Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Costco. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
T
7:49 am EDT

Costco item #431391 60" lifetime tables and cart combo

I ordered this product in July 26th, 2017 along with another cart. I am still waiting to get the table and cart combo. In the meantime I have received 4 carts and no tables. I have had the total ($3, 966.28)put on my card twice on and off all summer.

I have been calling weekly since August. I have been calling almost daily in September. I had ordered these products for our church. We have had 1 big event which I had to scramble and get other tables. I have a bigger event on Sunday, Sept 24th and will now need to rent tables.

I have been given NO information on why it has taken so long until yesterday. I have been moved to priority since at least Sept. I get an email stating they are sorry for shipping wrong item yet no contact information to reach this person.

This has gone on long enough. It is causing me sleepless nights, stress and it is unacceptable. I have ordered things personally and for my work at the church. I am ready to no use Costco anymore. With working in a church the whole congregation knows that we have been waiting for the tables. That is a great deal of people who have heard we still do not have the tables.

Every time I call I get a new person which has to read my file and still no results. You have done a poor job of having contact information if having problems like I am having. If someone would have said at the beginning that the tables were on back order that would have helped.

Read full review of Costco
Hide full review
ComplaintsBoard
P
1:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco customer service / discrimination at aurora co. store

The incident happened On 08/25/2017 17:59 my son went into the Costco store located on 1471 S. Havana St. Aurora, Co 80012 to purchase his medications.
He was refused entry to the store . He was told that Costco store policy does not allow backpacks. However the policy states that you have to allow inspection which my son offered immediately.
The assistant manager came by and lied about the policy my son pointed it out and then was allowed entry. The backpack contains necessary medication and he let them know this. Other customers came in with big bags and were not questioned.
My family makes a combined income of about $400, 00 a year and we had chosen Costco because we don't support Sams Club or its affiliates. We used to spend a large amount of money there before this incident. We have not returned since then and will not be doing so. I have made my personal and numerous business contacts aware of this and they too will not be shopping there. I will just give my business to deserving companies like Whole Foods and Natural Grocers. They are continuously friendly and provide great customer service.
Costco should train their staff better in policy and customer service. My son was stereotyped because of his look, he is a bit darker skinned than I am and because he carries a backpack that contains vital medication. This is both medical and racially motivated discrimination. I will be reporting this to the ACLU as it is in inappropriate and unfair.
Thank you.

Paulina Gonzalez
[protected]@gmail.com
[protected]

Read full review of Costco
Hide full review
ComplaintsBoard
T
2:21 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Costco - kirkland organic hard boiled eggs

Hi I've been purchasing the Wilcox brand of organic hard-boiled eggs for quite some time and I have sold them to so many people that I know who were also using them. A few of them told me lately that you guys replaced it with your own brand and they were horrible and threw them out or had to return them. Including my 90-year-old parents Who loved the Wilcox...

Read full review of Costco and 14 comments
ComplaintsBoard
D
12:56 pm EDT

Costco microsoft surface pro 4

Computer Surface pro 4 wont start up and keyboard blinks on/off every 10 seconds on 9/6/17 I have a 2 year extended warranty and purchased it on 1/18/16 from Costco Oxnard. Item 1021154
I contacted costco for info and what to do They told me to contact the concierge @ [protected] for warranty. Called 6 times left message-item and member # and Ph# never called back then Irma hit Florida and I just get a recording and be on hold nothing. I called Oxnard Costco and told them the problem then went to the store and they told me to contact Microsoft @ [protected] I finally after being on hold for 25 min from Hunter and he told me they only warranty for (1) year and that I needed to pay 29.95 and take it in to Microsoft @ [protected].They gave me a case#[protected] then I tried to make an appt @ there location in Topanga Cyn Mall with Dwayne but he Never called. Called Manager @ Costco Mgr
Told me buy another computer until concierge is up ? What do I do!

Read full review of Costco
Hide full review
ComplaintsBoard
C
4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco warehouse customer service

Was at your 12350 Carmel Mountain Rd location and almost ran into one of your female employees outside with our cart. Please tell me when is it ever a good idea to use your [censor] to direct traffic? Whatever happened to using your words to let customers know to stop as carts are coming by. Obviously we did not see it coming but turning your back to us and using your [censor] as we are approaching is not a smart idea. She was VERY RUDE. what happened to customer service? It must be dead.

Read full review of Costco
Hide full review
ComplaintsBoard
S
2:49 pm EDT

Costco roast chicken

I bought the roast chicken yesterday, and when I opened the box, I found out some weird small white granular stuff on the chicken. So I went online and did some research to see what exactly it is. I found out that these are flies eggs. I don't know how the eggs appear on the chicken, but it is absolutely disgusting. I felt sad that I found this in Costco just because I used to trust this place, but I probably will never buy that again.

