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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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10:08 pm EDT

Costco costco bakery chocolate chip muffins

Today (7/25/17) my 13 year old son was eating a chocolate chip muffin that we purchased from the Kenosha/Pleasant Prairie Costco which are usually a beloved snack at our house! When he bit down on something hard. He spit out the bite and we found a screw (hardware/fastener with blue loctite) in the muffin! This is completely unacceptable and a safety hazard. I expect a full 8D/root cause analysis to be included in your response.

We will monitor my son's teeth for dental issues over the next several days as he likely cracked or fractured one or more of his permanent teeth. Should we see any issues that require dental attention, we will let you know the impact. Please send a direct phone line number and contact name for further support as needed.

Kind Regards,
Sara Gilbert

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1:07 pm EDT

Costco super slow tire service at costco, 2838 wake forest road, raleigh, nc

On 7/25/17, we arrived at Costco before 10:00 am to purchase a tire. It took nearly 3 hours for the tire service to install "one" tire. Another customer with a 9:50 am appointment had to wait 2 1/2 hour to get "one" tire changed.

When I walked by the workshop at 11:07 am, there were 3 cars sitting idle. Only one technician was in the shop, having a lengthy conversation on the phone. When I checked again at noon, none of the technicians were in the workshop.

There was no supervisor making sure that things are done in a timely manner.

I have purchased tires exclusively at Costco for many years with the wait time of 1 to 1 ½ hours. It is totally unreasonable to wait for 3 hours to get “one” tire changed. This lousy service reflects badly on a company like Costco which prides itself on offering quality in every area of business.

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4:32 pm EDT

Costco at&t/ directv bundle purchased at costco kiosk

I set up an appointment to have all the above installed Saturday 7/22 at the same time Direct TV showed up, AT&T never did. I have spent over four hours on the phone with incompetent people I have no appointment scheduled. I was sent to the escalated department for the Company that handles the kiosks in Costco. I spoke with a guy name Ryan who's accomplished nothing. He gave me a number to call. I called that number four times - waited on hold for 15 minutes EACH TIME, listening to STATIC only to be asked told to leave a message after 15 minutes they want me to leave a message. Btw they never call back. That alone was one hour. I need someone to call me at [protected]. Someone who can rectify this promptly! If not I ask that Costco come to pick up two new TV sets I bought from them -refund my money and have DirecTV remove their satellite& reinstall the dish network system. My name is Michael Boureston membership number [protected]

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12:48 pm EDT
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Costco check out

There are never enough registers open, especially at self-checkout. At Sam's club, they offer a mobile scan app and check-out process that makes shopping much more enjoyable and faster. We are seriously considering changing clubs because our time is too valuable to be spent in long lines especially if we are just running in for something quick. Costco needs to keep up with the times and current technology or it will lose customers like us.

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7:31 pm EDT

Costco me and my father were forced to take pictures on our membership cards

Me and my father were forced to take pictures on our membership cards by Nancy from 1600 El Camino Real, South San Francisco, CA 94080.
We have done nothing wrong. And we keep saying that we don't want any pictures on our cards. But she said "you have to do it!"
She didn't give us any reason, the most likely reason is we asked for the downgrade of our membership. After that, she forced us to take pictures on our membership cards although we told her we don't want to do that.

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7:29 pm EDT

Costco employee at the door

An employee at the door (senior woman, white, blond hair, russian type accent) told me she had to check my back pack. I was with my baby in a carrier and had one item, a birthday cake with my receipt. This was ridiculous. I shop at Costco all the time and have never been told I have to be checked, and I have seen loads of people with backpacks and large bags not get checked. I felt targeted for being Hispanic and really do not appreciate it.

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Pam7
, US
Aug 04, 2017 1:19 pm EDT
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I'm sorry you were picked out of the crowd for that, every bag is supposed to be checked no matter who it is. Even employee bags are checked every time they leave.

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8:38 pm EDT

Costco service

My co-worker and I came to buy craft services for a production. We had used the company card recently and not been alerted to our names being inactive. User experience for the customer would be greatly improved if you caught this issue on the way in. We had to wait at the till after being shoved aside, while multiple people told us we can't help you...Go to the membership counter. Had to go through four people who obviously didn't care about the rigamorole we were put through. It added stress to an already stressful prep day. We love the products Costco provides and it works well for the line of work we are in (advertising and film), but the customer experience and user experience in store could be greatly improved. I am currently still waiting at the till with all our food after half an hour of waiting.

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2:37 pm EDT

Costco customers services

I came to Costco in Henderson, Las Vegas on 07/16/17 to return some of the items that I got from my daughter. I explained to Stacy, the clerk at the counter that my daughter and son in-law gave me some drinks (a day before) that I could not use because I am allergic to them so I would need to return them (unopened).

After almost half an hour asking different questions about my return with a very rude attitude, she then agreed for me to talk to her manager. After waiting for about 15 minutes, a gentleman came out, Mr. Jonathan. I explained to him my situation again, he then told me that he will get the manager. I then waited again.

