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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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7:19 pm EDT

Costco wireless department

I bought an iPhone at Costco in South Ogden, Utah, today. A young woman named Hailey was the employee in the Wireless Department who helped me. As she went through the provisions that I was to initial and sign in the paperwork, she said that I was already covered by some program (jump?) which, as I understood it, provided insurance for my phone and also allowed me to upgrade my phone annually. I wasn't aware of that, so I asked her about the details. She looked up my account and concluded that I really wasn't covered by the program, which was fine because I wasn't expecting to be. So I asked her if any of the provisions I had initialed were incorrect, since the facts were different than she had explained. She apparently took umbrage at my question, because she very rudely got in my face about how everything was correct, I was paid in full and therefore (I assume) ineligible for the program. I wasn't inclined to argue with this twit, so I just walked away as she glared at me. It is not uncommon for millennials like her to be dismissive of us stupid baby boomers, but this behavior seems inappropriate when dealing with a customer. She needs to be taught some customer relations skills and some simple good manners generally.

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11:01 pm EDT

Costco tire center/greenville, sc

Dear costco.
My name is blake harris. I was at your store in greenville, sc on may 9th 13:40. This is a costumer complaint. I had a screw in my back left tire and it was leaking really fast. The time was around 12:30. I walked into costco after parking my car next to the tire shop outside. I asked the lady at the deck if I could get my tire fix whatever needed to be done with it. Then went to ask her manager if they could help me in a timely manner. Giving I needed to pick my kids up at 2:30. Then she told me it would be a 2hr wait. I said to her, can they please just change it to the spare tire for me. Till I can get back with my kids and then they could fix it. She asked the manager again and he said no. They could not have time for me. I said I can't believe I can't get any help in this situation that i'm on right now and said i'll have to change it my self in the parking lot where it sits because i'm not driving on a flat tire. I walked to my car and proceeded to change my tire. I was getting my spare tire down from under the car and the tire manager walked outside and told me I needed to move my car because I couldn't park their. I said excuse me. He said again if you don't move the car when have to call for someone to move it. I told him I don't car what he did. Call the cops if you have to. I've got to change this tire since y'all can't do it at all. Then he said. Well we can it just might take 45min if we can even get to it. I said what, I need a guarantee that y'all can at least change it for me. He said he could not guarantee me they could. The I said i'll just change it. Then again told me I could not change my tire right where I was. I told him I had no choice. Do what you got to do. He said i'm trying to help and said no your making it worse. He then he said if you want us to do the spare just leave it right their and we'll do it. I've got a car coming off bay 4 and we could change it fast. I said I thought you did not have time. Then he said I don't car what you do, I don't have to help you at all. At this point I was really mad. I just told him to change it for that fine. I've got a baby in the car anyways. I drop the spare tire for the tire shop and went inside to shop and pay for my tire fix. Then! It started again when the shop manager called me about 30-40min later. The shop manager told me the tire was demanded unsafe to be fixed and they do not have any in stock. Then he said, my spare tire did not fit my car at all the lug nut size patterns did not line up. I was really. What can I do now. The shop manager told me he put air back in the tire and I could take it to a gmc dealership to have them fix everything. I said ok I guess I can try that. As I was leaving costco with my baby, on a tire that is going flat. I went to discount tire that was right down the road. Because I don't think I could have made it to a gmc dealership. They looked at it and repaired it and even put the spare tire on my car. Note: my spare tire fit just fine. Even got a picture with it on my car. They had the tire and everything fix in least then 3min on top of all of that. So, the manager at your tire center in greenville, sc lied to me. I then I called the store to talk to a manager on duty. Daniel the market manager told me he was very sorry to hear about what happened in his store and that would not have taken place the way it did. Then told me he was going to follow up with the tire shop manager boss and his boss would call me back with in 24hr about this complaint. I told him thank you for understanding my complaint and look forward to talking to the other manager when he calls me back.
This is the end of the conversation that i've had with anyone with costco and I writing this to inform costco what very bad customer experience i've had. My membership number is #[protected]
My invoice number is [protected] where they charge me for the repair that did not even take place. Thank you for your time.

Blake harris

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1:10 pm EDT

Costco customer service

Abdul Majeed

On May 7th, 2018, I went to Costco to get my medicine from the pharmacy. There I did not appreciate the negligence and rudeness of the staff. I was the first in line to receive my medicine but the pharmacy employee, Chelan. U completely ignored me and asked for the person behind me in line to step up so that she could assist her instead. The person behind me and I were in line for the same exact reason but Chelan was showing bias against me which was extremely degrading and rude. This is not the first time I have encountered this person. There have been other times where she has ignored me or not given me the proper service required. I do not appreciate this kind of ignorance by the employees and I would like for action to be taken.

