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I am here to lodge a serious and frustrating complaint about courts singapore's so called extended warranty under its supashield.
3 and a half years ago I bought a sony 40inch bravia tv from courts. The sales person clearly being all caring and wanting me to extend my warranty and selling me the supsshield extended warranty package. After alot of persuasion I agreed. The seller did mention I will have 5 years of no worries with my tv. Accidental coverage is also included for that time. He made it sound like it is a good deal. So I accepted.
Recently after 3 and half years later while renovating house I accidentally cracked the tv screen. So I thought no worries called the extended warranty hotline and got confirmation that the person will call me back to make arrangements for coming to repair. But no calls till afternoon. When at last I called them, the extended warranty departnment responded that my extended warranty doesnt cover accidental coverage for 5 years only 3 years.
I was so angry, first of, no one bothered to call me back. There goes for courts caring for its customers. Secondly I was lied to and given a misguided warranty talk about how good the warranty is... When courts want to sell you somethin they will sweet talk you into giving your money. But when something happens to your courts product. What does courts do. Nothing. Not even replying to you. When asked what can I do, cos I just want to solve my current tv screen crack problem. Courts suggested that I buy a new tv from them.
To all those out there who is seeing this email. Please do not trust courts and its sellers who just want to sell you anything and refuse their aftersell service. Because for courts there is no aftersell service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Xue Yun,
I bought Lenovo laptop with extended warranty too. my screen and case cracked because of accident. I cannot find details of the warranty now. It seems like whatever they told us, we have to accept. This is fraud. They told me only the screen is covered, case crack is not covered. This is nonsense.
Currently I'm paying for my past debt of which I have started paying since last year.Somewhere last year also, suddenly i received a call from 'Tuan Hj Ridzuan' who insisted me to pay the outstanding at once (5k++) as if I have that much money in my pants at that time.After several calls of negotiation, I firmly said I don't have that much money (not even 3k or 1k as what he insisted me to pay after he failed making me paying the 5k++) and that I will continue with the monthly payment which I've been doing long before that.That's the last I heard from him except for his occasional texts asking me to fax payment receipt as a proof of payment (and this also I didn't adhere to...don't tell me he can't liaise directly with Courts to get the updates on my payment/account (I was told that these 'Tuan/Tuan Haji' guy(s) are 'lawyer' @ debt collector appointed by Courts to do their dirty jobs.)
Now, after almost a year of the incident, I got a long texts (funny it was sent out from 3 different numbers!) insisting me to pay the current outstanding amount..or else Courts' laywer will start civil proceeding against me, blacklist my name within 72hrs without notice with all banks and eventually all my existing and in progress (if any) loans and credit/debit card will also be suspended/canceled.Whatever they do, I believe law will always protect the right side i.e client, as long as you do your part paying the outstanding regardless of the methods (lump sum or installment) and have proof(s).
I too conned into buying extended warranty for a acer laptop. I found crack on the case and bring up for service and told that extended warranty does not cover case, a different story told when I made the purchase. I was told everything covered except lost .
Cannot blame Courts for everything and anything. Sure, the Extended Warranty is offered to customers to cover repairs and replacement parts and in part, accidental damages within the speculated time frame.
Its the sales personnel who, more often than not, lack the knowledge and details of the deal ! Perhaps, Courts, can reimburse partial cost, if not, full, if the said warranty purchased was indeed for five years as conveyed by the sales personnel. Of course, Courts will need to investigate first, the details of the deal.
However, I for one was thankfull to, indeed, purchased an extended warranty from Courts, for a set of Lenovo laptop and after using it for three years, was given a replacement for a new motherboard without much ado.
This goes to show that Courts does held up its end of the deal, but not necessarily that of its sales personnel who spice up the deal.
Buyers Beware !