Read full review of Cox Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
4:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications upgrade???

Cox communications is "upgrading" their email service. Therefor I can't get my emails. This started intermittently a few weeks ago and is getting worse every day. It is now after 1:00 in the afternoon and I still can't open my emails. This is my work and personal email account. Cox is putting me out of business.

When I called to find out what is going on, cox said they are having problems whit the upgrades and don't know when they will be fixed.In the meantime I can't do my job!

Read full review of Cox Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
1:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications fraudulent installation fee

I specifically told cox that I was doing the self install of wireless internet. The guy came out and brought all the stuff, and worked on wires, etc. , and plugged a few things in. I got a bill saying that he did the "installation" (By plugging the boxes into the wall!).

Unauthorized installation.

This would be like if a doctor did an unauthorized procedure, and then charged for it.

Cox customer service and email does not help.

Read full review of Cox Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
And the problem is?
Auburn, US
Jul 07, 2012 9:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I would hope he installed it. NO company should allow self installs. Why you ask. Because a lot of customers hook up the wiring wrong in the first place, by leaving connectors loose which then causes the company waaaaaaaayyyyyyyyyyy more problems, because now the preventive maintenance side has to go out to chase problems down to homes that did self installs and left their F connectors loose on their digital box or their modem. Then you the customer is put out, because you get a surprise visit from the cable company because they have traced a signal leak or return noise coming from YOUR house, and they need inside to fix it.

ComplaintsBoard
L
4:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications unauthorized charges

It appears that cable companies have no problem letting anyone open an account in your name. I had a person go to Cox Cable and put my name on the account and them as a secondary person on the account. Of course the person never paid. Now I have to press charges and deal with getting it off my credit when all Cox Cable had to do was ask for a copy of my photo id and call the number that they gave as mine and this would never have happened.

The worst part is that I have never lived in Vegas and the phone number that the person claimed as mine was in Los Angeles. I live in New York. They didn't even run a credit check. If they had, they would have seen that the info given was wrong. Of course, it is the consumer who has to clean up the mess and be inconvenienced. Cox Cable takes no responsibility for it.

Read full review of Cox Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
3:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications exceptionally poor customer service

I have had a numerous problems with Cox since moving to AZ 3 years ago. It is always a hassle getting anyone on the phone and often (although not always with Tech) the CS rep is clueless and unable to resolve the issue. "Make an appointment" and wait for a service rep for 2-3 hours!

The current complaint: Cox apparently changed their website (to improve security). As a result I was unable to access or pay our bill on-line as I have done for 3 years. It took 4 phone calls to Cox and almost 3 hours to determine that Cox misspelled the user name (for Login) when they changed the system. After an unbelievable hassle, the CS rep finally confirmed (incorrectly) that I was using the correct user name and password. Rather than first dealing with the issue competently and professionally, we were arrogantly informed that we were doing something wrong and it was our problem. We requested a paper invoice to pay. When it arrived it included a $5 charge for the paper document! After 3 more calls, Cox Tech determined that the username was misspelled. Problem corrected I contacted CS for a credit for the $5 and was told that was not possible. After another unnecessary hassle, I was finally told that they found a way to reverse the charge. (I had a similar problem with an incorrect charge earlier this year. Once it has gone through accounting, they are not going to correct it without making it a hassle! Poor procedures, poor service, poor training and poor culture.)

This is what we get from a government protected monopoly. Excessive costs and no incentive to provide good service and an arrogance that puts all the burden on the customer (taxpayer).

Read full review of Cox Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
1:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications hdmi connection

I got a new home theater system, first checked out what my cable company, Cox, would support in terms of HD connections, since I wanted HDMI.

Customer service said that HDMI connection is no problem. Spent a couple of hundred on HDMI cables, picked up the new box with HDMI connectivity in person (4240 HDC), and in confirming the box I wanted stressed that it is the HDMI connectivity I was going for, got it home, set it up, and ... no signal between box and TV. Cable connection worked fine, HDMI did not work at all. Went through the manual and checked everything twice. Nothing.

Called customer service. I was first told that some boxes have a problem with this connection. I said "okay, what do I have to get to resolve the problem?" The customer service rep excused himself for a couple of minutes, got back on and said "Scientific Atlanta (not Cox, oh, no!) does not support HDMI connectivity." Since Scientific Atlanta is the only distributor for their cable boxes, and there are no alternatives, this is a ridiculous statement.

