Couriers Please
reviews and complaints

29 August 4.10 pm

I have been waiting for this package to be delivered since Monday but then Tuesday, this is the complaint I received.

On the address, it was clearly stated to deliver to 1st Floor of Used Cars Dept but the driver just went to the building next door to deliver the package. And below is the email from the girl at reception next door.

Quote
Good afternoon

A package came today I believe it was courier please they came to our department to drop it off – Nail offered to walk him next door to drop it off however he was rude and arrogant and said that he would just come back tomorrow before recklessly driving up the pedestrian footpath for 10 metres and driving down onto the main road no indicator. He refused to leave the parcel if you wish to make a complaint regarding his behaviour.

Unquote

He refused to leave the parcel there and could not be bothered to deliver to 1st floor of Used Cars, so which means why are we using Couriers Please.

Apparently, mine is not the first complaint, there has been a lot of complaints.

I want my parcel delivered today, since you people cannot get your act right.

Not entirely sure it is completely Courier Please's fault.
I was told my order (CPAK5QZ0890274601) would be delivered to my address in Toowoomba on the 10th of August 2017. When i did not receive the parcel and sat at home with a 4 year old waiting for it, i called the office on the 14th of August 2017. I was then told by a gentleman that it had gone to one of their contractors and had been picked up at 9am on the 14th and I should receive it that day. Again I sat at home all day and waited, but again it did not show up! The 15th of August 2017 I called again and asked the same question. This time a lady told me that it should be at my house by 12pm on this day! It is now 3pm and I am still waiting for the said parcel! I am so frustrated that I have had to sit at home for 4 days and wait for a parcel that was suppose to me delivered to be 4 days ago!
As I stated at the top, it may not be entirely their fault, but they are the ones who send the items to contractors, so they should be aware that this is happening! Dont give customers false hope and make them sit at home for 4 days when nothing is going to happen! If the said parcel does not turn up today (15th August 2017) Im going to be very very angry! As this will be day 5! I have had other parecels turn up from the company I brought from and I have never had as much trouble as I am having right now!
This form is just letting you know of my experience, and I wish it was a better one!
Thank you!
Caylah Maher
[protected]@gmail.com

CPA09NC0000040
Sonia Reid
33 Parkinson Road
Morrisons 3334
total amount $219.34

Sarah
Endless Pools and Spa
[protected]@endless.com.au
[protected]

Our customer order products online, paid for them and we boxed them up and sent them off using your courier service. After several phone calls I have no been advised that the parcel is lost. I understand these things can happen, but it is appalling that it has.
My issue is that you except us to pay $100 excess for an insurance claim that is something you should be raising and paying for. Having the customer pay takes away any responsibility from your drivers and or warehouse employees. We are making the claim through you and you are making through your insurance company. Your company lost the parcel so your company needs to cover the excess. It is absolutely ridiciuous that you expect the customer to pay for your mistake.
I have contacted the Unbudsman regarding this matter, not the one you have on your webiste, as we have no issue with your insurance company, our issue is with you and this fraudulent patience you have.

We want the full about credited back to us as this is your mistake, this is your staffs incompitence. Not ours or our customer.

Thank you
Sarah
Endless Pools and Spas

I sent a package via Couriers Please using their international shipping service. Package got lost and it took them forever to find it.
When my son finally received it (my son is studying overseas) everything inside was damaged and some items were missing!
Couriers Please are the worst ever, this company is not to be trusted! They refused to take any responsibility!
All they can say is that it won't happen again. Terrible!

I have numerous notebooks and high value items delivered by couriers please from Sydney to Canberra. We have had quite a few go missing once they arrived in Canberra. After a lengthy investigation from our supplier in Sydney it is found that Peter Lloyd the branch manager has been stealing them and forging the signatures to make them looked delivered. How do we know this, we placed a tracking device in an Apple Ipad box and tracked it back to his home address at:
29 Gouldsmith St Dunlop ACT 2615.
Couriers Please head office will not process our insurance claim even though all the evidence has been provided and is ignoring us.
One only has to look at the reviews to see Peter Lloyd is a crook: http://www.productreview.com.au/p/couriers-please.html
Forged signatures, "missing parcels", insurance claims non existent.
Do not use this dishonest company!