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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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9:53 pm EDT
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Costco deli manager, knoxville, tn warehouse

The Deli manager, Crisandra Deloney Hinton, engaged in a sexual relationship with an hourly employee. Her husband caught her in bed with this hourly employee on Halloween of 2016. She used her position to seduce him, bought him clothes, gaming consoles, a cell phone paid by her monthly, and moved this hourly employee in her home. When he left her home, in February of 2017 she tried to lure him back with a PS VR, which she did gift to him. She harassed his wife on social media by sending her antagonizing messages, and some of them were sent while she was at work. Management was notified, a complaint was made, then she lured him back again, and they started talking again, after she was told it was inappropriate. Management refuses to do anything about this situation and is facilitating the harassment of an innocent person whose home is broken because of this woman's actions, by ignoring it and covering for her, and trying to change the story or complaint to protect her.

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6:41 pm EDT
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Costco amples at costco from the vendor cds

I went to Costco with my daughter, and we went to try out a sample of chips and dips. The lady, D'Anna served a customer ahead of us. When it was our turn, she called out to a man and asked him he wanted some chips. He said no. Then, she rudely tells us 'sorry, I'm not serving any more', and closed the container with dips. We were so shocked. She made us feel so petty. The bowl if chips was still half full, and she refused to give us a sample. We went to Customer Service to let them know. They called their manager, Joe. He said he would speak to the manager, of the vendor company 'CDS'. Her name is Chantel. I told him I would like to speak to her, so he introduced me to her, and I to, d her about the incident. She told me that lady D'Anna must have had a rough day, or she must be a new employee. What an excuse!
When I was leaving, the Costco manager Joe said that we could go the cafe and get anything we want, to which I replied that I could pay for it if we wanted to get something. Very disappointing, not expected of Costco.

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3:54 pm EDT

Costco employee

On thursday april 13, I am shopping around for a couple items needed, felt an employee sorta stalking me through aisles, no biggie. Next while I am paying the same employee (Avery lie washington) behind me and gets a touch / grab at my butt. I immediately react and he takes off fast. I later confronted the man and managers are called. All along the man denied what was on camera. Asking for justice

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2:46 pm EDT
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Costco unwest clem'n tina's and verfrut nectarines

Just bought a bunch of fresh fruits from Costco and had two rotting clementines and one nectarine with white fungal growth - I have pictures to prove the same. This appears to be a pattern of slipping Costco quality in produce we have been purchasing from Merchant ID: [protected]. This could also be a quality control issue at the Warehouse.

I cannot be wasting another hour or more going back to the store for refunds or replacement - that is just too much of an inconvenience.

In any case, I am extremely disappointed in what I would normally expect to be exacting quality standards at Costco.

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7:28 am EDT

Costco employee complaint

My wife works at the Knoxville, TN warehouse as the deli manager. Crisandra Hinton. On Halloween night in 2016 I can home to find her in the bed we shared as a married couple with another man. An hourly employee that she works with by the name of Nick Cameron. Very soon after that she moved him into our house where I witnessed them hold hands, go on dates, and have parties where more hourly employees were invited. He began sleeping in the bed I shared with my wife daily. He wasn't made to pay rent and she paid for everything for him, including his phone and clothes. I was always under the impression that managers can't have relationships with hourly employees but have watched her do this multiple times. Soon after I caught them in bed she moved him in and a couple more nths later asked me for a divorce. She's not only ruined our marriage but the marriage of the employee as well and broke up two families for a sexual relationship. She uses her job to pull men in, this isn't the first time, just the last straw. Shell continue to have sexual relations with hourly employees as long as there are no consequences, and continue to ruin families. Is this how Costco wants to be seen?