My complaint is that this is ridiculous misrepresentation of functionality by Cox and by their customer support staff, no matter where they get their crummy equipment from.

1) The manual has no disclaimers, when it should, instead waxes rhapsodic about the boxes HDMI functionality.
2) Two customer service representatives, in answering my questions, either stated or implied that I would do fine with my HDMI connection and the new box. This was not true, so they were either lying or that badly informed. The third was not forthcoming about the problem.
3) The box has a connection outlet for HDMI that does not work, so it is basically a faucet with no water pipes behind it. Selling the box as though the outlet works, with no caveats, is lying with hardware.

Would love to hear something snarky and defensive from a Cox representative in response to this complaint - after the money wasted on this, that would be all it would take for me to call the AG's office in Richmond, and start writing my representatives at the state legislature and Congress.

Read full review of Cox Communications and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
C
C
coxhater
Tubac, US
Feb 21, 2011 3:37 am EST

Cox sucks. I have a new TV which works with my playstaion HDMI and my Bose HDMI but does not work with my Cox cable box. Tech support tells me that it is my HDMI cable and I have tried 5 differnt cables and it still does not work. They say the picture quality will not be any different with however I connect it but they are full of it, otherwise there would be no reason to invent the HDMI connection. If you can get Direct TV where you live you should get it. The differnce in picture is HUGE

J
J
Jkoe1978
, US
May 11, 2010 9:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

CableLabs, I have DirecTV and I will gladly sign a 2 year contract and pay higher fees to guarantee that when I'm sold a cable box with HDMI, that it actually works. That is completely ridiculous to deliver a cable box with HDMI that does not work.

Y
Y
yakabud
Chesapeake, US
Mar 21, 2010 5:33 pm EDT

Same thing happened to me. Is your cable box a Motorola? Motorola has a problem with 'handshake' on HDMI connection. I called cox and they said they only have Motorola cable boxes which is sucks.
They charge me with the service call, but they issued me a refund after telling them that the tech didn't fixed a thing.
I hope they provide different cable boxes.

C
C
CableLabs
Alexandria, US
Mar 07, 2010 1:55 pm EST

I would have to disagree. I'm not a Cox Represenative, nor do I work for Cox...sorry to burst your bubble. I have used Cox services in VA for 7 years now and have had an HDMI Scientific Atlanta Box for five of them. I think you just had some misinformation. If there is an issue or a problem you get a full refund. You can cancel anytime unlike satellite or any other competition. Anyone who spends more than 25 dollars on an HDMI cable needs to rethink their whole agenda anyway. I'm an electrical engineer and have been designing media cables in Alexandria for close to 12 years and know that you will be able to find a great cable for 20 and under and to have service that you can cancel anytime without a contract or get a full refund if unsatisfied is unheard of in this age. Go to the competition...and pay for it.

J
J
John300
Ramona, US
Jul 09, 2009 1:58 pm EDT

I am having issues with COX and HDMI as well. I live in California and have had them come out to the house several times now because of audio loss and picture freezing. Two of my neighbors have the same issues. They keep telling me that they cannot guarantee HDMI connections to the TV and that only Component is support officially. They have replaced my DVR box three times now and have used several excuses from "found a loose cable" to that it's the cable box software.

I'm now looking at switching to AT&T or one of the satelitie providers as I'm done with Cox.

ComplaintsBoard
M
11:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications apt burnt down - $475 charge for dvr

On april 11, 2009, my apartment was burnt down. No one was charged for the accident. Luckily I had renters insurance. They settled me with 15k for what my coverage has even though I had well over 28k in housegoods. (My fault!) anyways, I cancelled all my services, water... Elect... And cox. When I called to cancel, the rep told me that I was going to be charged an $80 cancellation fee due to breaking the contract agreement that I had with them. Bogus... Then... Well cox decided to auto draft out for the month in advance... So $127 was taken out of my account for the billing cycle of april 10-may10... Two days later. My cancel date was three days into the cycle... So naturally I figured I would get billed the pro rated amount... No... They took aout all of it and then told me they would send me a credit. To my surprise, not really, I was sent another bill showing my credit.. Yea... But also showing how my credit went towards the payment of the equipment that had burnt up that I now have to pay for.
So... I have to pay $475 out of the $15k that I recieved so tey can get thier equipment. I think that sucks... I know I should have had more coverage. My question is...
They said they can only charge a price not to exceed the "unreturned equipment" law... Does anyone know that law?
Any comments and suggestions would be nice!

