Costco
reviews and complaints

I've been going to the Costco I'm Edison, NJ for years and have never had such negative and disturbing experience. As I was unloading my cart and trying to help the cashier and helper, the helper "Pauline" said something about loading the items. I didn't really hear her or knew she was talking to me so I continued to unload the smaller items from the cart. However, it was then when I heard her question and make the comment "what you don't know English". I asked her "what was that again" and then she decided to ignore me. As somebody from a Latina/o background this was a very disturbing and frustrating experience and things to hear. I spoke to one of the managers regarding this incident and hope that this employee gains a little more training and knowledge about cultural sensitivity and respect.

10/24/2018 at 1:15 pm I stood for over 5 minutes waiting for the male customer service rep at the Photo Dept to get off the phone. There was no eye contact and the rep made no effort to look my way despite trying to move into his view. I then went to the store customer service desk and waited in line for maybe another 5-6 minutes to explaine my frustration. I was then directed to accompany a customer service gentleman over to the Photo Department where the person was still on the phone. Even the customer service gentleman was unable to get his attention and we stood together at the desk for maybe another 5 minutes. Finally my customer service gentleman advocate spoke angrily to him and he got off the phone. When the service rep came over to wait on me there was no apology or explanation for what amounted to a 15-20 minute delay. This is terrible service and customers should not have to tolerate such treatment from any organization.

I purchased a pizza and they told me when my number was called to go the window to pick it up. My number was called so I went to the window and there was a line so I nicely excused myself with the other ladies in front explaining that my number has just been called. This is what other customers were doing and I have done for over 10 years. An employee by the named of Rachel rudely told me that there was a line and continued to berate me about how there are other customers waiting. She had a very bad attitude about it and could have nicely told me to get in line. I, in no way, was hostile or arguing back with her. I had a simple misunderstanding and I felt humiliated.

I had misplaced the membership id and asked if there were any other ways to verify membership such as a name lookup.

I was completely ignored and the next person was told to go around me. I asked for an explanation and was disregarded completely. (10.24.18 @ 10:40am)

I do not pay $120 a year, or $600 every month to be treated in such a disrespectful way.

Well there's not a whole lot to complain about your company. I have shopped there forever and you have always treated me right. I usually would just let this one slip, But I have to share it. It is very peculiar to me in general and no one in the family is interested in this meal, thank god I made tacos to go with it🙃 otherwise they would have starved (or maybe been forced to eat it)... at first I thght it was just my portion that was mistakenly overdosed with chicken, until my aunt made a comment the next day. It was as if someone put a whole layer of whole chicken in the dish takes up more than half the dish. I wish you could have experienced it yourself. And I hope I am the only complaint. Maybe someone got lazy to mix or layer properly but this is crazy if you ask me, needless to say no one wants leftovers either.

Subject
Your Costco.com Order #[protected] Was Cancelled

Response By Email (Jeni S.) (10/20/2018 12:11 PM)
Hello Kawai,

This email is no longer monitored.

[protected] & [protected] [Service Request: [protected]]

To whom may it concern,

Please forward to (Matt and Stephanie) BOSS!

It's been another week and no reply from either one of them.
Please send me the proof for what Stephanie said and left on my voice mail. I disagree with Stephanie action to block me to shop on Costco.com on electronics.

Since July 2017 my Costco online shopping have been block!

It's call cyber bullying and harassment of customer who did nothing wrong except following the return policy of Costco.

Please see Costco's return policy.
On Membership: We will cancel and refund your membership fee in full at any time if you are dissatisfied.

On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price, with the following exceptions:

Electronics: Costco will accept returns within 90 days (from the date the member received the merchandise) for Televisions, Tuner-Free Displays, Projectors, Major Appliances (refrigerators above 10 cu. ft., freezers, ranges, cooktops, over-the-range microwaves, dishwashers, washers and dryers), Computers, Touchscreen Tablets, Cameras, Aerial Cameras (drones), Camcorders, MP3 players and Cellular Phones (return details will vary by carrier service contract).
If you require technical support or warranty assistance for any of the products above, our Costco Concierge Services representatives are available to assist.
Diamonds: 1.00ct or larger: Members returning a diamond over 1.00ct must also present all original paperwork (IGI and/or GIA certificates) at which time they will receive a Jewelry Credit Memo. Within 48 hours, our Costco Graduate Gemologist will inspect for authenticity.
Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.
Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member's personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.

Stephanie NEEDs to be retrained in Customer Service and be elevated by a third party to see if she is fit for her job at Costco.com

Please unblock my shopping on Costco.com would be appropriated and appreciated.

Sincerely,
Kawai

You used to sell a large package of uni-ball vision elite pens. They were great! Now you only sell the uni-ball signo. They are terrible! The ink does not flow consistently and smoothly in contrast to the vision elite pens. Please discontinue the sigmo pens and resume selling the uniball vision elite pens! When I use the sigmo pens, the ink flow is very inconsistent.

