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Couture Candy
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1.0 28 Reviews

Couture Candy Complaints Summary

0 Resolved
28 Unresolved
Our verdict: Engaging with Couture Candy at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Couture Candy reviews & complaints 28

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5:15 pm EDT
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Couture Candy Dress

Please review all of the complaints on the Better Business Bureau’s website before purchasing anything from them. I must say this is by far the worst online experience I have ever encountered. I actually had to seek legal counsel because of how my purchase was handled. Please make sure that you read all of the fine print on their website because they will try to use it against you instead of doing the right thing. On April 10, 2023 I bought a $340 dress, paid $30 for 3 day shipping, when the dress did not arrive by the expected date, I contacted customer support and was told that the order could not be cancelled but that I could return it once the dress arrived. When the dress arrived 3 days after the event, I contacted support and was issued a return reference number and sent the dress back untouched and paid an additional $30 return shipping. When the dress was noted as returned by support, they offered me a store credit. I requested a full refund based on the circumstances and was told in so many words that although I chose 3 day shipping I should have read their shipping policy that discussed processing time in a complete other section of the website. Nonetheless, I filed a dispute and PayPal and PayPal ruled in their favor because of the fine print that they referred to. I disputed again and PayPal ruled in their favor again. Here is the kicker, because I disputed the transaction a second time they charged me a 50% reactivation fee of my store credit which means I would receive a store credit of $147.18. After speaking to my lawyer he suggested I ask them to send me the dress back and call it even, they refused to send me the dress. So I basically paid for a dress that I never touched, was penalized for disputing the transaction, then was not obliged to receive the merchandise that I had already paid for. Terrible, terrible company. Please think twice before buying from them—It will be my life’s work to expose them based on the principal of the matter and terrible customer service. I will be filing a claim in smalls claims court-wasting more money to do this, posting reviews of their company wherever I am able, and I will also keep trying to get the news to investigate.

Here is the exact breakdown of what they sent me in reference to the store credit:

Date Issued: June 15, 2023

Your Store Credit is valid until: December 14, 2023

SC Issued : $147.18

Here's the Store Credit computation for your reference:

Amount paid $341.41

Less: Restocking Fee 50% $-154.23

Freight Cost $-30.00

Handling Fee $-10.00 RSL

Amount Refunded $147.18

Refund Method: Store Credit

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5:02 pm EST

Couture Candy Dress

Scam with discounts, rude and lying customer service, don’t buy anything from this company.

I bought a dress for 55% discount and they refuse to sell it to me by claiming it's out of stock after they confirmed my order and showed they fulfilled it in my account. They gave me the option to wait for restock or change in size, but despite my clear response to continue with my order, they canceled it anyways and later denied I was given any option to not cancel it. They responded to my request for a replacement with blatant lies about product availability, and the customer service talked over me and rudely refused to listen to my questions. Never met worse customer service.

Desired outcome: lol they aren't even looking at review sites other than their official partner

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4:29 pm EDT
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Couture Candy Dress

Dress sent back April 3022 a day after receipt. Company refusing to refund as they say tags are missing from the dress. No tags were ever removed. Photos taken prior to the return clearly show tags sewn to the outside of the dress. They are the only tags attached at time of receipt. Company claims ab additional tag is missing and is refusing to refund a dress that was clearly not eirn

Desired outcome: Refund. Full refund due to inconvenience and length of time this has gone on for.

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Is Couture Candy legit?

Our verdict: Complaints Board's thorough examination reveals Couture Candy as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Couture Candy stands out for its commitment to quality and security. Clients considering Couture Candy should delve into its customer service record to gauge compatibility with their expectations.

Couture Candy earns 91% level of Trustworthiness

Perfect Trust Endorsement: Couture Candy achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Couture Candy. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Couture Candy has claimed the domain name for couturecandy.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Couturecandy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

A trust mark has been identified for a couturecandy.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Couture Candy have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Couture Candy and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Couturecandy.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on couturecandy.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Couture Candy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 28 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Couture Candy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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9:17 pm EDT
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Couture Candy couturecandy.com

If I could give zero stars I would. Please beware! This company is a complete scam. I ordered a dress for $315.00. The color shown was silver/cafe. When I received my confirmation, I noticed that they were going to ship a silver/green dress. When I was finally able to speak to someone, it had been 4 1/2 hours after placing the order. They stated that if the dress had not shipped yet, I could cancel but would be charged a 15% cancellation fee because there policy states that you only have 4 hours to cancel. What a joke! Then they tell me I cannot cancel because the dress shipped. The tracking info states that only a label was printed. It indeed had not shipped. So now I have to wait to receive the dress and return it within 5 days for a store credit. But that’s not the best part! There’s a 50% restocking fee. They are literally printing the shipping label immediately from their facility to make it impossible to cancel. SCAM SCAM SCAM! Please do not buy anything from these awful people!