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7:44 am EDT
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Costco cashiers

Hello! First and foremost I am a huge Costco fan and shop at your store near Long Beach Island weekly. I own a small business and get most of my supplies at Costco. Owning any size business is challenging, and if the customer service is not spot on, I know personally, I will shop elsewhere. My issue is with some of your cashiers. On most occasions the cashiers are engaging in personal conversations while scanning the order. Last night took the prize. Two cashiers were having a personal conversation about a manager reprimanding one of them for her tank top. We had a $300 order and we were not greeted nor acknowledged until it was time to tell us the amount we owed.. They [censored]ed and complained in hushed voices the entire time😖That was IT! This happens more often than not.. in my business this is not tolerated or acceptable. I felt the strong need to make you aware. If it happens again, off to another warehouse store we go. Thank you for your time and hopefully someone will take the time to observe this behavior

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4:41 pm EDT

Costco lennox

Would like to launch a formal complaint about the worst possible customer service experience metted through the hands of one of the service providers at costco ajax location.
I am a regular (in fact daily) shopper at this location. A few days ago I happened to notice a kiosk inside Costco advertising Lennox air conditioning and furnace.
Attracted towards the kiosk due to the brand name of Lennox and the fact it's working under Costco and the fact that I am in the market for air conditioning for one of my rental properties.
The initial step of booking the appointment for an in home consultation was booked and today I received a call from a lady Michelle Demers from phone number 289 275 3345.
From the start of the conversation she was using aggressive tone. She was condescending. She was not accomodating and the worst of all her use of words was totally inappropriate and defy the norms of customer satisfaction.
She used the sentence that 'I find it hard to believe'
That was when I was trying to explain to her that how can I arrange for someone to be home while a person for quote comes over.
I was perplexed at the fact that how could a person in the business of dealing with a customer can use some sentence like that.
I tried myself to be calm and composed but nothing worked out.
It appeared that she is in the business of bringing in a bad name for Costco and Lennox, in addition to her own company.
She did her best to ensure that I am unhappy and do whatever it takes to launch a complaint against her.
As an avid customer service provider myself, I find it un believable to swallow that someone would willingly stop that low to defame such a reputable company.
I am bringing this to your notice with the hope that she will be reprimanded and ensure such incidents will not be repeated.

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10:13 am EDT

Costco produce

I shop weekly at costco for my in home daycare. 2 weeks ago I bought bananas that completely rotted in 2 days. I also bought a avacado bag-over half rotted within 3 days before they even ripened. This last weekend I bought Organic spring mix- Saturday, by Monday evening over 2/3 of the container was slimmy, and had to be thrown out. I also bought 2 boxes of cheese its- one box all the crackers were crumbs even though the box looked fine.

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2:39 pm EDT
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Costco executive members rebate coupons

Whereas I appreciate Costco's control on rebate coupons geared to Executive members only, the mechanism was tedious, time-consuming and utterly inefficient. The coupon booklets in paper (killing lots of trees) were mailed to selected members to tear out and keep on person in order to use at the warehouses. When I did not remember having received the booklet, I had to pay full prices on the products at the cashier. Then incompassionately told to get the booklet at the members service counter, where my various IDs were verified to get the booklet, as if I were a fraud! Then again unempathetically told to tear out the relevant coupons at the refund counter (another queue) to get the minimal refunds on the products of interest, as if I were an illiterate. The various customer service agents seemed to forget how to smile! This is the treatment for their so-called valued EXECUTIVE MEMBERS!

Believing Costco would be at the technology front in this world, APPs similar to McDonalds, PC Optimum and Tim Hortons, to download coupons on electronic devices and be readily used when needed, might be considered and adopted!

Comments from a very dissatisfied Costco executive member. Have a nice day.

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1:19 am EDT

Costco product availability and cashier training

The selection of canned soups, and canned protein items, such as ravioli, campbell's chicken noodle and tomato soup, stagg chili, progresso soups have become non-existent in this store. Costco has always had a revolving selection of items to choose from, but i've noticed over the past three to four years, that it's getting worse. Items such as lipton iced tea mix have not been available for years as well. When I travel across the country, primarily in the south, the selection is much more varied. As far as your cashier's are concerned, they are not being trained on how to properly ring in customer orders who are also paying for yearly membership fees and cashing in their rebates.