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
L
12:56 am EDT

Costco kirkland pistachio

Hi I have a complaint on your bags of kirkland pistachio, I bought a 20 dollar bag from cosco in moncton this is the second bag I purchased in the past 2 months with rotten ones in it, I do not like putting a rooten nut in my mouth I have a very week stomache, and trust me the taste is very unappealing for the price u charge and people pay u need to pay more attention to your products

Read full review of Costco
Hide full review
ComplaintsBoard
R
10:37 pm EDT

Costco ice cream bar

You guys took away the chocolate dipped ice cream bar with almonds. Im not sure why you stopped selling it but it was so good. I want you to bring it back. Please. It was so cheap and affordable. I love ice creams bar like that and i have never been anywhere else where that type of ice-cream is sold. Yeah theres some ice cream bars at the gas station but its not the same. Those are not as good. And are much more expensive. So bring back those ice creams.

Read full review of Costco
Hide full review
ComplaintsBoard
S
3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco customer service/cashier

I just left my favorite Costco in garden grove. I'm used to the traffic in the parking lot and even inside, as a family of 6 we visit every week to restock. Typically when we're checking out the cashiers are friendly and engaging, unfortunately today was different. Dustin was our cashier at the garden grove Costco in .CA. (september 16th 2017 @ 12:30)He was short with me when as soon as he began scanning our items. The couple in front of us weren't done paying before he started grabbing my items, I let him know that the items were separate and he cut me off and said "yeah, yeah. I got it I know." I let it go and as the couple finished in front of me I asked him to put my veggies and fruits in a box which I actually sent my son to get because I knew it was busy. Again he cut me off and said in a short and irritated voice, "Well, I can't load your veggies until he comes back. When he comes back I will load them. I can't do anything until them." Obviously he couldn't load them, and I didn't ask him to until my son brought the box back. I really don't understand why he felt the need to even mention it, except that he was irritated by me asking to begijn with. Upon getting the box which he grabbed from my son, he shoved the veggies in there without any care or concern of weight or bruising & grabbed our bag of veggie chips and crunched them in as well. On top of this we purchased a box of tomatoes with a thin plastic cover on top that he loaded diagonally on its side pushing against cans of tomato sauce which punctured through because of the pressure. We shop at Costco because it's a good deal and there's a level of service and carr that's expected. I could get similar items at Wal-Mart but I can't get the customer service, and today I fell ripped off.

Read full review of Costco
Hide full review
ComplaintsBoard
N
10:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco drinks

I am highly disappointed in costcos decision to stop selling the Kirkland 1 liter water bottles. I dont see why they stopped carrying them and would like an explanation. I like to count my water consumption very closely and the next best thing at costco is 700ml bottles which are not satisfying me. This is a serious complaint and would really like a response. Thank you for your time.

Read full review of Costco
Hide full review
ComplaintsBoard
R
7:49 pm EDT

Costco complain about an employee

Hi I went to guelph costco today(sep 11, 2017). Employee name Lorena. She is giving food samples. I go to the table already 2 seniors there, they got it already but their talking. So I try to go and get it she said stay in line. Ok other person already came there so I m waiting next to her. Then I try to take she didn't keep the pizza. She said take out the hand and shake her head.

First I never ever see like employee in costco. My opinion is best customer service. But she show me rasicm, she is root, she is behaving like boss. Also she insulted me.

If she giving free staff, that's for customers. We have rights to take. Also she is wasting my time. I don't want to wait for her slow job. If she make food, keep it container we will take it. She don't want to give. She is keeping her side.
Then I go to see her name, she is talking with her country lady and smiling. I go next time she do like that I'll through her face and will punch on her face. You guys should fire her or keep her inside job.

Read full review of Costco
Hide full review
ComplaintsBoard
E
7:16 pm EDT

Costco rack of lamb

I purchased 2 racks of lamb week of 9/8. Expiration dates were 9/23 & 9/22. On 9/13 the packages were taken from refrigerator and opened. Both packages were rancid/spoiled.
I purchase 2 or 3 packages almost every week and have never registered a complaint but these were well prior to expiration date. At approximately $35 this is not a good representation for Costco.
I am a long time customer and would like to be recompensed for loss due to spoiled food.

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
J
3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco taylor farms organic spring mix

I made a salad with these greens, took a bite and found myself chewing A PIECE OF LEAF SHAPED GREEN T SHIRT MATERIAL! I almost threw up since I was just shy of swallowing this disgusting item. I have no idea what this material has come into contact with or where it came from.

Listen, I added a picture. I don't know what's up with your site but I'm calling nyc 311 to report this safety hazard.