Read full review of Cox Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
8:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications raising rates, and transferring rates!

We have the services of cox communications for cable tv, internet and phone services. As most places when we signed up there is a six month "cheap rate" and then it goes up from there, well it kept going up from $96.00, $112.00 to eventually $149.00 a month. Since the other options for our area were not any better we kept our current services. When we moved to another cox supported city we called to transfer our services since we figured it would be the easiest way to go about it. When I spoke to the representative, she was either "misinformed" or flat out lied to me about it only being $12.95 to transferr services. I had to move the equipment myself but someone would be there to hook it all up and make sure everything was running smoothly again. Made sense to me at the time! Got the recent bill and it's now 281.00! To transfer the services, they probably had to flip a switch or something like that) was $85.00 alone, phone $14.95. SO DONT USE COX COMMUNICATIONS! If you do, cancell your service and start it back up, it may be cheaper that way. I am WAY beyond upset...

Read full review of Cox Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications I need a new hdmi cable box

I bought a 42" HD1080P widescreen TV. My present cable box needs to be replaced with an HDMI box. It took forever to speak to a CSR who said the old box could be exchanged for a new one - just go to a Cox store. I'm 73 and handicapped. My nephew, who's an educated technician, offered to do this job for me. After traveling to 5 Cox Centers (Tel.# was not given to see if box is in stock), the cable box I needed wasn't available. I made 6 calls to Cox and finally spoke to a CSR who said (after checking with his supervisor), demand for an HDMI Box is so high, it will be "sheer luck" to get a box when going to a store. A customer needs to keep going back. This is unbelievable! No wait list? Who has time (and gas money)? To request a Cox tech to exchange the box at my home (with a charge), who knows when a box would be available. This Cox service is deplorable. I've had Cox for 6 years (TV/cable/internet/phone) and have been satisfied with the company. After this experience, I may decide to switch service. Can you help me with this problem? Also, please educate your CSRs to advise customers the scarcity of a box exchange. A long wait! Truth equals trust. Thank you!

Read full review of Cox Communications and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
A
A
And the problem is?
Auburn, US
Jul 07, 2012 9:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It is true. Motorola can't make them fast enough. You have more customers across the entire country wanting these across many companies. The problem is they are making them too fast. You could get a bad box. Of course a new thread will say Cox sucks because my box never works, when the fault should be with the supplier. I can smell it now...

C
C
chris lewis
, US
Jun 01, 2011 7:28 am EDT

cox cable really needs to change the movies on demand more often. there going to loose a lot of customers because of that. i hear from people all the time about cox cable, & how they never change the movies on demand & how its always the same movies everytime they check. my family & i are about to switch cable, so things need to change ASAP

D
D
duckguy
Rockwa, US
Feb 09, 2010 3:30 pm EST

I worked for cox in virginia. It really sucked being yelled at twice a week because I couldn't get the HDMI boxes from the ware house. The answer I was given was that Scientific Atlanta could not make them fast enough and that the system would not work with another brand like Motorolla.

Z
Z
Zman in San Diego
Escondido, US
Oct 20, 2009 9:32 pm EDT

I bought a new 40" Sony LCD on Saturday. On Sunday I called Cox asking for an exchange on my old cable box as it lacked the HDMI out port.

On Tuesday of the next week UPS dropped off my new HDMI cable box.

Z
Z
Zman in San Diego
Escondido, US
Oct 20, 2009 9:30 pm EDT

I bought a new Sony 40" TV on Saturday. My Cox cable box didn't have HDMI out. I called on Sunday, and on Tuesday UPS dropped off my new HDMI cable box.