Finally, Ms. Richelle, the manager came and talked to me. She told me right in front of the other customers waiting in line that: You have a “Negative History” of shopping. I was shocked, disbelieved of what she just said loudly in front of everyone. I asked her to clarify what she meant. She told me that I purchased items from one Costco store and returned them at a different store. (She was not aware that my daughter, who lives near me, is a travel nurse, and that sometimes she bought for me some items at Costco in California and I did not like the taste or allergic to certain type of drinks, I returned them, unopened, to Las Vegas store as per the Costco’s return policy.)

The manager was very aggressive, authoritatively and loud, she kept emphasizing that I am having a Negative History of shopping.

After not being able to raise voice against hers, I asked her: “How would you feel if you tried to return an item to a Target store, and the clerk told you that you have a Negative History of shopping? Would you be hurt?”

The manager paused, and mumbled for a few minutes. She did not give me the answer for my question. I left the store.

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Update by Jon-D
Jul 20, 2017 2:50 pm EDT

The content of comment seems to indicate that you've been having a tough time in life. But that's fine, I understand.

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7:56 pm EDT

Costco bad customer service at costco

7/19/2017

Very rude employee at the entrance to the Costco on 6350 Peachtree Dunwoody Rd. I have never had a problem with Costco or their customer service ever. I went at a crowded time around 12pm on a Wednesday. As I was entering Costco, the lady tried to stop me after I had already walked in and showed her my membership card. She then persisted in a rude manner to ask if the membership card belonged to me. I said yes, and she demanded I show her my driver's license as well. I have never had an incident where I was stopped like that while going in to a Costco and have never came across a rude employee there. There were so many other people walking in as I was, but she chose to only hunt down me. I don't know if it was racial profiling or what but she handled it in a very unprofessional way.

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Jon-D
, US
Jul 20, 2017 3:53 pm EDT

Hi Gardenist,
It seems that you’ve been having a rough time in your life! Why do you always criticize people who brought up their comment? If you refrain yourself…then maybe, just maybe things will get along better in your life! Don’t explode.

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B
5:19 pm EDT

Costco costco gas

Member [protected]

My question or concern is why at the Scottsdale, Arizona Costco
gas is considerably higher than Fry's $2.09 vs $1.95 and somewhat higher than QT $2.05 vs $2.09, Today 7/19/07. This location seems to continually charge more when I expect to pay less because of membership pricing. I would appreciate you taking a look at this manager at this location and make sure his pricing is in compliance and what he should be charging Costco customers. Doesn't make since that Fry's and QT can offer gas for less than Costco.

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5:18 pm EDT
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Costco costco cash card service complaint

I had purchased a costco cash card. The cash card has a number and PIN that can be used to cancel the card in case of theft/loss. On the card I had purchased there was balance of $172.85 when the card was stolen. I went to the store to take care of this and was told the line to cancel/reissue card was closed (past 6:00) and they will take care of this next day. I told the costco rep that the person stealing the card will use it by then. I was told that they will take care of this.

Unfortunately as suspected, by the time I went there next day, the stolen card was used by the thief. It's ridiculous that Costco has facility to cancel stolen/lost cash card, but will not take responsibility and refund the balance on the card when I first reported it.

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Update by abhay_joshi
Jul 19, 2017 5:19 pm EDT

Costco Cash card handling complaint

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6:08 pm EDT

Costco member complaints

Thursday July 13, 2017 around 530-550pm at COSTCO in Livonia, MI on Haggerty rd store 391...I had a incident with a COSTCO memeber (teenagers). I was being harassed, and verbally attacked by a young boy around the age of 13-14, two girls aging 16-18, and the mother. This isn't the first time I've been harassed by them, they come shop there frequently and just always have something negative to say. I was called a worker, I'm a servant, the boy stuck up his middle finger and was doing other type of hand movements. The mother was also engaging in her children acts. I'm not sure of what their actual race is although I want to say Arabic but they could be something else. The remarks they were saying was basically calling me a slave. While all of this is going on I have one of my coworkers right beside me witnessing it all. The mother then said I should act like an adult because I was laughing to keep me from saying anything wrong. I am not a COSTCO employee I work with CDS right inside COSTCO doing samples. So while they are harassing me I began to pack up, and they followed behind me until I found my manager. However I understand customers are always right and they take the customers side over an employee. Yet I'm tired of being the blame and now I took it upon myself to find management to handle the issue. I gave them my side of the story, and of course the other party lied about their story. I was told that they were going to run the cameras back around the time I mentioned the incident. I received a call a litter after I clocked out saying I did nothing wrong they saw what happened. My issue is I was never giving a apology for what was done to me. So I want to move forward, since it's been swept under the rug. But if it went the other way I would have lost my job! I Antoineal James is a victim here.

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10:59 am EDT
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Costco ameriprise insurance rate increase bait and switch practice

I decided to switch my car insurance to Ameriprise because I am an avid Costco member who trusts your judgement and process for delivering products to your members at fair prices. Because I am very loyal to my providers, it takes a very valid reason to make a change. The Costco/Ameriprise pricing for my car insurance was significant enough for me to switch my 20+ year relationship with GEICO.

