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CouponCabin
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3.2 108 Reviews

CouponCabin Complaints Summary

57 Resolved
41 Unresolved
Our verdict: While CouponCabin has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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8:03 am EDT
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CouponCabin cash back scam

I was looking for a coupon for Puffs facial tissues and came across CouponCabin's cash back deal ($2). After I submitted my receipt and got confirmation back that they had credited my account for the $2, I then find out you can't get the money until you reach a threshold of $7, meaning you HAVE to buy more items using their service before you get your rebate. That's underhanded if anything!

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10:18 am EDT
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CouponCabin friend referral leading to his account deactivated

I visited a friend recently and I used to talk about my good experience with coupon cabin. So he asked me more about it, I log in to my account, show him around the site and he likes it. He made his own account and browse around until he found his New Member Offer. He took it to buy a good pair of shoes. The next thing he heard about the company is that they deactivated his account and forfeited his fair share from the purchase. He replied to find out why and they say there is 2 log in at his IP. Now, I didn't buy anything while tour him the website and Coupon Cabin just made it super frustrating to refer a friend. He has not used a cashback site before and definitely would have not made an account if he had not know how the site work, especially without a friend referral and tour. The company say they would reactivate his account but remove all new member offer. After hearing that, I told my friend to tell them he would simply return the items, delete the accounts for good. He doesn't have to be treated as garbage with general replies and lack of detail regarding this turmoil.

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Update by Bach Le
Sep 11, 2018 9:04 am EDT

Update: here is one of the last communication showing that the company does not want to sit down and have a discussion with customer at all. It also show how contraditing their saying with their own terms and conditions

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10:41 am EDT
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CouponCabin cash back not credited

I've had the same situation occur twice in the past couple months. I've run through the Coupon Cabin site, was promised 5% cash back (+8% "Bonus" cash back", as well as a limited time $10 bonus for purchases over $150. The first time, the credits never came through, and after several weeks, customer service apologized and said they could not get paid, therefore I could not get paid. Was a bit miffed, but trusted the reply. Now the same thing has happened again - with a different vendor. Now I'm led to believe that they either are making the money and just not living up to their commitments, or the more than one vendor is not fulfilling their commitments to Coupon Cabin - but if the later, why do they continue to offer cash back with that vendor? At this point, not worth the time or effort to go through Coupon Cabin and base purchase decisions on cash back that does not come through. Was a fan to begin with, now view the site as a scam.

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6:47 am EDT
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CouponCabin theft scam company

I've been a CouponCabin member for more than one year, making them and me tons of money. I recently got a new wifi company and tried to log in to my account, USING THE SAME DEVICE AS ALWAYS, to make another purchase. I couldnt get in and then found out that it had been deactivated due to alleged "violations" that I did NOT commit. When trying to resolve what is obviously some kind of error by CouponCabin, Tyler Vice President of Customer Satisfaction responded to saying that I "severely violated" their terms and conditions. I said there must be some mistake. I explained I got new wifi never made multiple accounts or tried to cheat the system. I own 2 dogs thats my house hould and trust me they dont have accounts. I tried to say this over and over but they just lied and lied. Its obvious why... I had $150 in money that was going to post 3 days from when they banned me. So here is what happened. They cancelled my account pocketed the money and got huge profits since the company already reimbursed them. The money didnt post until 4 months after my purchase, now I cannot return it and have scammed an innocent loyal customer who barely makes it by in life out of money. Now I have a nice blender and some blinds I CANNOT afford and took a huge loss.

They refused to help me or explain what happened. They said they dont owe me any explanation and I forfeited all of my money once I did such severe violations (which of course I did not do)

I informed the company that I plan to take civil action to recover my money, I will be in contact with their legal department and have since been reporting them on the Internet as scams since if you read though here, this is a common occurrence. I cannot even email them since they banned me then said we wont respond anymore this email is for customers only.

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Update by Averywjohnson
Sep 06, 2018 4:20 pm EDT

Thank you for your response, but like I said I just got new internet. Maybe there is a chance this person used to have that IP address or lived at this house before me and when I activated the internet it registered as the same. You didnt pay out though you decreased the cashback values from $150 to $8 which is worthless. I tried to handle this privately with you guys and still will be happy to delete all negative reviews and posts. You guys were properly paid by the companies, but you are withholding my fair share to me. As I said I live with 2 dogs. That email doesnt belong to them and I cannot help you much on finding the accuser. That user never used my phone or laptop the 2 devices I always use to log in. So there has to be a confusion.

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9:27 pm EDT
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CouponCabin couponcabin

I have used CouponCabin for quite some time and never had a problem, until now.

