Costco.com members reviews and complaints 25
Newest Costco.com reviews and complaints
missing mattress
I bought a bed and all the accessories from costco.con The accessories arrived with no problems. About 2 weeks later I receive a call from "Home Direct" saying that my mattress will be delivered tomorrow and that they will call me back later in the day to give me a 4 hour delivery window. I received no call that day, or the next day, or the next day. I called this "Home Direct" and got an answering machine. I left a message but no one ever returned my calls. The cost of the mattress was $1500! I contemplated calling the police and reporting it as stolen.
I am still waiting for my mattress! I will try to get a refund and if that doesn't work, a lawyer(there goes 40%). I do not recommend buying a mattress from costco.com! Mattress accessories, yes. Mattress, no.
The complaint has been investigated and resolved to the customer’s satisfaction.
missing lcd tv worth $1, 600.00
Costco does not arrange signed deliveries for their shipping courier. Nor do they at least have the courier leave a notice for facility pick-up irregardless of the amount of the merchandise you are buying. On their tracking it said "Delivered: Left at side door" by UPS. First off, we do not have a side door - we have a gate. Second, no UPS person rang the bell (we have 24-hour surveillance cams) on the day they said it was delivered.
Make sure before you order that you know your ship to address will have somebody waiting for UPS (or any other Costco.com courier) during their delivery hours - which has an 8 hour time frame. Or have a hole large enough to fit the item through. Otherwise, it will be customer service hell worse than AOL or Dell.
Online orders of high value should have signed acceptance arrangements, otherwise any courier can just take the item home if there isn't any sign of anybody at home - afterall, he did say he delivered it. We can't blame it on UPS or FedEx, as everyone knows they have a stellar reputation for getting things lost, if not mangled beyond recognition. If you do want to risk online shopping, better order from a store that facilitates reasonable returns, refund or replacement.
The average customer service wait time for Costco.com is 12 minutes. The ordeal becomes harder when you get transferred, worse when it has something to do with a courier mishap - because it IS easier to point the finger than to resolve issues. I am surprised, but eBay resellers - even those with really repugnant track records - offer better customer service. Well, of course there will be plenty of cursing but then again at least you know somebody is working on fixing the problem. At Costco.com, nobody is... even if they make you think they are helping you.
Same thing happened to me with two mattresses. Costco.com sucks for large items. I am shredding my card if and when my mattresses arrive. Screw them for hiring such an inept shipping firm.
I agree. I ordered a new mattress for my inlaws and the bed was delivered to the wrong address. They didn't have a way to track it and they did end up sending another one.
I will say it's probably more on Serta's end than Costco's but still Costco should make sure the manufacturer provides a tracking number.
problem with the rebate submission
Re: Costco.com
I am writing to express my sincere disgust with how your company chooses to treat customers. Not that I feel its important to explain the situation again, however it will aid in your understanding. I purchased an item via Costco.com in November of 2006. After I received the item via UPS, I submitted the online rebate form. After several weeks of waiting, I received a denial notice stating the member number was incorrect. For the record, the member number was not incorrect, it is clearly printed on the back of my card. I resubmitted the rebate making sure all information was accurate. I waited an additional several weeks. I received another denial. I then called the rebate center and they informed me that I could only submit the rebate one time via internet and that I would have to mail the information to the rebate center in order to get the rebate. I did exactly that. Now several weeks later, I received another denial notice in the mail stating that the sku was incorrect. I am quite fed up with the constant jumping through hoops and wasting my time for a rebate. It has become obvious to me that your company would much rather play games and disrespect your customers by treating them as though if they were ignorant. Maybe if you waste enough of my time I will give up and your company gets to keep the $50.00 that rightfully belongs to me. I am here to say by all means keep the rebate. The way I see it, when I cancel my executive membership I will save $100.00 per year anyway. Also when I cancel my American Express costco card, I will save even more. Lets not forget how much I will save from not shopping at costco. If you look up my account, you will see that I spent almost $20,000 last year alone. But I can see that even the most dedicated of customers still get treated like garbage. I find it appalling that this is acceptable business practices. I will gladly take my business elsewhere, knowing that there are far better companies that will treat their customers with dignity and respect, and actually honor the rebates they offer. If you have any questions, please feel free to contact me as I would most enjoy talking to a live person versus a company that hides behind denial letters.
