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Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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8:54 am EDT
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Ford brakes

had a short in elect in new 2009 fusion took it to service said it was fixed 2 weeks later service called said part was in fore repair what part? driver side sun visor, took car to ny fore wedding front brakes vibrate very bad steering wheel vibrates took back to dealer for warranty work 1 month has passed still have not received any paper work about was car fixed or not service manager said dont worry about it we will send it to you in the mail come on is it repaired or not going back to talk to mgr about this problem not very happy with this dealer at this time MR KING

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6:36 pm EDT
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Ford design problem

I have been considering trading my 2004 Ford F-150 Lariat Crew Cab truck. ONe of the vehicles that i have been interested in is the Ford Edge. My next door neighbor has an Edge and I like the appearance of the vehicle, so I drove one locally and really liked it. Until yesterday...
...yesterday I came home and my neighbor was outside with her friend. We stopped and talked and the conversation eventually turned to her new Edge. She was going to show me the inside and when she opened the passenger side door, water poured out - and I do mean POURED! I am a plastics engineer and have worked primarily in the OEM automotive business. I looked at where the water had come from, and there was a lower seal at the rocker panel where the door meets it. There is also a flat area (painted) just outside of where the "Edge" logo is found. This flat area had a very noticeable water mark on it. There was already a discoloration of the paint and the inside edge of the door had a small area of rust on it. This vehicle has 1, 454 miles on it. I opened the other doors, drivers side and rear, and found the same problem. Water splashed out of all four locations and it was apparent from the wawter marking that this wasn't the first time that this had happened. I asked her about it and she said that it did this every time she drove in the rain (here in Tennessee that's often). I asked her if she had taken the vehicle back to a dealership to have this resolved and she said that she had taken it to two different dealers and they couldn't fix it - couldn't find the problem! The problem is tha there is NO seal at the vertical edge of the door and water is leaking into the area between the rocker panel near the logo and the bottom of the door and is trapped there by the rubber seal at the bottom until the door id opened. This problem is obvious to me - there is a design problem with the seal along the bottom edge of the door. If the seal were extended along the bottom edge of the rocker panel and then traveled vertically along the inside of the front fender, the water could not get in this area. The same kind of "fix" could be done on the rear doors.
It's hard to believe that Ford has not had a recall on this by now - I'm sure this was noticed during all of the weater testing that is performed on a new model vehicle. Now- the solution...
Dealers should be instructed to add weatherstripping to the inner surface of the fender to block the waters' point of entry. This isn't a difficult fix - just needs to be done on the Edge. This is too nice of a vehicle to have this sort of problem.
Also, the rotors on this Edge are squeaking...they are slightly warped. I have had this issue with Ford for many years. The quality of the OEM brake rotors is substandard and should be addressed. I replaced my truck rotors after @ 3, 500 miles because they warped. I have 150, 000 miles on the truck now and have no problems with the rotors warping. Just a little harder material is all that it wil take to make a better rotor - an expense that you could pass on to consumers with NO complaints. Please.
In closing, I have driven Ford products for over thirty years. I will consider Ford for my upcoming purchase. Please reply and let me know what you will do to correct the problem with the Edge. I'm sure that I'm not the first person to write to you with this complaint.
My name is Richard Johnson, I teach at a technology center - Advanced Manufacturing Education - robotics, programmable controllers, computer controlled machinery, and plastics technology. I am an instructor with 38 students who drive, for the most part, General Motors products. I'd really like to brag to them about Ford responding quickly to this problem. Thank you.

Richard Johnson, Instructor
Tennessee Technology Center at Pulaski
richard.[protected]@ttcpulaski.edu

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1:56 pm EDT
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Ford terrible company

Last year on 4 Sep 2006 while eating dinner, a strong burning odor was noticed by my wife, my son and myself. I walked toward the refrigerator figuring it was there since it was 30 years old, my son opened the kitchen door and yelled that my wife's car was on fire out in the driveway. I ran to the door and saw flames shooting out from underneath the engine compartment and told my wife to call 911. My son and I ran out and turned on the garden hose and tried to put out the fire until the Halfmoon fire dept showed up and put out the fire. Pictures of the fire are posted on their web site under September car fire. The car had been parked several hours earlier after my wife went shopping.

After the fire and disbelief that this happened I went on the internet to see if there was a recall or any notice of problems with this car--1995 Grand Marquis. Ford listed none that pertained to Grand Marquis but I did notice many other listings of people having similar problems that were related to the cruise control switch on other models of Ford products.

I called Ford customer relations in Michigan and told them of my fire and gave them my VIN number, they stated that my model was not included in any recalls relating to cruise control switches and that the factory that made my car had not received enough complaints to be of any consequence, so therefore " have a nice day" and hung up.

I next called the National Highway Traffic Safety Administration and relayed the above information to them, they told me to fill out their Vehicle Owners Questionnaire, which I did.