Over two years ago, my adult drug addicted son, unknowingly to me, stole my company Costco Membership card with my name on it and used it to purchase items at Costco in both Goleta, CA and Oxnard, CA.

When I attempted to make a purchase I discovered my account was on hold due to the NSF activity, but I was able to convince the Oxnard store supervisor, Tina, to override the transaction and to give me a temporary authorization for future purchases.

As an employee benefit I had several employees on my Costco business account therefore, when renewal came in March 2018, I paid off the NSF so I could renew only to discover in October that although Costco willingly took my fees, my ability to purchase had been terminated due to the NSF in Goleta.

I had gone to Goleta two years ago to plead my case as I had in Oxnard but was told their hands were tied as the case was being reviewed by the District Attorney. So I left thinking there was nothing more I could do until the Santa Barbara County filed a warrant for my son's arrest and he paid restitution.

Meanwhile, in Oxnard this past week, my purchase was refused and I was treated as the criminal because I hadn't filed a police report in Santa Barbara. There was no reason for me to file a police report. The card stolen card had expired. I had an activated account. My employees had their benefit. Why file a police report?

In August I closed my business. I no longer have employees. I no longer need Costco. I have Winco, Sam's Club, Walmart, Sprouts, Whole Foods, Ralphs and Vons to choose from and, it is obvious, Costco no longer needs me.

But I want a refund for my Membership Fees for the remainder of the year, from July 2018, when the authorization to purchase expired to my renewal date in March.

Tina and the Oxnard store manager confiscated my membership card and the signed authorization to shop so I cannot provide you with my membership number. However, my name is Michael Paul Robinson. The company name is Quality Landscape Care. My phone number is 805.207.4243.

I hope hear from someone promptly.

On my last few purchases of the fresh packaged chicken breasts at least half of the package contains breastmeat with white lines. These breast when cutting the meat raw have a rubbery texture, and when cooked the meat is rubbery and completely inedible, it almost has an uncooked texture! I read somewhere online this problem with the chicken is called woody breast. Obviously quality control has gone way down Kirkland products were considered as good or better than premium. Costco please step up your game. Also I've been a loyal Costco shopper for many years since it was Price Club. On a side note your eggs are also a problem the shells are paper thin what's the deal with that?

I purchased this In Bedford park il. This is Kirkland chicken that comes with six packages of thighs. I returned it the Managers Chris and Adam played with the worm as if it was a joke. Gave me a refund and a gift card. I didn't find this funny. My son no longer wants to eat meat and I had the critters since it happened.There was no empathy and I bet it won't be sent out for testing.

The smell of the hard boiled eggs is putred and whatever preservatives (I'm guessing) is in the eggs, it makes the white part of the eggs mushy, disgusting and terrible tasting! Please, please, please go back to the former brand. I have been buying the eggs for a long time and absolutely refuse to spend a dime on the Kirkland brand. HORRIBLE and they can't be healthy for you.

There are numerous complaints online about the eggs. Please listen to your customers and go back to the former brand.

Thank you for listening.

Mona

Would you please sell the THIN-SLICED version of Dave's Bread? I love Costco and I love Dave's Bread, but the Dave's Bread slices you sell are too thick and I have to drive to Publix to find it. Just a request. Otherwise, a great store, nice employees, and easy returns when necessary.

I go to the Lantana store in Florida on Lantana.

This is not really a complaint just a request and I couldn't find anywhere to put in a request and I assume that the store managers cannot decide what they are to sell.

Hello,

I am seeing a pattern of gender inequality that will create issues in the near future.
There are far too many women being hired and men turned away, or ignored.
I have five grandsons and a granddaughter, and three boys had not secured summer jobs (one applied at Costco), because society is trying to wrong the right by excluding young
or older while males. This will create a backlast that we should avoid. This precident can swing backwards as well.
It seems that advertising, even on your magazines promotes children and women. I'm sure there is something that appeals to boys. Even your customer service first page fetures two women.
Men are invisible.

I am writing to all large businesses to show them that this has not gone unnoticed.
Can you please try and make jobs available to who best suits them, devoid of gender, or hire as many white males as well as females.
I'm sure that not only women qualify!

I have a shared Costco membership that I purchase for my son and I. I will go elsewhere for my shopping, if need be.
Also, I have friends that have noticed the same, so we will band together and do what is necessary to safeguard our young and older
men.

I trust you will do what is best for society, which includes ALL and not the ones that cry the loudest.
I write because I know its a difficult situation to be in, but look as well to the ones also being affected by this. Our sons are also our future
and they feel they are paying a price for the generations who went before them. It is now for all of us to be inclusive of all.

Sincerely,

This is is no longer available at Costco. Why was this item discontinued? It's a great product. Please restock this item. I'm a longtime and loyal executive member. I live in San Francisco and shop at Costco in San Francisco, South San Francisco, and Airport, and Foster CA.