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5:14 pm EDT
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Costco kirkland signature chicken

This is at least the third time that I have bought the Kirkland Signature Boneless chicken breasts that have leaked from the package. I like the chicken, but sometimes it seems I have to throw out one of the six packages in the bundle pack.
I'm starting to think that Costco is actually aware of the issue, but wont resolve the issue, instead, only put a bandage on it.
I remember in the past the chicken was in one of those coffin refrigerators, they are still there, but now they all tend to be frozen instead of thawed. I can kind of understand the reasoning for that, however, by doing so, I can't find out if the package leaks or not.
I have gotten up to the cashier and realized the chicken is leaking, but the cashier said it was just the condensation from thawing. Nope, it was actually leaking.
Another band-aid they use is by providing plastic bags to put the chicken in. I like the idea of it, however, the bags are a junk. They rip from the corner of the package of chicken I put in there. Plus they don't even cover the chicken package bundle. What is the point to have plastic bags at Costco that wont even fit product into it? None.
Anyway, I'm pretty sure they know this issue, hence is the reason I have only seen the bags near the chicken. They may be somewhere else and I have not seen them, but I think it is a little strange if they are only there.
I like the bag idea, but I don't want it almost as a trick. I get home, chicken thaws from it being semi frozen from Costco, then leaks all over my fridge, so I have to choose to cook it at that moment or toss it. I'm getting sick of cleaning my fridge and tossing other food due to the leaked chicken fluid.
I wish they would actually make sure their packaging is leak proof. I can surely understand it happening once, but when I have had it happen at least three times to me personally I know something is up. I don't like to complain, but this is just getting ridiculous. I like the chicken and would like to continue buying it, but they really need to fix the leaking chicken problem.

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7:57 am EDT
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Costco tire service

Good morning, my name is Jesse Bradley member # [protected]. I purchased a set of tires some months back now and recently had them rotated at the Spartanburg South Carolina location. Today 04/12/17 I had to take my car to the mechanic due to the fact that my car was vibrating and shaking and the right front was making a popping noise. My mechanic has looked at the car and turns out it is simply caused by my lug nuts being loose! I know that sounds like a simple issue and it really is. However, this could have been major. My wife drives this car everyday to 45 min down a busy hwy. What would have happened if these lug nuts would have gotten looser? Well for starters the wheel would have fallen off. As a result my wife and possibly many others could have been hurt or even worse died from this. I have not received the bill from the mechanic as of yet but we know mechanics are not free no matter how minor the repair. I am not sure how you would like this to be handled but, at the very least I am asking you to pay for the charges from my mechanic and the time I have missed from my Job due to this incident. Please let me know what else you may need from me. My personal email is Jesse.[protected]@yahoo.com My phone number is [protected].

Thank you,

Jesse Bradley

Member # [protected]

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11:55 pm EDT

Costco tire department

My mother had a flat tire the other day, and I told her to take the car to one of the tire centers in Irvine. (That's where she lives) According to my mother, one of the associates look at the tire where the nail was and told her that it will take about 2 hours to patch. So my mother left the car there got picked up and came home. A few hours later, she got a call back, but the repair was not done. So I called back on behalf of my mother, and the reason was that the nail was too close the the edge, which I completely understand why. He told us that we need to purchase a new tire, but it was not in stock... So we decided to take it to a hyundai dealership nearby to get it fixed in a timely manner. We explained our situation to one of the technicians, and he asked to see the damaged tire. His response was quite different than what the Costco associate had told me. The tire WAS in a condition that could be fixed, and he patched the hole right then and there.

I am not sure what kind of moral practice Costco condones, but no one would like being lied straight to their face, especially when that someone happens to be a member over a decade. The sales person clearly inspected the tire condition, as the tire was already taken off, prior to leaving the car for nearly 2 freaking hours! Not sure what his intention was, but honestly that's not right. His action wasted nearly 3 valuable hours of not only my mother but also the people who had to give her a ride.

I used to recommend Costco Tires for anyone who asked, but now I am reluctant to do so due to this misfortunate single incident. Quite frankly, I much rather pay a little more for honest, transparent, and efficient services elsewhere. I do not have any mal-intentions towards the associate who lied to my mother. I am simply making my voice heard over this unfortunate event, and I only hope that this kind of practice doesn't affect anyone else in the future.

In most part, I myself used to be an employee at Costco (technology) some time back, and I really like the services Costco provide. I also understand how crazy things get and how tough it is to work there. But, I can honestly say that I have NEVER mistreated a customer EVER while I was working at Costco. I used to take pride in being an ex-employee and I hope to continue to do so in the future.

Thank you for your time.

