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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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T
9:27 pm EDT

Costco pizza

On Tuesday March 27th at 5:10PM
Mission Valley Costco Food Court San Diego

I ordered a pizza and was told it could take up to 40 minutes. The crowd of about 8 people waiting for food came and went in about 10 minutes and new customers came. They received their pizzas while I was told that my window to pick up my pizza was at 5:40 and it would be ready then.

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10:32 am EDT

Costco pharmacy manager attitude

I understand everyone has a Job to do and with the HIPAA laws everybody has to be in compliance. I am not upset that I have to follow the rules. I am upset when an employee is rude and condescending. This is the second instance I have went into Costco pharmacy and this manager Tracy Walls has been so rude. There's no replacement for common decency and kindness to people.

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4:57 pm EDT

Costco citibank / costco credit card

I just canceled my Citibank Costco card. Citibank placed me on paperless billing without my knowledge. I am a corporate customer that need to save all invoices, etc for tax purposes, I require paper receipts.

Because I did not receive a statement, I did not make a payment resulting Citibank calling me and explaining the delinquency. I paid the entire bill which I did not realize had a $33 late payment and they increased the card's interest rate.

I enjoy Costco very much but will no longer do business with Citibank / Costco credit. I have worked hard to have a very good credit rating to have a sub par company create policies designed to save them money but create problems for their customers. Please work with Citibank to stop this practice.

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Update by Russell May
Mar 19, 2018 4:58 pm EDT

Just posted. Have not had any reply.

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A
9:46 pm EDT

Costco unorganized customer service for the tire center

On 3-17-18 I took my vehicle in to get new tires I have purchased for new Bridgestone tires from Costco I was there at 12:30 drop my car off at three and a half hours after they called me I picked up the vehicle took the vehicle home and had a flat passenger side rear tire so I called in the morning they said bring the vehicle in and they will take care of it. I had to put a spare tire on drove the vehicle to Costco had to wait two and a half hours because they didn't have the tire they had to go to a different location by the time I took my vehicle back it was almost 3 hours I bought the tire for 670 bucks I should have went to American Tires they have better customer service and within 2 hours they would have had my tires installed for the same price price match guaranteed.
After waiting for almost 3 hours only thing that Costco manager could offer me is 4 months off extension on my membership.
If it was some other location they would have at least $250 out for the inconvenience number one inconvenience was for me to change it to a spare spend my time putting on a spare number to inconvenience was me spending almost two and a half hours on a Sunday just to get to work done right. Is being a loyal member in a customer to Costco I don't think anyone should deserve a customer service like that that takes almost a whole day to get a tire without any discount on the tire . The way I see it Costco should have had charged me for three tires and gave me the 4th one free because it wasn't my fault because it was a defective Tire from Bridgestone Costco should have checked the tires first before they handed me the vehicle ..

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5:59 pm EDT
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Costco esa law violation

1001 Metro Center Blvd
Foster City, CA 94404
United States
I came in at Costco on 3/18/18 at about 3:20PM and the Mexican lady at the front with a vest and a striped long sleeved, about 5'3 brown hair, a little thick build, instantly looked at me and my family, with no smile on her face or even a greet and said "NO PETS ALLOWED!" Very rude how she encountered and came across violating the law of my ESA puppy. I even have my ESA letter as proof. My puppy was on a leash and carried in my arms. She disappointed me and my family, my sister had to bring my pet back to the car. We have been to Costco countless times and and never encountered a situation like this before. Employees at other locations have welcomed and even approached my puppy by petting him. This Foster City location has no respect. Will not be returning to Costco anymore, not with this type of service and violations occurring.

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7:08 pm EDT
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Costco bay home and window

Bay home and Window provided Terrible service.

It took over a month to get the appointment. I got cancelled for the first appointment. And the designer was no show for the second appointment. The so called designer's name is Angel Wolf.

The customer service representative is not helpful either. No information provided, and no apology when I called

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U
1:34 am EDT

Costco tire center

Hi,

I just want to do complaint.

back in 2014 I bought a set of tires for 2005 Toyota Tacoma. Drove it after tires been replace at costco. I was why the steering wheel keep pulling to the right. So went to do alignment. Still didnt help. Finally found out its pulling to the right because they replace the passenger wrong sizes. My father doesnt know anything about cars.