Desired outcome: Full Refund

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6:26 pm EST

Couture Candy Return policy

Oct. 2019

I ordered a dress for a wedding. I returned it and they have yet to refund my money. When I called they now say I am only entitled to half the amount I paid because of a missing authorization code. They agreed that they received the dress in its original package and in perfect condition. I have not received any refund for any amount. Very unprofessional and hard to deal with.
Beware complete scammers!

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4:12 am EST
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Couture Candy Return

I ordered my wedding dress and fell in love with it when it came. Online it said it was guaranteed three day shipping. A week later and my dress still wasn't shipped. After emailing back and forth they finally expressed shipped it. When I received it it was in perfect condition and quality but to big I decided to return it. I had it three day shipped and after they received it I was issued store credit. I then ordered a different dress and my credit card was charged due to the store credit issued not being valid yet. After going back and forth about a refund for my card and the store credit being active it took over a week to get an update from their "back office" approving the dress was in good condition and I could get a refund even though the dress has been there for two weeks and I was issued store credit that apparently I couldn't use to repurchase something. When you reorder using store credit there's a no return policy. My second dress was almost 80 dollars cheaper and I was charged extra fees for repurchasing a new dress using my Money! So that I had zero credit left over. If you order from there which I highly recommend you do not! Don't expect a easy return without a fight.

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J
1:56 am EDT

Couture Candy Deceptive practices & misleading return policy

I purchased two wedding dresses from Couture Candy in March 2019 but prior to purchase I called them to confirm my dresses were "eligible items" for return as I only needed one. The representative assured me they were fully refundable but the return was time sensitive.

Neither dress fit well so I immediately notified Couture Candy of the return request. They were non-responsive so I made repeated attempts to reach them via phone & email. I did absolutely everything they requested in a timely manner.

When I was informed I would be given store credit and not issued a refund to my credit card, I was extremely upset. We exchanged various emails ultimately leading to me filing a claim with my bank.

In the midst of the claim process, I received an email from Couture stating they had reviewed my claim and decided to issue me a full refund. On the other hand, my bank was asking for additional information to support my claim. Couture stated I needed to provide them with proof of my cancelled bank claim & they would refund the transactions with the highest priority. Once again, I did exactly what they asked and provided the letters. They advised me the refund requests was forwarded on to their accounting department.

Little did I know, they were just dragging this process out and being completely deceptive so the 120 day dispute timeline with Visa would surpass. They reverted back to the store credit as if they never promised the full refund and to make matters worse, they deducted 30% from the store credit since I filed a bank claim.

I don't know what's to follow now but I am absolutely disgusted by this companies business practices and committed to filing as many complaints as possible to potentially help other consumers avoid this company.

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4:47 pm EDT
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Couture Candy Deceptive return policy

I contacted customer service to send me a size guide for a dress I was considering buying which they did. I ordered according to the size guide. The dress was over $550. Shipping was prompt but I was out of town when the package arrived. Upon my return, I tried on the dress to discover it did not fit. I contacted customer support for a return authorization. They responded that I could not return the item because I was a couple of days outside of their return window of 14 days (now changed to 5 days according to their new policy) and that they would not accept it. I responded that I had not been made aware of this extremely strict return policy upon making a purchase and a rep responded to me telling me that I had to click the terms and conditions link upon checking out (shown in very fine print). Seriously...I need a magnifying glass to even see it. Now I'm stuck with a dress that is too small and I lost $550. I see every negative review about this company is about their deceptive return policy and horrible customer service. As an aside, I think it's rude to write to customers in all caps to get a point across.

Also, directly on the merchant's (at the bottom) is their claim to 580 5-star reviews. I asked customer service where I could leave a review about my experienced and I was directed to a site where they had 414 reviews and a lower overall rating (with many complaints about the deceptive return policy). I believe the reviews on their site are fake.

Order # 10079
Item purchased #67318
Amount essentially stolen from me: $550

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5:00 pm EDT
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Couture Candy Jovani gown

Read the fine print everyone (only to be found if you click the terms and conditions link when checking out). You have 14 days to return something for STORE CREDIT ONLY.

After 14 days, they couldn't care less. The thieves have your money. Worst customer service experience ever. The rep actually wrote to me in all caps. I'm $550 in the hold after shopping here buying a crappy dress that doesn't fit and missing the return window.

