Counterforce Usa - - - Alarm System / alarm didn't work, crooked billing practices
In April 2006 we signed a 3 year agreement for counterforce to install and monitor an alarm system in our home. The system never worked right. The batteries were constantly going out, the inside of the panel was broken so our phone service was always going out( THANK GOD FOR CELL PHONES), the system would not arm as it said we had multiple doors open when they were closed and locked. It kept us up most nights CONSTANTLY BEEPING to alert us that closed doors were open!!! Finally it started saying that the smoke alarm had been tampered with . OMG!!! could they have given us more of a piece of junk??? We finally removed the power to the alarm and sent counterforce a letter to cancel our service. This was in May of 2008. In September we got a letter for service fees for July and August of 2008, I called and was told they never received my cancellation letter. I sent a new one. In November 2008 we got two bills on the same day both dated 11/12/2008 one was an early termination fee of $332.85, the second was another bill for service from July through October 2008. I called AGAIN, I was told they AGAIN had not received our cancellation letter. THEN WHY THE EARLY TERMINATION FEE??? That shows acknowledgement that we cancelled our service. They said no the rep in July took my word for it and went ahead and processed and ETF. Then why the bill for service? Again they claim they didn't receive my letter from July. Again another letter went out. We continued to receive harassing collection calls. I stated at every call that when I receive a correct ETF letter that says our account is cancelled and what amount EXACTILY is owed, we will pay. APRIL 2009 we got an ETF bill for $375.55. WHAT???? did my ETF go up??? Our ETF should have been 80% of the remaining time on our contract from July 2008 through March 2009, roughlt $288. Boy their alarm system sucks, their customer service is even worse AND apparently they can't do simple math either!!!