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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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M
10:48 am EDT

Costco peanut butter filled pretzels

My friend gave me some a couple months ago. I was instantly hooked and loved my new go to snack. I bought it once and was in love! However, when I went to buy my second jug I was completely turned off when I read on the back that they were genetically modified! Bummer, Costco! You have so many great organic choices, this is very disappointing! Unfortunately I won't buy them anymore. Please reconsider your ingredients and make these without GMOs so my family and I can enjoy them again!

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3:44 am EDT

Costco defective product

I purchased a loaf of Udis Whole Grain bread on 4-25-17 at your Thomas and 44th ST store. It has a considerable amount of mold. This is the third time I have had an issue with this product. I have responded by e mail in the past to Costco regarding this product.
You are carrying a product made by a company that is poorly manufactured. It has been prevoiusly brought to your attention and the attention of Udis and you continue to carry it. I will by filing a complaint with the Better Business Bureau and social media. Word needs to get out that Costco isn't tuned in to their customers. Costco sells products that receive complaints with no regard to customer inconvenience. Costco isn't concerned about individual customers, only volume.

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7:14 pm EDT
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Costco costco tire service

I dropped in for a tire purchase at Costco Tore in Temecula, CA. The particular tire I needed was not in stock. I was advised to purchase the tire so they can order it and it would be in at 1200 or 3:00pm the next day. I was also informed I would receive a call from Art at 12 or 3 to notify me the tire arrived and to bring in my vehicle. I called at 1205 the next day since I did not receive a call and Kyoshi answered the phone and told me I would receive a call when it arrived and a very rude manner and no customer service what so ever. I called back to ask him what was wrong with me calling inquiring about a tire I had already purchased and not received. He was apologetic and told me the tire would definable be in today and I would receive a call around 3:00 pm. Well it is 5:00 pm now and I am at Americas Tire getting my tire replaced for $50 cheaper and great customer service. Costco will be my next stop for a full refund on my purchase and a lost customer for there tire shop. Very very disappointed and completely unregular for Costco in my experience. I guess the tire department is different...::

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L
5:36 pm EDT

Costco poor customer service from a cashier

We were shopping at the aloha oregon store on baseline road. Cashier was checking us out and through a item on our flat of eggs. I told her please dont do that and i removed it from the top of the eggs. She proceeded to to do it with the next item again and i adked her to stop doing it. She rolled her eyes at my wife and finished checking us out. We we removed the cover of the tray of eggs when we got home wr found severlal crackef eggs. Not happy with het customet service. I have included a picture off eggs and the reciept.

Lou Rapp
[protected]@gmail.com

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3:05 pm EDT

Costco management of charleston sc location

I know that management knows how to do the job. I can tell when people from corporate are due to arrive since it store suddenly becomes:
1. clean
2. all cash registers are open
3. several people are working the food court.

since I know it can be done, and management is sufficiently motivated to run the store properly when the 'suits' arrive, it must be that management is just not motivated at all other times.
Just a question. don't you think you would learn more if you just showed up, and not announced your arrival?/
Today took the cake. Opened 10 minutes late on the first day of coupons. unacceptable. store "manager" was at the front door explaining to the members that were close enough to hear her. but otherwise, just the usual bad management. We have been to at least 50 Costco's, but this is the worst Costco that exists in the NATION. If you are going to open a new Costco in Mt. Pleasant SC, DO NOT move any managers from the Charleston store. we have been members since around 1992. Membership number is [protected]. the number on my card is [protected]
I used caps, sorry.
I also noticed that there is no category for the store itself, so I picked other.

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6:54 pm EDT

Costco service... rude employee in honolulu pharmacy dept.

I am a long time executive member. A relatively junior senior citizen who frequently shops at Costco. Today, I was looking for sardines and was told by an employee it would be by the tuna. So I went back there to look again. Not having any luck a nice customer suggested that I try the Pharmacy as they seem to know a lot about where things are. So I approached the section, from along the side. As I approached I saw a sales clerk (female Filipino or Chinese I think around 40's) ringing up a customer. Actually he was the customer in that section. As he began to leave she turned to me and said, "may I help you?" So I responded, "do you know where the sardines are located?" As she turned to look through some papers, an oriental guy (perhaps the Pharmacist) around late 20's early 30's interrupts and says ..."sir next time you need to wait behind the sign because of the privacy law" My response was she asked me what I needed so I responded. I guess he did not want to hear that so he bascially repeated himself again. Now as he mentioned that I turned to the sign he was referring to. It was in the aisle near the register perhap 10-20 feet away facing away from us. How would I even know about the sign when I walked to the Pharmacy from the aisle that had no sign or could see it since it was facing away from me? Anyway, frustrated and upset I then reported the incident to management and was told they would followup and coach the Pharmacy on being more sensitive to customers.