Personal Information:
First Name: James
Last Name: Hanset
E-mail Address: [protected]@comcast.net
Costco is inconsistent with it's reputation, i have experienced problems with their 2% rebate checks for last three years. Although I am one of first 100 executive members in St.Louis region. There is problem with their 2% rebate check.
I have the same issue with the same offer. Costco is tarnishing their name by associating with Direct TV. Direct TV denied my rebate stating "The Costco Receipt does not have a legible purchase date" You would think that they would now where to look on a Costco receipt. When I tried to reach Direct TV, I got the run around and they would take my information and escalate it.
I signed up at the Cost Co store for Direct TV...and purchased a flat screen TV...this was in OCt 08...I was to get a $50 rebate and a $200 rebate..I filled out and sent in all the correct info...NOTHING AS OF YET! I have been on the phone with Direct TV for over 5 hours total...Every month I call starting in Jan 09...I have spent hours to at Costo Co...This is a joke...I am a loyal Cost Co shopper...I will go to the top people on this I am not giving up...BUT THIS IS JUST CRAZY THAT I HAVE TO SPENT SO MUCH TIME ON THIS!
First of all, Costco has gone out of their way to make the rebate process as simple and convenient to use than any other retailer. If you shop at Costco, first of all you will notice that most rebates on items are INSTANT rebates. The rebate is taken off at the register. On the rare occasion you have a mail-in rebate, they have a streamlined system where you can check the status of your rebate. It's unfortunate this person had an unfavorable experience, but I would bet that this is a VERY small percentage of experiences. As for him canceling his Executive Membership, he is only spiting himself by giving up his $400 Executive Reward rebate he gets (based on his $20000 sales) and his Amex rebate which more that cover his membership fee. Costco is one company that will go out of its way to take care of the customer, no question! Unfortunately you are reading this on a "complaints" web site, however, I guarantee you that if you stack up the satisfied and happy customers against the complaints, the complaints will seen non-existant. GO COSTCO!
refund problem
Be wary of ordering anything from Costco.com. I ordered a Executive Gold Star Membership for $100 US. After waiting two months for the membership items via mail, I cancelled my order and requested a refund. Here is the response I received:
Dear Costco Member,
Thank you for e-mailing costco.com. Your credit card will be credited $104.16 within 10 -15 business days. An e-mail will be sent to you when the order has shipped.
Sincerely,
Ellen B.
E-commerce Costco Wholesale
[protected]@costco.com
I went on with life and basically forgot about this order, feeling satisfied that it was taken care of. Around ten months later, I receive a letter from Costco requesting that I renew my executive membership. After checking my account that was used to purchase the membership, I realized that a refund was never made to me. Since then, I have been trying to get some kind of response from their customer service, but they are choosing to ignore me.
Folks, this company has some kind of problem. I do not mean the corporation or the stores around the country, but the online operation. It appears to be a shabby, poorly run operation. Stay away!
Why doesn't everyone just return the stuff to the store? They will gladly take it back. Even your Executive Membership! They will give a full refund of any membership on day 364 of a365 day membership! How many other places do you know that do that?
You did not check your credit card statement for almost 1 year?
How stupid are you?
Costco.com has deplorable customer service! I have been trying over a month to get a refund for an item that I never received (due to damage of the item, so the delivery people wouldn't bring it in my house). I have emailed, left messages (escalation department) and still no response! The return department through the normal channels said I would receive a refund back to my card; however to no avail. To call the return department is another nightmare, having to wait over an hour for a call back and then they are rude.
