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1.8 81 Reviews

Costway Complaints Summary

4 Resolved
57 Unresolved
Our verdict: If considering services from Costway with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costway reviews & complaints 81

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Newest Costway reviews & complaints

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J
10:59 am EDT

Costway Chair defect

I purchased a high back racing style gaming chair reclining office executive task computer Last April . The warranty was for 90 days . About 3-6 months went by and the arms and seat started to wobble . I could not see the problem . Than staples starting falling out . I was finally able to see what the trouble was . I took the seat & legs off and the bar that was welded to the seat frame came off . ( defective weld ) . I contacted the company and they said they do not have replacement parts . I need to get this fixed on my own . How do I fix a weld ? Please let me know how to get this resolved . My telephone # is [protected] . Thank you John Wojenski

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J
7:34 pm EST

Costway Damage item and delivery box damage at door

I received my item tonight by ups on 2/19/2019. Costway 17.6 twin-tub washing machine blue and white. first the bottom of the box fell out, 2nd when check the machine the side hose for the water was badly bent and has yellow paint on it. Also the cover for the spinner does not snap close the electric white cord to plugin is damage with fine cuts, ups # is IZ82v59f0335831339 my Tel is [protected] my email [protected]@Verizon.net. I know that I would need a new hose because I tried to bend it back in shape also there is yellow paint on it the electric cord I can deal with, But the spinner lid does not snap lock and I don't know if it will make the different in spinning. I can not return it in the original box because there is no bottom when it was delivered your 4 straps held together. Please give me a call and maybe we can work this out I sent you the pictures P.S. I have a doctor Appt on 2/20/19 so Friday would a good day to call
Thank You
Joanne Williams

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S
4:27 pm EST

Costway high pressure cleaner ep22894re

Just received this item and 2 complaints.. The manual is without a doubt the very worse ever. Not only is it written in broken english, but has no details on assembly of the unit and accessories with descriptive pictures of each part 2. You could have at least supplied the screws needed for attaching the reel to the main body. Haven't used it as yet, but I am holding my breath with regard to the to performance
Sheldon vernon

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M
M
Montara Fabrications
, US
Apr 25, 2019 8:08 pm EDT

I purchased the COSTWAY High Pressure Cleaner (EP2289RE).

There were no screws, no directions on proper assembly instructions, and I have no phone number to call and ask for the proper information to make this work. PLEASE ADVISE!

Can't someone PLEASE help me correctly assemble this pressure cleaner!?

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E
12:17 am EST

Costway order#100372363

I ordered a pink playpen crib with Costway online and they never sent me the shipping tracking number! This is some straight up [censored] that they have such [censored]ed up customer service that they don't even have a phone number to call them at companies like that shouldn't even excist no wonder why their [censored] are going out of business they don't even know how to run a business all I want is my [censored]en tracking number that's it!

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1:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costway 15 drawer k/d storage trolley hw53825

I guess I should have checked this page before I ordered one of your products. Seems you have a very shoddy customer service and product reputation. But, I'm going to give it a try.

I ordered the referenced item via Walmart and received it promptly. It's very flimsy and certainly not worth the $75+ I paid for it.

Four (!) of the shallow drawers were broken on the corners. I would like replacements shipped--well padded--to me. Four drawers were broken, a couple on more than one corner, which is why there are seven photos.

Thank you for your consideration.

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J
4:29 pm EST

Costway steam mop

I received my steam mop and set it up. However, the white pad keeps coming off. There is a triangular piece of plastic that I tried to put on, but that only makes a scratching sound across the floor. The instructions aren't clear enough. How do you get that pad to stay on? The unit was received on January 11/2019 and all parts seem to fit together well. It's just that one problem with keeping the pad on. I see that you only sent one pad. Wasn't I supposed to receive 2?

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K
5:05 pm EST

Costway 4ft fiber optic christmas tree

I was sent a defective tree which has exposed wires and sticky with tape. The product is a mess and it was noticeable that this item had been returned by another customer. Inside the box was a note from a woman in Florida requesting full credit. Extremely disappointed with your merchandise. Also missing the so called ornaments (stars).
Kathleen Larvey
10 Starling Ave
Kingston Ma
02364
Refund my purchase...

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12:10 pm EST
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Costway 8' pre - lit christmas tree 750 led lights

I purchase a Christmas tree and it doesn't work. The light won't turn on and the tree branches are broken and some already felt apart and I haven't even started to put it together cause I am afraid is going to break so I imagen that when I spread the branches it will fall apart. This is a brand new tree and I shouldn't have to go through all this problems. I called for over a week everyday [protected] none one pick up it disconnects sometimes. I left messages many times and a Walmart supervisor also left a message about this matter and nothing. I sent and email along with the pictures and the video to service.[protected]@costway.com and nothing. I need a refund ASAP or a NEW replacement that is not broken and that the light work to be mail to me ASAP. I have small kids and NOW we don't have a tree, they asked me everyday about the tree. This is not acceptable

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6:33 pm EDT
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Costway professional fm transceiver

You do not answer your phone's, I am needing to order an adapter that hooks up to a computer. Please someone get in contact with me, [protected] or [protected]@ gmail.com if we can not order an adapter I would like to return the item. Thanks for your help. I have never felt with another company that makes you go through so many loops to talk to someone, or to deal with a situation. Please just refund our money and you will never have to hear from us again. This is ridiculous!