I then called my insurance agent-USAA and reported the fire and started the process for whatever needed to be done. An agent came out and looked at the car and damage done to the driveway, the car was totaled. Some time later the car was picked up by an agent for the insurance company and we received a check for $2300 which certainly didn't make up for what we lost, the Mercury cost $25, 000 new, was fully paid for and ran perfectly. Luckily the car was not parked in our garage or we might have lost our house too.

On 5 Sept 2007 We received a recall letter from Ford stating that there is a potential problem with my model car in that there is a chance that the cruise control switch might cause a fire under the hood--dejavu. My mother also received the same recall because she also owns a 1994 Mercury Grand Marquis. She had her car fixed the next day--it took about 5 minutes. I immediately called Ford and asked them what do I do now, since the car was totaled last year by a fire and at the time they stated there was no problem with my car. They said in effect "tough crap" and to contact my insurance company and let them be my representative in this matter. Ford did give me a case number this time. I contacted USAA and they told me they were not interested since the car was already scrapped out and no determination was made as to what caused the fire in the first place. They said they only investigate the cause of a problem if they pay out more than $10, 000. I then called the NHTSA and they told me to file an amendment to my first report of last year. I then called Nemith Ford Mercury where my wife purchased her car and asked for their advice, there was no one available so the girl took my message and said someone would be in touch with me, to date no one has called.

I also sent the Ford Motor company in Michigan a letter since they do not respond favorable to phone calls stating that I was very unhappy with this situation. I also filed a complaint with the New York Attorney General and have not heard from them to date.

I think Ford should pay my wife for the used car she had to purchase ($17, 000) because of the loss of her Mercury and the negligence of Ford to issue a warning for car when problems were detected, it appears from the internet that this was a well known problem and Ford refused to own up to the gravity of the situation. Now 2.6 million cars are in question going all the way back to 1991--according to the recall statement posted on the internet by Ford. I am not looking to make any money but I feel that Ford owes my wife a replacement car in light of their poor handling of this situation, or at least pay for the used one she purchased--which is not a Ford product.

I am totally disgusted with Ford and the way they handled this matter. I don't know how many cars have caught fire, maybe you can find out, Ford certainly isn't going to admit the amount. I think there are probably a lot of other people out there with my same problem and are as frustrated as I am in that no one cares or that we can get any satisfaction on this matter.

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1:41 pm EDT
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Ford fried by ford scam

Ford Motor Company recalled a part on my truck. I Called local Ford Dealership, they said "No big Deal" bring it in when you can. 2 weeks later my truck fried. Called Ford motor Co. Dearborn, Michigan, they said send pictures, if recall on cruise control switch is faulty they will replace it. Sent pictures and was told that their part was still intact and the fire started on the other side of the motor. So they claimed to not be responsible.

Since then I've had my Ford looked at by 2 independent mechanics they looked at my truck and I did not disclose any info about the recall, simply asked them what caused the fire.

Both pointed to the same place on the motor and I asked them "what it that"? They both responded "that is your cruise control switch".

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Don't Start
Milwaukee, US
Jul 11, 2010 11:24 pm EDT
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The cruise control switch isn't on the motor, its on the steering wheel. The cruise de-activation switch, which is the recalled part, is also not on the motor, its on the brake master cylinder. If Ford saw your vehicle and found it wasn't due to a recalled part, believe me, its not covered. They would not play games. If there was a remote chance its related to the recall, they'd cover it.

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12:23 pm EDT
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Ford delaminated fuel tank?

Ford 550 Diesel ..I bought it new in 2004. It has approx 26k miles . One day it just started running bad. I brought it to the dealer and was told that the fuel tank was delaminating causing the injectors, lines and pump to clog.

The dealer wants $2500 to fix it and Ford will not take any responsibilty in fixing it. I fuel up at the same 2 stations all the time. I have 2 other, older Ford trucks, no problems, its only this 2004, F550.

I have seen online no less then 100 complaints about the same thing and Ford will do nothing.

I suggest contacting 7 on your side or a local news paper and lets start making Ford own up to their defective fuel tanks.

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5:57 pm EDT
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Ford no quality & zero customer service

Dear Sir,

My email is unfortunately not addressed to anyone but it is my last hope. I expect the Company to respond to me immediately as i have lots of complaints from the Egyptian Agent "Fikry Group" and no one ever answered me back.

I bought a Ford Focus high line in July 2009, two months ago and since then i have been treated like i have not paid the money to the company! Let me just clarify that it costs EGP 160, 000 which is a lot of money here in Egypt, and unfortunately i have lost the money from the first month.

First of all, i lost my left mirror after three days and when i asked the agent to bring me a mirror he gave me the old model mirror, which of course did not work with my car. This was the first mistake. I never mind and i asked for the new one and this was the second mistake. The mirror took me a month to buy and not only that, whenever i called them, Mr Ahmed Atwa and Mr John Magdy in Giza branch, they told me the shippment is not here yet and after a whole month he suddenly said it is not his job to bring me the mirror it is the maintenance department responsibility! I DONT CARE WHOSE RESPONSIBILITY IT IS BUT HE SHOULD HAVE TOLD ME BEFORE THE MONTH. Also, i am speeking to the Ford company i am not speaking to PEOPLE in the company and your reputation is the responsibility of every single employee. Me, as an employee in a Bank, i am not supposed to say "it is not my responsibility" but this is the ONLY word i heard in this company till now and i need to know WHO IS RESPONSIBLE IN THIS COMPANY ?