How can the excellent managed stores be so different than the online department?
Sincerely,
Denise Alexander
Yes Costco has a prlblem - people like you who fabricate anything they can to justify their own inability to follow up. Please don't waste people's time by posting illegitmate complaints. Your comments prove you are in the wrong. You would be able to see through that if you were capable of logic.
Costco.com - think again before ordering anything through costco.com!
I ordered a bedroom set online at Costco.com on 11 Aug 06. The website promised 4-6 weeks for delivery. My credit card was charged on 11 Aug for $3,727.48. I received an email on 24 Aug 06 stating that my furniture was shipped on 23 Aug 06 but I cannot check the status of delivery. Then six weeks passed without hearing anything about my furniture. I called...
Read full review of Costco.com and 156 commentsAbout Costco.com
Costco.com In-depth Review
In summary, Costco.com is a comprehensive online shopping platform that offers a wide range of products and services. The website provides a convenient shopping experience with competitive pricing, especially for members. However, there is room for improvement in certain areas to enhance the overall user experience.
Website Usability and Design
- Navigation and Layout: Costco.com has a clear and functional layout, making it easy to find categories and products.
- Mobile Responsiveness: The site is mobile-friendly, allowing shoppers to browse and purchase from their devices conveniently.
- Search Functionality: The search feature is effective, with filters that help narrow down results.
- Visual Appeal: The website has a simple aesthetic that focuses on product presentation without unnecessary distractions.
Product Range and Selection
- Variety of Products Offered: Costco.com offers a vast selection of products, from groceries to electronics.
- Availability of Brand Names: Many well-known brands are available, alongside Costco's own Kirkland Signature brand.
- Exclusive Products or Deals: There are exclusive online deals and products not found in-store.
- Product Categories Covered: The site covers a broad range of categories, ensuring shoppers can find almost anything they need.
Pricing and Value for Money
- Membership Pricing vs. Non-Member Pricing: Members enjoy better pricing, with significant savings on bulk purchases.
- Bulk Purchase Discounts: Buying in bulk offers additional savings, which is a hallmark of Costco's value proposition.
- Price Comparison with Competitors: Costco.com is competitive, often offering lower prices than other retailers.
- Quality of Products Relative to Price: The quality of products is generally high, providing good value for the price paid.
Membership Benefits
- Cost and Types of Memberships: Costco offers different membership levels, including Executive and Gold Star, each with its own cost and benefits.
- Additional Perks and Services for Members: Members can access various services like travel discounts and pharmacy services.
- Membership Renewal Process: Renewing membership is straightforward, either online or in-store.
- Comparison of Membership Levels: Higher membership levels offer greater rewards, such as annual 2% rewards on purchases.
Customer Service
- Responsiveness to Inquiries and Issues: Customer service is generally responsive, with multiple channels for support.
- Refund and Return Policies: Costco has a generous return policy, allowing returns on most products.
- Online Support and Live Chat Availability: Live chat support is available, providing quick assistance.
- Customer Reviews and Testimonials: Product pages feature customer reviews, which can help inform purchasing decisions.
Checkout Process and Payment Options
- Ease of Checkout: The checkout process is streamlined and user-friendly.
- Payment Security Measures: Costco.com employs robust security measures to protect payment information.
- Variety of Payment Methods Accepted: The site accepts various payment methods, including major credit cards.
- Guest Checkout Option: Guests can check out without creating an account, which is convenient for one-time shoppers.
Shipping and Delivery
- Shipping Costs and Methods: Shipping costs vary, with some items eligible for free shipping.
- Delivery Timeframes: Delivery times are reasonable, though they can vary based on the product and location.
- Packaging Quality: Items are well-packaged to prevent damage during transit.
- Tracking and Notifications: Customers receive tracking information and notifications about their orders.
Online Exclusive Offers
- Online-Only Deals and Promotions: There are special offers available exclusively online.