I would appreciate a call back so I can better explain the situation and circumstance and followup action to address my concern. My call back number is [protected] and email is [protected]@me.com.
Thank you,
Wes Suzawa

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Update by Elwes01 S
Apr 27, 2017 3:17 pm EDT

Wine is Good perhaps you had too much wine or you work in the Pharmacy as well as you seem to display the same type attitude problem. I suggest you sober up before commenting.

Update by Elwes01 S
Apr 27, 2017 3:15 pm EDT

Seems like you work in the Pharmacy too...very similar attitude problem.

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4:59 pm EDT
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Costco rotisserie chicken

On Tuesday, April 25th, 2017, I purchased 2 rotisserie chickens at the Greenville, SC store around 1:45PM. I always check the time stamp on the chickens to make sure they are fresh. We live 45 miles from Greenville and make the trip a couple of times per month to buy food items.

When we got home, we found the chickens to be significantly undercooked and not edible without further cooking.

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1:26 pm EDT
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Costco vinegar

I buy a lot of vinegar to use around the house and when I bought vinegar this time, while it was standing on the flat surface I twisted off the plastic part and then open a cap. While opening the cap, a big amount of vinegar shoots in my eyes and started to burn like hell. I did not shake it or did not manipulate it in any way, it just shooted and not just a little amount.. it felt like someone poured it right into my eye. I felt a horrible burning in my eye for 24 hrs, spent about 3 hrs total washing my eyes under water. Filling a complain with Costco.. what's in that bottle?! Not my first time using it.. should not do that..
Kate, Michigan

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11:53 am EDT
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Costco terrible cashier service

I just returned from Costco, in Kennesaw, GA. The check out lines were so long, I left everything in my cart and left the store. That in itself would not bother me, but check out lines were available but not being opened by the staff. The confusion was unwarranted. I expect more from Costco since I have been a member for several years. Both self service and regular lines were available for opening with nothing done to accommodate the customers.

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9:20 pm EDT
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Costco customer service-isabel

I had just bought a pair of shoes and before walking out I realized that my shoes inside the box were the wrong size from the box. I went back to the shoe section to look for the right size. I then went to customer service to see if they could switch my pair to the correct size. After waiting for a while someone that was up in the front talking to her co workers finally called me up. I mentioned that I had just bought the shoes and I just wanted to switch them up to the correct size. She said said Costco doesn't do exchanges and then asked how I wanted my money back. I told her it wasn't my fault that the wrong shoes were in the box and I had literally just bought them if she would at least let me return the wrong ones and let me purchase the correct size there. (I had my baby in my arms) She didn't allow me to and told me I had to get back in the regular sales line. She went on with the transaction and returned the wrong pair of shoes and she I just ended up leaving Costco. I shop at Costco 3 times a week, very diaspointed with the customer service I received today.

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1:55 pm EDT
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Costco cashier

I want too start off by saying I pay for a membership and I also spend a lot of money at costco. We were in line I brought my mother with me as my mother said she would pay for items while I was unloading the cart onto belt women stopped and said I need your membership card which was fine then in a rude manner said since my mother was a guest she told her that for now on guests had too use cash! But this one time she could pay by debit. I not once read any of that and she said well it's new and you should've read it well if it's new I'm not sure how I could. My mother asked me a question and I said I'd ask about it supervisor walked by and said would you explain too these ladies about the guest rules. First of all she made more of a scene then needed very rude and I told her that I asked her name and explained that she acted like we were scamming someone she was rude she smiled and said oh I'm sorry in a rude way. I told supervisor and he apologize but first she was wrong on procedure my mother can use cash or debit I've been customer service over 20 years that is no way too keep business

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1:47 pm EDT

Costco customer service desk

4-23-17
I approached the customer service desk for a simple one item unopened return. There was no one to help at the register for returns so I stood in line for the next available rep, and for quite some time as they were processing memberships at the adjacent terminals. Later I see another customer approach the desk at the end of it, and then another. Finally a rep was freed and asked if I had a return. I said yes. She says to move on down to the return register which I did. Then she starts processing for the first in line down there as if I did not exist. Then as the next one comes up she says who was first? I stated I was here before both of them and she had just bypassed me completely when she says this is the return line like I should have been there all that time waiting when there was no help or person there at all. They called for help up there three times as I waited and no one came up. They need to notice or at least ask who is next in line. With the nicely expedient check out lines that are unmatched anywhere I would think this return process could be addressed and simplified as well. It shouldn't take a half hour to pull this off.