So we complain saying you guys need to replace 2 tires at warranty because you guys put on the WRONG size. Since the tires were worn to 60%. We have to pay 2 tires and was told was going to replace the other 2. found out they only did 3 tires and not the 4th one.

Today 3/16/18
the 4th old tires finally leaking air. After 30 mins inspection because the front desk guy was new. On duty manager told me they will warranty it. They said i have to pay $45.89 including tax. When i was picking it up. I wondering why i need to pay because they put on WRONG size the first place. I spend 3 time paying for alignment. I told them about it today they said i need to talk to a manager. Manager wasnt there.

I just want my refund for $45.89. I felt like I'm not suppose to pay.

Please excuse for my bad grammar

Membership #: [protected]
Invoice #: [protected]

[protected] call me at anytime

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Update by user1808594
Mar 18, 2018 11:17 pm EDT

Someone keep prank calling me please take me off the post

Update by user1808594
Mar 18, 2018 11:06 pm EDT

Delete the post please

Update by user1808594
Mar 17, 2018 1:37 am EDT

Please take off my personal information

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D
8:56 pm EDT

Costco poor customer service from citi costco card

I discovered fraudulent charges on my card. It has taken days to try to get a new card and I get the complete run around with Citi. Different people give me different responses. They supposedly sent me a replacement card, but I never received it. Now I am trying hard to get a replacement for the replacement but they say it will not take at least 48 hrs to process.
Ridiculous. When I had this problem with American Express they were wonderful and I had a new card the next day.
Please reconsider your association with Citi.
I like having a costco credit card, but do not like having to deal with Citi
They do not live up to the standards of your company.
You should not be known for Horrible customer service

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V
7:35 pm EST

Costco dubliner 100% natural cheese

Today 03/10/2018, I purchased from Costco Dubliner 100% Natural Cheese with an expiration date of 09/27/2018. Got home, opened the package and there was black mold everywhere! I have heard stories about fish and other products but I have never experienced it myself until today. Our health and our family's health in not important, as long as they are making money!
Client number [protected]

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1:08 pm EST

Costco hearing aid department

Following Sent to Robert Armstrong, Costco New Orleans

Dear Mr. Armstrong,

I am a loyal Costco member and think Costco is great. I shop with you at least two times a week at Nola Costco. Having moved to New Orleans from California, although there are differences, Costco offers an excellent package and generally has exceptionally good employees.

I wear hearing aids, had shopped for new ones in Marin Costco, and realizing I was soon moving, I checked out your hearing aid department in Nola. I run an art gallery and like you, manage employees.

My repeated experiences with your hearing aid dept. staff are abysmal. Now shopping for new hearing aids, once again I had the Costco Nola Hearing Aid Dept. Experience. I'll be straightforward.

You have two employees who work there. One, apparently not the practitioner, has the job to Do NOTHING. She scowls when is interrupted from her conversation with the other employee and does all possible to make customers uncomfortable and go away. If one insists, she might do something, then goes back to scowling. She should be reassigned to the backroom shipping department where she does NOT deal with customers.

The other, seemingly the practitioner, when interrupting their conversation to ask some questions comparing hearing aids, is brighter, but less than friendly. Since I am comparing your products with other companies, getting info was like pulling teeth. She will only answer specific questions and offer NO advice, suggestions or any friendliness whatsoever. In fact, when directed to your hearing aid info rack (you sell six brands) I asked her which does she prefer. Her answer was she REFUSED to answer that because she wasn't allowed to, and I'd have to try them out. In past visits to that dept. the responses were always similar. I could go in to buy one item at Costco, hearing aid batteries, they would point them out and not bother to tell me that if I only was buying one item I could pay for there. So the first time I stood on the checkout line with my one item because IT WAS TOO MUCH WORK FOR YOUR HEARING AID STAFF TO RING IT UP.