The biggest problem is yet to come... After a month and a half, the car stops when i was in a trip 2 a.m. with my little daughter on the road, and the computer sends me a message "transmission malfunction"! A problem in the gear box. A problem in the most important part of an automatic car! I called the maintenance person "responsible", Eng. Amir and he told me move with the car no problem at all, and when u come back from the trip you can come to us to fix it, which means he knows it is a USUAL problem in this car. Anyway i moved with the car and another message came up in the computer "Engine malfunction"! This means that his advice could have caused me a disaster.

I sent them the car and i asked to change the whole car. Wolkswagen, a reputable German brand, changed a car before because of a problem in the wheels not the gear box and engine. It is a manufacturer problem, why should i pay for it? The one who manufactured it has to pay for HIS mistake. Mr Amr Nazmy in the maintenance said that he asked the branch in Spain, where the car is manufactured to change the car or change the gear box, but a refusal was sent! They fixed it and now it broke again and when i called the agency Mr Hany El Bahhar, the maintenance manager said it might be MY mistake of misuse! They wanted to fix it again but now i want more action than that. Am i supposed to accept to fix a NEW CAR weekly in an unprofessional maintenance centre with unrespectable people and not trust worthy company reputation. I complained in a responsible agency which is "Consumer Protection Institution" to investigate about whose problem it is. And i will go more to complaint in more official agents if i did not get immediate respond from you and a reasonable compensation to me. This car has a problem and i want to change it as a whole.

Let me highlight that all this time i have NEVER received a phone call from a single employee in this company. Not one appology and NO respect. I always call them to complaint and call them to follow up on the complaint. I tried to contact Mr Ramy Fikry and he is unreachable and when i asked for his secretary they gave me a number and after several phone calls i found out she is a customer service employee. And when i asked for his email they refused to give it to me. It seems that they are all liars here and Mr Ramy does not care about his clients.

The main problem in this agency is that they are all liars and no one knows anything about anything and no transperacy what so ever.

A big complain about Mr Hany El Bahhar and Mr Mohamed El Norashy. Mr Hany El Bahhar when i called him he told me i am not a respectable person and i am not polite. This is how Ford treats their CLIENTS. Mr Mohamed El Norashy, the quality controller in this company as stated by sales people, told me as well that he is not responsible for my complaints and i should THANK him that he is answering my calls coz he is doing me a favour! His job is now a favour to clients.

Ford in Egypt had a very bad reputation from the previous agent and we all thought that this idea will change by giving it to the unreachable man Ramy Fikry. Let me tell you that a site has been opened in Egypt where people chat about cars and a group of 25 persons has complaints from Ford in Egypt. No one i know now will ever buy a Ford car.

I still have hope that my choice was not that mistaken and that a better treatment should be expected from a reputable brand name like Ford..

Regards

Asmaa A.Gamal
Residential Property Finance
Commercial International Bank
Tel: +2 02 [protected]
a.[protected]@taqa.com.eg

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loyze
, EG
Nov 17, 2013 10:55 am EST

ford nice car, horrible after sales... i would go for subaru .. win win !

L
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loyze
, EG
Nov 17, 2013 10:53 am EST

baaaaaad service center

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Khaled eid
, EG
Oct 10, 2013 11:07 am EDT

It might happen in all car brands agencies, I got two ford cars and they are working very fine with me. My new car will be ford also
October service center is perfect, I never had faced any issues with them

Today 10 October 2013, I went to to make my 190, 000 km periodic service but astonished that Fikry group is no more ford agent representative, October service center is closed and all ford signs are removed, and I learnt that abdel Latif el jomail (Daihatsu) representative will take over with ford egypt. Do any one have any news?

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Ahmed El Zaabalawy
, EG
May 10, 2013 9:24 am EDT
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Actually I was searching about the different feedback about the ford focus before buying the same in Egypt, but from all the comments I can say that it is not the right choise since the agents is not responsible person

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AmrS
, EG
Nov 28, 2012 4:21 am EST

I have the same experience with all of you, here is what happened.
I bough t a brand new Focus 2012 Highline, after 200 Km yes it is only 200 Km and 7 days from the purchasing date I felt a jerk on idle and at low RPM, at once I went to the Service Center at El Obour and asked about this issue they answered it is normal and will take some time to be fix itself, I did so because as per the Egyptian Law I have 14 days to replace the car or even had my money back but after the Service Center confirmed that is normal I said it is OK.
At 1, 000 Km the problem hadn't been solved so I told the Engineers there you have to fix the problem beside the scheduled maintance, the checked with the computer and confirmed that there is no issues and every thing is totally normal, they said just give it some more time to fix itself without any action needed. Now I'm 2, 700 Km and problem still there so I went to the Service Center and insist that they should clarify the problem and have this problem solved by any way. after a long time from 9:00 am to 3:00 pm they told me they have reached to the problem but they need to spend some more time on testing so your car will be fuly fixed by tomorrow, I asked what was the problem the answer was the master of the petrolum pump and it is an electronic part will be changed and everything will be fine, NOW they have the car for 5 days and they didn't even reached where is the issue. They told me you will get your car by max. next sunday but I'm sure it will not be fixed. I don't know what should I do, I have paid 190, 000 EGP and have my car in Service Center for 5 days after only ONE Month and some days.