S
S
Sam Childers
Phoenix, US
Apr 13, 2009 11:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I liv in Phoenix and am currently experiencing the same difficulties. It has been three weeks now and I have been given the wrong box three times and yes they are always sorry but offer no solutions. I was told by one tech that Cox and HDMI are at odds. I think that if you are going to advertise yourselves as friends in the digital age that they should strive to be just that. I ggota tell you after this experience Cox isn't any friend of mine. I was also told that it was a hit and miss scenario that I could go back and forth 30 times without resolution. I was told they are having trouble keeping boxes and I posed the idea of getting a different supplier that could meet the demand. I am in the customer service industry and have never seen such poor customer service small or large as I experienced with Cox. I predict that the competitors will continue to grow and that Cox will start laying off people in the future. With the attitude they have towards their customers it is just a matter of time.

ComplaintsBoard
M
11:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications movies I did not rent - ppv

Has this happened to you? I opened my Cox Cable bill last night to find that I was being charged for three adult movie rentals. When I called customer service, they kept questioning me about who else would know the pass code for PPV. I explained multiple times that there were only two people in my house. Myself and my minor son who does not know the code. I know that I did not rent the Adult movies.

Can people hack these types of services?

Read full review of Cox Communications and 14 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
14 comments
Add a comment
Z
Z
Zolie
, US
Sep 10, 2018 3:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm so upset just open my e-mail today is 9/9/2018 the Cox bill do on the 15th they already sending me a note make sure I' don't forget the bill do date, then I' look more and I' see the bill is $13.99 extra charge I' look true then I' see HD movie from Pay-Per-View we'never ever order any movie since we' been Cox Cable 6-7 years I'm not going to pay this BS they always try to put something into the bill if nothing else they try to charge for a local Doctor appointment 800.numbers .This is getting out of control now a few months was out any BS charge so Cox Cable start again. I'm going to report them to the Clark County.also start looking for a different Company who provided better and more honest service. I'm sick and tired to keep calling them to try to clean up the mess of what they doing.

A
A
AntiCox
, US
Feb 07, 2016 3:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just had the same thing happen. 40 mostly movies on my bill for Dec 30th 2016 ordered in a 4 hr period from 2am+ to 6am+. They said it was from my cable box. The TV is in the room next my bedroom. No one was watching TV. I called right after I got the bill. They were supposed to take care of it and email me what my real bill was. Never heard back. Called again yesterday and they said they couldn't do anything about it. Talked to supervisor. Said he'd look into it. Talked to him again today still no resolution. He has to talk to his supervisor. I can see now it has happened before so thanks for reporting on this. If they don't remove the charges I will be canceling my service. There are too many alternatives these days to put up with this BS.

W
W
Whistmiss
, US
Jul 11, 2012 10:49 am EDT

Cox Cable is one of the companies who appear and disappear from the market every day. They don’t care about the customers. Their staff can be rude and don’t want to come into your problems. The main goal is money. They do anything to get another cent from you! Be on guard!

J
J
Jackie Casey364
Chul, US
Aug 13, 2010 10:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

COX CABLE IS GROSS!
Everytime there is an update when my computer is signing off I cannot access my email account from Cox Cable. It comes up looking completely different and will not allow me access to my email. Have never been able to access my Cox Cable email remotely. Always have to wait until I'm back in my apt. COX CABLE is GROSS!

M
M
marc o'leary
,
Jun 05, 2008 8:38 pm EDT

I could not believe that COX Cable is actually charging customers $29.00 to decrease services. I am not asking for more service, but decreasing service! This is like always flying First Class and then when you want a coach seat the airline tells you that you have to pay a penalty if you don't sit in First Class as usual.

L
L
localonly
phoenix, US
Jul 29, 2011 6:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Day 8 and still can't receive long distance calls. Hold time always "greater than 10 minutes". Online chat unavailable twice and chat dropped/interrupted the 3rd time. Fine service as long as nothing goes wrong. Qwest is no better. Too bad competition is dead in big business.

A
A
Azmom
Scottsdale, US
Apr 07, 2015 10:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We had this very thing happen last week. We have never purchased an adult pay per view movie. Opened our March bill, and someone ordered TWELVE (12) movies in a 2 day period while we were out of town. About $140 in charges. I called Cox to explain and they had a battle axe of a billing representative try to bully me into believing it was our trusted house sitter who somehow ordered all these movies. I talked to him and he had no clue re. the pay per view purchases. Took about an hour of wrangling, and about 5 people I needed to talk to, before I got the charges reversed.