I have digestive problems and this particular juice has helped me tremendously. I have seen many comments online regarding Costco's discontinuance of this great Kirkland Signature Greens Juice.

On Oct. 4 I finally remembered that one can call ahead to the Outside Food Stand when placing a large order. I called to have pizza ready at 4pm at Costco Fountain Valley. I usually order 4-5 pizzas which is about a 20-25 min. wait if I order at the window.

When I arrived to pick up, I went directly to the pick up window only to be notified that I would have to pay first which meant standing in line behind 20 people, a 20 min. line. I asked if he could take my credit card at the pick up window and Vincent insisted I could not; I had to get in line. And so what is the point of calling ahead?

I always thought this was an outside Vendor but as I waited in line, missing the start of my meeting, I saw that Costco Signature was on every food poster. I've been shopping at Costco for about 30 years, at least and I've always considered Costco to run their operations in a professional manner. I do not believe management would be pleased to know this is going on. It is completely ignorant to have people call ahead for pizza to be ready only to tell them they have to stand in line behind 20 people (when it's busy ) to pick up their pizza already waiting. This meant that my pizza had sat for 30 minutes by the time I got it.

I submit this to you for the sake of others who may not find the time to alert you that this is going on. Maybe it was just about Vincent working there that day. I do understand that people handling food are not supposed to handle money, but the person in charge needs to direct the person picking up food to go to the front of the line to pay; otherwise the whole point in calling ahead is pointless.

Desirable Resolution? I have only been ordering pizza for large groups for the last 2 years. I finally am remembering to call ahead. But if I can't have the pizza at the time I've said I'd pick it up, then I pretty much need to work with another pizza company. I hate to do this because everyone likes your pizza. I guess I feel I'm owed a reimbursement for cold pizza! I had ordered 5 pizzas: 2 combo, 1 pepperoni, 2 cheese.

I live in Puerto Rico and have been trying to find and buy the Kirkland Generic Claritin D-12 hr at the Costco nearest to my home. I have tried for 2-3 months and the Pharmacy Department at that particular Costco never have the Kirkland Brand. The Costco nearest me is on: Carr. 177 Esq Calle 2, Bayamon, Puerto Rico. I have severe sinus allergy because of the Puerto Rico climate of tropical rains, fungus and pollen all year round. My only relief are the allergy pills of 12 hours. I am forced to buy the original Claritin D-12 hour which is always too expensive. Living on Social Security I have a strict budget and I always try to buy Kirkland brands to save some money. Please advise why the pharmacy at this particular Costco never have Kirkland Claritin D-12 hr.

I bought apples from Chantilly, VA costco on 9/30/2018 and just found the apples is NOT what the labels indicated!

The label says the apple is "ginger apple", but it is something else although the appearance (size, color) are exactly the same. Real ginger apples are soft and easy to peal and cut. But these sold in above Costco is totally different!

I'm in a shopping a membership at Costco's for about 15 years now and I recently lost my ID and I went into Costco's without my ID to ask for a temporary pass and rot loss Rob Union Eunice loss prevention guy you want to come out and he want to grab my shoulder and escort me out the door at first of all I don't like to be touched secondly not okay to be treating your customers and 15 years like that and another thing I just bought a phone from there and it's already cracked and busted and they seem like Shawty say gorilla glass supposed to last a lifetime and the thing lasted 3 days

These products are continually out of stock except for the unnecessarily expensive Organic Martinellies Apple Cider. The stores in Mission Viejo and San Juan Capistrano blame decisions at the Southern California regional office that now has the very popular Propel on a "possible delete list". Similarly, except for brand specials, Ketel One is priced $3.00 above Fountain Valley and $2.00 above MV. I understand gas is priced based on surrounding competition but San Juan is sometimes $.30 above Fountain Valley. Biggest complain is that no one seems interested in what the customers ask for in the way of products and there is no way to have your input heard.

An employee at costco named tasha in antioch ca
Has harassed me on three occasions one inside costco and two in public in a parking lot of a bank! I spoke to dolores, a manager there the first time tasha saw me shopping in costco and made a statement to the checker to make sure I was not stealing and then proceeded to humiliate me in front of other employees there and said to them, that's the [censored] who harassed my son. There was an incident where her son went home from school and said I harassed him and the school district investigation case was closed after finding me not guilty but she continues to harass me in public when I see her! Today I ran into her a bank and she came to my vehicle as I was getting out and said what are you looking at [censored]! Next time your in costco i'll kick your [censored] out and make sure you never return again and let me catch you in public alone! You'll regret it! I am very scared of this employee and feel intimidated by her! She feels I wronged her child in the school district by doing my job and disciplined her child for the behavior he displayed to other students and had to do my job! In return she has continued to harass me since then!