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tarek ghanem
, EG
Apr 17, 2012 8:12 am EDT
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i was planing to buy ford foucs, but after reading your problem i will go for octavia fantasia as soon as it is well known in the egyptian market .

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mohamedkh
, EG
Nov 30, 2011 11:12 pm EST
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Dear All My name is Dr mohamed, my story is very similar, I bought new ford focus ghia April 2011 From Nasr city showroom, everything was OK on buying the car, 2 weeks later, the driver door got accident and the responsible engineer in al Obour branch adviced replacment of the door completely, i agreed, he told me it will be looks like the original one, so the door changed and i paid 5300 L.E. this was at the first 1000km maintinance, after not more than one month the doko or the color of the replaced door started to change and because im so busy in my work, i waited until the 100000 maintinance to repair this problem with the maintinance, beside appearance of three problem
1- AC is not working espicially if the teperature more than 38c.
2- kilometer amper cant reach the full capacity inspite the tank is full.
3-The car stopped suddenly in the road without any response.
on complaining to the responsible enginer ( he responded carlessly, he only want to do the routine maintinance and to pay mony without resolving the other important issues).
surprisingly he told me the AC filter must be changed because you are living in a dusty area.
the door we shall repair it but no now, you can come again in any time .and to resolve the fuel amper problem please use the manual funnel during the fueling.
I went at the 200000 km mainatinance, i told them the same problems
1-AC.
2-Fuel amper..
3-The replaced door..
The ansewr again
1-change of AC filtter againe beacause im living in a dusty area.
2-Use the funnel during fueling.
3-Come again at any time but not now.
i paid 1770L.E. Without solving my main complains. and still i have the same problems in spite the car is bran new ( only 20000km) nobody in the fikrygruop al obour branch listen to my complain and no body care to solve any problems other than routine maintinance.

mobile01011841935

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MAh1
, EG
Oct 13, 2011 1:11 pm EDT

Dear All A brand like ford must choose a Reputable and profesional dealer here in egypt.. My story is as follows i bought my car which is Mondeo the last week after i paid the money and every thing was going ok .. they gave me only 1 key for the car when iasked for the other 1 they told me it is not here and i will have to wait till they search for the other key as the car was atest drive car...anyway they wanted me to take the car and go and wait for a call from them as every 1 knows the situation here in egypt after 25th of january they wanted me to leave without the second key is this acceptable for any 1 iam just telling you this because it is very unproffesional attitude towards a customer from a reputable company like ford...

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Hesham Aly
, EG
May 04, 2011 9:10 am EDT

My name is Hesham form cairo I agree with asmaa 100% because i have the same problem in El Obour Branch NOOOOOOO FORD

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ashashashash
, US
Mar 29, 2011 2:27 am EDT

Hi,
My name is Ash from USA i owe ford focus which is a great cars here may be not a lot of people knows how they fix them .I am here in America and i have another 2007 lincoln twon car which is ford has over 250000 km without any issue ?
The problems here the ford or even the VW they make them with very low standard for the middle east and with higher standard for europ.I belive the ford focus in egyot not the same like the ford focus here we have 2200 cc with over 180 hp and the one made for europ is 1800cc with 210 hp.
Egypt egypt the the reasone i am here away from my family because people not honest and try to -----------
God bless you all

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11:50 am EDT
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Ford treatment & quality

On the eve of 8/21/09 I purchased a 2009 Lincoln Towncar--I rec'd a photocopy of my contract not an original with the terms & conditions. I traded in a Mercury Sable 2001 but on Sun. I called the salesman & left a msg. on his cellphone wanting to know if I could take my trade-in back, of course he said he didn't get that msg. yet he rec'd the one I had sent shortly before! I went to the dealship on Monday and again requested to have my Mercury Sable back (for my daughter when she is in town). I was told by the salesman that no one was there to authorize it but he would get back with me. I'm waiting----It is now Tues. 8/25/09.

I paid $38, 000 for the towncar & can't begin to tell you how unhappy I am with the material of the trunk--enough so that I wanted to void the purchase but since I didn't have an original copy of my contract I had no idea what my rights were. When you pay for any upscale car you expect at least what my 2001 Mercury has! The felt trunk is really insulting & I also get to look at staples but on the upper shelf the felt isn't even anchored. I am so disappointed in my experience with Al Packer Ford East that I just want to cry.

