Costco
reviews and complaints

On Sunday Oct 29th I went into Costco in Puyallup, WA after church because my sons spring broke on his glasses (he is 7 and plays soccer). We bought the glasses at Cascade Eye & Skin in Puyallup in August but they are not open on a Sunday so I thought the 2 ladies working that Sunday morning could put the piece back in that fell off and add a pin or two and secure his glasses until I could get him in to Cascade Eye the next day after school. The 2 ladies working around 10:30 this morning we very sweet and kind until they realized that I didn't buy the glasses through Costco. (I have in the past but my insurance works better with Cascade so I didn't this time)... I told them I know where I bought them but that he just needed them to get him by until his replacement frames would get in... they immediately turned very rude and gave me the glasses back saying, "they are broken. There is nothing we can do." I repeated that I had the piece that fell off and that I was sure she could do SOMETHING to secure them but she kept saying they couldn't do anything and they were broken. I was SO mad. I am an executive member that spends lots of money at this warehouse and for us to be treated so rudely?! I don't think so. I then made a comment to my son that we will just have to wait until tomorrow because Mark at Cascade is AWESOME and will be able to secure them for him... and she made a rude, sarcastic sound. Basically, what happened was they realized they weren't OBLIGATED to do anything because I didn't purchase them there so she didn't want to. They were already broken so she couldn't have made them worse if she is worried about liability.. As a side note: took my son in the next day to Mark at Cascade Eye and he fixed them to where they are almost perfect.. tight and secured by attaching the piece I provided and adding some pins or something he said... and his new frames will be in in a few days. So tell me WHY these two ladies couldn't do ANYTHING at all yet this man took 5 minutes to make a little boys glasses wearable until his new ones come in so he could see at school?! Rude, nasty customer service. If you look up my name/account you will see I spend over $1000 a year with you guys... maybe I will take my business elsewhere. I'm telling you, the SECOND they realized i didn't buy those glasses at Costco they turned and were RUDE and unhelpful. Not the kind of company I want to support anymore.

I have bought tires at the Foster City, CA Costco for years but this is the first time I got that feeling in my gut that I was dealing with dishonest people.

Costco sells its tires with a Road Hazard warranty. When I got a nail in a tire and took it to the Foster City Costco several hours before closing time, two employees told me they wouldn't have time to fix it that day.

But I suspect that if I were BUYING tires (i.e. bringing in revenue), they would find the time.

Evidently this Costco employs a business practice of only very reluctantly honoring the Road Hazard warranty. This is an unethical business practice.

My mother and I where at the register and we felt a little tension from the cashier when her coworker mentioned to her (Sharon T.) "you're not having a good day today" while laughing and walking away and the cashier shook her head and looked at my mother and she rudely told my "mother swipe the card again", my mother was confused and surprised with the ladies tone my mother swiped the card again and told the cashier her balance and the cashier spoke over my mother to tell her the exact same thing my mother said, I mentioned to the cashier the service was bad, she ignored me and turned away, at this point my mom was shocked and snatched the receipt and the cashier held on to it and called my mother "a rude little slag" i told the cashier "that is disrespectful!, what is your name?" And she proudly hollers her name, as we where leaving I heard someone holler "b[censor]" I turned back and her coworkers where looking at us, talking and laughing. We had purchased about $80 dollars worth, my mom goes there alone most of the time she is small and in her mid 50's and is very kind I don't appreciate this.

To whom it may concern, I am very disappointed in Costco I went to the davie fl location on Sunday 10/22 got items! I bought bagels & muffind 2 bags of bagels & two containers of blueberry & chocolate chip muffins by Friday 10/27 I noticed both bags of bagels were full of mold so I took them back no problem well yesterday I now noticed the remaining muffins are also full of mold!

For years, Costco has had the BEST Peppermint Bark available. It is as good or better than Williams Sonoma's product, but at a much lower price. I have been looking for the Peppermint Bark to come in. Today, there was a worker in the area and I asked him when they would be getting in their PB. He assured me it was in and showed it to me. NOT THE REGULAR PRODUCT. The "new and improved" PM is a solid chocolate flat round with a little white chocolate drizzled on it and some peppermint crumbs sprinkled on it (which promptly fell off). I asked why the change and he said he liked it better than the sweeter more white chocolate PM. He said that he only had ingredients for the chocolate kind that was in store. I called another Costco in my area and they said they also have this PM - that it was a corporate decision. I am writing this to lodge my complaint about the Peppermint Bark that you have put out this year. I hope others will do the same. Very disappointed.