On Sunday, September 2, 2018, I received an e-mail from CouponCabin informing me that the first 8 who clicked through would be offered $100 off a $100+ purchase at homedepot.com.

I monitored the time closely and at the appropriate time, I clicked through and was successful at obtaining the offer.

I had been looking for a lamp, so after a period of time, but prior to the offer's expiration, I found one that I wished to purchase. I clicked through the link several times to ensure that it was active.

I also read the fine print carefully. Disable ad blockers: check. Make sure cart is empty first: check. Home delivery only, no in-store pick-up: check.

Purchased the lamp and everything seemed fine.

On Tuesday afternoon, September 4, 2018, I attempted to login to CouponCabin to ensure that the offer had been processed properly. However, I was unable to login.

When password resets didn't work, I contacted the company. I was very quickly offered the following message, which made zero sense to me.

Hello, Brad.

Our security system has identified your account ([protected]@xxx.com) and multiple computer networks that your account has accessed (including but not limited to Internet Protocol address: as severely violating the terms and conditions of CouponCabin's cash back program. As a result, your account has been permanently closed and the cash back has been forfeited.

I asked for a further explanation but have not received one to date.

Meanwhile the lamp has been ordered and shipped. Not only is CouponCabin reneging on their $100 off of $100 offer, but they've closed my account, confiscated any cash that was in there, and refused (so far) to tell me why this action was taken.

I've recommended CouponCabin to many people, including to my girlfriend at the time that I "qualified" for this offer. Makes me feel kind of dumb for going out of my way to recommend them. Frustrating, annoying embarrassing and unwarranted.

I'll continue to update my experience and hopefully I'll get some resolution. But for now, I've got an expensive lamp on the way that I'm not even sure will be here before I leave for China, and now I have to hassle/fight/argue with CouponCabin and I don't think I did a thing that was wrong.

Let me also add, this is a very poor way to treat established customers. Deactivating their accounts without explanation and reneging on promises. If there's an issue, it should be politely discussed/explained. If there's a legitimate problem, make sure the customer understands the issue. If they have a reasonable explanation, be reasonable and understanding. Treating good established customers in this way is a poor business practice, and I suspect that even the principals at CouponCabin would agree with this.

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Update by Brad Willis
Sep 06, 2018 7:59 pm EDT

Let me also add that I am a former police officer. Imagine that you are a good citizen and I arrest you. You ask why you are being arrested and I ignore you for the most part, but then I say, "You have been identified as severely violating the law!". You say, I haven't violated any law! What are you talking about? What law?!" I again reply, "I have identified you as severely violating the law!" When you press further, I say, "Please read the Penal Code. You have severely violated the law!". You say, "But what law? What are you accusing me of? Where do I look?" And I then tape your mouth shut.

That's what you did, in essence by refusing to give me a straight answer to my questions and by blocking my IP address and blocking me from Facebook. Did you consider something really wild like...responding to the questions/concerns in a reasonable way?

Look back at my e-mail messages and you'll see a common theme. I asked, "What did I do? I have no idea what you're talking about". And you'll also see that there was no specific reply by your company. Just ambiguity.

Good customers are hard to find. Good customers who go out of their way to refer you business are even harder to come by. When you have a customer for years, treating them in such a poor way and simply closing their account, without notification or discussion, when they a long-history of using your service without issues, is not an acceptable practice.

A better way to handle it would have been to not close an account and say, "According to our records, your CouponCabin account may have violated our Terms and Conditions for the following reasons. We understand that you might not have been aware of this, but it is important that you not use more than one device (or whatever). Future violations of our Terms and Conditions may result in the suspension or closure of your Coupon Cabin account, and neither one of would want that. We appreciate your patronage and loyalty. Feel free to contact us with further questions or you may simply refer to the link which fully details our Terms and Conditions".

Do you see how that accomplishes the same thing, keeps your customers (mostly) loyal and happy, and doesn't annoy people to the point where they're writing unflattering reviews? Do you see how it completely changes the tone? Not only that, but you actually make more money instead of having to fight with irritated former customers like me.

Update by Brad Willis
Sep 06, 2018 6:46 pm EDT

I was showing my girlfriend your company on a separate device in an effort to promote your service. I was talking you up so she would sign up. No good deed goes unpunished, right? Like many people, I am often logged in to various sites and services on separate devices.

The unprofessional way you've treated me, which includes ip address blocks, blocks from Facebook, etc. is highly inappropriate and extremely unprofessional.