Then only 4 months after my singing up for Ameriprise, and before my 2nd semiannual payment, my insurance was increased ~$100/year which evaporated my rationale for making the change. From a consumer perspective, that represents a bait and switch strategy to get my business.

I would like a responsible Costco, not Ameriprise, representative to explain this to me. [protected]

Robert Mitro
Policy# A103133770
Member# [protected]

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9:47 am EDT

Costco kirkland battery

I just had a Kirkland signature AA battery explode in my headphones. Was listening to music and heard a pop sound. Took the battery out and it was leaking fluid all over my earphones and hands and this morning woke up to find I have a burn on my thumb after I washed it up last night. My name is Robert Irvine and I live in London Ontario at 24 Windsor Ave and phone number is [protected].

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10:49 pm EDT

Costco auto service

It was around 10:30 am Tuesday morning when I entered Costco auto department. Sale counter is empty for almost 20 mins. A lot of workers walked back and forth in garage. They noticed there at least 7, 8 people include me wait in front of counter. front of me. But none of them come out to help. After 20 mins finally a worker came out to help. Being single saleman at front desk the it take another 20 mins to process 7 customers. Totally I wait one hr to get serve to buy s battery, the longest wait I hv ever had in my life beside wait to get in ride in Dysney theme park. Not sure where is manager in charge?

Very Bad service, how come company doesn't know to dispatch more sales to help. This department hv been there for decade. This kind of service is rare seen in any area.

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5:06 pm EDT
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Costco service at des moines location: would not honor my executive card for a loaf of bread.

MY daughter drove to des moines Costco from our home in ames, iowa about 80 mile trip. I gave her my card and ask her to buy us some bread.Upon arriving at checkout with my card #[protected], she was denied service and ask to leave your store. This really sucks and I`m pissed...What the hell? I`m a 100% disabled veteran that don`t have the luxury of running around as most. What kind of crap goes on these days at this location. My 17 year old had drivers license, and her military ID if needed but your associate was so rude over a f----- loaf of bread that she just drove home. What`s your justification for this behavior?
3pm at Des Moines location 7/17/17...and your customer service phone #`s suck cause I waited there 1/2 hour also/ Doug Ayers Ames, Iowa [protected]

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4:47 pm EDT

Costco service

Went to cash a Costco cash card, waited forever in the line to find out I had to go to "register 51" because she couldn't cash it. Went to register 51, lady starts to help me, says I have to activate the card, but it's a Costco card that makes NO sense, but I follow her directions I walk away and I call the phone number to activate the card on the front of the card . The card services place says it can't be activated even though I put in all the correct numbers . go back to register 51 and the lady starts to help me again reluctantly she then has to go home so she makes another man come over and help me in the middle of him helping me he pulls a different lady and tell her to come and help me because he has to go finish his audit at the front desk she tells him know she's too busy and she can't do it they in Sue and getting in kind of an argument she goes to get the manager to tell the guy that she's too busy to help me I mean you should be embarrassed at how your employees acted . He then turned me over to the manager who says it's Sunday and we can't help you . Now I have wasted 45 minutes of my time and you can't help me this is a Costco Cash card why can you not help me you are a manager of a Cosco store you have to be able to look up information . But it was evident she didn't want to help me she was too busy . My Cosco membership has expired and part of the reason we don't want to membership there is exactly how these people treated me when I went in today . Please tell me where I can activate this card and have a check sent to my home address as I do not want to go back to the store !

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12:53 am EDT

Costco shoreline, wa optical customer service

On 07/15/2017 I came into Costco wanting to get an eye exam and buy a year supply of contacts. The service that I received from the older ladies was unprofessional and rude. They weren't helping any customers and when I asked them to help me they told me I needed to wait. I was okay with that. As I stood silently for twenty minutes patiently waiting, they were chitchatting and pretending to look busy and even took some customers that came up for pickups. I politely reminded them that I was waiting and she turned and told me just a few more minutes as she continued to talk to her coworker about when they were going to lunch. So I asked another gentlemen for assistance and he let me know that I needed to go into the office behind me for that service. I don't understand why I needed to wait 30 minutes to be directed to the right desk. This is the first time I have had a bad experience at Costco. Please provide more training and manage these unprofessional people.

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3:17 pm EDT
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Costco lisa d (port chester, ny) costco location

Totally rude and disrespectful she was arguing with her co-workers and when it was time for her to make my return she slammed the box almost throw my membership card on my face never said hi thank you or have a nice day. I am really upset about this if she doesn't like her job she should look for a different one, costco employees are alright some of them are rude but Lisa D was aggressive and I know they get insurance and great benefits from their employer but employees are sending customers away with this type of attitude. Costco needs to pay a lot more attention to their employees attitude.

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4:30 pm EDT

Costco kirkland extra fancy unsalted mixed nuts

Over the past year this product (Kirkland Extra Fancy Unsalted Mixed Nuts) has become mostly cashews. You should not call it mixed nuts...as there are very few other nuts in the container. There used to be plenty of walnuts, pistachios etc mixed in. I have been buying this for years but now unfortunately will not continue. Since it is your own brand, I am assuming that you may be able to fix this easily!

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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