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8:02 am EDT

Couture Candy Mother of the bride dress

Dress had shoulders that were very large. I had to send 4 emails regarding my return before they would respond to me. They are claiming they didn't get the dress in 5 days when they would not answer me. I paid over $55 in shipping both ways. Refund did not go well as this company steals as much of your money as they see fit. The are struggling so they only give you an in store credit to make your dealings with them longer than you want. I just want all my money back in the way of my original payment.

Check with the Better Business Bureau before ordering!

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5:14 pm EDT

Couture Candy Unscrupulous and unethical practices

A great number of people have been scammed by this company, including myself. In addition to complaints on Social Media, please file an official complaint with the FTC https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt
and with the BBB
https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/

When these consumer organizations get enough complaints, they will begin an investigation.

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11:36 am EDT

Couture Candy Dress, sunglasses, jewelry

Read the fine print! This is their policy: "the general return policy applies to all products except sale items, dresses, and jewelry. You may return product(s) within 14 days for a full refund of the purchase price to the card used to make the purchase." they will only give store credit for sale items, dresses, and jewelry!
I bought a dress, in january, for $350. It didn't fit, so I returned it. And my store credit was for $305. They charged me $45 for the rma, restocking, and shipping. They force you to get the rma. They make their money on these store credits because you have to use it on another dress or accessory, which never adds up to the exact credit. Also, I couldn't find anything else that I wanted, so I was stuck buying items just to use up the credit. The necklace and earrings that I got, to use up the credit, look very cheap. The sunglasses I ordered, came with the wrong lenses. The price was $139. Their vendor mistakenly included couture candy's po, where it showed their price of $62! Yeah, they made out on me, for sure. Don't be a sucker! They are slick! Stay away!

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5:29 pm EST

Couture Candy Mother of the bride dress

I ordered the dress and requested to have the dress returned right after receipt. I emailed and gave the federal express tracking formation (I paid the fed express myself to insure the time frame given in returns) it has taken nearly 2 weeks and numerous emails to finally get them to say I did everything correct but they want t give me a store credit which I have responded that this was the first and last time I would order from them. I will call my credit card now to refuse the charges t get the credit. This company is hirrible and you should never order from them. Poor quality, high prices and bad solutions to your request

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10:18 am EST

Couture Candy Beware scammers

Purchase a dress $298.00, they never state that if you want to return the items you only get store credit. WHAT? To make matters worse, I received a credit today for $150. What are you charging me $118 for? Stay away. Forget about getting in touch with them. It is non existent, phones are not answered and sad story about RMA when they offer free shipping. When you return items, they charge you for it, so it turns out is not free shipping and is l lies

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10:32 am EST

Couture Candy Couture candy

I am a senior citizen, age 73, on social security but nothing matters to Couture Candy Scammers Company.

When I was invited to a formal wedding of a relative I decided to make the sacrifice and go to the wedding. I had only been to one other formal long dress wedding in my life.

I purchased a formal dress for over $500. I returned it because it was too small. They got the dress back and I did not get either the money back or another dress!

I finally was able to speak to a representative from their and they said that I could have store credit. Because another relative was marrying I decided to wait and use it to buy a dress for that wedding. The representative neglected to tell me about a six month limit on the store credit. When I tried to purchase the dress it was a few days over the limit so I lost everything!

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7:47 pm EST

Couture Candy Knock off dress

Kiss your money goodbye with couture candy. I spoke to them at least once a week. Each time I was assured the dress would look exactly like the picture ~ I guess we were looking at different pictures.
My $1800 saiid kobeisy dress was a bad knockoff, school project with appliques from a craft store.
Pictured was an elegant blush/fuchsia combo, the dress I got was made from dirt, grannny-pantyhose material with fungus looking growths visibly stitched. Requested a return label, returned it for store credit only to be told, "we received your return, but now we're sending it back b/c it's passed 30 day... Fyi, it took 5-months for the dress to even get here. They also wipe your account clean as soon as your payment goes through, so there's no record of your purchase. Hope you don't have to return your item. I will post the picture when they return the dress... If they return it.

Tip for consumers: don't count on the quality of your item nor on it's timely arrival. If you are ordering any way, order at least 2-sizes up b/c if it's too small, you're out of luck.

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Update by Fake Watch
Jan 10, 2019 7:53 pm EST

It's been 10-months now and I have neither the ugly dress nor my money back. They will send you a return label & lie that you may have an exchange. Then, once they have both your money & the item back, they say it's no longer eligible for exchange & stop picking up the phone. If I ever get the dress back, I will post pictures of how bad the knock off looks.

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2:47 pm EDT
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Couture Candy Return policy

I bought a dress and it was too big, so I returned it. First of all, they only offer store credit for returns, even when returned immediately, so you can't buy more than one size and return the size that doesn't fit. You have to return each item and wait for it to be processed until you can make another purchase using the store credit.