On 10/29/2017 @1:48pm, my parents went to Costco in Torrance (Lomita Blvd) to do a price adjustment on Keurig Cups. They were in line at the return section, and the person there was assisting there and re-directed my parents to the cashier because the cashier couldn't give my parents the cash there. The manager assisting them was wearing a pink polo shirt and opened the register. At the moment, they handed my parents a receipt (not cash), which is the reason why my parents waited patiently for the manager to get there. My parents were a bit confused as to why they received a receipt instead of the $5. They proceeded to take my parents to the cashier so that they can receive the money they owed to them. At that moment, my parents went to the cashier to purchase other items and my parents said, "can you also take this and credit". But because we know costco's policy, we knew this was incorrect, and my parents proceeded to back to the refund area to verify that my parents were doing the right thing. They insisted that they already gave back the credit, and my parents did not receive anything back. The cashier began yelling at my parents and called for a manager. The manager proceeded to take my parents to the camera room to show my parents that they gave my parents the money/credit. Why would they have to go to this extent?!? At this point, the manager in charge seemed irritable and underhandedly accused my parents of stealing the $5, and the manager said " just give them the $5, because this is a waste of my time!" How dare they make anybody feel like this! What kind of customer service is this? My dad was holding his chest in the hopes he didn't have a heart attack with how they were treating them! This is unacceptable! My parents were embarrassed and their rights as customers were stripped. This is sickening!

The manager proceeded to chase my parents to ask for the receipt, and my dad being irritable said forget it and left. The manager then said, "Ok, well you denied it, " and left.

Please remember something, it is not about the $5 - it is the principle behind it all. One, nobody should every make a customer feel like they stole something based off of employee incompetence. A simple explanation would have sufficed. Two, it was unnecessary to embarrass my parents to benefit their ego. Please call me in regards to this. This is very unacceptable. Because of this, my mom has been unable to sleep because of the way she was treated.

[protected] Anne Marie

when I have to return something in refund department in costco new rochelle new york some people Dawn, Gaby, Simone, Angela they are really rude with me im a customer is not necesary be rude everytime that I return something they are rude they never are nice persone and I see with every customer they are like that the need that the manager in costco suspend or something like that

It is with great sadness that I probably will not be shopping any more at Costco in Puerto Rico, even though I don't go as much as I will like to go to this warehouses due to money restrain as well as time. I just received my membership renew notification which showed and increase of the amount I was paying before. I don't know if the management at the Costco Warehouses in United States are aware of the condition for which Puerto Rico is going thru at this time, we were hit by two major Hurricanes in the last two months and we are without electricity and water, also there are shortages of all the main supplies we need daily. It is very insensible from any company to make us pay more for their membership due to the situation we are facing right now at Puerto Rico.

My husband & I have been executive members for many years, before that we were Gold star members(when that only store was in downtown Seattle, No children were allowed in carts).
WE have never had such a terrible experience as we had today at the Lynnwoood store and it was compounded by the Supervisor (Lynea)I spoke to. I am taking the time to sound my concern here because I doubt anything will be done.
We put our items on the belt, my husband realized we forgot eggs, he ran back to retrieve them. As it became our turn I told the women who was behide th register, she was void of personality, there was no "Hi" nothing, I told her my husband was coming with eggs, I got a shrug, ususally they will comment and reduce the speed in which they check out(there was only one other person behide us).
As she was moving our items thru the scanner our blueberries opened up & ran wild, the second team member 'boxer" asked if I wanted another container as he was picking up the stray blueberries. I said, I did, He failed to get the new container, but we were charged for the "stray container". This second team member, a male, also asked if I wanted a box, I said I did, I did not get that. He was awfully busy talking to team member one about Microsoft & google jobs and how someone fell asleep while working there.
My husabnd & I left the check out area and retrieved a box from another area.
We made our way to the exit, and I spoke to find a manager/supervisor. I spoke with Lynea handing her our receipt so she would know whome I was speaking about, she was working on returns/RTV's. I explained the entire situation. She starts by making excuses, we have a long time exployee that is hard of hearing, if she paid attention to the receipt she would of known it was not him. I told her if they had an employee that had a hearing problem then they may need to have a notification. I also said, this employee based on his speach had NO hearing problem he was to busy talking about Microsoft & Google. She then made excuses that maybe he didnt hear me, Yes that me be a problem, he was too busy listening to himself.
Between the crew at the checkout and the laim supervisor You have your hands full

I went to the memebership service desk to ask about getting a receipt reprinted and the first worker I went to wasn't sure how to help me and asked another co worker (her name was Adriana) for help and Adriana was speaking rudely to the first worker that helped me and then asked me what I needed help with but in a rude tone. As I was explaining, she interrupted me and said "hold on, let me finish what I was doing" but with an obvious attitude and proceeded to walk away. I understand she needs to help the customer she was helping first, but I had no idea she was already helping someone and she is the one that asked me about what I needed help with. She came back and successfully helped me but didn't even say a proper goodbye or ask if that was all or if It was correct. I've worked in customer service jobs and know that's never the way to speak to a customer or a coworker. She could have handled this situation much differently, and made it feel like she was really there to help me instead of acting reluctant to.

