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FCS Wordwide Express was appointed by our company's Accounting Company to courier a document to our office dated 28 June 2011. However, their staff actually damaged our door handle as he forced open our door without knocking. We did not realised the door handle came loose until the end of the day. The next day, we sent email to FCS and also seek assistance from our Accounting Company. Unfortunately, FCS Worldwide Express did not even bother to respond. Their reply to our Accounting Company is that we should have approached them right away and hence, they are not responsible for this matter. Subsequent emails and phone calls were made to FCS on 4 July 2011 for follow-up. We have spoken to the customer service officer that the repair charges would only around $100 and we do not see the reason why we should pay for the damage since it was not caused by us. Unfortunately, the Operations Manager refused to return any phone calls and not to mention emails response.
FCS Worldwide Express: 1 Syed Alwi Road, # 05-01, Song Ling Building, 20762 Singapore, Singapore
p: +65 [protected]
DON'T USE THIS COURIER COMPANY UNTIL YOU R FORCE TO! The service is worst and they really didn't have any " service" for the customer. Arrange for redelivery but at last no one come. Speak to customer service officer to rearrange the time but waited hours just to get the answer for my packing status! NOT the scheduled delivery time! If I can, I will use other couriers which is expensive a bit but at least they response to their customer.
My courier stucked in Mumbai it's been 5days they not clear the delivery I hve limited time that my document must reached in my destination plz do something my tracking I'd is EA017341896AU
Agreed...!
one of the most crappy service provided by this delivery agent...!