And your customer service folks need to sharpen their communication skills. Not one of them was able to give me a straight answer as to what occurred, other than vague references to Terms and Conditions.

Further, if there is some issue, you might try politely informing a multi-year customer before rudely closing their account and confiscating their cash without notification. I ordered the product through your link days before a problem was noted. The item was purchased and shipped and the only way I even knew of an issue was by logging in and asking you why my password didn't work days later. That is completely unacceptable. Now I have to go through hassles with you and the hassles of returning the item ordered thanks to your negligence and poor customer service.

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4:51 pm EDT
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CouponCabin revoked cash back/ horrible service

I made a purchase using a 50 off 50 at Express. It worked until 5 days later when I visited my parents and connected to their wifi to watch Netflix. My account was deactivated without notice and I was falsely accused of creating multiple acounts because my sister has an account and lives with them. I contacted customer service. They didn't really listed and just accused me of cheating in a rude and condescending tone. I tried multiple times to explain the situation. They mis-quoted the terms saying that they say that regardless of residence I cannot connect to the same wifi. What the terms actually say are that two people can't access coupon cabin from the same ip adress in the same day. I didn't go on coupon cabin and my sister wasn't even there that day, so it should not have been a violation. Coupon cabin has done this to many people clearly out of an effort to steal promised cash back. After explaining what the terms actually say and how I did not violate them, the third "VP of customer service" I talked to said they would not help me and that I could send a letter if I wanted. They have now blocked my email. This company is a scam. They have no customer service and will steal from you. Don't ever do business with them. Luckily, I noticed the problem with my account on my own before the clothes came so I will be returning them and coupon cabin won't get a dime out of me. Others aren't as lucky. Stick with Ebates where they actually care and won't try to steal.

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3:43 pm EDT
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CouponCabin account deactivated and all cash back stolen by couponcabin based on lies

Like many others on this Complaint Board, I recently tried to log in to my CouponCabin account to make a purchase, only to see that my account was deactivated because of phony "violations" that did not happen. When trying to resolve what is obviously some kind of error by CouponCabin, "Shay M. Vice President of Customer Satisfaction" responded to tell me that I "severely violated" terms that I did not actually violate. I repeatedly tried to tell her that I did not violate anything and that there's been some kind of mistake, but she refuses to help me or restore my account and earnings. I had a decent amount of cash back in my account, earned honestly and in accordance with the terms and conditions of CouponCabin, that have now been stolen from me by this criminal company, and Shay refuses to help. Of course, there's no phone number to try to call this company, either. So it's their word against mine, and based on the responses I see that CouponCabin has given on this board to others like me who've been ripped off, it's obvious that this company's business model involves ripping off customers who've earned cash back honestly. This is criminal theft and a breach of good faith, and I plan to pursue this to the full extent of the law to hold this company accountable. The Better Business Bureau will be getting involved, as will the attorneys general of both my state and the state of Indiana where CouponCabin is based. I encourage everyone else to do the same so we can get this company shut down for criminal treatment of honest customers.

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Update by abtokens
Aug 28, 2018 12:18 pm EDT

Update: The canned response I received from CouponCabin that you can see here, stating that "when accounts are identified as trying to get around these rules, we have no choice but to close those accounts, " only proves my point, and just goes to show how this company operates and treats its honest customers. Once again, I did NOT violate any terms or conditions, but CouponCabin doesn't even care to investigate the matter or try to make things right. If CouponCabin falsely accuses you of trying to "get around the rules, " then you're automatically guilty of these false claims, and the company will proceed to seize your cash back and shut down your account, as you can clearly see here. If this has happened to you, my suggestion is to contact a lawyer and get the authorities involved, as this is criminal behavior. To those who are considering signing up for CouponCabin, don't! There are plenty of other reputable cash back programs out there that won't falsely accuse you of committing "violations, " only to mistreat you when you try to get the matter resolved in a civil, decent matter. Do yourself a favor and AVOID CouponCabin like the plague.

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Shay M.
, US
Dec 16, 2018 1:50 pm EST

Similar experience dealing with Shay M., truly a sorry excuse for a customer point of contact.

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11:29 am EDT
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CouponCabin access restricted

It says my account is restricted but I don't know why. I followed all their rules and did what I was supposed to. I bought items and received cash back for them like the company states. I had $3 I'm my account but hadn't transferred it yet and now when I go to log in to my account, the site won't let me have access. It seems like a scam that you try it out and start to accrue money but once you get too much, they block you.

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4:41 pm EDT
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CouponCabin this company is a scam! avoid it.

I'm done with this company as they've screwed me over for the last time.

