Costco
reviews and complaints

I am a very big fan of Costco for a long time. Have you any of top exec or product management guys understood the issues your app facing for the last 2 years ? or you guys don't get any info from your lame technical team how badly they screwed your application.

The following are the problems I have noticed with your app -
1. Costco application performance gone down hill approximately for 2 yrs now.
2. When you open this app in your Costco mobile version, the fields are overlapping the other fields --application pretty much useless at that point.
3. Costco grocery version content is not very customer friendly -- you really need to make it simple. tell what I need to know like where you deliver goods and how.
4. UI is not very rich enough. Have you guys bothered to see any competitors websites lately... let me guess ...oops guess not. You should start looking at it

Solutions ---
1. Please fire all lame technical teams handle this dump who has no skill or bringing any value to your organization.
2. Sit with customers who can actually give you the proper feedback about your application and products you offer in store/warehouse. This will help you to assess your strengths and weaknesses, so you can actually improve your application performance and also products in store well. I was very disappointed with couple of products I bought from Costco recently. I have seen lot of bad reviews about lot of products lately.

I truly suggest, Please don't go down in this path. If you keep doing these mistakes again, you may loose more customers and money. Your earning reports already not very positive for couple of quarters now. You are in the same path that leads to Costco lifecycle saturation point... you should get up run as fast as you can otherwise you are done just like SEARS.

Every year Costco stocks the garden supply isle with Roundup, an extremely toxic and destructive herbicide.
The health risks and detrimental environmental effects of this product are well known.
The EU Parliament has just voted to ban glyphosate, the main (weed killing) ingredient in Roundup.
The sale of Roundup must be discontinued at Costco and in the USA!

Had solar panels installed by Sunrun on OCT3 and was system was inspected by SCE on the 16th. It is now the 24 and my system is still not interconnected. I contacted Joe Guzman whom assured me that the application for interconnection had been submitted, but when I called SCE they informed me that it had not been submitted. Meanwhile I'm paying for solar panels that don't work and losing out on the credit that should be offsetting the total cost for the panels.
I'm extremely dissatisfied and disappointed with Sunrun and with Costco for letting them cheat their customers out of their hard earned money.
Terrible service, will not recommend to family, friends, or neighbors.

For several years Costco had traditional white, long sleeve cotton dress shirts. The price was around $18 or $20. They were great. I bought lots of them. Yesterday I intended to buy a half dozen more in the Redmond, WA store. The shirts have totally changed. They are no longer traditional cotton fabric. The fabric has a weird pattern in it. There is no way I or anyone else with any class would wear one of those shirts. They are awful.
Please bring back the traditional white dress shirts you used to carry.

I switched my home phone service over to Primus Telecommunications and its now been 7 days since I have "new service" and still my phone is not working. I have now made 12 calls to the Primus 'help desk" and not one call has been returned. Neither Primus nor even Costco return calls or help requests. Since Costco sells and promotes Primus they should be partially responsible for ensuring customer service concerns get resolved.

Date: 10/22
At the check-out, the guy named Scott didn't bother to greet or no welcome message us. He scanned the products but nothing else. And there was the other guy helping, but didn't bother to ask whether we needed a box or anything. I found it absurd and frankly, discrimination came to my mind. I do not want to put race issue here. But I did have an impression like"Oh, white males looked down on to minorities". The customer before and after us, these guys acted very appropriate, but those customers happened to be white. So you tell me.

It was Oct. 7, a Saturday that I brought my family to go shopping at Costco in Asuza CA. After we finished shopping, my husband told me he likes to have a chicken bake that he likes a lot but we haven't had it for a while. Then, I thought it is good For dinner. I wanted to order 2 but was told only one left. Then, I ordered 2 hot dogs instead. It was wrapped in aluminum foil as usual. We took the food and head home quickly since we all felt very hungry.
It took us 15 minutes home, then we put the food we bought and drinks and we were ready to eat.
Then, the disappointment came when we saw the chicken bake is so badly burned! See attached 2 photos.
How can such burned food sell to customer? We have been shopping at Costco for years, and this has never happened before. This is not acceptable!

I am unusually experienced with mortgage finance as I have owned over twenty rental properties as well as my personal residence(s). I certainly have done more than 30 mortgages with many lenders. I keep meticulous records and know what to expect when getting a mortgage. This process is nothing new to me and I have the temperament to deal with the bureaucratic methods.