October 13, 2017

We were notified by our son that he opened his last contacts. We thought they should last until the end of the year but somehow he was down to his last pair. We needed to get some contacts to last us until the end of the year. We always get him his contacts at the end of the year with my medical benefits. We went to S. St. Louis #368 at Rusty Road, St. Louis, MO 63128. I was expecting just to simply buy a box of contacts to last us to the end of the year. The lady at the counter said we hadn't been there for contacts since April 2016 and needed a new prescription. I asked "you can't buy a box without a prescription?" She replied yes. I asked "What do I do now?" She said to go to the eye doctor office which is next to the eye glass area. I replied, "Oh Okay, thanks." I walked over to the office and the lady behind the desk greeted me. I said I need to make an appointment to get contacts for my son. I explained that he is down to his last pair. She wheeled herself over to the records and said it had been a while and he would need to make an appointment. I agreed. As she looked at her appointment book, she didn't have any spots available. It was past the time, 2 weeks, which my son contacts would expire. There was no one in the office and the doctor was sitting in his office. I told her that my son was down to his last pair and we are out of options. I asked if he could get a pair of sample contacts to hold us until we can get in for an appointment. She replied, "Sorry we can't give a sample pair because it has been too long." I said we are willing to come in for an appointment but you can't fit us in. I said, " So you are telling us to go somewhere else because you won't help." She said, "Yes, because we can't help you until you come in for an appointment." I said, "Fine, I will take my business elsewhere." I walked to the front of the store and talked to the manager of the store. She took my info and walked back to the eye care department. She said she talked to the doctor about the situation. She said the eye doctor is not under store management only renting a space at the store. My thought about this situation is that it could have been handled so much better to assist the customer. First, when you can't make an appointment within two weeks seems ridiculous since at the time he had no customers. Second, why would you let people walk out of your store with a bad situation to define your customer service. The results are we left your store, went to Sears and were able to get contacts the same day. Your company not only lost a sale but as far as I am concerned, forever with the eye care. We have choices as consumers and I don't need bad customer service when I found that Sears was willing to help. Your store could have done the exact same customer service as Sears but chose not to. My question to you is "Why was Sears willing help us and you were not?" I do not think my request was out of line since Sears was willing to assist.
[protected]

Cashier named bolo was very rude and not pleasant. It was like he was trying to get me. My husband and I are both members. I was purchasing for business and using the business credit card. My husbands name and business name is on the credit card and we r both members. He really made me feel like I was doing something wrong and embarrassed me in front of other customers. I don't know what kind of people you hire. At least teach them to be nice and respectful to members.

29/10/2017

I recently bought a gallon of detergent from you and placed it in above my washer/dryer probably similar to 90% of other people. After using it every week for maybe 8 weeks, the container was bumped and fell off of the shelf. I didn't realize that the cost savings on your laundry detergent was in the packaging. After this container fell 16-18", the seam on the bottom blew out, sending laundry detergent concentrate all over my clothes, myself, and kitchen (which also happens to be my laundry room). Let me ask you this - why in the hell would you put such a concentrated form of soap into such a weak and [censor] container? This [censor] leaked into my dryer, which also happens to have my sheets in it and all over the clothing to be washed. I am waiting to see the results of this as I am doing all of my laundry again in hopes that the majority of my clothes and sheets are not ruined from being saturated with 5x more detergent than required.

Again, why in the flying [censor] would you put so much God damn soap into a container made out of [censor]ing paper mache?

I felt discriminated against at Costco in Pittsfield/Ann Arbor, MI on October 28, 2017. While I was in the middle of a transaction/pumping gas with the hose in my gas tank, a gas station attendant (Jeff) reach across the hose and my body to reach and physically shake and grasp the credit card reader and to confirm the that credit card reader was not tamper with. His action was very discriminatory. The red tamper tape was still intact on the credit card reader before and after his actions. There were several other people pumping gas and he did not check their card reader or wait after they were completed pumping gas. I was single out by his actions. I went into the store and informed the store manager (Mark) that I felt discriminated against and Jeff's action were unacceptable. The store manager and I agreed that Jeff's action were unacceptable and he will have a discussion with Jeff about the incident. The store manager informed me that Jeff could have completed his security rounds before or after a customer pump their gas. Jeff actions is equivalent to a person in the store looking a product while it's in their hands and he comes over and physically check to see if the price tag is on the product. If this is how Costco treat its customers I will spend my hard working money somewhere else.