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2:17 pm EDT

Costco poor customer service - bianca

I bought a watermelon on Wednesday 2/19. I Wanted to wash it before opening it and there was a white foam coming out of it oozing continuously, i took a video immdeiately and today 4/21 went to costco in Harrisonburg, VA zip 22801, with the rotten unopened watermelon and white stuff is oozing from it to complain about the unsaftey of selling fresh produce that is rotten and can't be consumed. The customer service associate her name was Bianca was very disrespectful and wanted to brush me off and didn't want to listen, i am descibing the problem to her and she insisted to give me a refund, i told her she has to listen and i am not here for a refund am here to report a safety problem. She wasn't coperating and i asked to speak with a manger her name was Rhonda she was very helpufl and took care of my concern.
P.S I am a pharmacist at Walmart and I know what great customer service is, definetly I am dissatisfied with the poor customer service bianca provided today ! Disappointed

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Jon-D
, US
Jul 20, 2017 2:24 pm EDT

I came to Costco in Henderson, Las Vegas on 07/16/17 to return some of the items that I got from my daughter who lives in California. I explained to Stacy, the clerk at the counter that my daughter and son in-law gave me some drinks (a day before) that I could not use because I am allergic to them so I would need to return them (unopened).

After almost half an hour asking different questions about my return with a very rude attitude, she then agreed for me to talk to her manager. After waiting for about 15 minutes, a gentleman came out, Mr. Jonathan. I explained to him my situation again, he then told me that he will get the manager. I then waited again.

Finally, Ms. Richelle, the manager came and talked to me. She told me right in front of the other customers waiting in line that: You have a “Negative History” of shopping. I was shocked, disbelieved of what she just said loudly in front of everyone. I asked her to clarify what she meant. She told me that I purchased items from one Costco store and returned them at a different store. (She was not aware that my daughter, who lives near me, is a travel nurse, and that sometimes she bought for me some items at Costco in California and I did not like the taste or allergic to certain type of drinks, I returned them, unopened, to Las Vegas store as per the Costco’s return policy.)

The manager was very aggressive, authoritatively and loud, she kept emphasizing that I am having a Negative History of shopping.

After not being able to raise voice against hers, I asked her: “How would you feel if you tried to return an item to a Target store, and the clerk told you that you have a Negative History of shopping? Would you be hurt?”

The manager paused, and mumbled for a few minutes. She did not give me the answer for my question. I left the store.

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A
6:59 pm EDT

Costco chicken

I hate how you guys have packaged the legs and thighs together in both the regular and organic chicken. I cannot stand chicken legs. Thighs are a different story. They do not belong in the same bag. I understand that you are trying to do something with the chicken legs since no one wants to eat them, might I suggest making them into a kind of some kind of sausage. I'm not interested in cooking that with them or anything. Debating bringing back the rest of my chicken so I don't have to eat it. Maybe you should be turning them into some kind of fresh dog food or a dog treat. It's bad enough you don't sell drumettes anymore

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12:54 am EDT

Costco fuel

Dear Costco,

On 3rd April around at 8:20 pm, I was at fuel station of Richmond center for re-fueling my vehicle.

But due to malfunctioning of nozzle the fuel pipe got disconnected and made whole fuel started sprinkling in uncontrolled way and most of gasoline fell on my body.

I was shocked and panicked as I sensed that it is immense dangerous situation and can cause serious damage just not to me but to other people as well (who were lined up for there chance).

As soon as I recovered from shock, I immediately started shouting as there was no instruction and no one present at the moment, more over it was near to construction site so can be potentially more dangerous.

Most of my lower body part was wet with gasoline and I was devastated by its smell. Fortunately I didn't got any injury and didn't inhaled any gasoline which is not less than a miracle.

Now problem part, I immediately contacted the person available (remember I started shouting) at gas station and then to the store manager, obviously my other plans were dropped for the night as written complaint followed by pungent smell of gasoline coming due to that incident from me.

Next day I got contacted from [protected]@gbtpa.com with Costco Claim #: [protected]-GD-01, It surprised me from day one i was considered as person seeking reimbursement for his clothes though I never asked for it, since due the nature of accident where even life damage can happen some thing offered for compensating clothes and shoes seems immature and humiliating response from the representative.

Let me repeat again, I never asked to get compensation of my clothes as the gasoline will get disappear by its own with some time, since it is rigorously asked to me I provided details.

I was having much bigger issues, after that incident I didn't got courage to visit the costco fuel station again( I started using Shell after that).

My life and other customers life were on stake due to Bad quality, Negligence, Duty of Care and Foreseeability on fuel station machine/operatives.

I suffered to drop my plans on that day to get rid of smell and clothes.