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K
4:52 pm EDT

Costway portable manicure table

I received my table today. It appears that the bottom right leg was attached at the time but became detached and was put in the box. The leg is supposed to be stabilized with 6 screws but only 4 were in the box. Also as shown in pictures below there is damage to the right corner on the bottom and top. It appears to have been hit but was still placed in the box and shipped to me. I really needed this table and now I have to wait to find another one.

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12:49 pm EDT

Costway parts washer

Parts washer was used for approxiamately five minutes and motor seized up. I tried calling your so called customer service line and was put on hold for over 1 hour. I then tried dialing zero as the recorded voice suggested and was cut off. All the while being told how important my call was. I then tried to get to the site service.[protected]@costway.com as the operator option told me to do and no such site exists. What a terrible way to treat customers. If all of your products are as lousy as this motor you guys need to get into some other line of work or hire more customer service reps. Very disappointed in product. Someone from your sham company needs to respond!

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M
1:36 pm EDT

Costway hw56138

I purchased a folding desk from Walmart almost a month ago. It arrived damaged beyond repair. I have asked Walmart 3 times to get some help and they keep telling me that you will contact me in 1 day. Hasn't happened. I aIm getting quite perturbed because I need a desk by October 5th because I start a job that requires a desk. I ASKED FOR A REPLACEMENT BUT NOW I WANT A REFUND. NOW!

Sue Tillmann
[protected]
4754 Flamingo Drive
Zephyrhills, FL 33541

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Update by mstillmannrn
Sep 26, 2018 1:38 pm EDT

Want a refund for my desk that was damaged before delivery to my home.

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3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costway I am not complaing. I am looking for an answer. you do not answer your phone

I bought a Cost way Recliner Massage Sofa Chair Deluxe Ergonomic Chair a few months ago. My puppy chewed the remote control and I need to find a new one to replace the one that came with the chair. Are they an item I can buy a replacement for from you or any place that you know of? My name is Vinette Conway. E mail vinette.[protected]@yahoo.com phone [protected]. I tried calling 5 time and only got an answer machine. Address is 4455 Casa Sierra Vista, Paradise, Ca 95969 Please answer as now I only have a chair that will not work.

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Update by Vinette Conway
Sep 18, 2018 3:14 pm EDT

post my question from above.

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M
12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costway costway 9ft patio umbrella patio market steel tilt with/ crank outdoor yard garden (tan)

In the picture on the internet it showed a base as part of the item. When I received the umbrella, there was no base included in the box. Where is my base? Does it come in a separate box? Since the picture showed as base, I assumed it would come with the umbrella. I now have no way of using the umbrella. Please send me the base that was shown in the picture of the umbrella.

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B
10:33 am EDT

Costway makeup vanity model hw56631

I ordered a vanity and it was missing parts. So I emailed the company since they have no phone number and was told it would take 30 days to get the missing pieces. On top of that the flip mirror is not centered so there is a large gap on the left side. After asking for a refund since it would take so long I have not heard back. The customer service is horrible when this is something that I did not do, but the company is to blame.

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8:45 pm EDT

Costway hw53001gn

This chair is almost impossible to get the together the screw holes are in the wrong place and it's tiny, it's not made for an adult. The green stripe that goes down the back and on the chair seat doesn't even match it's about an inch off at least. The way the back is on the seat it makes you lean forward it's very uncomfortable no one can sit like that.

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M
12:05 am EDT

Costway 12v kids ride on car with remote

Hi,
I ordered remoted control 12 v ride on car. But i received car with no pedal/remote switch to it, but remote has been provided.. i ordered for my kid who has to come back in july.
When i fixed it was working fine, even though wrong item has been sent.
When we opened now it stopped working. We haven't used that product at all.. in walmart.com site it's not allowing to return.
I want refund back for my product.. please do it.
Provide customer service number as well

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J
10:55 am EDT

Costway 2 remote control cars

One of the cars did not come with keys and the other did not come with a remote. It has been over 30 days and still no remote. Cannot talk to a live person. I have twin boys and they haven't been able to use the cars. It's not fair and unacceptable. Customer service is very unprofessional and unproductive. My twins have not been able to ride or enjoy the cars. I worked double shifts to purchase those cars.

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V
1:54 pm EDT

Costway costway 6v kids ride on motorcycle battery powered 3 wheel bicycle electric toy

order no #[protected] (through walmart)

I have ordered the motor bike in walmart for my kid of age 3.4yrs.

Issue1# Its mentioned in the online info the bike is suitable for 3-5 yrs age but for my kid its too small.

Issue2# The battery plugins provided for the charger and the bike are same, so not able to connect the charging as well.