I was one of 8 who clicked on a $50 offer and won. I immediately went to the vendor (carefully following all the rules in their fine print) to make a $225 purchase and fought like hell again to get my cash back to no avail. And, once again, they issued this canned response:

"It was reported to us that your order was credited to a different website and not CouponCabin.com. Like us, I'm sure you'd love to know who got credit for your order, but Overstock has a strict policy of not sharing this information with us. I'm sure you're frustrated, but please know that CouponCabin shares this feeling with you as we didn't receive our commission for your order either."

For any sizeable cashback, that is the response I get and I expect "Sam J. from Customer Service" will respond to this complaint with his same canned response: "Please remember that CouponCabin is your partner in cash back as we only get paid when you do. Our ability to provide members with cash back is contingent on us being compensated by the store. The store identified that another link was clicked by you before your order was placed. Most often this means that a coupon was used that was not from CouponCabin, that another coupon/shopping site was visited after clicking CouponCabin, or that a coupon was used that the store showed you as you checked out. Also, if your shopping cart was not completely, 100% empty prior to clicking from CouponCabin, cash back will not be earned."

CouponCabin is a scam and I suspect that they keep the cash from the vendor. Somebody needs to investigates this company or start a class action suit. I'm through with these cheating [censored]. They're not worth the headache.

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7:58 pm EDT
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CouponCabin account disabled in error

My account was closed due to violating the terms and conditions. After several emails asking what I did exactly, I was told another account on the same IP address redeemed offers for New Members only. I explained that was not possible as my internet is secure (unless it got hacked). I asked what email was used and they only gave me partial email. It's an email I have never heard of (Gmail when I use Yahoo). I've asked for them to research and see that the name, address and phone number associated are not for me. They will not respond. Account closed in error!

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3:52 pm EDT
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CouponCabin access restricted

5/29/2018. I have been using coupon cabin since december and have had not complaints then I recommended my daughter to the site while she was visiting. She connected to our wifi in our house while she was here. Now I can't log into couponcabin with my computer and my account is locked and disabled. We contacted them to explain but, no response.

I have about $300 pending! I love the site but am so upset. How can anyone recommend a site if they get blocked by doing so? I would like not only my pending cashback but also to be able to use the site again.

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9:51 am EDT
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CouponCabin account deactivated with over $230 cashback pending

I've had my couponcabin account since 2015 and now my account is being deactivated because their "system" is having a malfunction or error. I have valid purchases and receipts from all the companies I've purchased from. It makes no sense, you go to couponcabin and just "click" on the coupon you want and now their system wants to deactivate my account when I have over $230 pending cashback.

Hello, Adam.
Our system has identified your account as severely violating the terms and conditions for CouponCabin's Cash Back program and consequently it has been deactivated. Any cash back in such accounts has not been validly earned pursuant to the terms and conditions that you agreed to on Dec. 6, 2015 at 10:59 p.m. when you created your CouponCabin account, and which you reconfirmed your acceptance of on Dec. 13, 2017 at 5:47 p.m. You may review CouponCabin's terms and conditions by visiting the URL below:
https://www.couponcabin.com/terms/
Please let us know if you would like more details here.
Sincerely,
Sydney K.
Customer Success Associate
CouponCabin team member since 2014

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3:01 pm EDT
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CouponCabin account disabled

4/5/2018
My friend recommended me to coupon cabin. I have been using it for a month. I went over to her house yesterday and used her WIFI on my phone. I logged into couponcabin with my phone and now both of our accounts are locked and disabled. We contacted them to explain but, they have such bad customer service that they keep repeating themselves saying we violated their policy. How did we violate their policy when I did not know that using her WIFI is considered wrong? Now both of our accounts are disabled/locked and our cashbacks that we've made are gone. Please help look into your system that our names and addresses are both different and we're two different people, therefore, we did not violate the policy. THank you.

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12:41 pm EDT
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CouponCabin failure to pay me/deactivated my account without cause

I was a Coupon Cabin member that went through their Sephora link for a Members Only Offer ($75 Cash Back Bonus) and Coupon Cabin stated that Sephora said I went through another cash back site (Wrong... then how come Coupon Cabin has the Sephora link I used to place my Sephora order plus took my Members Only Offer from me {You're allotted 1 Members Only Offer every 90 days})... and it's documented on your site that I did... only to have Sephora refuse it? Then after much back-and-forth with Coupon Cabin and the rudest customer rep ever... Sydney K... she up and deactivates my account (For no valid reason, and no one there will give me one either!)

