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[Resolved] Course Hero / recurring membership

5 United States

Confirmation No. $[protected]
Item Purchased Subscription
Membership 3 Months
Purchase Date Oct 9th, 2018
Renewal Date Apr 9th, 2019
Renewal Amount $59.85

When I bought the 3month membership I was not aware that you will automatically charge me after every 3 months for membership renewal.
I don't need the membership anymore and I cannot afford it either.
The charge is still in Pending status so could you please put a stop on the charge?

Many thanks,

[protected]@gmail.com

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Course Hero Customer Care's Response, Jan 09, 2019

    Hello, thank you for reaching out to us on Complaints Board. A support agent has replied to your inquiry. Please let them know if you have any questions. You may also reach out to a live agent by dialing +1-888-634-9397, Monday-Friday, 7AM-4PM, PST. Thank you!

Uy
Jan 9, 2019

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