It looks like Costco became very prejudice against vegetarians. You no longer carry and are not willing to restock these products. In fact there is hardly any vegetarian food at Costco anymore. You ran out of Gardein Mandarin Chicken at the beginning of the year and i have not seen it since. Then you ran out of Morning Star breakfast patties and replaced them with some other brand which was very bad and even now you ran out of this one too. I am extremely disappointed!

I signed an agreement through your club for a monthly water cooler rental and water service. I tried to order my next set of bottles and could not access my account online. When I callled they said my account was sold to a collection agency and they could not give me any information as to why.

I was totally unaware that I owed any balance as I have not received a bill, a statement, a phone call or anything to indicate there was an issue. At most my bill could not be more than $20 as I do not order much water.

All I wanted to do was find out what the issue was, get it resolved, and order more water. The response I received was that they could not tell me anything and I would have to speak to the collection agency.

I want Costco to know what horrible customer service one of their partner companies has.

Thanks.

She works at the pharmacy at the front desk giving people their perscriptions etc. so I've gone to that pharmacy 3 times and she has been extremely rude every time. There is no reason for a person working in customer service to be rude at all. I work in customer service myself and smiling and making people feel welcome in the number 1 priority, she was the opposite of that. She has no patients, is extremely short and condisending. I will never be coming back to your costco again because of her.

Date of occurrence: 10/27/2017
Time: approximately 10:29am
Location: Costco Business Center @ 6333 Telegraph Rd, Commerce, California 90040

I purchased chili which came with a side of cheese in a small plastic container. I ate some cheese from the container and I tasted something bitter. I quickly spit out the cheese and the bitter taste in my mouth. As a result, the front of my tongue went numb, started to tingle and my stomach feels sore. I'm not sure how severe the situation is at this point and felt the need to write this email. I wanted to let you know that if my tongue continues to tingle and my stomach continues to feel sore, I will be seeking medical attention.

I contacted Kevin Buckley at 10:59 am, manager at Costco and he indicated to me that he would gladly refund my money and will compensate me with a pizza.

I think given this situation, the food court/products should be looked into and/or evaluated for the cleanliness of the product. I believe the Department of Food and Safety also needs to review the products being used at this site to ensure any further instances such as this.

Thank you for your attention. Please do not hesitate to contact me should you have further questions.

Sincerely,
[removed]

I am not a costumer, I am member since 1996 and today October 26 I was extremely surprised when I saw the state of carelessness in which the food court was. I think a corporation like you should never let something like this happen. I talked to a supervisor and I showed him the photos, I asked him if that condition was acceptable. Two minutes later he sent people to clean it. A lady that took with her bare hands the onions that were watered and then with a dry paper that she took from the cash register where she was helping, simply wipe the place, and a gentleman who swept 3 napkins that were on the floor and rested the napkins. They did not clean it!.
Not only the situation is unacceptable, is unacceptable the behavior of those employees who did not do the job that they are suppose to do

I am a very big fan of Costco for a long time. Have you any of top exec or product management guys understood the issues your app facing for the last 2 years ? or you guys don't get any info from your lame technical team how badly they screwed your application.

The following are the problems I have noticed with your app -
1. Costco application performance gone down hill approximately for 2 yrs now.
2. When you open this app in your Costco mobile version, the fields are overlapping the other fields --application pretty much useless at that point.
3. Costco grocery version content is not very customer friendly -- you really need to make it simple. tell what I need to know like where you deliver goods and how.
4. UI is not very rich enough. Have you guys bothered to see any competitors websites lately... let me guess ...oops guess not. You should start looking at it

Solutions ---
1. Please fire all lame technical teams handle this dump who has no skill or bringing any value to your organization.
2. Sit with customers who can actually give you the proper feedback about your application and products you offer in store/warehouse. This will help you to assess your strengths and weaknesses, so you can actually improve your application performance and also products in store well. I was very disappointed with couple of products I bought from Costco recently. I have seen lot of bad reviews about lot of products lately.

I truly suggest, Please don't go down in this path. If you keep doing these mistakes again, you may loose more customers and money. Your earning reports already not very positive for couple of quarters now. You are in the same path that leads to Costco lifecycle saturation point... you should get up run as fast as you can otherwise you are done just like SEARS.