The real kicker is that if you return an item, they back charge you on the "free shipping, " along with the return shipping and a handling fee. For me this meant that they took almost $50 in shipping and handling fees from me.

Though their return policy does say (if you look hard enough, it's not very transparent) that they will back charge you for the "free shipping, " it is ludicrous that they would charge almost $50. Nowhere does it state the amount that will be charged. I could've gotten the dress altered for that amount.

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7:59 am EDT
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Couture Candy Formal wear

I purchased a dress for $327.95 and returned it with tags in excellent condition and they verified it was and then only refunded me $49.95! They won't answer their phones - ever ! They are thieves and read the better biz bureau before buying I wish I had order # 166083 aug 22 order date I want a full refund. I was told it met all guidelines and still no resolution. I left messages and no return calls.

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Panagioula
, US
Nov 16, 2018 8:41 am EST
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The worst place to buy they are thieves they answer you just till you return the items forget the refund even if you get it back it will be 50% percent less of what it should be . Dont ever buy from them.

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1:46 pm EDT
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Couture Candy Return issues

Returned a dress, didn't get money back, company only offered store credit of much lesser value due to multitude of penalty, restocking, shipping, etc. deductions. The company doesn't care about customer satisfaction only about their profit. Customer service is slow to respond and rude. Very disappointing experience, will never shop there again! Order placed March 12th

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9:29 pm EST
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Couture Candy Couturecandy.com

I recently bought an $300 dress at courturecandy online. I were so disappointed when received the dress. The material of the dress was super cheap, it only deserve an $20 dress that sell from china clothes online. The contour on the breast area looks so fake. Overall, the dress I received was not as fancy as the picture they post on their website. They try to fool the buyers with all the fancy look on their clothes. Don't ever buy anything from this website, just go to Saksofffifth or Neiman marcus. The qualities of the clothes from Saksofffifth or Neiman marcus looks gorgeous and fancy. Coutour Candy won't allow u to return if unsatisfy, you can only get store credit. This is the last time I buy from Courture Candy, they steal people money with cheap and ugly clothes.

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Frequently asked questions (FAQ) about Couture Candy

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Is Couture Candy a legitimate online store for designer clothing?

Yes, Couture Candy is a legitimate online store for designer clothing.

Does Couture Candy sell authentic designer clothing?

Yes, Couture Candy sells authentic designer clothing from various brands.

Are the prices on Couture Candy too good to be true?

While Couture Candy does offer some discounted prices, they are not so low that they would be considered too good to be true.

Does Couture Candy have any customer reviews or ratings?

Yes, Couture Candy has customer reviews and ratings on its website and other online platforms.

Does Couture Candy offer returns or exchanges?

Yes, Couture Candy offers returns and exchanges on most items within a certain timeframe.

Is the shipping from Couture Candy reliable?

Couture Candy uses various shipping methods, and delivery times may vary, but they are generally reliable.

Are there any complaints or scam reports against Couture Candy?

While there may be some negative reviews, there are no significant scam reports or complaints against Couture Candy.

Does Couture Candy have a physical store location?

No, Couture Candy is an online-only store and does not have a physical location.

Is it safe to enter my personal and financial information on Couture Candy's website?

Yes, Couture Candy uses secure encryption methods to protect customer information.

Does Couture Candy have a customer service team?

Yes, Couture Candy has a customer service team that can be reached through various methods.

Can I track my order from Couture Candy?

Yes, Couture Candy provides tracking information for orders.

Is Couture Candy a reputable source for wedding dresses?

Yes, Couture Candy is a reputable source for wedding dresses from various designers.

Are the images on Couture Candy's website accurate representations of the products?

Yes, the images on Couture Candy's website are generally accurate representations of the products.

Does Couture Candy have a loyalty program?

Yes, Couture Candy has a loyalty program that rewards customers for purchases and referrals.

Can I cancel my order from Couture Candy?

Yes, Couture Candy allows cancellations within a certain timeframe.

Are there any hidden fees when purchasing from Couture Candy?

No, there are no hidden fees when purchasing from Couture Candy.

Does Couture Candy offer gift cards?

Yes, Couture Candy offers gift cards that can be purchased on their website.

Is Couture Candy a reliable source for prom dresses?

Yes, Couture Candy is a reliable source for prom dresses from various designers.

Does Couture Candy offer alterations?

No, Couture Candy does not offer alterations, but they can provide recommendations for local alteration services.

Is Couture Candy a reputable source for shoes?

Yes, Couture Candy is a reputable source for designer shoes from various brands.

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Contact Couture Candy customer service

Phone number

+1 (855) 445-8601

Website

www.couturecandy.com

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