I had two cashier's who simply admitted that they did not know how to do it. It's very confusing for me as a member when I go into costco assuming that the membership has been paid after giving the rebate to the cashier, and requesting that the membership fee be included with my purchase on a previous visit, only to find that it was not added, and therefore has not been paid. This is a case of poor supervisory leadership and training.

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9:58 pm EDT

Costco customer service from the front door person her name is grace

since I am moving the new house. So I need washer and dryer and refrigerator. After research I decided to choose the Costco Since my husband has their membership card. Before we purchase. I want to go to store check the details. The funny thing is happen since I walked into the Costco Wholesale store in chino hill.
An Asian women whose was standing in the fron door talk to her friends loudly. I was walking in with bunch of people. She only head off my way and ask me rudely: do you have membership card ? I told her the reason I came here. Even I showed my husband online account. She was so rude ingroed me and say loudly if you don't have it. You can't come in. I was 33 weeks pregnant and drove all the way to want to Check it out . I was so upset . This is the worst experience I ever got.
And also since this happen. I am not gone be spends $10000 pay for this. Sorry you guys lost my business.

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11:28 pm EDT

Costco unacceptable customer service

I went into the Costco in Vista (1755 Hacienda Dr, Vista, CA 92081) on 5-2-18 and get a phone for my wife at 7:00pm. The Wireless department had 1 employee working and had a wait list. I signed up on the wait list and the associate told me there were 2 people ahead of me. So i went shopping and had a bite to eat and came back waiting at 8:00. The wireless associate was serving his last customer on the list before me, so i waited. The associate knew i was waiting and when he finished his last customer at 8:45, he turned around and told me that he couldn't sell me any phones cause the sales register was closed. He made me wait all that time and he knew he couldn't sell me anything. I dont get why he didn't just tell me that he didn't have time help me tonight and that I should come back tomorrow. He made me wait 45 minutes to an hour when he could've told me that he didn't have time for me tonight and that the store would be closing. That is the worst customer service I've seen in a long time, and someone needs to retrain that associate. You dont make someone wait an hour and than tell them you cant sell them anything cause you are closed. He could've turned around and told me to come back tomorrow cause the store was closing soon, instead of making my family and I wait all that time for nothing. That is not the way you do business at all.

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12:14 pm EDT
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Costco service from cullen at your brookhaven, atlanta, ga 30319 facility

Cullen, the dim-witted bagboy, failed to box my groceries. The time was around noon on 5/2/2018. The cashier was wearing a badge that read, Courtney. Cullen is Caucasian, medium height, scrawny, and seems to have a full head of hair. The cashier rang up my total which was about $70 and Cullen through the soup, pizza, salad, and berries into the cart. He did not bag or box them. When I asked him for a box, he picked one up from the floor and threw it into the cart.
Naturally, I told Cullen to put the groceries into the box. When he gave me some lame brained guff, I decided to report him.

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4:47 pm EDT

Costco membership

I have been a Costco Member since the year 2000 (18 years). Today I ended the relationship.

I breed and train Police Dogs, Personal Protection dogs, Emotional Support Dogs and Therapy Dogs. In order to facilitate socialization & interaction with crowds, I have a dog in training accompany me daily. The Costco Store on Gate Parkway in Jacksonville, Fl is not welcoming. Over the past year, the employee at the door has repeatedly hassled me to the point that I avoid going to Costco. My Costco Membership expires tomorrow so after much thought I went to Costco today and demanded a refund for the past year citing my dissatisfaction with not using the membership due to Costco's dislike of K9s or their poor training of employees. A refund of $100.62 was issued and the employee had me speak to a manager named John. John said that they will better train their employees in the future and asked if I will give them a try in the future. I advised I'll consider it.

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Update by Officer Wally G5
May 01, 2018 1:00 pm EDT

I dumped #Costco, I'm going to BJ's they are friendly.

Here is a FREE $25.00 gift card just for joining (see link) Costco don't do that!

https://tellyourfriendsrewards.com/r/die0l

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3:08 pm EDT
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Costco customer service

Good day. Today my wife was brought to tears in Costco store, Barrie, ON. She was trying to use membership card that issued on my name but she also added to the account and has been using that card for two years with no any problems. Today, suddenly became an issue that there is different name on the card and cashier refused to release the groceries at check out. When she called me and tried to pass the phone over they also refused to speak with me on the phone. She asked to see supervisor- same result. My wife is pregnant and she is very sensitive to such things so she started crying. Instead of just help her she was told " you need to go see psychiatrist"

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2:40 pm EDT

Costco glucosamine/hci 1500 ml with msm 1500 ml.