Sincerely,

Barbara J. Bauer

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Ford engine problem

I have Purchased a used Ford Fiesta which has run only 20, 000 Kms on having an assumption Ford Fiesta Diesel will give a better milleage and will be a maintanence less vehicle.From the date of purchase i regularly servicing through the authorised dealers presently the vehicle has done only 35200 and i am facing a major problem of engine oil getting mixed with the coolant and the engine has failed will it was running on the road.Vehicle was brought to the authorised dealer and they could not able to find out the problem for the last two days.If the engine is getting offed in the middle of the road, Just imagine how much risk is being involved in buying these cars?
Kindly advise how to educate the innocent buyers not to involve in such type of problems.

By V Muthuvel on Aug 25, 2009

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Ford horrendous gas consumption/product defect

In August of 2007 both my Daughter and myself bought 2004 Ford Explorers from Tom Wood Ford in Camel, IN.

Within less than a year my Dauther's Explorer developed a crack in the rear lift window which extended from the
bottom of the window, past and next to the Ford emblem and to the end of the lift. When she asked to have the
lift window structure replace, Ford told her she would have to pay for it. Not covered under the extended warranty
we both purchased.

This was the least of her problems as she had to have the fuel pump replaced and the component which regulates
the flex fule gas option and of course the gas consumption of the vehicle.

Just yesterday I noticed the the very same crack had developed on my Explorer. With Ford refusing to replace my
daughters rear window door, I have no doubt I will face the same issue. After my daughter experienced this problem it drew
my attention to other Explorers while driving and in parking lots. I would say on the average for every 20 I saw over the past
year, at least 1 has this crack in the in the rear lift window panel.

The most glaring problem with my 2004 Eddie Bauer model is the horrendous gas comsumption. From the time
I drove the vehicle off the lot, my milage with ethanol has never been over 10 mpg and generally under 10.
With regular it has rarely been over 11 mpg. I was not a good candidate for the "cash for clunkers" program because my
excessive payoff amount 2 years after purchase.

If Ford is monitoring this complaint network, I would like to see them step forward and provide me with a reasonable and
financially feasible option and opportunity to replace my Explorer.

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Morlang
Grants, US
Feb 16, 2015 8:32 am EST

Aside from my overhead console falling while driving down the road and the plastic on both of the visors breaking and flopping, also I too have a crack on the back. Now my issues are getting worse I would be driving and my explorer would just shut off however it would turn back on now it's got flashing light like the ABS, parking break, advtrac, service engine, and it says engine failure safe made and half the engin is shutting off. Took it to the local ford dealer they calibrated the computer said that's all it needed a day later all that came back on and persisted took it back now they say something else is wrong didn't want to give them more money for them to be wrong again so until I figure what's wrong with it myself I'm stuck with it..

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blinder
London, GB
Nov 21, 2010 5:53 pm EST

Binder has once again proven the theorem I+A=D. Internet+Anonymous=[censor]

binder
binder
, US
Aug 23, 2009 5:56 pm EDT

Wait, wait, wait...a Ford Explorer has terible gas milege? SURELY YOU JEST!

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11:54 am EDT
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Ford unprofessional treatment of customers

I called Ford Credit regarding my account and was talked to in a hostile tone by several of their employees. When I asked to speak with a supervisor I was told " You dont need to speak with a supervisor" . Clearly Ford and Frod Credit are in big trouble, they won't admit to failing to give proper notice, disputes in their billing, and send out threats to repossess to any customer that disputes their account charges etc. In my view Ford will go the same way as GM with this approach to treating customers!

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Ford Credit is unfair
Syracuse, US
Apr 21, 2010 3:01 pm EDT
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I also found them to rude, they also do not tell the truth and play games with you, and they expect the customer to be nice, give me a break, as soon as I pay up my lease I will never do business with Ford or Ford Credit again, they need to learn we don't need them, they need our businee to stay in business.

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MCoy
, JM
Mar 26, 2010 11:51 am EDT

by the way you cannot speak to us the way yo feel, if you start addressing is in any foul way or language... it will be recorded so every rep will see the note and respond accordingly, depending on you behavior on the phone, , So behave nicely and we will give you what you need

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2:25 pm EDT
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Ford poor customer service

My husband and I went to HB Ford to purchase a Ford Edge on Friday. After 5 hours of negotiations with three different sales reps and managers, we finally came to an agreement. The same agreement we decided on over the phone before we got there! We only decided to purchase the vehicle to take advantage of the Cash for Clunkers program and my X-plan I get through work .There should have been no negotiating, we were also taking advatage of the 0% financing for 5 years (so there was no finance charges to factor in) We finally made it into the finance room to sign the agreement, when thay told us our DMV registration print out (that we gave them when we got there) was not accepted. OMG we were so frustrated by then, to say the least. We left with the understanding the finance manager would fax the DMV print out to Cash for Clunkers program for approval and call us Monday. We ended up calling them and they told us they sold the car on Saturday! My husband went down to HUNTINGTON BEACH FORD to pick up our original registration, DMV print(we stood in line 2 hours to get) and my work program paper work; they told us THEY SHREDDED IT!