Best regards,

David Kim

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10:43 pm EDT

Costco costco replacement to american express

I am also having problems with the new replacement to American Express with Citibank. The changeover was a disaster which has not got any better. I also have been trying to download transactions into Quickbooks just as I did with American Express. What I have learned after many hours of trial and error and online chat along with so called tech support on various levels at various times over several months is the following:
Whatever Citi card was FIRST registered is the ONLY one with full web access and downloading into Quickbooks capabilities.
The, to me, the illogical reasoning for this is that, unlike American Express, Discover, or major banks, one has to have a different user name for each account or card in Citibank. Quickbooks requires that only one user name be used for each banking institution, regardless of how many accounts are within that banking institution.
Had I known this up front I would have registered the card which I use for the bulk of my transactions. but Costco nor Citibank mentioned that! I thought maybe I could resolve this by unregistering all Citibank cards and just registering the one I use most - but no, Citibank do not permit such devious methods of skirting around their "customer be screwed" system.
I shall therefore not renew my Costco subscription which I have had since 1981 and reluctantly switch to Sams Club. It is not just the credit card problem, but the general attitude and service of Costco, which has gone down the tubes over the past five years or so. They clearly do not care anymore about their customers, as they probably think why should they when their stores remain packed. I can think of other stores which had the same attitude but are either no longer in business or are struggling.

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8:08 pm EDT
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Costco produce

Today, April 11, 2017 I went to Costco in Trexlertown, PA. Among other things, I bought a watermelon that looked ok on the outside but when I brought it home and cut it open it was rotten on the inside. This is not the first time we've found or purchased rotten produce such as potatoes, onions, etc. This is definitely below the standards I expected from Costco. Please check your produce thoroughly so shoppers like myself will not become disappointed and go elsewhere. Thanks!

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5:14 pm EDT

Costco salad at the food court

I went to Costco in salinas ca today spent $180 dollars bought my son a hot dog my daughter a slice of pizza and my self a salad half way through eating the salad I find a fly in there I was so disgusted I called the manager on site and he told me to come in a he would replace my salad and kinda apologized I don't want the salad replaced I would like them to inspect the products they sale before it happens to someone else that's absolutely unacceptable.

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4:00 pm EDT

Costco checker

There was a checker named Byanka working on 4/11/17. I politely asked how her day was and she rudely said "it's going" and continued to roll her eyes. I ignored the rudeness and asked her if there was a price difference if I got a hotdog without the drink, and with attitude said "well there's no difference in price so if you want to waste your money go for it". I continued to take the high road and politely told her to have a good day, she then turned her head tossed my card to the side with no reply and started scanning the next costomers items. Not to cause I scene I gathered the items I purchased and left the store.

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1:39 pm EDT

Costco american express (in case you were thinking of having them back)

I adore costco but not so much the old (33 yrs with) amex I have so many problems with american express recently because they outsource service center (In the operator's words, the calls are now "global"). Amex told me when this started to happen last year that they would fix it. Not true. So I get apologies galore for continuous s mistakes (Like leaving an apt number off a credit card and mail). Please keep this in mind in case you are thinking of going back with them — I have taken them off all my auto-pay and will not use the card. The best one so far has been chase.

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11:03 am EDT

Costco 1031553

Hello my name is Victor Espinoza and on two occasions yesterday 4/10/17, I was misinformed on the availability of product #1031553. I had called multiple stores looking for this product and was informed that the Costco Warehouse in Hanford, CA had five of them. I called the Hanford warehouse directly before I left to verify and they said they had five. So I drove over an hour and when I got there I was informed by a manager named Melissa that the operator that had answered misread the computer system. She told me to try other stores and check with them.
I left and called the North Fresno Costco and their operator told me that they had two and one was being held for a customer that never showed up to pick it up. So I drove up there and the same thing happened. The N Fresno manager Lyndsi was very professional and nice and had said that the operator misread the system.
I love shopping at Costco and all I wanted is the opportunity to purchase this item. I am greatly disappointed in the miscommunication between phone operators and employees on the floor. I wasted hours driving back and forth for something that could have been easily clarified.

