Courtesy Honda / Negligence of Honda authorized service centre
With reference to my Car Honda City purchased on 13/09/07 from Courtesy Honda (D-196, Okhla Industrial Area, Phase 1, New Delhi-110020). I am sorry to say that my car went for the 3rd service on 2nd April, 2008, in the authorized service centre of Honda and on 14th April while driving from my home suddenly after travelling some distance (approx 15 Kms), as I was on the middle of the flyover the MIL light started glowing and I stopped my car after getting down of the flyover. Then I approach nearby mechanic for SOS but he told me that engine oil has totally drained out and the drain out nut was missing, as reported by him there where no marks of any kind of damage beneath my car and he asked to call Honda Helpline. Then I reported to the Courtesy Honda service centre for the help and after an hour a mechanic named Kapil cane with the engine oil and the nut as well, after putting the nut and filling up the engine with the oil still my car couldn’t start so my car was towed away to the service centre and there after inspection I got a call from the service manager saying that there is some problem with the engine, on asking about the reason of the fault I was told that someone might have tried to steal the oil from my garage. I want to know do we expect these kind of statements from Honda Service Manager, when everyone know no ever steals the used engine oil and how can someone enter the garage.
After continuous feedbacks to the Honda and even after talking to the corporate head office of Honda I was not attended on the very first day everyone just ignored my problem and I had to wait at okhla which is approx 25kms from my place for around 5 hours just awaiting for a call from Honda and then I had to myself call Honda as it was already 5:30 PM and after calling there I was informed that the concerned person Miss. Nikita Saluja who was suppose to get back to me at 2or maximum by 3 has already left. This is the kind of responses and services I have been getting from the Honda head office who claims itself the best in the Mid segment cars and who promises to give the best of services to their consumers.
Meeting : 16th April, 2008
After lots of pain a meeting was fixed with Honda executives (1. Mr. Rajneesh Raheja, Area Manager- North & East, 2. Mr. Umesh Bhutani, Regional Head – Service, 3. Mr. S.P. Singh, Service Manager – Courtesy Honda) on 16th April. In the entire meeting speculations and stories where made to quote a few, as said by Mr. Singh that someone might have tried to steal the engine oil from my garage and as said by Mr. Umesh Bhutani who is the Regional Head Service Honda that from Rajinder Nagar to Punjabi Bagh someone might have got beneath my car and have taken out the drain out nut while standing on the red light. Very funny this story was and on top of that this type of explanation do we expect from Honda Regional Service Head to cover up the negligence done by the service centre people in the 3rd service of my car.
First of all I don’t want to give explanation or answers to any such kind of stories as they are themselves justified that how far it is true. So my point is it is very clear that it was the fault of the service centre mechanic or the fault of the manufacturer so that while driving the nut gets loosen and falls down on its own. I personally don’t feel it’s that it is the fault of the manufacturer what I feel is it was fault of the service centre mechanic who has not tightened the drain out nut properly and so it fell down after 12days and around 700 Kms of driving.
And to inform you further that the it was not the first time I have already faced thrice some part of negligence from the same service centre as well the Showroom(Courtesy Honda) while returning back the cheque of Rs. 15000 from the company for the discount on the car given to me it was suppose to be returned on maximum 1 month period of the delivery of my car but it was returned to me after 3months of the delivery and also they have given me in written that I can redeem Rs. 2000 at any point of time and later when I wanted to redeem my money for the service I had to fight for around couple of hours and I to find the salesman who has written this to get it done they were blaming each other and said it was due to the lack of coordination between the showroom and the service centre and still not done twice my foot matt’s were missing from my car after the services and ones I collected from there and second time they had to send me my foot matt’s at my place. This is the kind of Negligence Honda’s authorized service centre is providing that too after the 3 check points as told by Mr. Singh to cover up the negligence of drain out nut being not tightened up properly. And on top of everything negligence by Miss. Nikita Salluja for which had to wait around 5 hours just for a call from her side and that too she dint cared to call me back and left the office without even informing me. What else do I have to say now…!!!
I want to know is Honda Japan aware of these kind of services provided by Honda Siel cars India ltd. From top to bottom, I have faced negligence, irresponsibility, lack of coordination, not at all satisfying services from the top management to the lower most who called back all its vehicles across the globe for the suspension problem in their car and who claim themselves best in the automobiles industry both in case of services and Consumer Relations. If Honda Japan is unaware still now I will definitely make efforts to bring to their light what’s going on in India and what kind of services customers are being provided here.
Further I would like to know the outcome of the meeting held on 16th of April and I want the copy of the report provided by Mr. Umesh Bhutani and Rajneesh Raheja why my vehicle can’t be replaced because of the entire fault on the part of the service staff of courtesy Honda. What if something major could have happened What if my car could have caught fire due to this negligence for which the oil leakage?
I hope and I wish that this issue and my problem get resolved as soon as possible without even ruining Honda’s goodwill. Cause I have been charged interest on my bank loan as well my classes are being hampered and the mental harassment which I m facing from past 3 odd days. I want a compensation for the losses and the harassment I have faced from the company in the entire journey of my Honda City car. This is entirely the fault of Honda authorized Service station.
I have already lodged a complain with Honda and my Complain No. is [protected]