The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Country Limousine / Beware customer

1 United States

Beware of Michael's Town & Country Limousine Service, (aka Country Limousine Service). I called and asked for a round-trip price quote to JFK airport and mentioned that I was comparing the price to a shared-ride van shuttle service. I was told the price was $75. I asked if this included the gratuity and was told NO. This price was within $20 of the round-trip shared-ride service, so my wife and I decided to use T&C. After the 1st part of the round-trip, the ride to the airport, a charge from T&C appeared on my credit card for $98, not the $75 I had been quoted. I questioned the charge and was told the difference was for a gratuity. T&C never mentioned that the gratuity would be added to their fee when I had asked about it, and so I had already tipped the driver 18% in cash. I told this to T&C and got no response. Then I told them a 30% gratuity was excessive, and they replied that it also included a gas surcharge. This was bad enough, but after returning to JFK and using the return part of my round-trip with T&C, another charge appeared on my credit card; this time for $110. I called T&C to have the erroneous charge credited, but was told by the owner that the price he originally quoted me was for 1 way, not round-trip, even though I had asked for a round-trip price. He said he never gives round-trip prices, and he apologized for the misunderstanding. Had he misunderstood my request for a round-trip price quote? And why am I paying for HIS misunderstanding? I questioned why the amount was $110 this time, not $98. He said there may have been an additional 'parking charge'. After checking his records, he offered me a $27 refund, which I refused since the entire charge is fraudulent. I am currently fighting the charge.


Post your comment