Thank you, loyal Costco shopper
Victor
victor.[protected]@gmail.com
[protected]

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4:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco returning merchandise

April 10, 2017, came to Costco store in Hawthorne, California to return an item and pick up some prescription for a painful sinus infection . Took me for ever to find parking. Finally park really far from the entrance. Proceeded to wait in line to make my return. The line was really long and not moving at all. Because of the pain I was, I decided to instead to to pharmaxy and get my prescription go home and come back some other day for my merchandise return. The guy at the entrance stopped me like i was some kind of criminal and told me to go back to my car and put my returning item in my car. I parked really, really far and my head was throbbing . He was very rude and zero costumer service. Instead of returning to my car, I dumped my item in the garbage.

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No big deal

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3:55 pm EDT

Costco upervisor jocelyn herrera

I used to work at store# 1167 in membership and I recently quit. I would like to bring your attention to supervisor Jocelyn Herrera's behavior. She has no customer service skills. She is rude to members as well as team members. Working under her makes the environment very uncomfortable. Her mood swings make the people working for her very stressed. It feels like walking on egg shells when she is around. She has been reported by numerous people but nothing has happened. She was part of the reason that I left the company so early. I am reporting this right now because i did not want to while I was working there because of the repercussions.

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9:38 pm EDT
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Costco shopping cart checkers

The last time I went to Costco left me feeling very uncomfortable. I had only bought 9 items. The shopping cart checker at the exit looked through every single item multiple times. He discovered that the incompetent cashier had forgotten to charge me for an item. I went back to pay. I didn't mind having to go back to pay. However, I did very much mind that the Caucasian man who was in front of me with two shopping carts full of items was let go after a minor glance at his receipt. As a woman of color, this experience left me feeling very uncomfortable, like I had been racially profiled and let down by the store that I've been coming to since I was a child. Please find a way to fix this.

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6:30 pm EDT
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Costco manager mike d (deocampo)?

Mike D the manager here just chastized me in front of a bunch of other employees and he has been cold and rude to me the whole time I have been here. I have diabetes and I have been one since a teenager. I have to urinate frequently and I drink a lot of fluids and I must eat every few hours to keep my blood sugar up. So about every hour to hour and a half I go to the restroom and grab a snack and ho back to my spot. Vitamix has been here the whole time I have so i usually grab his samples. So today on the rare occasion we both were breaking at the same time mike came by and made a spectical for no reason. I hate confrontation so I just said ok sorry and walked away he then followed me and talked ill to me in front of other costco ppl. I felt like a piece of poo on the bottom of his shoe. I dont like telling ppl about my health issues because its embarrasing and it doesnt affect my job. I am in the bathroom now texting you because I do not want you to hear bad about me before I can defend myself. If you look at everyones sales the past week my sales are the same as everyones because when we are good its good and when its bad its bad. Its not just me. I promise you can ask my previous costco or the one im going to next week I am a very personable happy great salesperson. He for some reason locked onto me and has ridden me the whole ten days. I had an anxiety attack because of him a few days ago. I am a vendor for a company called smart silk. He is a manager at vacaville ca store

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4:40 pm EDT

Costco organic raisins - sun maid

IMO The organic raisins are smaller and not as good as the regular raisins (which COSTCO no longer carries).

I realise that organic foods sell better, but I assume that with time other customers will have the same observation and will start foregoing purchasing this product and will begin, as I have, purchasing the non-organic product at their grocery stores.

Just something to consider if you see repeat sales of this product dropping off.

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4:09 pm EDT
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Costco alhambra drinking water services offered were horrible

We were in the local Costco by my mother-in-law in Santa Rosa CA and there was a display for Alhambra drinking water with a great dispenser that allows the 5 gallon bottle to be at the bottom instead of on top of a regular dispenser. The whole service sounded great so we signed up and were supposed to receive a call within a few days to arrange delivery to my mother in law. More than a week and a half passed and she called me to let me know no one had been in touch with her. I called DS Services and they said that delivery was set for that same day, so I let my mother in law know and she waited all day for them to arrive, missing other appointments. No one arrived, and I called the following day. They said in the computer there was no delivery date but they would arrange a special delivery the following day. Again my mother in law waited all day and no one arrived. I called that evening and someone was supposed to call me back to let me know what was happening. No one called. So I called today to cancel, and I had already set up automatic payments with my credit card. This was all very frustrating and disappointing, as we were excited to have the water delivery service for my mother in law who really needs it, and we trusted the Costco endorsement to be a good company. We recommend you do not endorse or support the DS Services of America company.

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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