And This is very bad the costway customer care not responding and disconnecting the call while I am trying to reach cost way.This is not good one.Please help me how can I return this product and refund the amount.

email: mogusala.[protected]@gmail.com
mob no# [protected].

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12:01 pm EDT

Costway refunds for broken or defective items received

I ordered a desk that was broken upon arrival. The broken area is detrimental to the stability of the desk. I emailed for a return and refund. That was a week ago. I finally got a response this morning. The email offers me a $20 refund and asks me to keep the broken item. $20? For a broken desk I paid $120 for? I want the full refund and to be rid of this paper desk... Full refund per policy... I wonder if costway is up to a class action lawsuit. There seem to be many unhappy customers regarding broken items and no refunds.

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V
Vikki Thompson
, US
Jul 16, 2023 10:06 am EDT

Crazy AF. I paid $274 and they offered me $20

V
V
Very Un-happy customer
, US
Jul 18, 2018 1:18 pm EDT

Very bad company over all. How come they don't provide direct contact phone number for USA customers?
Every other company out there big or small have working customer service number but COSTWAY don't.
I guess because they know their quality of merchandise.

Costway Customer Reviews Overview

Costway is an online retailer that offers a wide range of products, including home and garden, sports and fitness, office and school supplies, and more. The company has received numerous positive reviews from customers who have praised its high-quality products, affordable prices, and excellent customer service.

One of the most significant advantages of shopping at Costway is the company's commitment to providing customers with high-quality products at affordable prices. Many customers have noted that they were able to find products on Costway that were significantly cheaper than similar items sold by other retailers.

Another positive aspect of Costway is the company's excellent customer service. Customers have praised the company for its fast and efficient shipping, as well as its helpful and responsive customer support team. Many customers have also noted that they appreciate the company's easy-to-use website and user-friendly checkout process.

Overall, Costway is a highly reputable online retailer that offers a wide range of high-quality products at affordable prices. Whether you're looking for home and garden supplies, sports and fitness equipment, or office and school supplies, Costway is a great place to shop. With its excellent customer service and commitment to quality, it's no wonder that so many customers have had positive experiences shopping at Costway.

Costway In-depth Review

In summary, Costway website is good place for shopping with many products. It is easy to find what you need and prices are good. Quality is okay for price, and customer service is helpful. Shipping is fast but sometimes return can be difficult. They have many payment options and website is secure. Reviews from other customers are mixed. They have discounts sometimes, but not much information on eco-friendliness or loyalty programs. Costway is similar to other stores but has its own good points.

Website Navigation and User Experience

Website of Costway is easy to use. Categories are clear and search works good. Pages load fast and shopping cart is simple to understand. But sometimes, too many products make it hard to choose.

Product Range and Selection

Costway has many products. You can find furniture, tools, and toys. Selection is wide, so you can usually find what you need. But sometimes, products are out of stock.

Pricing and Value for Money

Prices on Costway are competitive. They offer good deals, making products good value for money. But, always check quality to make sure it is what you expect.

Product Quality and Durability

Quality of products can vary. Some items are very good and last long, but others may not be as durable. It is important to read reviews and check descriptions before buying.

Customer Service and Support

Customer service is helpful. They respond to emails and have a phone number for contact. But sometimes, it takes time to solve issues.

Shipping and Delivery Services

Shipping is usually fast. Costway offers different shipping options, but tracking information can sometimes be unclear.

Return and Refund Policies

Return policy is standard, but process can be complicated. Make sure to read return instructions carefully to avoid problems.

Payment Options and Security

Many payment options are available, like credit card and PayPal. Website is secure with encryption to protect your information.

Customer Reviews and Testimonials

Customer reviews are mixed. Some people are very happy, but others have complaints. It is good to read these reviews to know what to expect.

Promotions and Discounts

Costway has promotions and discounts sometimes. Signing up for their newsletter can give you access to these deals.

Sustainability and Eco-friendliness

There is not much information about eco-friendliness. If this is important for you, it might be hard to know how sustainable their products are.

Loyalty Programs and Customer Incentives

Costway does not have much information about loyalty programs or customer incentives. This is an area they could improve.

Business Reputation and Trustworthiness

Costway seems to have a good reputation. They have been in business for a while and have many customers. But always check for latest information.

Comparison with Competitors

Costway is similar to other online stores. They have good prices and selection. But, they need to work on customer service and return process to be better than competitors.

Overall Shopping Experience

Shopping on Costway is generally good. You can find many things and buy them easily. But remember to check reviews and return policy to make sure you will be happy with your purchase.

How to file a complaint about Costway?

Here is a comprehensive guide on how to file a complaint or review about Costway on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Costway in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Costway. Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Costway on ComplaintsBoard.com.

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Contact Costway customer service

Phone number

1-213-401-2666

Website

www.costway.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costway Customer Service. Initial Costway complaints should be directed to their team directly. You can find contact details for Costway above.

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Use this comments board to leave complaints and reviews about Costway. Discuss the issues you have had with Costway and work with their customer service team to find a resolution.