Read full review of Costco
Hide full review
ComplaintsBoard
D
3:09 pm EDT

Costco pharmacy dept auburn hills mi #376

I came to the pharmacy with a refill they took the info and told me 30 minutes. After checking back 2 times at 30 min then 40 min nothing the pharmacist needed to look at it that was it. But she was not there as far as I could see so at 50 minutes I walked up and told them to cancel my refill I was going to CVS well low and behold out comes the pharmacist😳She then told me the woman wrote it up wrong whatever😡Not my problem. I can see 1 time but this was my 5th really bad experience in a row at the pharmacy there I think I'm pretty patient. U need to fix this issue I was not the only unhappy customer today either FYI
Also everyday they close the pharmacy from 1-2:30 for lunch completely closed unbelievable. I love Costco and almost all the employees are wonderful but the frustration level the pharmacy brings takes away the good I will not be using the pharmacy again but many people do and this is unacceptable

Read full review of Costco
Hide full review
ComplaintsBoard
K
2:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco customer service

I came to costco today as I did yesterday with my step-mother and I was her guest. In previous purchase I used debit at the subtotal With no issue. Today I was refused my items due to having debit and the owner having cash. I was then asked if I was interested in a membership. I am beyond dissapointed with the treatment of your supervisor. I said that I should have been allowed to pay and been given the curtesy of being told I need to have cash. As I was never told this in my previous appearance. I will no longer be coming to Costco or spending my money there and I will advise others not to by sharing my negative experience.

Read full review of Costco
Hide full review
ComplaintsBoard
Z
12:33 am EDT

Costco eggs and chickens

It has recently come to my attention that you guys have supposedly went "cage-free" which sounded good at first until I did some further digging and then found out that these eggs were in fact raised in a factory farm with unbearable living conditions and a complete lack of any regard for welfare or cleanliness of the facility at all. I and many others would strongly urge you to go with a family farm or something better than Pleasant Valley Farms.
Sincerely,
John

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
H
11:08 am EDT

Costco "unauthorized credit-card charges"

You might want to look into what happened at my local Costco #384.

I checked out with op #30 on 9/7/17, and another associate was helping her bag the items. When I got home I decided to check my bill which I had considered high at the time but in my rush did not check immediately. On the bill I noticed a charge for a 'fall planter' item 247252 for $19.99, which I did not purchase. Nor was there a planter in the customer ahead or behind me.

On 9/10 I went back to the store to customer service to rectify the situation, and as it turned out the associate who had packed my cart was alone behind the desk. My conversation was, "There is a charge on this receipt for a 'fall planter'. What is that?" She answered it was a plant. I said, "I didn't buy a planter, and actually you were the one who packed my cart." Without any hesitation the associate said, "follow me, " and took me to a vacant check-out line where she opened the register and handed me $20!. There was no further conversation and she just walked away, and I left the store. On returning home, I felt I should contact you. My wife said she doesn't want to have to worry or check every receipt when we shop there. By the way, we are both senior citizens.

Read full review of Costco
Hide full review
ComplaintsBoard
S
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco kirkland signature traditional basmati rice

We bought a bag Kirkland Signature Traditional Basmati Rice. It smelled as if the rice is smeared with mineral oil. It could be during storage of the rice to deter pests. washing several time in water did not remove the smell. I stopped using the rice.
Please verify properly before selling such products. Apparently it was sourced from India. The tag ' grown in the foothills of the Himalayas' was useless in such scenario.
We expect high product quality of COSTCO.

Read full review of Costco
Hide full review
ComplaintsBoard
A
12:31 pm EDT

Costco check out at aurora village shoreline wa location

During check out after shopping on the afternoon of September 8th, a Costco employee asked to see my credit card (the Costco Citibank card) and then proceeded to try get me to upgrade my membership. I told him I was not interested, and he continued speaking with me as I was exiting the store, asking if I would come with him to a computer to look at my account. After I told him I wasn't interested a second time, in an annoyed manner he told me to have a good day. I found the unsolicited hard sell unpleasant and invasive. If it happens again, I will cancel my membership.

Art Lachman
Member #[protected]

Read full review of Costco
Hide full review
ComplaintsBoard
M
10:40 pm EDT

Costco check out attack

I was shopping at costco on 48th ave Hillsboro Or. I was checking out when my phone rang, normally I would have dismissed the call but it was from my Aunt in Indiana. I took the call fearing the worst and it was, she called to tell me of a death in our Family.I was waiting in line behind a woman with one item, the checker seemed very disorganized . She could not grasp the fact that the women only had one item, in any case there was a male employee boxing/bagging for her ., he was clearly irritated that the checked was so confused, he looked at me on the phone and became enraged. He took the plastic separator and SLAMMED IT ON THE BELT in front of almost breaking it glaring at me . The checker jumped as did I and I stepped back. I went to the desk to complain on my way out, Embarrassed, humiliated, only to be given am comment card and told to fill it out and bring it back at my leisure. I was so up set I called on the way home only to be dismissed by the Manager, who never took my name . Mary Lou Montgomery

Read full review of Costco
Hide full review

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Costco customer service

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.