My vehicle smelled gasoline for a week due to that incident.

I like the costco and was very happy as customer but that incident devastated my trust as seems no one cares about such incidents until some one gets serious injury or dead.

After that incident I did research on costco and I am surprised that gas stations suppose to be certified with regular quality checks.

Definitely there is some ignorance/negligence happened on that center for sure. But it is very heart breaking that no one is ready to listen the voice of an ordinary man because he didn't got any serious injury or died during that incident.

Seriously I am very sad with the way it has been handled by the representatives and stake holder.

Hope some one try to get on my shoes and point of view I am trying to mae here.

Thanks,
Omit Rathore

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Update by Omit Singh Rathore
Apr 18, 2017 1:06 am EDT

Some Images

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5:31 pm EDT

Costco grocery

It was probably Friday or Saturday before Easter. I love Costco and think you need to know this information.
I bought the Red-Skin potato salad for a casual Easter Dinner. I buy it a lot but the last 3 or 4 times the potatoes were really kind of raw in the mix. This time it was runny and I got a large amount of raw or half cooked potatoes. The quality on this product is going down a lot. I am afraid to buy it anymore.
The other problem is the grapes. The containers are large and i just got the nastiest grapes ever. They were moldy and slimy in the center and when I washed them the skins washed away on a lot of the grapes. They are so sour that they are siting in the frig. No one wants to eat them once they taste them.
I have never gotten products from Costco like these before and feel you need to know this. Sincerely, R. Flores

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5:25 pm EDT
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Costco unethical behavior

4/17/17 around 11:40AM
cashier, Rae
Tustin, CA

My mother and I had the most disgusting customer service from your cashier. She made it out to personally attack us. I felt that she was a racist.

We made a purchase after being in line and could not find the cigarettes we needed in the locked area. We went to ask if it was stocked. It said on computer that it was stocked. We located them in the locked area hidden behind a box. We went back to cashier, Rae. The helper got them and placed them on the cashier table. My mother stood at the end of the counter. Cashier Rae ignored my mother and took the next customer in line. My mother asked Rae what she should do, Rae said she had to get in line again. There were 8 people in line. My mother walked to end of line, I asked Rae why. She said my mother was rude to cut and that she had to ask other customers if she could cut in line. My mother did not cut in line as we had done this already and paid for food. Also, she was not rude! Where else is my mother suppose to stand? (This pathway was also being used for food service carts) And when did we have to ask other customers if we can pay for an item that your employee failed to find? Again, we already waited in line.
.
The behavior of your employee is ridiculous. She was falsely putting a blame on my mother when in fact it was her who was rude and treating my mother like a second class citizen.
Rae kept saying she didn't make the mistake and blamed her helper . Her behavior was condescending and belligerent. There doesn't seem to be any customer service. Please give your staff a round of training on customer service.

What is your policy when your employee makes a mistake regarding a stocked item after we have been line and already paid for food. Do we need to get in line again? I want to make it clear to the world if this is the case when your employee made the mistake that a customer has to take it.
I have been a customer since Costco began, I have never experienced this before.

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11:51 am EDT

Costco pistachios

I consider myself to be a man of my word. I like pistachios. I also have a small hunger ability. I can't eat very much. I also don't have very much money. So when I go to Costco and the only option for pistachios is a 40 bag bag of pistachios for $400, I am greatly upset about all of this. Preferably you should sell pistachios by the pistachio, not by the bag of pistachios. It upsets me to no end when I go to your fine retailer and they ask me if I have a card...I can't afford pistachios what makes you think I can afford a card

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3:43 am EDT

Costco used to be an employee

So I was laid off last beginning of December.

I've asked for my pay stubs. And we're never sent or given to me.
I've asked for an ROE. never given to me.

And how my T4, I have been asking them for over a month now.
And the first time I was told they'd send it to finding out they didn't even write down my address to send it to. So an employee who currently works there went to them and gave them my address again and still nothing. This is really unprofessional and uncalled for.

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5:53 pm EDT

Costco budget rental car

We rented a car thru Costco. After flying into Milwaukee Mitchel airport we went to pick up our car. We loaded our bags and started to leave when the check engine light came on. We took the car back. All they had was a dirty car, but because of our situation, we unloaded our belongings into this messy car. Thirty minutes down the road my husband realized he had left his phone in the other car. We tried to call that location, but no answer, so we turned around and drove back to the airport.
Found manager Todd who said he would look for it and for us to wait. He came back to tell us it was gone. So now on top of a crappy car, we lost a phone with this company. They were of no help and in fact could not have been more disinterested.
We are making you aware of this as we don't believe this is the type of experience your loyal customers deserve. Thank you!

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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