Stay away from this sketchy company! They still owe me cash back I rightfully earned plus their refusal to give me a legit reason for deactivating my account is more than enough reason to save yourself the frustration of dealing with the rudest and most incompetent cash back site I've ever had the displeasure of dealing with in my life!

I reiterate: Coupon Cabin has the worst customer service on the planet! Stick to the more well-known cash back sites like Ebates or Mr. Rebates that have superior customer service! This company doesn't like to pay-out on cash back you've earned if it's a large amount! Beware of this shady business at all costs.. you'ill be happier for it!

Plus, I'm left with no choice but to report them to the BBB with their blatant refusal to pay me my cash back money I rightfully earned! Here's my last correspondence with them and how truly tacky they are:

Hello, Heather.

The Customer Success team is no longer able to assist you with your account. Moving forward, please contact us, in writing, at the address below.

CouponCabin LLC
1319 119th St., 2nd Floor
Whiting, Indiana 46394

Please allow three weeks for our written response.

Sincerely,

Lauryn W.
Vice President of Customer Success
CouponCabin Team Member since 2014
CouponCabin shareholder since 2016

This company needs some lessons in How to Respectfully Treat a Customer 101! At least, Lauryn W. said sincerely... lol!

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St A
, US
May 03, 2018 1:17 pm EDT

Coupon Cabin a Sham. I noticed on my account that they were crediting me about 50% of my actual transactions. So I went and sent them documents to confirm my purchases. After completing an additional 4 dollars to my account they then blocked me for no reason. Can't get ahold of them nada. nothing. How can Walmart and other companies be associated with them? I am contacting Walmart.

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10:54 am EDT
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CouponCabin deactivated my account claiming I had several

I placed an order with Bealls after winning a 50.00 coupon. When i went to put in my payment info my grown Daughters acct came up. When i attempt to place it under the email (mine which i placed it with) it deactivates my acct claiming violation of services. I JUST set up this acct. I DO NOT have any other accts. I want my 50.00 BACK! Donna Giordano

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Heather Be
, US
Apr 04, 2018 1:14 pm EDT
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It sounds like you were hood-winked like I was too! And sure...Coupon Cabin...you have no choice but to deactivate accounts that you owe large amounts of cash back to...wink...wink! I wonder when these companies you deal with will come to the realization that Coupon Cabin is obviously pocketing all the money!

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8:53 am EDT
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CouponCabin blocked account/ failure to pay

I opened my account a few months ago, I do online shopping a lot! And I was using EBATES for five years and everything was just fine and very smooth. Now I feel so regret that I switch to Coupon Cabin. I live with my husband and we also have a roommate live in the same household. I recommend coupon cabin for all of them, my husband was trying to get a member only deal and he couldn't get it all the time so he contacted customer service. You know what they do? Coupon cabin told him one household can only claim one member only deal, and we get it for sure, we'll keep that in mind! And after his inquiry, Coupon cabin just blocked all of our accounts!

I shopped a lot, and now they can just block my account without paying me almost two hundred dollars and also trick me to shop on some of their partner websites, promised me to give me large cash back to shop on those websites and never pay me that money. This is illegal ! I could earn all my cashback for these months using ebates and never have a problem. if they can not fix this problem, I'll report them to BBB.

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Update by Alicia 9258
Mar 17, 2018 9:22 am EDT

And after I contacted them, this is their reply:

Our system has identified your account as severely violating the terms and conditions for CouponCabin’s Cash Back program and consequently it has been deactivated. Any cash back in such accounts has not been validly earned pursuant to the terms and conditions that you agreed to on Oct. 23, 2017 at 11:29 a.m.

They just block your account before the first pay period and never pay your cash back, What a "SMART" company. They just trick you like you are an idiot.

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Heather Be
Heather Be
, US
Apr 04, 2018 1:28 pm EDT
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This definitely seems like their M.O. ~ very unethical company!

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3:12 pm EST
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CouponCabin did not provide service

I used them for years. After a year I noticed a lot of my credits didn't get verified so I lost a few hundred dollars that way. The scam happened when I went through them for my sandals purchase and should have seen $199.55 from CouponCabin into my account. I followed their instructions and just to make sure I emailed them right after the order to verify they got it. They sent back their procedure about credit coming back after the trip, etc. I contacted them after the trip and was informed I did not get the credit. What? That is $199.55 due to me. I sent them screenshots and after 18 emails of different individuals responding with no solution or offer of assistance to myself or to contact sandals they kicked me off the site as I said I would tell my true story to everyone I knew and would review this truth. They scammed me I am 100% sure and kept the money. There is no other plausible option. Do not trust them! Switch to ebates as I have done. Do not listen to the positive reviews, this company will not help you at all.