Cox insisted the movies were ordered from the house, but it was impossible. No one was home at several of the times they provided. Plus, many of the movies were ordered within a few minutes of another (ex. at 8:47 am, and another at 8:55 am) which doesn't make any sense. I think we were hacked somehow, but Cox was adamant that we were not. Googled the situation and found these comments. Adding our details so others can hopefully benefit.

S
S
sololachi
Vienna, US
Jan 02, 2015 4:09 pm EST

I am going through this PPV porno nonsense with cox right now. I just googled to see if anyone else has had a similar issue. They lady took off this months but all the charges from the previous months are a no-go area. I'm upset! I am irritated with this and have put a pin on my box. If this happens again, I'm dropping cox. Sorry guys, but good to know its not only me.

A
A
amj0551
Phoenix, US
May 10, 2014 5:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Got my cox bill and there was 12 porn movies rented which we did not rent sometime 4 in one day just minutes from each other. when I called to complain they told me that yes they were ordered from my home. They gave us a serial number of the cable box they were ordered from and it is the box in my adult son's room. The biggest issue is that his tv has not worked in 3 weeks. And when I called them back they said it did not matter they were ordered from that box. Then found out there was 6 more downloaded in the new month. the days and times she gave me there was no way my son did it because he was not here. We had no visitors and my husband and I never watch tv in his room. I talked to at least 6 different people none of them could credit any of these movies. We had our e mail account hacked into from cox and even our phone so what makes them think no one could hack into your cable boxes.
this is outrageous. I am so fed up with cox. everytime we have had an issue with them they never help us so I am so done with them. we are moving a a month or so and i will not get cox in the new location. They might have the fastest internet but i am not going to pay their high prices anymore.

P
P
p. griggs
Tempe, US
Oct 26, 2012 6:31 am EDT

Cox cable offer service bundles which would include tv, internet, and phone. When I called to begin service with them I was told that I could not be on a contract if I was going to turn off tv service each summer since we leave Az. for 4 months. I would of course need to leave on the internet and the phone. I called in May to turn TV service off. No problem but I was also told I needed to turn phone and internet off also. What, I need my phone working and on occasion my adult son might need to use my internet. Brian the agent, said he would leave the phone on but he didn't know if the computer would allow him to leave the internet usable at the house but he would try. Well 3 months later my adult son needed to use my printer and found the internet was turned off. He called me and I called Cox and had a refund for the months I was paying for internet. The person I was talking to kept on talking about if I turned off my internet I would lose my bundle, lose your bundle, and kept on going on. I assumed he was misinformed since NO ONE ever told me if I turned off my internet and tv I would lose my "bundling" with cox. I called to make sure that my service was back to normal and was told I couldn't get a bundle and then "they" couldn't help me that the person who I spoke with is THE ONLY PERSON WHO COULD HELP ME. AND THEY LEFT A MESSAGE ON HIS PHONE AND I SHOULD RECEIVE A CALL IN A FEW DAYS. Unacceptable, lies, lies, lies. Be very careful stay with with either dish or direct.

ComplaintsBoard
O
12:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications big brother or annoying neighbor kid?

I received a phone call at work from my wife stating that when she tried to get on the internet, the browser said to call Cox Security Center. I called to be informed that they discovered I had illegal software installed on my computer and named off a few applications.

Me: How do you know this? Did you hack into my computer?
Cox: Someone reported that they were able to download and install these application through a P2P application.

Me: It's illegal to download and install registered software. Your source broke the law. It's not illegal to have the available.
Cox: We do allow our customers to perform illegal activities.
Me: If your source is a customer, talk to them. Turn my internet back on immediately.

Me: Also, please provide me with documentation on your new Big Brother policy. I'm sure the general public would be interested to know.
Cox: We don't have such a policy.
Me: If you don't have a policy, why did you shut my internet off?
Cox: We'll just note that you'll uninstall the software.

I guess service providers are playing their part in acting on instinct instead of policy.

In any event, their internet bandwidth leaves much to the imagination. If you really need download speeds, go with a dedicated connection not shared.