Costco's affiliate lender, Bank of Internet, is by a large margin the worst bank I have ever dealt with. They have no sense of urgency in processing and STILL have not provided loan documents despite my repeated pressure. This is not a situation where the borrower is slow to respond to information requests. I am extremely organized and quickly provided all required information. There are zero sticking points with my qualifications - this is 100% on them for being slow. Their lack of urgency has already caused me to blow through my loan locks (two identical properties are being refinanced) over a week ago. They simply sit on the information, sometimes for weeks without doing anything.

My intention is to warn anyone considering doing business with Bank of Internet to avoid them. The aggravation is just not worth it. There are too many other banks that cannot be as irritating to work with.

Costco's reputation is being damaged by the affiliation with these folks. I suggest a re-evaluation by Costco whether to retain their relationship with Bank of Internet. It takes a lot to get me this angry but this bank has crossed the line of poor performance and unprofessionalism.

To Whom it May Concern,
I am writing to address an unfortunate incident that occurred because of the food served at your North Miami Beach (#0182) store’s dining area on August 25, 2016.

At around 8:00 p.m., I ate a hotdog at your establishment (the receipt is attached). While delicious, the evening's meal had other, unfortunate, effects.

Several hours after eating the hotdog, I fell severely ill. I experienced excruciating stomach pains, a pounding headache, high fever, cramps, and I began vomiting. I went to the Emergency Room at Aventura Hospital and Medical Center where I was evaluated by Dr. Vu Tran. He diagnosed me with gastroenteritis. The only food I ate that day was the hotdog at your establishment.
I have always enjoyed the food at your store’s cafeteria, but the severity of the food poisoning caused me terrible suffering and an unexpected medical bill. Additionally, due to my sudden illness, I lost time that should have been dedicated to my work, which in turn caused me to lose out on accounts and the income those accounts would have generated. Not to mention, I lost weight from not being able to eat for a week due to the stress of the entire situation, the vomiting, and the subsequent apprehension I felt when I had the urge to eat something. In my severely weakened state, I was prevented from attending to my duties at home, the most important of which was being able to care for my 9-month old baby. I was forced to hire a babysitter to assist me with taking care of my child while I suffered through the effects of eating your contaminated food. Not being able to carry out my typical duties around the house caused quite a bit of strain and stress for the household overall.

I look forward to a response from the appropriate authority in this matter. Hopefully, you will take the gravity of my experience into consideration when you respond and, based on your response, I will have no need to confer with my lawyer to discuss a figure for compensation in this matter. I would also like to hear what you are doing to address the issue of contaminants or unhealthy cooking practices in your kitchen.

Thank you,
[name removed]

Having purchased and stacked over two hundred of these, the ten I purchased yesterday at your Georgia location, we're downright disappointing. Cheap, thin plastic that will hold no weight when stacked.
I purchased these in the past because Costco quality and price we're never surpassed. Now, I will have to return these and purchase elsewhere. Other customers were expressing the same concerns about Costco products going towards a Walmart mentality.
Just a let down customer,
Karen and Larry Freemon

We eat Kirkland Bacon Crumbles several times per week and have always loved them, but the two packages we purchased last week had many bits that were principally the rind of the bacon. They were not chewable and we had to have a plate on the side to put them to go in the garbage.

Is it going to be Costco's practice to continue shredding the rind with the bacon shreds?

Today I entered into the Costco on Renaissance Blvd in Albuquerque and I had wanted to wipe off the handle of the cart as my honest intention is to not get ill with the flu this year. I am 73 and status post 2 open heart surgeries. The wipes are behind the door on the right. I mentioned to the employee at the entryway that I thought it would be an EXCELLENT IDEA if they moved the container of wipes so people would SEE IT AND USE IT. She said she would talk with someone.
HELLO?
What a lack of consciousness and such a simply remedy.

Twice I have purchased Kirkland Grilled Chicken Breast Strips by Foster Farms (Item #181761). As this product is fully cooked & ready ro eat it would have served my purposes perfectly. If only the meat was tender as it should be and as I expected. Almost every piece contains tough, inedible tissue. I would often have to reach in and extract the "gristle" from my mouth. I will not be buying this product again. I am very disappointed as I have always relied on Costco's high standard of quality .

We traveled a distance to the Rochester NY location to purchase the advertised beef strip loin, However, upon arriving, we found out that it was a bait and switch.
Ironically the butcher, area supervisor and asst floor manager refused to cut the meat and instead encouraged us to buy the more expensive prepackaged strip steaks.
They did acknowledge that this was contrary to industry standards within the local market but refused our request and lost a $70 meat sale as well as other items we had considered purchasing, as well as us as long time customers to this department due to the poor customer service and attitude communicated.
We did speak with a customer service representative on the way out and told that we are not the only ones to be dissatisfied.
I would appreciate a call to discuss this matter and can be reached at [protected].