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Heather Be
Heather Be
, US
Apr 04, 2018 1:11 pm EDT
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I love how Coupon Cabin has the same ridiculous canned statements about why they won't pay you! This company is so shady...it's so painfully obvious!

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CouponCabin failure to pay

My account has been blocked by coupon cabin for supposedly violating one of their policies. I recently activated one of their members only offers ($75.00 off $ 75.00 @ jcpenny). I have complied with all of their policies and have tried to contact them numerous times. I have had no response. I had accumulated quite a bit that should have been paid in a few days. I would like to have this resolved. Maybe I should have stuck with Ebates, they reliably paid.

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Update by sockrmom
Feb 16, 2018 5:52 pm EST

When I tried to log in I received a message that my account had been deactivated. I do not think I have violated any of the rules that Coupon Cabin has, so I tried to contact them. The message says that if you think it has been deactivated in error please contact using this form but when you use the form it says you can't because your account is deactivated. I am waiting on a payment check for about $80.00 in March. I tried to call and send messages to no avail.

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CouponCabin account locked

A few days ago I claimed a members cashback offer on my computer in my home. I was going to use it soon, but my computer actually stopped working. I had to take it to the apple store that same day, where they determined that they would have to take the computer for a few days. After that, I went to my friend's house to do some work and hang out with them. I borrowed their computer, and eventually I remembered that my member offer was going to expire that day if I didn't use it. I used their computer to redeem them (not claim them), and now both our accounts are locked. We are not in the same household at all. I've been using couponcabin for a long time and have never had any issue. I've emailed over offering to provide receipts and other things to prove that we are definitely in different households and not trying to cheat couponcabin, and have also sent the receipt from me giving the apple store my macbook to fix. I have only gotten automated responses saying I am banned and this is really worrying. Please, I could really use some help with this.

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Update by plahera
Jan 16, 2018 11:12 am EST

Couponcabin is a bait and switch scam as many other users have noted. They lure you in with member only offers that offer free money to places and then use their shady and ridiculous terms of agreement to claim any cashback you got through them and ban you from the website.
Please note that they can ban you just for using the same internet as another cashback user. You work somewhere other than home? Don't open couponcabin or they will claim you are defrauding them by having multiple accounts and will ban you forever. You are in school and living in the dorms? No couponcabin for you. Sure, you may be able to use it for a month or two, enough to build up some cashback, but then they will scam you and claim all your money.

This just happened to me and while I was sad to go through this I hope my experience teaches other people to use actually reputable businesses again. This one has no phone number, no way to talk to a person, and no customer service. Instead, every email they send me just says that I am banned forever because of terms. They will not try to help you. They do not care about you. All they want is your money. Don't let them scam you next.

Update by plahera
Jan 16, 2018 11:56 am EST

I, and many of the other accounts affected by your scam, were NOT TRYING TO GET AROUND THE RULES. We all have proof that we were not. You have a choice and you can investigate.

Update by plahera
Jan 16, 2018 10:00 am EST

And Couponcabin, you do have a choice. I can provide you receipts and other things and prove that I am not a scammer and you could fix my account. However, you prefer to close it and take all my money and other people's money apparently. I have been trying to get this fixed for ages. You are not protecting couponcabin at this point, you are simply trying to scam people. I cannot get any real customer service. There is no phone number. There is nothing.

Update by plahera
Jan 16, 2018 9:59 am EST

This is starting to look like a bait and switch trap like the other people have warned. The rules also say that you can't use the system on any internet network that someone else is using. What about kids in college? They all use the same internet. People in the hospital, people at work, this clause seems to have been written not to protect couponcabin from scammers (people trying to have multiple accounts or multiple people in a household trying to claim members offers, both of which I am not and can prove), but is instead a clause so that couponcabin can take all the money they earned. I see a lot of other complaints like this, and it is very disappointing as I have recommended couponcabin to a lot of people, and even people I didn't know where using it apparently did use my recommendation to use it, and I would hate to have to tell all of them that its a scam and they shouldn't use it and that they also need to warn any other people.

Update by plahera
Jan 16, 2018 9:56 am EST

I was not trying to get around the rules. When I borrowed their computer I didn't even know they had an account. They didn't have the plugin, they weren't signed in to the website, the website name didn't even autocomplete. I got no warning that there was anything wrong with what I was doing, and I didn't mean to do anything wrong. There was no warning that they had an account. I would appreciate support on this because I have been a longtime couponcabin user and I just made one simple mistake. In addition, the person of the other account didn't even make any mistake other than lending me a computer so I think at least their account should be fixed. I feel very bad about this whole situation and really would appreciate help.