- Comparison with In-Store Offers: Some online deals may be better than in-store promotions.
- Availability and Accessibility of Online Specials: Online specials are easily accessible and well-advertised on the website.
User Account and Management
- Account Setup and Maintenance: Setting up and managing an account is simple and intuitive.
- Order History and Tracking: Users can view their order history and track current orders.
- Membership Management: Members can manage their membership details and renewals online.
- Personalization and Recommendations: The site offers personalized recommendations based on past purchases.
Environmental and Social Responsibility
- Sustainability Practices: Costco is committed to sustainability, with various initiatives in place.
- Ethical Sourcing Policies: The company emphasizes ethical sourcing for its products.
- Community Involvement and Charitable Activities: Costco supports local communities through charitable activities.
- Corporate Social Responsibility Initiatives: The company has several CSR initiatives aimed at improving its environmental and social impact.
Security and Privacy
- Data Protection Measures: Costco.com takes data protection seriously, with measures to secure customer information.
- Privacy Policy Transparency: The privacy policy is transparent, outlining how user data is handled and stored.
- User Data Handling and Storage: User data is handled with care, and storage practices comply with regulations.
- Compliance with Regulations: The site complies with relevant regulations like GDPR and CCPA.
Overall Shopping Experience
- Summary of Pros and Cons: Pros include a wide product selection, competitive pricing, and excellent member benefits. Cons are limited to occasional stock issues and the need for a membership to enjoy full benefits.
- Comparison with Other Wholesale Retailers: Costco.com holds its own against other wholesale retailers, particularly in pricing and bulk purchase options.
- Recommendations for Improvement: Enhancing stock availability and offering more frequent online-exclusive deals could improve the experience.
- Final Verdict and Rating: Overall, Costco.com offers a solid online shopping experience, especially for members. The site could benefit from minor improvements, but it remains a top choice for bulk shopping online.
Here is a comprehensive guide on how to file a complaint against Costco.com on ComplaintsBoard.com:
1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Costco.com in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Costco.com. Mention key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Costco.com on ComplaintsBoard.com. Remember to use simple language and follow the instructions carefully.
109 Costco.com reviews first appeared on Complaints Board on Dec 19, 2006. The latest review Mixed Feelings About Costco Warehouse Hearing Department was posted on Apr 2, 2024. The latest complaint shoddy merchandise was resolved on Nov 07, 2009. Costco.com has an average consumer rating of 2 stars from 109 reviews. Costco.com has resolved 2 complaints.
Costco.com phone numbers
-
+1 450 978 5001+1 450 978 5001Click up if you have successfully reached Costco.com by calling +1 450 978 5001 phone number 0 0 users reported that they have successfully reached Costco.com by calling +1 450 978 5001 phone number Click up if you have UNsuccessfully reached Costco.com by calling +1 450 978 5001 phone number 0 0 users reported that they have UNsuccessfully reached Costco.com by calling +1 450 978 5001 phone number
-
+1 425 313 6097+1 425 313 6097Click up if you have successfully reached Costco.com by calling +1 425 313 6097 phone number 0 0 users reported that they have successfully reached Costco.com by calling +1 425 313 6097 phone number Click up if you have UNsuccessfully reached Costco.com by calling +1 425 313 6097 phone number 0 0 users reported that they have UNsuccessfully reached Costco.com by calling +1 425 313 6097 phone number
Costco.com website
Costco.com Category
Bulletpoint Mounting Solutions
1 review
California Copper Creations
1 review
LGTV
1 review
CMI Air Conditioning & Electrical
2 reviews
HEMPER
1 review
Most discussed complaints
think again before ordering anything through costco.com! 7 (opinions to this review)Recent comments about Costco.com company
hp computerOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Costco.com?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco.com Customer Service. Initial Costco.com complaints should be directed to their team directly. You can find contact details for Costco.com above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Costco.com. Discuss the issues you have had with Costco.com and work with their customer service team to find a resolution.