Look, I went to Marin County California Costco hearing aid dept. They acted like the LIKED me. They were helpful and friendly. Marin Employees, like most of your NOLA Costco employees, are helpful. Would I trust these people with my hearing aids? Because of this staff, I must purchase my new hearing aids from an alternate vendor, or fly to a Costco in California which is ridiculous. If your hearing aid dept is not selling, the primary reason is your hearing aid staff doesn't want any customers.

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2:10 pm EST
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Costco fruits which normally spoil within 1 week aren't refrigerated

The store stopped refrigerating blueberries and strawberries, fruits which normally turn within 1 week. Instead, they keep them in the middle of the store, unrefrigerated, which will make them spoil quicker. I was there 2 weeks ago and many of the units of strawberries were spoiling already. Many units of blueberries were getting moldy. Please go back to refrigerating these fruits.

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S
2:25 pm EST

Costco directv / at&t

I moved into a house and got a package deal getting Direct TV and Internet. I was told that I would get a deal paying $96.00 for cable and internet. While the cable installation was a complete disaster, it was fixed. My current issue comes with internet. I was promised to have up to 50mps. I only get 5mbps and each company is blaming each other. I visit the people who sold me the package at Costco and they keep saying they are going to send it to their supervisor. Nothing has been fixed and it has been months since I got my package. I am stuck with a 2 year contact and I cannot get out of anything. It saddens me because I love Costco. However, I need to inform you that Direct Tv and At&T should not be in your store due to their customer service and lack of ownership for problems.

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J
11:18 am EST

Costco kirkland thick sliced center cut bacon

I recently purchased two double packs of this bacon from Costco which I love and buy weekly. For some reason the packaging was different, there were no ziplocks to reseal the pack after taking some out. That was unusual and annoying but didn't bother me much. Then I tried to remove some of the bacon slices from the pack to cook it, and it basically disintegrated into many pieces and was impossible to cook or eat. I'm submitting this complaint to ask if it was just a bad batch or if you guys are trying to save money by using different packaging and supplier. Many people loved the way it was, so hopefully no change has occurred and it was just random. But if this continues I garauntee you will see sales drop for this product. Any information you can provide for this would be appreciated. Thank you

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8:45 pm EST

Costco complaint for gas billing

i refill gas at 135167 Costco 306, 23 Bridgewell place, Clifton, NJ on 02/25/2018 at 17.16 pm vide invoice no.92766.
Total Gas loaded 8.535 Gallons from pump 07 and amount for which comes to $20.30.
for making this payment i gave my visa card.
while going through my Bank statement it was noticed that my ac gets debited for $20.30 and $25.48.
kindly refund the $25.48 immediately, as this payment does not belongs to me.
Thanks,
Milan
[protected]

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1:33 pm EST

Costco rudeness, needs a class in customer service at hearing aid dept

RE: Hearing aid appointment request
I stepped up to the counter where all service folks were with customers.
Waited patiently, no hurry. A woman stepped behind the counter and just
stood there. Now she's staring at me but not one comment. I'm a little uncomfortable, had no idea
who she was. Finally she approached me and said "Have you been helped?"
Julia quickly set up an appointment and handed me the card. Not one smile,
no comments. I thanked her and left. No thank you. I felt she was far too rude to be employed at Costco who has an excellent customer service base.
Spent some time pondering my cancelling of the appointment as I felt she was
in the wrong job. I have a history of banking customer services. I can tell who's been trained and who's not. Next day I made another app with a different employee. I feel Julia Bytnar was not supporting Costco and let you all down. Thanks for listening. I'll be back!

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5:08 pm EST

Costco pharma policy

We've been dealing with the Charlottesville VA costco pharmacy for years. This year we changed drug plan carriers. When we tried to fill our usual prescription, we were told (A) this plan doesn't cover that drug but Medicare Part B does, and (B) costco pharmacy doesn't bill Medicare so the price is the through-the-roof cash price. When we went elsewhere, we learned that costco is the ONLY pharmacy in town that won't bill Medicare for Part B coverage. Wonder if it's just our costco, or all of them. Pretty quirky bunch, costco management.