Read full review of Cox Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
1:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications excessive volume

Audio volume increases during commercials. You turn the volume to a comfortable setting while viewing the program. Whenever a commercial is broadcast, the volume is unbearable and you have to turn the volume down. When the commercial is over and you are returned to regular programing, the volume has to be turned up again. I've worn out 4 remote controls' volume feature!

Read full review of Cox Communications and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
Dewey Hymel
Baton Rouge, US
Mar 31, 2011 6:08 pm EDT

I have solicited 842 Elderly customers of Cox Cable TV in this city. We aare all in agreemebnt t6hat we have had enough of Cox raising the Service Fe without so0 much as a notice by any means of "Communication".

We want to know why you can't notify us of an increase! It makes us feel like we just have to take whatever Cox puts out!

How would Cox like to loose thse 842 customers all at one time?

WELL, AS SOON AS WE CAN PRESSURE THE FRANCHISE GROUP TO ALLOW AT&t IN, YOU MIGHT.

A disturbed Elderly Housing lease holder
Baton Rouge, Louisiana

K
K
Kaos
Goodyear, US
Mar 30, 2009 1:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Buy better remote controls. Go to satellite, see how fantastically crappy the service there is. You'll be begging for Cox in 2 months. BUT, can't get out of that pesky contract with the satellite company. Quit complaining about a bunch of inconsequential crap. STFU and watch TV.

ComplaintsBoard
S
12:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cox Communications unauthorized charges

Cox sent me an offer for internet services, which I accepted and they sent me a confirmation email with the price of $29.99 for 12 months. They billed me much higher. When I called to complain, they variously said the offer was only good if all offered services were ordered (not true), that it was only good for 3 months (not true), or that I was a current customer and not eligible.

I had previously requested service but had no modem so never had activated service and was not a customer, which they knew. Because they did not notify me that they were reneging on the price they had confirmed to me, they practiced a 'bait and switch'. Despite numerous calls and emails, their terrible customer service never admitted nor corrected this despicable practice.

Read full review of Cox Communications and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
Jerry
, US
Apr 29, 2009 7:00 am EDT

There is a reason why Cox Communications has an "F" rating with the Better Business Bureau.

I have two *SEPARATE* accounts with Cox, telephone and internet. I went online to pay the *TELEPHONE* account. I used a credit card. When I looked at my bank statement, they had made two *SEPARATE* charges to both the telephone and internet, the internet charge *TOTALLY UNAUTHORIZED, * especially since I have been disputing their overcharging of the internet for some time. They simply decided to pay off all of the internet charges using my credit card number provided for the purpose of paying the telephone bill. I consider this basically theft.

I called them about this, and the representative was totally rude. I asked to talk to a supervisor, and he seemed to understand, but said that all he could do was wait for the payment to process and then request (by email) that it be refunded. I filed a complaint with the better business bureau. I just got a letter saying that they have credited the internet amount back, BUT have charge ME a $35.00 return payment fee! How am I responsible for a fee on an amount that was unauthorized in the first place?

Cox is unscrupulous, and their bad business karma will come back to bite them. Do not give them a credit card number. Pay all bills in cash or check.

Beth
Beth
Wasilla, US
Mar 27, 2009 2:28 pm EDT

We had an awful experience, horrible service, poor customer service, false advertisement, over billing and charges for equipment we did not have. Luckily i saved all bills to prove otherwise. However i believe i should be compensated for what happened. I would like a class action law suit for what we went through. I recently went logged on to look at a summary of past billing activity and it made no sense what so ever and there was even an entire month missing so i could not try to average out the billing. This reminds me of a credit card company i was dealing with. They pulled the same scam on me and i lost about a thousand dollars. Luckily i was not in a contract with Cox or we would have been in real trouble. These businesses need to be held accountable and shut down. It would save the state and local economy billions.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Cox Communications contacts

Phone numbers

+1 (888) 278-6660 +1 (800) 234-3993 More phone numbers

Website

www.cox.com

Most discussed Cox Communications complaints

Service and billing fraud
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cox Communications?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cox Communications Customer Service. Initial Cox Communications complaints should be directed to their team directly. You can find contact details for Cox Communications above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cox Communications. Discuss the issues you have had with Cox Communications and work with their customer service team to find a resolution.