I bought this product in January. Soon after the purchase I began to get sick, first the flu-like symptoms but getting more acute each day till I thought it was food poisoning. I threw away all the food in my kitchen desperate to figure out what was making me sick. This went on for two months. In this time I was too sick to work. I went to various doctors and the emergency room as my symptoms continued to get worse.

One day while taking my pills I realized the addition of this pill (2 per day as recommended) was what was making me sick. I stopped taking the pills last week and have almost recovered.

This is a strong drug that should not be sold without a warning label. The diarrhea, nausea and headaches are a common side effect of this "medicine". Warnings pointing out this common but devastating side-effect should be placed on all retail packages immediately.

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2:13 pm EDT

Costco animal tested products

Hello,

I am writing as a frequent customer to Costco in the Toronto, Ontario area. I would love to see Costco adopt a more eco-friendly business plan, specifically eliminate all products that have been tested on animals. There are many reports and scientific evidence that proves testing on other materials and NOT living things are highly successful in comparison.

I love Costco, but I will definitely forfeit my membership if I continue to see products being sold en mass with labels that indicate animal testing.

Thank you kindly for your time.

In reference, please see attached URL.

https://www.change.org/p/ginette-petitpas-taylor-make-canada-an-animal-testing-free-country-by-2020/u/22682981?utm_content=update&utm_medium=email&utm_source=campaigns_digest&utm_campaign=315622&sfmc_tk=tgAQcWUZhQ8pP8HJtQjp1gmEqBbIehJRSg%2bKIwDM%2fkJtXlmlUB2Mjsmku39%2fKMYZ&j=315622&sfmc_sub=650855629&l=32_HTML&u=56860835&mid=7259882&jb=690

Melodie B.

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7:03 am EDT
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Costco wine

You haven't carried Kirkland Marlborough Ti Point Sauvignon Blanc at the Bloomingdale, IL or surrounding area for two years, Why? Spent the winter in Florida and it was widely available, but why can't we get it around here. I have been a Costco member since you came to the area and we frequent your store. Please consider stocking the above wine.

Thank You, Jerome Weber
[protected]@comcast.net

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11:58 am EDT

Costco animal testing

Please provide animal free from testing products in your establishment. Corporations are the only ones that can bring an end to this barbaric acts. It doesn't have to be this way for these poor animals when there are alternatives. I don't understand what kind of people can inflict pain on these innocent and trusting souls. Please help bring this to an end.

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12:28 am EDT

Costco returns

At the Riverhead NY Costco I have seen them take back food items such as cereal or other packaged foods and place a salable sticker on them. I guess they are putting it back on the shelves. It seems very odd that such a big company would be taking such risks when so many crazy threats are out there. I wouldn't feed my family anything from this Costco who knows were its been.

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6:44 pm EDT
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Costco location

I have been a member of sam's club for years and would like to switch to costco. unfortunately you don't want to consider putting a store in Washington, PA. We desperately want one. I feel that membership would do really well. To travel to Robinson, PA is a real night mare because of all the congestion. Please think about it. We also have lower taxes and the population is increasing tremendously in the past few years. Thank You, Sheila Harding (Costco member)

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11:41 am EDT

Costco harassment by private security officer

at around 5 pm, 4/23/18, monday. as i was leaving parking lot of Norwalk/calif-costco, a black/female security guard stands by my window, calling out to me. i opened door, asking why? she asks me, are you an employee? i ask why? then she asks are you a customer? did you buy something? i ask why?
then she says, this is private property, you can't ride the TRAIN, and park here. i say. i don't take the train. do you have proof? she says i have your lic/plate no. on MY LIST, and you park in the same spot all the time. ( i can park wherever i want. also, costco has cameras ).
i then ask her, why are you single-ing me out? why are you harassing me? what is your name, which she refuses to give me. as a parting shot, she says, i have you on the "Blacklist", you will be towed. i then ask her to move her golfcart, behind my car, as i have to get to work, she takes another 2 to 3 mins., while talking on the walkie-talkie before backing out.
as i head to the parking lot exit by the gas station, she makes a uturn, stops in front of me, taking more video&pics of me..huh?
this is outright harassment. i frequent this costco being the closest to my house, and on the way to work, . i frequent this store every 2 days for a gas fillup. go to the store for grocerry, or the foodcourt. now i have to shop elsewhere, coz i'm afraid to be towed.
i am very confident your good office will rectify this matter ASAP.
yours truly, H. Ruff..

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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