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Dissatisfied Home Depot Customer
Mooresville, NC, US
Aug 22, 2009 12:06 am EDT

When we took possion of our Edge from Oasis Ford, NJ it was March - the only option I wanted was a remote start, the car didn't have one and in order to make the sale Oasis agreed to install one. We left the showroom with our new car, and an appointment to bring it in to have the start installed. In the meantime, I drove the car and discovered that when my daughter who's 14, 5'1" and 112 lbs. sat in the front passenger seat the air bag light went on and off intermittently. We could be parked in the driveway or going down the street, the light would go on and stay on for a while and then go off. Sometime this happened within a few seconds of sitting at a red light. When we went back to have the remote installed we told them about this, they put it on the computer and told us nothing was wrong, maybe she was sitting in the seat wrong, or maybe she moved. We brought the car back two additional times after that for the same reason and still NO! the computer says its fine.

I start to notice little things, i.e. I heard a "POP" in the car they dashboard went out and then back on, I told them about that they couldn't find anything wrong (I guess I must have been imagining these things). Turned on directionals - hazards went on, directional bulbs melted. Brought it back again to what is now called Able Ford, explained everthing to them. Told them please if you need to keep it to solve the problems, please do, just give me a loaner and keep me informed. Got a called the next day saying that the remote start that was installed was NOT a Ford product and it was causing electrical problem, if I wanted a Ford start it would cost me $150, why would I pay for this, I purchased a Ford car, from a Ford dealer, why would I assume they would put anything but a Ford part in there. We heard nothing from them again until 3 weeks later when we called them, they had my car for 3 weeks put 248 miles on it and said there was nothing wrong. Within 3 days of getting it back the light began going on. I now have a car with no remote start and a defective airbag light. Called them again, again we met at Able with the service manager and the field service rep. Took the car for a ride and of course the light didn't go on. However, we brought with us a video of the light going on in the car, I drove and my husband sat in the back seat with a camera to show them, they had not interest. They again said that unless the computer detects a problem, they can't do anything. The Rep did say he was going to make a few phone calls and find out about putting in the remote start. Two weeks passed and nothing, finally after numerous calls with no one returning them a customer service rep told us the complaint was closed and they weren't doing anything, not even the remote start.

Not only does the ford product suck so does the customer service, not to mention the dealers. Ford said it up to the dealer, the dealer said it's up to ford.

Never again - next car will NOT BE A FORD and I plan on telling my story to as many people that will listen!

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Ford - deceiving

Ford should be jailed for this scam esp extended warranty. I bought a brand new 2008 f - 150 during that year. At the time, I told the salesmen I intended to keep this truck a long time. He talked me into the esp and maintenance package and rust proofing and all along assured me that for 5 years, the only thing out of my pocket would be the monthly payment...

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Ford Dealer rips me off twice

Took 4.5 hours to drive 40 miles back from lake on July 16th 2009. Took my $51, 000 truck to dealer for repairs.This dealer has done all service on truck since I bought it there new. They charged me $839.95 when I picked it up on Friday July 17th 2009 and said it was the fuel pump monitor but it runs perfect now. Went home to hook up my boat to return it to my slip. Check engine light reappeared 5 minutes after I left my driveway. Had charters all weekend so I took the truck back for repair Tuesday July 21st 2009 8:00AM. They told me they would need it all day. Called me at 3:00PM Charged me $250.00 and said it was the wrong size air filter plugging things up. Total cost for repairs $1100.00. 100% their fault as they are th only ones who have serviced my truck since new. Told them I was not paying and they refused to release my truck until I did.

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Ford - 2006 ford freestyle

i have a 2006 ford freestyle that has 100, 000 miles on it. i have recently had a problem with the sudden surges in reverse or drive when my foot is on the brake and i am stopped. this can be dangerous if you were not aware to hold tight to the brake to keep from hitting someone or something in front of you or behind you. i have tried to have this repaired...

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Ford member services threatening

I received a call from Ford today threatening to send me into collections and report me to the credit agency. The story is that my payment is due every 26th day of the month, and will be deemed late if not payed later than the 7th of next month. So I sent the late payment 3 days ago and they will most likely receive it first thing Monday, and on top of that I also made sure that I included this month's due. I am almost finished with my payments as well, the last payment date is on March 2010. I only missed one month which is May 2009, and made on time monthly payments way above the minimum payment without fail. I hope that they are not threatening me because in less than one year I am done with my payment, and if they reposes my car today they are making more money out of it since the value of my car is in the mid 10000, and the money I owe is only less than 5000. I have had this car since 2005, and it is still in excellent condition (only drive it on weekends), mileage is only 34800, and maintenance service is always through the dealer.

Now I understand why my friends question me when I was deciding on getting another automobile from Ford. I have never experience such treatment before. With the automobile industry crisis today, you think they would be more understanding with a Ford vehicle owner. Now I wonder if all automobile company's member services are like this, when you miss only 1 payment out of many. I also own an Eclipse, an Altima, a Mercedes and a Jetta, I hope that the other company will not be these harsh. Too bad for Ford, now I am one less customer that they lost. I now I am just one, but every year I actually buy, lease or trade in through Ford. The local Ford dealer managers even became family friends. I don't think that I can deal with Ford anymore after this. This just ruined a long time friendship. Oh well, I guess its about time to look elsewhere, maybe the all new Mazda Speed 3, even the Hyundai Genesis. Sayonara Ford...