Update by plahera
Jan 15, 2018 1:26 pm EST

My email is plahera@gmail.com so that you can look and check it out. I'd really like to speak to someone because I just keep getting automated responses.

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Bazay
, US
Oct 05, 2018 3:30 am EDT
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Never ues this Coupon Cabin. They are scamming by blocking all account. If you are not blocked today, you will be blocked tomorrow and all your money will be gone. I advised my friend to close their account with Coupon Cabin. Come on, coupon cabin is not the only website which gives cash back. They will soon realize their mistake of blocking user accounts and stealing their money.

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elvis-buys
, US
Jan 20, 2018 2:29 am EST
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Notice how Coupon Cabin's only response to customer complaints is the same boilerplate (or essentialy the same) over & over again? It's repeated twice in this short thread, and many more times elsewhere. They're like a broken record.

Not only do they ban the account, they also actually block the IP address! So in the future, when there's a power outage or the ISP re-assigns IP addresses (as inevitably happens eventually), whoever gets that IP will be banned from Coupon Cabin. Now that I think about that, they'll be better off though, not wasting their time on offers that probably seemed too good to be true, and ended up being exactly that.

I'm just glad Coupon Cabin only shorted me just over five bucks from the offers they lured me into accepting. At least I finally got almost half the $9.xx I was due (even though as they repeatedly reminded me, they were't obligated to give me ANYthing, because I violated the terms by using the same IP address as someone else had also used before, never mind that the same email I got admonished me that it didn't matter that "same IP" was actually a completely different person at a completely different location). Others who have posted on here seem to have been due a lot more from them, and got little or nothing.

All of this reeks of desparation on their part, probably due to too many people legitimately using the bonus offers for them to be able to pay the promised benefits, so they use any excuse no matter how flimsy as justification to shortchange people or cut them out altogether.

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CouponCabin my account was cancelled because their system "[mis]identified multiple accounts"

As you can see from their boilerplate response below, I've had my
CouponCabin account since 2014. Back then, they weren't even doing cashback like MrRebates or Ebates, but were just making discount coupons available. The *only* time I tried to use it in 2014, the coupon they provided did not work. The offered a "restaurants.com" coupon as a form of compensation for my inconvenience, but after trying several times to actually use it at one of the few restaurants in my area that supposedly accepted it, I found out that coupon was basically worthless too. So that was my experience with the service coupon cabin provided almost four years ago: a worthless waste of time.

Late last year a friend told me that CouponCabin was doing cashback. When I went to the site I saw CouponCabin also had a couple other non-purchase-related offers: one ($1) for reading some tips, and the other ($2) for adding the "Sidekick" extension, both of which I did. Then last week, I decided to actually try to click though CouponCabin for a WalMart purchase, because they had a "members-only" offer for 9% (MrRebates is 2%). After my frustrating experience in 2014, I was a bit surprised to see the cashback for the WalMart purchase showed up quickly. At this point I had made *ONE* puchase through CouponCabin and had a total cashback balance of $9.60.

That is the sum total of my CouponCabin usage from 2014 to date.

Much to my surprise, yesterday I got an email claiming the following:

"Our system has identified multiple accounts being created, accessed or used from the same household or computer network/IP address, with more than one of these accounts redeeming a limited quantity offer marked for "Members Only." Under the terms and conditions that you agreed to on Jul. 2, 2014 at 11:57 a.m. when you created your CouponCabin account, and which you reconfirmed your acceptance of on Nov. 19, 2017 at 4:31 p.m., while multiple people within a household or using the same computer network/IP address may have their own CouponCabin account, only one account per household or computer network may claim or redeem limited quantity offers marked for "Members Only." Also, under Important Note on each popup window that is displayed prior to claiming the "Members Only" offer, it reads:
"A single account per household or computer network/IP address may claim offers marked as having limited quantities for "Members Only."

I see that this is almost the same as the boilerplate excuse they've been posting on here in some of the other cases od people whose accounts they've summarily closed, which concludes with "...when accounts are identified as trying to get around these rules, we have no choice but to close those accounts."

The claim that multiple people within a household had different CouponCabin accounts is patently false in my case, because I own my own house, and nobody else lives there. Whatever it is that their "system identified" I do not know, but I *DO KNOW* it does not prove their claim. Moreover, the extremely low usage in my case further contradicts their claim. I made ONE purchase through CouponCabin. My friend (who lives in a different house in a different country) made one or two, at most). So between us there are two households and maybe three purchases made through CouponCabin.