Thank you.
Mark

We are Costco members for a long time and are overall satisfied with it. However, what happened today made us feel very discriminated and insulted.

We have a baby so we carry a diaper bag and put it in the shopping cart today when we went through the cashier. After we checked out, the cashier searched our diaper bag without asking permission! We carry that diaper bag in all kinds of grocery stores and never been asked or checked before! He didn't check bags of other customers in front of us. Of course he didn't find anything and gave back the bag without saying anything! This made us feel very insulted and humiliated! It made us thinking of stopping purchasing there since we are not respected in that store!

I'm at Costco Tire Center now. i come at 6.45 am wait and after they open the door at 7 am enter in signed for my car to change one tire. (I already finished payment one day begore to save some time) After I left since all the stores close and no car walk around buildings seat a bench around Tire Center and spend 50 minutes. Than I decided yo come back and see all the employees was on meeting middle of tire center and talking. My trunk was open. My tires have special locks. The employee told me that he didn't find the key. I said well wht didn't you call me. He said he called and leave me message. Nope. No missed call no message. I show him my phone to proof but same time I told him that I believed him and asked him to finish as soonas possible. He said no worries I didn't even begin making any cars yet and he go back to meeting again. Meeting? What meeting at this time while customer already wait all those time and you didn't even touch that cars. I waited another 8 minutes when I see meeting still Continue i knock the door and talked to that supervisor and asked him to stop that meeting immediately and take care ofy car. I'm general manager of a department store and there is 64 store I have to deal. I know how this is work. There is no professionalism on that to make a meeting middle of the day while customers waiting. No! Not acceptable. Please take care of this and make this manager come 15 minutes early to talk to his employees so we don't have to wait. Thank you. Eren Aksoy

Today I was with my service dog and was told she could not come in to the store. She is my medically approved service dog. She was wearing her service dog vest, and I had her service dog ID with me. I was told that you no longer let emotional support dogs in. I was then asked what problems I was having that I need her with me. I felt these questions were a total invasion of privacy. This type of treatment is totally uncalled for.

Yesterday was the third time my brother and myself get to Costco in Caguas Puerto Rico to do the night line for electric generators since we didnt got any luck on monday nor Wednesday. At 1 am Carlos the other manager let us know that there was a sustancial number of generators finally soo we decided to stay. We waited and waited. At 5:45am Rocio the other manager got out really mad and said that this "thing" (the night line for generators) had to end and that this was the last time they allowed it. I think she forgets that the people in the line are there because they really need it like the gentlemen behind us, he was almost 90 years old (really sweet guy). We really need it in this crisis that we are living in PR. We sacrifice our sleep and security being there over night outside.

Anyways at 6 am they let people in. And at 8am we learned that the 80 electric generators had been sold. 😫 If she had been more humane she had said the quantity at 1am and people after that number like ourselves would haved left and got a little sleep. She was very unprofessional and inhuman leaving people out in the open for more than 16 hours. If she had the courtesy of letting the people know how many generators there where people would have leave a little less angry.

We offer to pay in advance for the generator but they said no. We tried buying it online with no success. We really need one for our dads dairy. With out it he has no power to supply water to the dairy. It is the only dairy sending milk in the east of PR area.

We are considering to not renewed our executive membership with you guys for this inconvenience and lack of respect. The crisis that we are living its really bad and people are desperate and a little of consideration would be well received. And Rocio manager of costco Caguas lacks it.

I attached a little video of the people waiting and we had a great attitude until she was soo disrespectful

On October 12, 2017, when we checked out at Costco store, the cashier refused a Visa card with my name on it. I was accompanied by and paying on behalf of my wife, who is a member. I am not a member as we gave the family membership to our son. We were told only a Visa card with my wife's name is acceptable, or we pay in cash. I called the manager over and he stated that he sees no problem with using my card. In fact, what is the difference between using my credit card or my cash? We have been shopping at Costco for many years in different cities and two countries and have never encountered this restriction. I reviewed the payment rules and nothing is stated about requiring the name on the Visa card to match the member name. It was embarrassing for us as it held up the line and we felt like we were somehow cheating. I do not see how this rule benefits Costco or customers, we will certainly not renew if these petty rules are enforced. Member#[protected]