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joanhelp
Casa Blanca, US
Jan 29, 2013 5:40 pm EST

see above

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Ford gas mileage

Yeah? We've had ford trucks for years too. Our current 3/4 diesel is a 1985. Head down south in the US and 75% of the old trucks still on the road are...you guessed it "FORD".

Our old ford (this is our 3rd one in 34 years) gets about 18 miles to the gallon hauling a truckbed full of wood or dirt. Hate to tell you, but for an old 3/4 ton, that's pretty good mileage. It gets more to the gallon now than our son-in-laws dodge 1/2 ton (gas, not diesel) which is only 10 years old, and more to the gallon than our neighbours chevy which is 14 years old (gas, not diesel). I doubt they made the truck "use more gas" than the others...since it doesn't seem to. None of our other fords had excessively low mileage:gas ratios either.

Though I'd have to admit...we've never had a "lite" truck. Always 1/2 or 3/4 ton full sized trucks, and that old 1985 is newest. We had one Ford car...never again. But we'll always have a Ford Truck. Our second vehicle currently is a Dodge minivan...most new vehicle seem to built with plastic (yeah, I know it's not, but it sure feels like plastic and looks like plastic) rather than metal.

We have never had any issues with out ford trucks. Not with the build, not with gas mileagle. Only one of our trucks ever had a frame issue...and that was only after somebody t-boned us at an intersection and the truck was written off.

So unless there's some major difference between trucks manufactured in Canada and those for the US, I'd have to disagree with you.

Besides that...seems pretty strange that in Canada at least, the Ford Motors Company didn't NEED any bailout money. While chev...well, the news speaks for itself.

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disgusted in detroit
Northville, US
Jun 14, 2009 12:31 am EDT

This guy is a ###.Blame the federal government they make the rules.

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talsalval
st.pete, US
Jun 10, 2009 7:15 am EDT

I HAD SEVERAL FORDS OVER MANY YEARS.THEY BURN EXTRA GAS BY DISIGNE THE TRUCKS HAVE HAVE WEEK FRAMES.WHEN FORD SENT ME A RECALL NOTICE I TOOK MY TRUCK IN AND THEY JUST BENT UP THE SIDE PANEL.

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Ford i'll never buy ford again

I bought a Ford Escape used with about50, 000 four years ago. I'm have about 13 months left in payments. Here is just a short list.
1) Honeycomb grill: It is all plastic and held in place by two little screws. The grill broke at the screw location after having for 5 months. I bought and install a new one that only lasted a couple of months when it broke in the same place. It is now held in place by bale wire.
2) Air bag light. Had the Escape less than 90 days. Air bag light came on. Took back to the dealer where I bought(30 miles away, special trip) was told they couldn't do anything for and it would be two weeks before they could get someone to look at it. I was told that as long as that light is on the air bags would not deploy on impact.
3) Exhaust Manifold: It cracked leaving me with an exhaust that would not pass the state inspection. Upon trying to fix it I was told I would have to order one though Ford for over $500.00 with my VIN number because something about every Escape is different just enough where I could not go savage with this part. Think goodness I was able to get it welded cause I could not afford to have one ordered.
4) The door handles: It started with the back driver door, just stopping opening. Now the driver door stopped opening. A stop at the local auto part store I'm told I'll have to go to the dealer or salvage for that part. I'm just starting that process, but in the mean time I do have the panel off my driver door so I can reach inside the door and flip a little metal piece up so my door will open.
5) Window: Just starting this week, I have a window that is not going up by press the buttons. Surprise Surprise!
6) The 6 CD radio. The CD part just reads error. It will not eject the 5 CD in the radio. It will not play any of the CDs. But the real kicker is I'm told I have to have a "special" tool to take the radio out to get my CDs out.
7) Just the radio part. It might come on when I start the car it might not.
Husband had a Ford F-150. Between the two Ford we will not buy Ford again. So much for the Ford tough slogan.

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ladycmac
Greenbush, US
Jul 08, 2009 6:20 pm EDT

Just purchased a 2009 Escape and the keypad and ignition key are a single intergrated unit. Unfortunately this means that every time I start the car I am activating the remote rear window lift gate. It takes 2 punches to opperate but it's hit once inserting the key into the ignation and a second time turning the key to start the car. Every time I go to drive anywhere I have to get out and manualy close the liftgate. Whatever idiot engineer came up with this idea should be fired.

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erin23
, US
Jul 31, 2009 3:02 pm EDT

I bought a ford escape from the Flamingo Car Group back in June 2007, I am active duty Marine and my credit was bad, I was mislead about the car I was buying and I have put so much money into fixing my car. Now I can't sell it and can't afford to get another car. I can't believe how some people will take advantage of military personel like that. I NEED details on how to sue the company to get my money back.