In summary, their claim that "...when accounts are identified as trying to get around these rules" sounds more like an excuse than a certainty, and in any event, their subsquent supposition: "we have no choice..." is ludicrous at face value, because of course THEY DO HAVE A CHOICE, especially in case like mine, when the user is able to prove their automatic "system" made a mistake. Unfortunately, they've chosen to use the above excuse to cheat people out of cashback they was confirmed by email.

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Update by elvis-buys
Jan 08, 2018 1:29 pm EST

Here's the emailed response I got earlier today from CouponCabin:
-----
" Tyler J. (CouponCabin)
Jan 8, 12:01

Hi, Mike.

The terms read "household OR computer network/IP address." Your violation was due to your account and another CouponCabin member's account having accessed the same computer network/IP address, with both of these accounts also claiming and redeeming offers marked as limited-quantity Members Only offers. The other member's account claimed and redeemed a Members Only offer prior to you doing so, and consequently, you are not able to also claim and redeem one. Your place of residence or relationship (or lack thereof) to the other member are not factors in the violation.

All cash back in your account has been completely forfeited pursuant to those terms and conditions, which you twice agreed to, resulting in your current cash back account balance of $0.00. However, as a one-time courtesy, we offered to adjust your cash back to the standard cash back rate and reopen your account. Please note that we were under no obligation to extend this offer. At this point, we think it's best that we issue a final payout of your pending cash back of $4.47 and your account will remain permanently closed. This amount is the standard cash back payout for the transaction you made using the Members Only offer that you invalidly claimed and redeemed. Please know that this is usually a ten day process but, based on the circumstances, we escalated this to our Chief Financial Officer so we could get a final payment processed within 48 hours. You should have this shortly.

Sincerely,

Tyler J.
Vice President of VIP Member Services
CouponCabin Team Member since 2015
CouponCabin shareholder since 2016"

-----
OK, so let's see if I actually get the $4.47 they're now offering "as a one-time courtesy."
I'm not sure what it says about a company that an issue amounting to $4.47 vs. $9.60 (that was in my account before they closed it) has to be escalated to the Vice President of VIP Member Services and the Chief Financial Officer in order to be paid.

But I AM sure that a scheme that allows users to select and use a "members only" offer but also expecting them to know (somehow?) if anytime in the prior month that anybody else who was at that time at same IP as your computer is now is a ludicrous expectation that would fail the "what a reasonable man can/would do" test.

Update by elvis-buys
Jan 08, 2018 12:26 pm EST

If in the span of one month, each of two different people who live in different houses 11 miles apart are *allowed* by CouponCabin's system to use a "members only" offer, only to find out (after the fact) that same system later considers it to be a violation (based solely on IP addresses, which do change from time to time, e.g.: they're almost always re-assigned to the ISP's other customers in the same area, after a power outage, or even if the modem is powered off), resulting in one or both of them being notified after the fact that because they've invalidly claimed and redeemed a "members only" offer, their account has been automatically cancelled and all accumulated cashback has been forfeited, then that is a system that is essentially a scam waiting to happen to a certain percentage of users. No matter how many times they post the same boilerplate text, it won't change what that is: an excuse, not a legitimate justification.

Update by elvis-buys
Jan 08, 2018 1:39 am EST

"country" should be "county" (St. Louis County MO vs. Jefferson County MO, to be specific)

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CouponCabin Customer Reviews Overview

CouponCabin is a popular online platform that offers a wide range of coupons and deals to help shoppers save money on their purchases. The website has received numerous positive reviews from satisfied customers who have found great deals and discounts on a variety of products and services.

One of the most significant advantages of CouponCabin is the vast selection of coupons and deals available on the site. Customers can find discounts on everything from clothing and electronics to travel and entertainment. The website is easy to navigate, and users can quickly search for coupons by category or store.

Another positive aspect of CouponCabin is the user-friendly interface. The website is well-designed and easy to use, with clear instructions on how to redeem coupons and take advantage of deals. The site also offers a mobile app, which makes it even more convenient for shoppers to access coupons and deals on the go.

Customers have also praised CouponCabin for its excellent customer service. The site has a dedicated customer support team that is available to answer questions and resolve issues quickly. Users can contact customer service via email or phone, and many reviewers have reported positive experiences with the support team.

Overall, CouponCabin is a highly recommended platform for anyone looking to save money on their purchases. With a vast selection of coupons and deals, a user-friendly interface, and excellent customer service, it's no wonder that the site has received so many positive reviews from satisfied customers.
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