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1:38 pm EST
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Costco cute cumbers (snack size cucumbers)

I purchased these snack size cucumbers on feb 24th from avon costco, ma. When I opened the pack at home, most of them were stale like they are very old and had developed a smell like very old cucumbers do. The tips were dark in color and they had started to go bad. I checked the date and they were packed on 9th feb. Not sure why such a old packaged product was even selling at the warehouse. This is cheating the customers. The trust that we will get a good product from costco is not there anymore seems like

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11:26 pm EST

Costco employee

Worst experience ever had a bad run in with an employee under the name of Brandon Wilmore. He was very rude and disrespectful to me as a woman and i will make sure that this gets to the people over him so the proper
consequence can be given. I was at the Richmond location by the galleria when this situation occurred and something needs to be done before me and my family can return to the store.

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12:41 pm EST
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Costco dell computer

I never believed there'd be the day I'd be so unhappy with Costco. It used to be my go to place for everything. People joked my house was, "by Costco". I'd tell everyone about the outstanding quality and service offered and that membership was a no brainer.
Over the years, my loud praises have dwindled and caveats began to be thrown in. I've had a few experiences with Costco that have caused me a high level of cost and inconvenience. And worse, there stellar image of making everything right was tarnished right and left.
One of the huge and costly in many ways purchases was my previous laptop computer. I travel a lot so didn't realized the wireless adapter (or such) wasn't working properly until it was out of the 3 month warranty where I could return the computer for another. I thought it just had to do with the situations of my travel. I spent untold hours and months with Costco concierge to try everything they could to make it work. It never worked completely properly. Costco knew it was defective. The people I dealt with did everything that they were allowed to. Knowing the computer was faulty, my circumstances and all I'd been through, one would think Costco would do the right thing and replace the computer. But no, I had to live my life of extensive travel with "bunny ears" - an external receiver for wi-fi telling everyone who asked my story for years.
You'd think I'd have learned my lesson when it was time to get another computer. I guess I try to think the best of people and companies. I figured my past experience was a fluke and it couldn't possibly happen again. In good faith, I bought another laptop from Costco. As usual, I was travelling a lot. The computer was doing some funky things but I didn't have time or an internet connection for hours that I could be on the phone with Costco Concierge. Finally, when I did have time, I spend hours and hours with a rep having me do things totally irrelevant to what was wrong because it was part of their required procedure. She was supposed to call me back the next day but instead I got a call weeks later. I could write a book about this experience but want to keep it shorter here. I do have it all documented though.
Trying to make a long story shorter, I had my computer experts try to help me as I needed to get on the road asap. My life is pretty much on my computer. I don't use a smartphone and I operate everything I do through my computer. They did their best (and they are acclaimed IT experts in the Los Angeles area), but finally broke the news to me it would need to get sent to Dell. Dell has had it for weeks. I'd think they would be embarrassed about it!
So, the keyboard was malfunctioning, as well as the touchpad, the monitor and SD card port. Costco knows this is a lemon and still won't exchange it. I know we could get Costco Concierge more involved but they would just make calls trying to speed up the process. They wouldn't say, "I know this has been totally unreasonable and we are giving you a new computer." Even if they did that, it would not repair what I've been through!
I have been a month without my computer. This has added to untold expenses, changes of plans, problems with travel, excessive hours using alternate means of communication and business problems. I really wish Costco would go back to the days they really cared about their customers and bent over backwards to appreciate and take care of them!

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M
9:12 pm EST

Costco photo book now has to be ordered in 2 packs?

I have been ordering my photo books for the last 10 years. Two weeks ago, I have placed my order and I now see that the 8x11 photo book now comes in 2 packs. I called customer service and was assured I would not be charged 2 packs unless I put a quantity on the copy. Today, February 19, I picked up my order and was frustrated that I have a copy of everything I ordered which I do not want. Whoever thought of this: to sell 2 photo books of the same thing is absurd. Before I left the local Costco store, I was told by the photo lab associate that I could return what I don't want and be refunded of the amount. Before I made the decision to return the unwanted photo books, I called the customer service and asked for a resolution, and was told to go to the local store return the unwanted photo books. So I go back to the local Costco store and requested a refunded of the unwanted copies and was told that is now how it comes - 2 packs. So I get a run-around and no resolution. I asked how I could order photo books of 8x11 size without a copy and was told that only way is to order the 12x12 size. I would like a refund of the photo book copies I don't want.

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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