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dlakers
Davenport, US
Jul 31, 2009 3:06 pm EDT

Oh and if you bought the car "As Is" your stuck with it.

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dlakers
Davenport, US
Jul 31, 2009 3:06 pm EDT

Im not understanding why you cant sell it.

Ford Motor Company
Ford Motor Company
Dearborn, US
Jul 09, 2009 4:23 pm EDT

Hi, my name is Jennifer and I work for Ford Motor Company. I would suggest you contact your selling dealership to assist with this issue.

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Ford violent shaking

Ford 2005 F250 4x4 super duty, violent shaking. On Sat May 30th at approx 11:00 am pacific standard time, I was traveling on the I 280 south freeway with my daughter to a soccer tournament in my 2005 F250 4x4 super duty truck. We were in cruise controll going approx 55 mph. We drove over what I beleive was a large expansion joint on the freeway. Immediatley after we travelled over joint, the vehicle start to violantley shake and vibrate. After a tense moment of complete terror as the vehicle became extreemly difficult to controll and continued to shake violantley we came to a unsafe stop on the freeway. After the complete stop, I immediatley needed to speed up again to prevent being rear ended in the middle of the freeway. The rest of the trip was spent white knuckled traveling well below freeway speeds for fear of another episode of shaking . Every bump in the road was a scary reminder of what might happen again. My daughter is scared to travel in the truck and my wife has demanded that the probelm be addressed immediatley, or "sell the ###ing truck" . This is not an isolated incident. Ford Motor Company sent a notice informing me of the probelm. They indicated it could be prevented with proper tire pressure. My tires were well within the range of pressure suggested. I know this becuase I checked them immediatley when I arrived home. This is compleltey unnaceptable and presents a major risk to the driver of these vehicles as well as the surrounding drivers. I almost lost controll of my truck and had flashes of my daughter and I never making it home. There was a parent travelling behind us in a truck. They witnessed the violent shaking and said "i thought your axil was going to come undone and you were going to crash" .This is completley unnacceptable and I will be taking my daughters and my experience to as many forums as possible untill there is a full recall on these trucks. Ford is compeltely aware of the situation, dont let them get away this.

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disgusted in detroit
Northville, US
Jun 14, 2009 12:48 am EDT

Go to a dealer and ask them to look up TSB#07-10-10.The service bulletin applies to your problem.The parts involved are a steering damper and bracketUnfortunately since your vehicle is over 3yrs. old you will be responsible for the cost of this repair.Only affected a small amount of these trucks.I work for a dealer and have only seen 2 trucks with this problem so this does not warrant a recall.Or if you are mechanically inclined buy a new steering damper and bracket.The part numbers are 7C3Z-3E652-C(bracket) and 8C3Z-3E651-C(damper).The parts are easy to replace.Also the tire pressure should be checked when the tires are cold as recomended on the door sticker, not after driving on the freeway as air expands when heated.

Ford Motor Company
Ford Motor Company
Dearborn, US
Jun 04, 2009 3:52 pm EDT

Hi, this is Jennifer and I work at Ford Motor Company. Have you taken the vehicle to your local Ford dealership to be properly diagnosed? I would also suggest that you contact our Customer Relationship Center at 800-392-FORD (3673) to formerly document your concern.

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Ford rude coustomer service

I had gotten a phone call asking to return my used 07 ford focus by the date of 5-02-09. When I arrived at ford center I was asked to go see head of financing kevin rock. Then I was speaking to him about the bank not wanting to go threw with the finance he had said either get our down payment back $1500 or get the new 09 ford focus but we dont not like that model. I than said ill go look around at diffrent models and he replied if you do want another car it will be more of a down payment and money talks. So I decide to get my down payment back and he said no we cant do that but in the begining he said we were able too. Kevin rock was veryvery rud to me and my family before I was asked to enter his office their was another women in their and she was arguing with him and she said to us good luck when leaving she didnt look happy at all and I wasnt either that was by far the worst customer service I had ever had!

When I had first got the car their wher problems with it, the car schock, the reverse lidid not work, the alligment bulled to the left, the left tire was low, the car was not properly detailed. I had tried to get all those things fixed and I took it in but they had asked me to come another day, do I did and they said they would give me a call when the part was ready but never did.

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Ford service contract

When I bought my car I put an extended warranty on it because of the miles I drive every year. I'm within 200 miles of my warranty expiring and I took the car in for service because the a/c doesnt work. At first the dealership was going to take care of the a/c until they found out what I had for miles. Then they told me they had to have an inspector inspect the a/c and then he would determine if it would be covered. After the inspection we were told that it wasnt covered because a rock hit the compressor. This is just an excuss to get out of what they are responsible. I find it very hard to believe that a rock hit the compressor for the a/c under the car. I would think that this would have created such a noise. If a rock is going to damage this unit then ford needs to look at a resolution to correct this problem. It is very disapointing that dealerships take advantage of people and then wonder why people turn to foreign vehicles . At least they honor there warranties. Very disapponted for car owner.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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